# Workbooks vs monday CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that monday CRM excels in user experience, with a higher satisfaction rating and a more intuitive interface. Users appreciate the ability to track leads and opportunities seamlessly, noting that everything is organized on a single page, which enhances productivity.
- **According to verified reviews** , Workbooks is praised for its comprehensive all-in-one approach, integrating CRM, sales automation, and customer support into one platform. Users highlight that this unified system reduces the need to switch between tabs, making it easier to manage various business functions.
- **Reviewers mention** that monday CRM offers excellent customization options, particularly in pipeline management. Users enjoy the visual progress indicators and the ability to generate charts and filters quickly, which helps them stay on top of their sales processes.
- **Users say** that while Workbooks provides a solid foundation for small businesses, it sometimes struggles with configuration challenges. Some reviewers have noted that it can be less flexible in adapting to specific workflow needs compared to monday CRM.
- **G2 reviewers highlight** that monday CRM's implementation process is quick and straightforward, making it a favorable choice for small to mid-sized operations. Users appreciate the ease of setup and the availability of essential features and integrations right from the start.
- **According to recent feedback** , Workbooks has a strong support system, with users noting the quality of assistance they receive. However, monday CRM's support is also well-regarded, with users mentioning that both platforms provide valuable resources, though Workbooks edges out slightly in this area.



| | Workbooks | monday CRM | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 573 | 1,161 | 
| **Largest Market Segment** | Small-Business (60.5% of reviews) | Small-Business (78.9% of reviews) | 
| **Entry Level Price** | Free | $12.00 Per Month | 

---
## Top Pros & Cons

### Workbooks

Pros:
- Ease of Use (16 reviews)
- Reporting (8 reviews)

Cons:
- Learning Curve (8 reviews)
- Limitations (6 reviews)

### monday CRM

Pros:
- Ease of Use (205 reviews)
- Integrations (117 reviews)

Cons:
- Learning Curve (82 reviews)
- Missing Features (82 reviews)

---
## Ratings Comparison
| Rating | Workbooks | monday CRM | 
|---|---|---|
  | **Meets Requirements** | 8.4 (468 reviews) | 8.6 (822 reviews) | 
  | **Ease of Use** | 8.4 (472 reviews) | 8.9 (884 reviews) | 
  | **Ease of Setup** | 7.9 (228 reviews) | 8.5 (673 reviews) | 
  | **Ease of Admin** | 8.2 (235 reviews) | 8.9 (468 reviews) | 
  | **Quality of Support** | 8.6 (432 reviews) | 8.4 (730 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (222 reviews) | 8.9 (462 reviews) | 
  | **Product Direction (% positive)** | 8.7 (460 reviews) | 9.3 (796 reviews) | 

---
## Pricing

### Workbooks

#### Entry-Level Pricing

Plan: Free

Price: Free

Description: Free forever

Key Features:
- 2 users
- 1 database
- 1GB free storage

[Browse all 4 editions](https://www.g2.com/products/workbooks/pricing)

#### Free Trial

Yes

### monday CRM

#### Entry-Level Pricing

Plan: Basic

Price: $12.00 Per Month

Description: Organize all your team’s leads, contacts, & deals

Key Features:
- Unlimited customizable pipelines
- Unlimited contacts
- Unlimited boards

[Browse all 4 editions](https://www.g2.com/products/monday-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Workbooks** | 8.1/10 | 428 |
| **monday CRM** | 7.9/10 | 720 |

#### Sales Force Automation

| Feature | Workbooks | monday CRM | 
|---|---|---|
| **Contact & Account Management** | 8.5 (345 reviews) ✓ Verified | 8.6 (557 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | 8.0 (207 reviews) | 7.8 (471 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 8.2 (318 reviews) ✓ Verified | 8.6 (564 reviews) | 
| **Task / Activity Management** | 8.2 (346 reviews) ✓ Verified | 8.8 (586 reviews) | 
| **Territory & Quota Management** | 7.9 (219 reviews) ✓ Verified | 7.6 (442 reviews) | 
| **Desktop Integration** | 8.1 (282 reviews) ✓ Verified | 8.3 (496 reviews) | 
| **Product & Price List Management** | 7.9 (252 reviews) ✓ Verified | 7.7 (447 reviews) | 
| **Quote & Order Management** | 8.1 (248 reviews) ✓ Verified | 7.5 (449 reviews) | 
| **Customer Contract Management** | 8.1 (255 reviews) ✓ Verified | 7.9 (477 reviews) | 

