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Compare Whatfix and Zoho Desk

See this
side-by-side comparison of Whatfix vs. Zoho Desk
based on preference data from user reviews. Whatfix rates 4.6/5 stars with 157 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,672 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Whatfix
Whatfix
(157)
4.6 out of 5
Whatfix
Optimized for quick response
Zoho Desk
Zoho Desk
(2,672)
4.4 out of 5
Zoho Desk
Optimized for quick response
Star Rating
Zoho Desk
Zoho Desk
Market Segments
Whatfix
Whatfix
Enterprise (38.3% of reviews)
Zoho Desk
Zoho Desk
Small-Business (70.5% of reviews)
Entry Level Price
Whatfix
Whatfix
No pricing information available
Zoho Desk
Zoho Desk
$0 for 3 agents

Whatfix vs Zoho Desk

When assessing the two solutions, reviewers found Whatfix easier to use and do business with overall. Reviewers felt that the products are equally easy to set up and administer.

  • Reviewers felt that Whatfix meets the needs of their business better than Zoho Desk.
  • When comparing quality of ongoing product support, reviewers felt that Whatfix is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Whatfix over Zoho Desk.
Categories
Shared Categories
Whatfix
Whatfix
Zoho Desk
Zoho Desk
Whatfix and Zoho Desk are categorized as Customer Self-Service
Unique Categories
Whatfix
Whatfix is categorized as Digital Adoption Platform
Zoho Desk
Zoho Desk is categorized as Live Chat, Social Customer Service, and Help Desk
Pricing
Whatfix
Whatfix Pricing
Free Trial
Zoho Desk
Zoho Desk Pricing
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
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Ratings
Meets Requirements
Whatfix
Whatfix
8.8
Responses: 119
Zoho Desk
Zoho Desk
8.7
Responses: 2092
Ease of Use
Whatfix
Whatfix
8.7
Responses: 118
Zoho Desk
Zoho Desk
8.5
Responses: 2112
Ease of Setup
Whatfix
Whatfix
8.2
Responses: 98
Zoho Desk
Zoho Desk
8.2
Responses: 1760
Ease of Admin
Whatfix
Whatfix
8.3
Responses: 100
Zoho Desk
Zoho Desk
8.3
Responses: 1775
Quality of Support
Whatfix
Whatfix
9.8
Responses: 119
Zoho Desk
Zoho Desk
8.2
Responses: 1885
Ease of Doing Business With
Whatfix
Whatfix
9.5
Responses: 99
Zoho Desk
Zoho Desk
8.5
Responses: 1602
Product Direction (% positive)
Whatfix
Whatfix
9.5
Responses: 116
Zoho Desk
Zoho Desk
8.6
Responses: 2062
Features
Knowledge Share
Knowledge Base
Whatfix
Whatfix
9.0
Responses: 49
Zoho Desk
Zoho Desk
8.6
Responses: 654
Searchable Articles
Whatfix
Whatfix
9.1
Responses: 44
Zoho Desk
Zoho Desk
8.6
Responses: 629
Community Forums
Whatfix
Whatfix
8.8
Responses: 13
Zoho Desk
Zoho Desk
8.3
Responses: 507
Interactive FAQs & Forums
Whatfix
Whatfix
8.6
Responses: 28
Zoho Desk
Zoho Desk
8.4
Responses: 462
Interaction
Web Portals
Whatfix
Whatfix
9.2
Responses: 37
Zoho Desk
Zoho Desk
8.6
Responses: 625
Forum to Reponse
Whatfix
Whatfix
9.4
Responses: 18
Zoho Desk
Zoho Desk
8.5
Responses: 492
Tickets and Tagging
Whatfix
Whatfix
9.1
Responses: 31
Zoho Desk
Zoho Desk
8.8
Responses: 698
Live Chat
Whatfix
Whatfix
9.4
Responses: 22
Zoho Desk
Zoho Desk
8.6
Responses: 467
Reviewers' Company Size
Reviewers of Whatfix were most often representing companies in the Enterprise segment, while reviewers for Zoho Desk were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Whatfix
Whatfix
29.5%
Zoho Desk
Zoho Desk
70.5%
Mid-Market
(51-1000 emp.)
Whatfix
Whatfix
32.2%
Zoho Desk
Zoho Desk
24.7%
Enterprise
(> 1000 emp.)
Whatfix
Whatfix
38.3%
Zoho Desk
Zoho Desk
4.8%
Reviewers' Industry
Whatfix
Whatfix Industry
Information Technology and Services
15.4%
Computer Software
15.4%
Telecommunications
4.0%
Internet
3.4%
Human Resources
3.4%
Other
58.4%
Zoho Desk
Zoho Desk Industry
Information Technology and Services
19.6%
Computer Software
10.1%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.2%
Other
59.7%
Reviews
Most Helpful Favorable Review
Whatfix
Erica T.
Administrator in Automotive

I love the product because it eliminated that need for paper and one on one training. The system is a live tutorial that takes users through the steps they need to complete the action.

Zoho Desk
GM
Administrator in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Whatfix
Parker D.
User in Education Management

My experience has been very good in general but I would like them to have a mobile version so that I can always be aware of everything at any time and at any time

Zoho Desk
GC
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Discussions
Whatfix
Whatfix Discussions
What is the best way to showcase videos using the platform?
1 comment
CM
Hi Christopher I have added a video to the self-help tab. You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Monty the Mongoose crying
Whatfix has no more discussions with answers
Zoho Desk
Zoho Desk Discussions
Where do I find training VDO?
3 comments
Anoloth (Bic) P.
AP
This might be of help too, Anoloth https://www.zoho.com/desk/trial-room.htmlRead more
Is it possible for you to make integration with G suite a breeze?
2 comments
Daniel Kaminski de S.
DS
how do i use chat
2 comments
ID
What chat are you speaking of?Read more
Screenshots
Downloads
Whatfix
Whatfix Downloads
No downloads provided
Zoho Desk
Zoho Desk Downloads
No downloads provided
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Whatfix
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