Compare Whatfix, Zoho Desk, and Freshdesk

Pricing

 
FREE
$0
/agent/month
Sprout
Free
for UNLIMITED agents
 
PROFESSIONAL
$12
/agent/month
Blossom
$19
/ agent / month billed annually
 
ENTERPRISE
$25
/agent/month
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Whatfix
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.7
8.5
Ease of Use
Ease of Use
8.8
8.5
8.8
Ease of Setup
Ease of Setup
8.2
8.1
8.6
Ease of Admin
Ease of Admin
8.3
8.3
8.7
Quality of Support
Quality of Support
9.9
8.2
8.9
Ease of Doing Business With
Ease of Doing Business With
9.4
8.5
8.8
Product Direction (% positive)
Product Direction (% positive)
9.8
8.7
8.7
Meets Requirements
Whatfix
9.0
Zoho Desk
8.7
Freshdesk
8.5
Ease of Use
Whatfix
8.8
Zoho Desk
8.5
Freshdesk
8.8
Ease of Setup
Whatfix
8.2
Zoho Desk
8.1
Freshdesk
8.6
Ease of Admin
Whatfix
8.3
Zoho Desk
8.3
Freshdesk
8.7
Quality of Support
Whatfix
9.9
Zoho Desk
8.2
Freshdesk
8.9
Ease of Doing Business With
Whatfix
9.4
Zoho Desk
8.5
Freshdesk
8.8
Product Direction (% positive)
Whatfix
9.8
Zoho Desk
8.7
Freshdesk
8.7

Features

Knowledge Share
Knowledge Base
Whatfix
9.0
Zoho Desk
8.6
Freshdesk
8.8
Searchable Articles
Whatfix
8.9
Zoho Desk
8.6
Freshdesk
8.6
Community Forums
Whatfix
Not enough data available
Zoho Desk
8.3
Freshdesk
8.4
Interactive FAQs & Forums
Whatfix
8.6
Zoho Desk
8.4
Freshdesk
8.5
Interaction
Web Portals
Whatfix
9.4
Zoho Desk
8.5
Freshdesk
7.2
Forum to Reponse
Whatfix
9.6
Zoho Desk
8.5
Freshdesk
8.5
Tickets and Tagging
Whatfix
9.6
Zoho Desk
8.8
Freshdesk
8.8
Live Chat
Whatfix
9.5
Zoho Desk
8.6
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
34.4%
68.6%
52.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.7%
25.2%
36.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
35.9%
6.2%
11.6%
Whatfix
Small-Business
34.4%
Mid-Market
29.7%
Enterprise
35.9%
Zoho Desk
Small-Business
68.6%
Mid-Market
25.2%
Enterprise
6.2%
Freshdesk
Small-Business
52.2%
Mid-Market
36.2%
Enterprise
11.6%

Reviewers' Industry

 
Computer Software
21.9%
Information Technology and Services
21.4%
Information Technology and Services
19.9%
 
Information Technology and Services
12.5%
Computer Software
10.0%
Computer Software
13.3%
 
Internet
7.8%
Telecommunications
4.1%
Internet
5.5%
 
Consumer Goods
4.7%
Marketing and Advertising
3.7%
Education Management
3.8%
 
Packaging and Containers
3.1%
Internet
3.5%
Marketing and Advertising
3.2%
 
Other
50.0%
Other
57.3%
Other
54.3%
Whatfix
Computer Software
21.9%
Information Technology and Services
12.5%
Internet
7.8%
Consumer Goods
4.7%
Packaging and Containers
3.1%
Other
50.0%
Zoho Desk
Information Technology and Services
21.4%
Computer Software
10.0%
Telecommunications
4.1%
Marketing and Advertising
3.7%
Internet
3.5%
Other
57.3%
Freshdesk
Information Technology and Services
19.9%
Computer Software
13.3%
Internet
5.5%
Education Management
3.8%
Marketing and Advertising
3.2%
Other
54.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Rakesh K.
Executive Sponsor in Computer Software

Whatfix has been a strong partner of ours, patiently working through the integration and launch process over the course of months. They have been willing to help with countless hours of time, product enhancements, and other areas to make an excellent fit...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Tony B.
Administrator in Consumer Goods

I never ran into a blocker with Whatfix.

User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Whatfix
Most Helpful Favorable Review
Rakesh K.
Executive Sponsor in Computer Software

Whatfix has been a strong partner of ours, patiently working through the integration and launch process over the course of months. They have been willing to help with countless hours of time, product enhancements, and other areas to make an excellent fit...

Most Helpful Critical Review
Tony B.
Administrator in Consumer Goods

I never ran into a blocker with Whatfix.

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos provided
Whatfix
No videos provided
Zoho Desk
Freshdesk

Downloads

Whatfix
No downloads provided
Zoho Desk
No downloads provided
Ask Whatfix a QuestionContact WhatfixAsk Zoho Desk a QuestionContact Zoho DeskAsk Freshdesk a QuestionContact Freshdesk
Add Product
Whatfix
Whatfix
Zoho Desk
Zoho Desk
Optimized for quick response
Freshdesk
Freshdesk