#### Marketing Automation

| Feature | Workbooks | monday CRM | 
|---|---|---|
| **Email Marketing** | 7.9 (269 reviews) ✓ Verified | 7.5 (463 reviews) | 
| **Campaign Management** | 7.8 (290 reviews) ✓ Verified | 7.7 (463 reviews) | 
| **Lead Management** | 8.0 (309 reviews) ✓ Verified | 8.6 (542 reviews) | 
| **Marketing ROI Analytics** | 8.0 (215 reviews) ✓ Verified | 7.5 (437 reviews) | 

#### Customer Support

| Feature | Workbooks | monday CRM | 
|---|---|---|
| **Case Management** | 8.4 (277 reviews) ✓ Verified | 8.2 (471 reviews) | 
| **Customer Support Portal** | 8.1 (245 reviews) ✓ Verified | 7.8 (409 reviews) | 
| **Knowledge Base** | 8.2 (265 reviews) ✓ Verified | 8.2 (433 reviews) | 
| **Call Center Features** | 8.1 (201 reviews) ✓ Verified | 7.0 (392 reviews) | 
| **Support Analytics** | 8.2 (208 reviews) ✓ Verified | 7.8 (446 reviews) | 

#### Reporting & Analytics

| Feature | Workbooks | monday CRM | 
|---|---|---|
| **Reporting** | 8.2 (343 reviews) ✓ Verified | 8.2 (516 reviews) | 
| **Dashboards** | 8.1 (343 reviews) ✓ Verified | 8.7 (568 reviews) | 
| **Forecasting** | 8.0 (253 reviews) ✓ Verified | 8.0 (466 reviews) | 

#### Mobile & Social

| Feature | Workbooks | monday CRM | 
|---|---|---|
| **Social Collaboration Features** | 7.8 (168 reviews) ✓ Verified | 7.9 (387 reviews) | 
| **Social Network Integration** | 7.7 (165 reviews) ✓ Verified | 7.2 (344 reviews) | 
| **Mobile User Support** | 7.5 (207 reviews) ✓ Verified | 7.7 (470 reviews) | 

#### Platform

| Feature | Workbooks | monday CRM | 
|---|---|---|
| **Customization** | 8.4 (186 reviews) ✓ Verified | 8.7 (529 reviews) | 
| **Workflow Capability** | 8.2 (155 reviews) ✓ Verified | 8.7 (520 reviews) | 
| **User, Role, and Access Management** | 8.5 (184 reviews) ✓ Verified | 8.6 (517 reviews) | 
| **Internationalization** | 8.0 (107 reviews) ✓ Verified | 8.1 (438 reviews) | 
| **Sandbox / Test Environments** | 8.3 (108 reviews) ✓ Verified | 7.6 (387 reviews) | 
| **Document & Content Mgmt.** | 7.8 (129 reviews) ✓ Verified | 8.0 (473 reviews) | 
| **Performance and Reliability** | 8.5 (187 reviews) ✓ Verified | 8.5 (509 reviews) | 
| **Output Document Generation** | 8.2 (144 reviews) ✓ Verified | 7.8 (435 reviews) | 

#### Integration

| Feature | Workbooks | monday CRM | 
|---|---|---|
| **Data Import & Export Tools** | 8.3 (183 reviews) ✓ Verified | 8.2 (468 reviews) | 
| **Integration APIs** | 8.2 (137 reviews) ✓ Verified | 7.9 (418 reviews) | 
| **Breadth of Partner Applications** | 7.7 (113 reviews) | 8.0 (413 reviews) | 

#### Generative AI

| Feature | Workbooks | monday CRM | 
|---|---|---|
| **AI Text Generation** | 6.7 (16 reviews) | 7.1 (314 reviews) | 

#### Agentic AI - CRM

| Feature | Workbooks | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (61 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (61 reviews) | 
| **Cross-system Integration** | Not enough data | 7.5 (58 reviews) | 
| **Adaptive Learning** | Not enough data | 7.3 (60 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (60 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (59 reviews) | 
| **Decision Making** | Not enough data | 7.1 (60 reviews) | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Workbooks** | N/A | N/A |
| **monday CRM** | N/A | N/A |

#### Lead Generation

| Feature | Workbooks | monday CRM | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### A/B Testing

| Product | Score | Reviews |
|---|---|---|
| **Workbooks** | N/A | N/A |
| **monday CRM** | N/A | N/A |

#### Computing

| Feature | Workbooks | monday CRM | 
|---|---|---|
| **WYSIWYG** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Little to No Coding** | Not enough data | Not enough data | 

#### Experimental Design

| Feature | Workbooks | monday CRM | 
|---|---|---|
| **Multivariate testing capacities** | Not enough data | Not enough data | 
| **Concurrent Testing** | Not enough data | Not enough data | 
| **Mobile Testing** | Not enough data | Not enough data | 

