# Whatfix vs uPerform Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Whatfix excels in user support, with many praising the team's responsiveness and commitment to improving the platform. Users appreciate the detailed, easy-to-follow instructions provided through pop-ups for new users, which enhance the onboarding experience.
- **Users say** uPerform offers a user-friendly interface that simplifies setup and usage. Reviewers highlight the platform's ability to save source and publish files, making it convenient for teams to manage their documentation effectively.
- **According to verified reviews** , Whatfix stands out for its extensive self-help resources, including training videos that users find particularly helpful. This wealth of information contributes to a smoother learning curve for new users.
- **Reviewers mention** that while uPerform provides solid in-application support, it sometimes lacks the depth of resources available with Whatfix. Users have noted that the range of document types uPerform can publish is impressive, but they desire more comprehensive training materials.
- **G2 reviewers highlight** that Whatfix's implementation process is notably quick and intuitive, which is a significant advantage for organizations looking to adopt a digital adoption platform without extensive delays.
- **Users express** that while uPerform has a strong focus on customer service, with staff willing to listen to enhancement requests, they feel that the overall product direction could benefit from more frequent updates and improvements compared to Whatfix's proactive approach.



| | Whatfix | uPerform | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 529 | 28 | 
| **Largest Market Segment** | Enterprise (45.5% of reviews) | Enterprise (64.0% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | 

---
## Top Pros & Cons

### Whatfix

Pros:
- Ease of Use (75 reviews)
- Customer Support (58 reviews)

Cons:
- Learning Curve (26 reviews)
- Time-Consuming (18 reviews)

### uPerform

**Not enough data**

---
## Ratings Comparison
| Rating | Whatfix | uPerform | 
|---|---|---|
  | **Meets Requirements** | 8.8 (356 reviews) | 8.4 (16 reviews) | 
  | **Ease of Use** | 8.6 (427 reviews) | 7.8 (16 reviews) | 
  | **Ease of Setup** | 8.3 (376 reviews) | 7.3 (8 reviews) | 
  | **Ease of Admin** | 8.5 (284 reviews) | 7.1 (8 reviews) | 
  | **Quality of Support** | 9.7 (356 reviews) | 7.8 (16 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (283 reviews) | 7.9 (8 reviews) | 
  | **Product Direction (% positive)** | 9.7 (337 reviews) | 5.8 (14 reviews) | 

---
## Pricing

### Whatfix

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### uPerform

#### Entry-Level Pricing

Plan: Custom Subscription

Price: Contact Us

Description: uPerform is a SaaS solution licensed by user count and number of supported applications (e.g., EHR, ERP, HCM). Multi-year contracts are billed annually, typically funded by IT or HR budgets, with flexible options for scalable, multi-app implementations and third-party integrations.

Key Features:
- uPerform

[Learn more about uPerform](https://www.g2.com/products/uperform/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Whatfix** | 8.3/10 | 237 |
| **uPerform** | N/A | N/A |

#### User Analysis

| Feature | Whatfix | uPerform | 
|---|---|---|
| **Survey Implementation** | 8.0 (156 reviews) | Not enough data | 
| **Data Analysis** | 8.0 (172 reviews) | Not enough data | 

#### User Support

| Feature | Whatfix | uPerform | 
|---|---|---|
| **User Segmentation** | 8.2 (165 reviews) | Not enough data | 
| **Multi-Language Support** | 8.0 (143 reviews) | Not enough data | 
| **Behavior-responsive Messaging** | 8.0 (143 reviews) | Feature Not Available | 

#### Walkthrough Type

| Feature | Whatfix | uPerform | 
|---|---|---|
| **Audio-visual Walkthroughs** | 8.5 (165 reviews) | Not enough data | 
| **Text Bubble Walkthroughs** | 9.0 (194 reviews) | Not enough data | 

#### Platform Basics - Digital Adoption Platform

| Feature | Whatfix | uPerform | 
|---|---|---|
| **Integration** | 8.4 (41 reviews) | Not enough data | 
| **Communications** | 8.7 (53 reviews) | Not enough data | 

#### Analytics - Digital Adoption Platform

| Feature | Whatfix | uPerform | 
|---|---|---|
| **Analytics** | 8.2 (43 reviews) | Not enough data | 

#### Functions - Digital Adoption Platform

| Feature | Whatfix | uPerform | 
|---|---|---|
| **Customer self-service** | 8.6 (50 reviews) | Not enough data | 
| **In-app guidance** | 8.8 (61 reviews) | Not enough data | 

