Compare Whatfix, Zendesk Support, and Zoho Desk

Pricing

 
Essential
$5
/month
FREE
$0
/agent/month
 
Team
$19
/month
PROFESSIONAL
$12
/agent/month
 
Professional
$49
/month
ENTERPRISE
$25
/agent/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
Whatfix
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.7
8.7
Ease of Use
Ease of Use
8.8
8.6
8.5
Ease of Setup
Ease of Setup
8.1
8.2
8.1
Ease of Admin
Ease of Admin
8.3
8.3
8.4
Quality of Support
Quality of Support
9.9
8.3
8.2
Ease of Doing Business With
Ease of Doing Business With
9.3
8.4
8.5
Product Direction (% positive)
Product Direction (% positive)
9.7
7.6
8.7
Meets Requirements
Whatfix
8.8
Zendesk Support
8.7
Zoho Desk
8.7
Ease of Use
Whatfix
8.8
Zendesk Support
8.6
Zoho Desk
8.5
Ease of Setup
Whatfix
8.1
Zendesk Support
8.2
Zoho Desk
8.1
Ease of Admin
Whatfix
8.3
Zendesk Support
8.3
Zoho Desk
8.4
Quality of Support
Whatfix
9.9
Zendesk Support
8.3
Zoho Desk
8.2
Ease of Doing Business With
Whatfix
9.3
Zendesk Support
8.4
Zoho Desk
8.5
Product Direction (% positive)
Whatfix
9.7
Zendesk Support
7.6
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
Whatfix
8.9
Zendesk Support
8.6
Zoho Desk
8.7
Searchable Articles
Whatfix
8.8
Zendesk Support
8.6
Zoho Desk
8.7
Community Forums
Whatfix
Not enough data available
Zendesk Support
8.3
Zoho Desk
8.4
Interactive FAQs & Forums
Whatfix
8.3
Zendesk Support
8.3
Zoho Desk
8.6
Interaction
Web Portals
Whatfix
9.6
Zendesk Support
8.6
Zoho Desk
8.6
Forum to Reponse
Whatfix
9.6
Zendesk Support
8.5
Zoho Desk
8.5
Tickets and Tagging
Whatfix
9.5
Zendesk Support
8.9
Zoho Desk
8.8
Live Chat
Whatfix
9.6
Zendesk Support
8.6
Zoho Desk
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.8%
38.3%
70.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.7%
44.9%
23.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
24.5%
16.8%
5.6%
Whatfix
Small-Business
40.8%
Mid-Market
34.7%
Enterprise
24.5%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.8%
Zoho Desk
Small-Business
70.5%
Mid-Market
23.9%
Enterprise
5.6%

Reviewers' Industry

 
Computer Software
28.3%
Computer Software
17.5%
Information Technology and Services
23.4%
 
Information Technology and Services
16.7%
Information Technology and Services
15.2%
Computer Software
10.5%
 
Consumer Goods
8.3%
Internet
9.9%
Telecommunications
3.9%
 
Internet
6.7%
Marketing and Advertising
4.7%
Internet
3.9%
 
Telecommunications
3.3%
Retail
3.5%
Marketing and Advertising
3.8%
 
Other
36.7%
Other
49.2%
Other
54.5%
Whatfix
Computer Software
28.3%
Information Technology and Services
16.7%
Consumer Goods
8.3%
Internet
6.7%
Telecommunications
3.3%
Other
36.7%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%
Zoho Desk
Information Technology and Services
23.4%
Computer Software
10.5%
Telecommunications
3.9%
Internet
3.9%
Marketing and Advertising
3.8%
Other
54.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Anthony C.
User in Banking

Easy to use with no training required. it has a strong support system that responses quickly in resolving queries issues. It has many features compared to other competitors that have been reviewed.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Tiago C.
User

It's a pity that it doesn't allow some form of export or backup of flows created.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Whatfix
Most Helpful Favorable Review
Anthony C.
User in Banking

Easy to use with no training required. it has a strong support system that responses quickly in resolving queries issues. It has many features compared to other competitors that have been reviewed.

Most Helpful Critical Review
Tiago C.
User

It's a pity that it doesn't allow some form of export or backup of flows created.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos providedNo videos provided
Whatfix
No videos provided
Zendesk Support
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads providedNo downloads provided
Whatfix
No downloads provided
Zendesk Support
No downloads provided
Zoho Desk
No downloads provided
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