Compare OfficeSuite UC vs Twilio Flex

See this
comparison of OfficeSuite UC vs. Twilio Flex
based on data from user reviews. OfficeSuite UC rates 4.4/5 stars with 25 reviews. Twilio Flex rates 4.2/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
OfficeSuite UC
Free Trial Unavailable
Twilio Flex
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
9.0
Ease of Use
Ease of Use
9.0
8.5
Ease of Setup
Ease of SetupNot enough data availableNot enough data available
Ease of Admin
Ease of AdminNot enough data availableNot enough data available
Quality of Support
Quality of Support
7.7
9.3
Ease of Doing Business With
Ease of Doing Business WithNot enough data availableNot enough data available
Product Direction (% positive)
Product Direction (% positive)
8.8
9.0
Meets Requirements
OfficeSuite UC
8.5
Twilio Flex
9.0
Ease of Use
OfficeSuite UC
9.0
Twilio Flex
8.5
Ease of Setup
OfficeSuite UC
Not enough data available
Twilio Flex
Not enough data available
Ease of Admin
OfficeSuite UC
Not enough data available
Twilio Flex
Not enough data available
Quality of Support
OfficeSuite UC
7.7
Twilio Flex
9.3
Ease of Doing Business With
OfficeSuite UC
Not enough data available
Twilio Flex
Not enough data available
Product Direction (% positive)
OfficeSuite UC
8.8
Twilio Flex
9.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
44.0%
30.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.0%
38.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.0%
30.8%
OfficeSuite UC
Small-Business
44.0%
Mid-Market
36.0%
Enterprise
20.0%
Twilio Flex
Small-Business
30.8%
Mid-Market
38.5%
Enterprise
30.8%

Reviewers' Industry

 
E-Learning
12.0%
Information Technology and Services
38.5%
 
Research
8.0%
Computer Software
15.4%
 
Market Research
8.0%
Marketing and Advertising
7.7%
 
Government Administration
8.0%
Insurance
7.7%
 
Translation and Localization
4.0%
Food & Beverages
7.7%
 
Other
60.0%
Other
23.1%
OfficeSuite UC
E-Learning
12.0%
Research
8.0%
Market Research
8.0%
Government Administration
8.0%
Translation and Localization
4.0%
Other
60.0%
Twilio Flex
Information Technology and Services
38.5%
Computer Software
15.4%
Marketing and Advertising
7.7%
Insurance
7.7%
Food & Beverages
7.7%
Other
23.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
User

User friendly software for mobile users. New Document creation and editing optio are good. Websearch and loop and dictionary options are superb.

Scott B.
Internal Consultant

I like that the TaskRouter allows routing both in buckets AND to agents based on specific criteria in a time based waterfall timeout mechanic. I like how we can dynamically add components and tabs to the agent UI to beta test and experiment with features...

Most Helpful Critical Review
Most Helpful Critical Review
Administrator in Consumer Electronics

Lo malo es que aún le queda camino respecto a su competidor Office, ya que le gana en herramientas que está aplicación no tiene. También destaca que no suele funcionar en dispositivos antiguos. Otro problema es el realizar proyectos de forma simultánea...

User in Information Technology and Services

none so far , everything works like charm

 
OfficeSuite UC
Most Helpful Favorable Review
User

User friendly software for mobile users. New Document creation and editing optio are good. Websearch and loop and dictionary options are superb.

Most Helpful Critical Review
Administrator in Consumer Electronics

Lo malo es que aún le queda camino respecto a su competidor Office, ya que le gana en herramientas que está aplicación no tiene. También destaca que no suele funcionar en dispositivos antiguos. Otro problema es el realizar proyectos de forma simultánea...

Twilio Flex
Most Helpful Favorable Review
Scott B.
Internal Consultant

I like that the TaskRouter allows routing both in buckets AND to agents based on specific criteria in a time based waterfall timeout mechanic. I like how we can dynamically add components and tabs to the agent UI to beta test and experiment with features...

Most Helpful Critical Review
User in Information Technology and Services

none so far , everything works like charm

Screenshots

 No screenshots provided
1 of 4
2 of 4
3 of 4
4 of 4
OfficeSuite UC
No screenshots provided

Videos

 No videos provided

The cloud contact center platform you’ve been waiting for. Infinitely flexible, elastically scalable, and programmable at every layer of the stack.

OfficeSuite UC
No videos provided
Twilio Flex

The cloud contact center platform you’ve been waiting for. Infinitely flexible, elastically scalable, and programmable at every layer of the stack.

Downloads

 No downloads providedNo downloads provided
OfficeSuite UC
No downloads provided
Twilio Flex
No downloads provided
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