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Compare Whatfix and livepro Knowledge Management 
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At a Glance
Market Segments
Enterprise (44.6% of reviews)
Mid-Market (57.5% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 50 Seats Per Month
Whatfix
Star Rating
(493)4.6 out of 5
Market Segments
Enterprise (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Whatfixlivepro Knowledge Management
Star Rating
(89)4.9 out of 5
Market Segments
Mid-Market (57.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 50 Seats Per Month
Learn more about livepro Knowledge ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Whatfix excels in its Quality of Support, scoring 9.7, with users highlighting the responsiveness and helpfulness of the support team. In contrast, livepro Knowledge Management has a slightly higher score of 9.8, with reviewers mentioning that their support is consistently available and knowledgeable.
- Users report that livepro Knowledge Management shines in Ease of Use, scoring 9.6, with many praising its intuitive interface and straightforward navigation. Whatfix, while still user-friendly with a score of 8.6, has some users mentioning a steeper learning curve due to its extensive features.
- Reviewers mention that livepro Knowledge Management offers a superior Ease of Setup, scoring 9.3, with users appreciating the quick onboarding process. Whatfix, with a score of 8.2, has some users expressing that the initial setup can be more complex, requiring additional time to configure.
- Users on G2 highlight that Whatfix has a strong Product Direction, scoring 9.7, with many noting the regular updates and feature enhancements. However, livepro Knowledge Management is close behind with a score of 9.8, with reviewers mentioning a clear roadmap and commitment to user feedback.
- G2 users report that livepro Knowledge Management has a more robust Knowledge Base, scoring 9.8, with users finding it comprehensive and easy to navigate. Whatfix, while still effective with a score of 8.9, has some users indicating that its documentation could be more detailed.
- Users say that Whatfix has a larger market presence in the Enterprise segment, with 41.2% of reviews coming from this sector, while livepro Knowledge Management is favored by the Mid-Market, capturing 57.7% of reviews. This indicates that Whatfix may be better suited for larger organizations, while livepro is tailored for mid-sized businesses.
Pricing
Entry-Level Pricing
Whatfix
No pricing availablelivepro Knowledge Management
livepro Knowledgebase
Free Trial
50 Seats Per Month
Access the features of a knowledge management solution without any licenses.
- Decision Trees make it easy for your customers and staff to get the right answers without needing human help.
- Work Instructions - simplify even the most complex processes to eliminate costly mistakes
- Hubs -Gather all your like information in one place to make it even easier to find - saves time and money
Free Trial
Whatfix
Free Trial is available
livepro Knowledge Management
Free Trial is available
Ratings
Meets Requirements
8.8
337
9.6
61
Ease of Use
8.6
407
9.7
62
Ease of Setup
8.3
357
9.2
49
Ease of Admin
8.5
277
9.0
47
Quality of Support
9.7
337
9.8
59
Has the product been a good partner in doing business?
9.5
276
10.0
45
Product Direction (% positive)
9.7
322
9.8
57
Features by Category
Administration
Not enough data
9.3
17
Not enough data
8.9
16
Not enough data
9.3
16
Knowledge Management
Not enough data
9.7
16
Not enough data
9.7
12
Not enough data
9.1
11
Compliance
Not enough data
9.8
16
Not enough data
9.8
15
Not enough data
9.8
14
Not enough data
9.4
15
Customer Support
Not enough data
9.6
12
Not enough data
8.3
10
Not enough data
9.4
12
Data Security
Not enough data
9.7
11
Not enough data
9.5
11
Not enough data
9.8
15
Not enough data
9.4
11
Administration
Not enough data
9.4
9
Not enough data
9.6
12
Not enough data
9.9
13
Generative AI
Not enough data
9.3
5
User Analysis
8.0
156
Not enough data
8.1
172
Not enough data
User Support
8.2
163
Not enough data
8.0
142
Not enough data
8.0
144
Not enough data
Walkthrough Type
8.5
166
Not enough data
8.9
190
Not enough data
Platform Basics - Digital Adoption Platform
8.3
39
Not enough data
8.7
40
Not enough data
Analytics - Digital Adoption Platform
8.4
39
Not enough data
Functions - Digital Adoption Platform
8.2
38
Not enough data
8.5
43
Not enough data
Agentic AI - Digital Adoption Platform
7.2
28
Not enough data
Product Analytics
8.1
51
Not enough data
8.1
51
Not enough data
7.8
47
Not enough data
7.6
46
Not enough data
7.5
46
Not enough data
7.2
41
Not enough data
7.0
36
Not enough data
7.4
43
Not enough data
Agentic AI - Product Analytics
8.0
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
Guide Options
Not enough data
9.2
17
Not enough data
8.7
14
Not enough data
9.0
17
Not enough data
7.9
14
Not enough data
9.0
14
Guide Tools
Not enough data
9.3
14
Not enough data
9.3
15
Not enough data
9.0
15
Not enough data
8.9
16
Access Options
Not enough data
8.0
10
Not enough data
8.2
12
Not enough data
9.5
18
Generative AI
7.6
51
Not enough data
Self-Service Experience
8.9
146
9.8
10
8.8
141
9.3
9
8.1
93
8.8
7
7.0
68
Not enough data
8.2
84
Not enough data
Self-Service Platform
8.6
91
Not enough data
8.1
88
Not enough data
7.6
77
Not enough data
8.0
89
Not enough data
Agentic AI - Customer Self-Service
7.1
13
Not enough data
7.3
13
Not enough data
6.8
13
Not enough data
7.1
14
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
7.1
13
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Whatfix and livepro Knowledge Management are categorized as Customer Self-Service
Unique Categories
livepro Knowledge Management is categorized as Work Instructions, Contact Center Knowledge Base, and Genesys AppFoundry Marketplace
Reviews
Reviewers' Company Size
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
livepro Knowledge Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.1%
Information Technology and Services
14.0%
Financial Services
4.0%
Insurance
3.8%
Banking
3.1%
Other
59.0%
Government Administration
17.5%
Financial Services
17.5%
Insurance
16.3%
Consumer Services
7.5%
Telecommunications
5.0%
Other
36.3%
Discussions
What does Whatfix do?
3 Comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 Comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 Comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
livepro Knowledge Management has no discussions with answers
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