#### Analytics

| Feature | Workbooks | monday CRM | 
|---|---|---|
| **Reporting and Analytics** | Not enough data | Not enough data | 
| **Heatmaps** | Not enough data | Not enough data | 

#### Agentic AI - A/B Testing

| Feature | Workbooks | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Workbooks** | 7.6/10 | 15 |
| **monday CRM** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | Workbooks | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Attribution

| Feature | Workbooks | monday CRM | 
|---|---|---|
| **Lead Opportunity** | 7.5 (12 reviews) | Not enough data | 
| **Lead Assignment** | 8.2 (13 reviews) | Not enough data | 
| **Pipeline Acceleration** | 7.6 (11 reviews) | Not enough data | 

#### Discovery

| Feature | Workbooks | monday CRM | 
|---|---|---|
| **Lead Management** | 8.1 (13 reviews) | Not enough data | 
| **Scoring/Ranking** | 7.4 (12 reviews) | Not enough data | 
| **Lead Context** | 7.5 (12 reviews) | Not enough data | 

#### Management

| Feature | Workbooks | monday CRM | 
|---|---|---|
| **Conversion Viability** | 7.9 (11 reviews) | Not enough data | 
| **Workflow** | 7.1 (11 reviews) | Not enough data | 

#### Platform

| Feature | Workbooks | monday CRM | 
|---|---|---|
| **Data Synchronization** | 7.3 (14 reviews) | Not enough data | 
| **Analysis** | 7.5 (14 reviews) | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Workbooks** | 7.4/10 | 15 |
| **monday CRM** | 7.8/10 | 292 |

#### Agentic AI - Sales Performance Management

| Feature | Workbooks | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (29 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (29 reviews) | 
| **Proactive Assistance** | Not enough data | 6.8 (28 reviews) | 

#### Incentives

| Feature | Workbooks | monday CRM | 
|---|---|---|
| **Badges** | 6.7 (9 reviews) | 7.3 (215 reviews) | 
| **Triggers** | 6.7 (8 reviews) | 7.7 (231 reviews) | 
| **Commission Calculator** | 6.3 (9 reviews) | 7.5 (209 reviews) | 
| **Leaderboards** | 7.1 (12 reviews) | 7.8 (221 reviews) | 

#### Personalization

| Feature | Workbooks | monday CRM | 
|---|---|---|
| **Profiles** | 7.3 (10 reviews) | 8.2 (258 reviews) | 
| **Custom Reports** | 8.6 (12 reviews) | 8.2 (245 reviews) | 
| **Dashboards** | 8.5 (14 reviews) | 8.9 (274 reviews) | 
| **Goal Setting** | 6.9 (9 reviews) | 8.6 (246 reviews) | 

#### Administrative

| Feature | Workbooks | monday CRM | 
|---|---|---|
| **Integration** | 8.0 (11 reviews) | 8.1 (253 reviews) | 
| **Employee Structure** | 7.6 (11 reviews) | 8.2 (246 reviews) | 
| **Behavior Monitoring** | 7.5 (10 reviews) | 7.8 (199 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Workbooks** | N/A | N/A |
| **monday CRM** | 7.6/10 | 205 |

#### Agentic AI - Email Tracking

| Feature | Workbooks | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (24 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (24 reviews) | 
| **Cross-system Integration** | Not enough data | 7.6 (24 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (24 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (24 reviews) | 
| **Decision Making** | Not enough data | 7.3 (24 reviews) | 

#### Analytics

| Feature | Workbooks | monday CRM | 
|---|---|---|
| **Open Rates** | Not enough data | 8.1 (167 reviews) | 
| **Link Activity** | Not enough data | 7.9 (143 reviews) | 
| **Attachment Activity** | Not enough data | Feature Not Available | 

#### Customizations

| Feature | Workbooks | monday CRM | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 8.1 (187 reviews) | 
| **Email Scheduling** | Not enough data | 8.2 (94 reviews) | 
| **Notifications** | Not enough data | 8.5 (191 reviews) | 
| **Email Categorization** | Not enough data | 7.9 (88 reviews) | 
| **Templates** | Not enough data | 8.2 (185 reviews) | 

#### Generative AI

| Feature | Workbooks | monday CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (132 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Workbooks** | 8.2/10 | 19 |
| **monday CRM** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Workbooks | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Workbooks | monday CRM | 
|---|---|---|
| **Data Sourcing** | 8.1 (12 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.7 (13 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 7.7 (11 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.2 (14 reviews) | Not enough data | 
| **Data Segmentation** | 8.3 (15 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Workbooks | monday CRM | 
|---|---|---|
| **Lead Scoring** | 8.3 (13 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.6 (12 reviews) | Not enough data | 
| **Risk Analysis** | 7.6 (11 reviews) | Not enough data | 
| **Live Forecasting** | 8.0 (14 reviews) | Not enough data | 