#### Agentic AI - Digital Adoption Platform

| Feature | Whatfix | uPerform | 
|---|---|---|
| **Adaptive Learning** | 7.1 (28 reviews) | Not enough data | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Whatfix** | 7.7/10 | 57 |
| **uPerform** | N/A | N/A |

#### Product Analytics

| Feature | Whatfix | uPerform | 
|---|---|---|
| **Account-Level Analytics** | 8.1 (51 reviews) | Not enough data | 
| **User-Level Analytics** | 8.1 (52 reviews) | Not enough data | 
| **Segmentation** | 7.8 (48 reviews) | Not enough data | 
| **Funnels** | 7.6 (46 reviews) | Not enough data | 
| **Alerts** | 7.5 (46 reviews) | Not enough data | 
| **Multi-Product Analytics** | 7.2 (41 reviews) | Not enough data | 
| **User Scoring** | 7.0 (36 reviews) | Not enough data | 
| **Integrations** | 7.4 (43 reviews) | Not enough data | 

#### Agentic AI - Product Analytics

| Feature | Whatfix | uPerform | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (5 reviews) | Not enough data | 

#### Behavioral Analytics - Product Analytics

| Feature | Whatfix | uPerform | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Whatfix | uPerform | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Whatfix | uPerform | 
|---|---|---|
| **User scoring** | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | 

### Course Authoring

| Product | Score | Reviews |
|---|---|---|
| **Whatfix** | N/A | N/A |
| **uPerform** | 8.5/10 | 12 |

#### Training & eLearning

| Feature | Whatfix | uPerform | 
|---|---|---|
| **Content Creation** | Not enough data | 8.5 (12 reviews) | 
| **Content Libraries** | Not enough data | Feature Not Available | 

#### Agentic AI - Course Authoring

| Feature | Whatfix | uPerform | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Whatfix** | 7.7/10 | 181 |
| **uPerform** | N/A | N/A |

#### Generative AI

| Feature | Whatfix | uPerform | 
|---|---|---|
| **AI Text Summarization** | 7.6 (51 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Whatfix | uPerform | 
|---|---|---|
| **Knowledge Base** | 8.9 (149 reviews) | Not enough data | 
| **Searchable Articles** | 8.8 (142 reviews) | Not enough data | 
| **Community Forums** | 8.2 (95 reviews) | Not enough data | 
| **Mobile Optimization** | 7.0 (68 reviews) | Not enough data | 
| **Personalization** | 8.2 (85 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Whatfix | uPerform | 
|---|---|---|
| **Branding** | 8.6 (92 reviews) | Not enough data | 
| **Automation** | 8.1 (89 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.6 (78 reviews) | Not enough data | 
| **Integrations** | 8.0 (89 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Whatfix | uPerform | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 7.3 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 6.8 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 7.1 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.8 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (13 reviews) | Not enough data | 
| **Decision Making** | 7.1 (13 reviews) | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **Whatfix** | N/A | N/A |
| **uPerform** | N/A | N/A |

#### Generative AI

| Feature | Whatfix | uPerform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Training eLearning

| Product | Score | Reviews |
|---|---|---|
| **Whatfix** | N/A | N/A |
| **uPerform** | N/A | N/A |

#### Platform

| Feature | Whatfix | uPerform | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance** | Not enough data | Not enough data | 
| **Mobility** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform)

**Unique to Whatfix (2):** [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to uPerform (1):** [Course Authoring Software](https://www.g2.com/categories/course-authoring)


---
## Reviewer Demographics

### By Company Size

| Segment | Whatfix | uPerform | 
|---|---|---|
| **Small-Business** | 17.5% | 16.0% | 
| **Mid-Market** | 37.0% | 20.0% | 
| **Enterprise** | 45.5% | 64.0% | 

### By Industry

#### Whatfix

- **Computer Software:** 15.3%
- **Information Technology and Services:** 13.9%
- **Financial Services:** 3.8%
- **Insurance:** 3.6%
- **Banking:** 3.2%
- **Pharmaceuticals:** 3.2%
- **Automotive:** 3.0%
- **Hospital & Health Care:** 2.8%
- **Telecommunications:** 2.8%
- **Staffing and Recruiting:** 2.6%
- **Other:** 45.8%

