Compare Whatfix vs Zoho Desk

See this
comparison of Whatfix vs. Zoho Desk
based on data from user reviews. Whatfix rates 4.7/5 stars with 60 reviews. Zoho Desk rates 4.3/5 stars with 1,490 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
FREE
$0
/agent/month
 
PROFESSIONAL
$12
/agent/month
 
ENTERPRISE
$25
/agent/month
 
Free Trial
Free Trial
Whatfix
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.7
Ease of Use
Ease of Use
8.8
8.5
Ease of Setup
Ease of Setup
8.1
8.1
Ease of Admin
Ease of Admin
8.3
8.3
Quality of Support
Quality of Support
9.9
8.2
Ease of Doing Business With
Ease of Doing Business With
9.4
8.5
Product Direction (% positive)
Product Direction (% positive)
9.8
8.7
Meets Requirements
Whatfix
8.9
Zoho Desk
8.7
Ease of Use
Whatfix
8.8
Zoho Desk
8.5
Ease of Setup
Whatfix
8.1
Zoho Desk
8.1
Ease of Admin
Whatfix
8.3
Zoho Desk
8.3
Quality of Support
Whatfix
9.9
Zoho Desk
8.2
Ease of Doing Business With
Whatfix
9.4
Zoho Desk
8.5
Product Direction (% positive)
Whatfix
9.8
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
Whatfix
9.0
Zoho Desk
8.7
Searchable Articles
Whatfix
8.9
Zoho Desk
8.6
Community Forums
Whatfix
Not enough data available
Zoho Desk
8.3
Interactive FAQs & Forums
Whatfix
8.6
Zoho Desk
8.5
Interaction
Web Portals
Whatfix
9.4
Zoho Desk
8.6
Forum to Reponse
Whatfix
9.6
Zoho Desk
8.5
Tickets and Tagging
Whatfix
9.6
Zoho Desk
8.8
Live Chat
Whatfix
9.5
Zoho Desk
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
36.7%
68.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
31.7%
25.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
31.7%
6.0%
Whatfix
Small-Business
36.7%
Mid-Market
31.7%
Enterprise
31.7%
Zoho Desk
Small-Business
68.8%
Mid-Market
25.2%
Enterprise
6.0%

Reviewers' Industry

 
Computer Software
23.3%
Information Technology and Services
22.0%
 
Information Technology and Services
13.3%
Computer Software
10.0%
 
Internet
6.7%
Telecommunications
4.0%
 
Consumer Goods
5.0%
Internet
3.6%
 
Packaging and Containers
3.3%
Marketing and Advertising
3.5%
 
Other
48.3%
Other
57.0%
Whatfix
Computer Software
23.3%
Information Technology and Services
13.3%
Internet
6.7%
Consumer Goods
5.0%
Packaging and Containers
3.3%
Other
48.3%
Zoho Desk
Information Technology and Services
22.0%
Computer Software
10.0%
Telecommunications
4.0%
Internet
3.6%
Marketing and Advertising
3.5%
Other
57.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Industry Analyst / Tech Writer in Information Technology and Services

The application has easy to use interface. No training is required to create a flow. Even other options are very intuitive. The Support system is strong and responds and resolves quickly. Our requests for enhancements have been prioritized and delivered at...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
User in Telecommunications

Cannot view the translation strings in see live flow, and cannot edit as English flows.

User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Whatfix
Most Helpful Favorable Review
Industry Analyst / Tech Writer in Information Technology and Services

The application has easy to use interface. No training is required to create a flow. Even other options are very intuitive. The Support system is strong and responds and resolves quickly. Our requests for enhancements have been prioritized and delivered at...

Most Helpful Critical Review
User in Telecommunications

Cannot view the translation strings in see live flow, and cannot edit as English flows.

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos provided
Whatfix
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads provided
Whatfix
No downloads provided
Zoho Desk
No downloads provided
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