#### Sales Management

| Feature | Workbooks | monday CRM | 
|---|---|---|
| **Live Pipeline Management** | 8.6 (14 reviews) | Not enough data | 
| **Sales Gamification** | 7.7 (11 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.3 (12 reviews) | Not enough data | 
| **Activity Tracking** | 8.7 (14 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CRM Software](https://www.g2.com/categories/crm)

**Unique to Workbooks (3):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [A/B Testing Tools](https://www.g2.com/categories/a-b-testing-tools)

**Unique to monday CRM (1):** [Email Tracking Software](https://www.g2.com/categories/email-tracking)


---
## Reviewer Demographics

### By Company Size

| Segment | Workbooks | monday CRM | 
|---|---|---|
| **Small-Business** | 60.5% | 78.9% | 
| **Mid-Market** | 34.3% | 18.3% | 
| **Enterprise** | 5.2% | 2.8% | 

### By Industry

#### Workbooks

- **Information Technology and Services:** 8.3%
- **Computer Software:** 7.4%
- **Accounting:** 6.1%
- **Marketing and Advertising:** 6.1%
- **Retail:** 4.9%
- **Education Management:** 3.2%
- **Construction:** 3.2%
- **Financial Services:** 3.0%
- **Market Research:** 2.5%
- **Non-Profit Organization Management:** 2.3%
- **Other:** 53.0%

#### monday CRM

- **Marketing and Advertising:** 12.4%
- **Information Technology and Services:** 7.8%
- **Construction:** 4.5%
- **Computer Software:** 4.5%
- **Real Estate:** 3.7%
- **Financial Services:** 3.4%
- **Non-Profit Organization Management:** 2.9%
- **Management Consulting:** 2.8%
- **Consulting:** 2.6%
- **Hospital & Health Care:** 2.3%
- **Other:** 53.2%

---
## Alternatives

### Alternatives to Workbooks

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25784 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13793 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3041 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1426 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (950 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (477 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1111 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (998 reviews)

### Alternatives to monday CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25784 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13793 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3041 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1231 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (812 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2035 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (660 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14682 reviews)

---
## Top Discussions

### Workbooks

- Title: [Workbooks deleted item recovery](https://www.g2.com/discussions/workbooks-deleted-item-recovery) — 2 comments, 1 upvote
  > **Top comment:** "Currently in Workbooks there are 2 solutions to this.

1) using optional advance audit you can see everything users do, from delete, update etc and..."
- Title: [Which Email marketing products is Workbooks integrated with ?](https://www.g2.com/discussions/which-email-marketing-products-is-workbooks-integrated-with) — 2 comments, 1 upvote
  > **Top comment:** "Workbooks has out of the box free included integration with Mailchimp. Dotmailer and Constant Contact (MPZmail integration will also be available from them..."
- Title: [What is Workbooks used for?](https://www.g2.com/discussions/what-is-workbooks-used-for) — 1 comment
  > **Top comment:** "Workbooks is a comprehensive software solution designed to streamline various aspects of business operations, primarily focusing on customer relationship..."
- Title: [We want to make better use of using Mailchimp for our marketing and sending out newsletters.  What's the best way to go about this?](https://www.g2.com/discussions/we-want-to-make-better-use-of-using-mailchimp-for-our-marketing-and-sending-out-newsletters-what-s-the-best-way-to-go-about-this) — 1 comment, 1 upvote
  > **Top comment:** "Hi Yvonne. I apologise that your query hasn't been responded to.  Something seems to have happened to our notifications of new comments and questions on..."
- Title: [what are the different parts in excell? furthermore, what is their capacity?](https://www.g2.com/discussions/46534-what-are-the-different-parts-in-excell-furthermore-what-is-their-capacity) — 1 comment, 1 upvote
  > **Top comment:** "👍👍👍👍👍👍👍👍👍"

### monday CRM

- Title: [Can I use Monday.com to set-up an online application or a questionnaire for my external clients?](https://www.g2.com/discussions/can-i-use-monday-com-to-set-up-an-online-application-or-a-questionnaire-for-my-external-clients) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  Easy to do."
- Title: [What is monday sales CRM used for?](https://www.g2.com/discussions/what-is-monday-sales-crm-used-for) — 1 comment
  > **Top comment:** "Monday CRM is used for sales, project management, tracking and so much more. Team collaboration and engagement in addition to automation and task management..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/workbooks-vs-monday-crm)