#### uPerform

- **E-Learning:** 12.0%
- **Aviation & Aerospace:** 8.0%
- **Oil & Energy:** 8.0%
- **Management Consulting:** 8.0%
- **Information Technology and Services:** 8.0%
- **Financial Services:** 8.0%
- **Automotive:** 4.0%
- **Computer Software:** 4.0%
- **Consumer Goods:** 4.0%
- **Consumer Services:** 4.0%
- **Other:** 32.0%

---
## Alternatives

### Alternatives to Whatfix

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1793 reviews)
- [Userpilot](https://www.g2.com/products/userpilot/reviews) — 4.6/5 stars (986 reviews)
- [WalkMe](https://www.g2.com/products/walkme/reviews) — 4.5/5 stars (561 reviews)
- [UserGuiding](https://www.g2.com/products/userguiding/reviews) — 4.7/5 stars (764 reviews)
- [Apty](https://www.g2.com/products/apty/reviews) — 4.7/5 stars (147 reviews)
- [Userlane](https://www.g2.com/products/userlane/reviews) — 4.7/5 stars (81 reviews)
- [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (344 reviews)
- [Chameleon](https://www.g2.com/products/chameleon/reviews) — 4.4/5 stars (355 reviews)
- [EdCast MyGuide](https://www.g2.com/products/edcast-myguide/reviews) — 4.9/5 stars (22 reviews)

### Alternatives to uPerform

- [WalkMe](https://www.g2.com/products/walkme/reviews) — 4.5/5 stars (561 reviews)
- [Litmos](https://www.g2.com/products/litmos/reviews) — 4.3/5 stars (698 reviews)
- [Articulate 360](https://www.g2.com/products/articulate-360/reviews) — 4.7/5 stars (752 reviews)
- [iSpring Suite](https://www.g2.com/products/ispring-suite/reviews) — 4.6/5 stars (820 reviews)
- [Bigtincan Readiness (formerly Brainshark)](https://www.g2.com/products/bigtincan-readiness-formerly-brainshark/reviews) — 4.4/5 stars (617 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1793 reviews)
- [Userpilot](https://www.g2.com/products/userpilot/reviews) — 4.6/5 stars (986 reviews)
- [Tango](https://www.g2.com/products/tango-tango/reviews) — 4.7/5 stars (501 reviews)
- [UserGuiding](https://www.g2.com/products/userguiding/reviews) — 4.7/5 stars (764 reviews)

---
## Top Discussions

### Whatfix

- Title: [What does Whatfix do?](https://www.g2.com/discussions/what-does-whatfix-do) — 3 comments
  > **Top comment:** "What fix provides in-app help guidance, tool tips, etc and minimal analytics for (user funnel, etc) with an added ability to export guides as pdfs or videos..."
- Title: [At what rate is Whatfix growing year on year?](https://www.g2.com/discussions/at-what-rate-is-whatfix-growing-year-on-year) — 1 comment, 1 upvote
  > **Top comment:** "I don't have a number, but having a keen interest in this category I can tell you this... the digital adoption platform (DAP) market has been experiencing..."
- Title: [Which of the following is a widget of Whatfix?](https://www.g2.com/discussions/which-of-the-following-is-a-widget-of-whatfix) — 1 comment, 1 upvote
  > **Top comment:** "Whatfix is a Digital Adoption Platform. The platform has several products and features. 
Product Analytics is a product where a customer can see user..."
- Title: [Which one of them is a direct competitor of Whatfix?](https://www.g2.com/discussions/which-one-of-them-is-a-direct-competitor-of-whatfix) — 1 comment, 1 upvote
  > **Top comment:** "Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of..."
- Title: [What is the best way to showcase videos using the platform?](https://www.g2.com/discussions/23999-what-is-the-best-way-to-showcase-videos-using-the-platform) — 1 comment, 1 upvote
  > **Top comment:** "Hi Christopher

I have added a video to the self-help tab.

You can do this if you have created the video and have it saved.  I use Vimeo.   Once you..."

### uPerform

- Title: [how do I export LMS package from uPerform](https://www.g2.com/discussions/34858-how-do-i-export-lms-package-from-uperform) — 1 comment, 1 upvote
  > **Top comment:** "uPerform provides the ability to publish content to SCORM and AICC. We’ve recently introduced new functionality in our latest release that provides the..."
- Title: [How to I upload a standard work to the server?](https://www.g2.com/discussions/34612-how-to-i-upload-a-standard-work-to-the-server) — 1 comment
  > **Top comment:** "The uPerform team would be happy to assist you in addressing the issue you’re currently struggling with. Please submit a ticket so a member of our team can..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/whatfix-vs-uperform)