Compare Whatfix and livepro Knowledge Management 
At a Glance
Market Segments
Enterprise (45.0% of reviews)
Mid-Market (57.7% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 50 Seats Per Month
Whatfix
Star Rating
(518)4.6 out of 5
Market Segments
Enterprise (45.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Whatfixlivepro Knowledge Management
Star Rating
(166)4.8 out of 5
Market Segments
Mid-Market (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 50 Seats Per Month
Learn more about livepro Knowledge ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Whatfix excels in its implementation process, with users highlighting its quick setup and intuitive onboarding features. Many appreciate the ease of configuring content, which has significantly reduced the need for additional job aids and communication.
- Users say that livepro Knowledge Management stands out for its user-friendly interface and overall ease of use. Reviewers commend its well-designed UI and UX, making it simple for teams to keep their knowledge base updated and well-organized.
- According to verified reviews, Whatfix receives high marks for its quality of support, with users noting the responsiveness and helpfulness of the support team. This level of service contributes to a positive experience, especially during the initial stages of using the software.
- Reviewers mention that livepro Knowledge Management shines in its ability to govern knowledge effectively. Users appreciate the system's purpose-built design, which allows for seamless creation and management of knowledge, ensuring that the information remains relevant and accessible.
- G2 reviewers highlight that Whatfix's content creation tools, such as pop-ups and smart tips, are particularly effective. Users enjoy the ability to see these elements in context, which simplifies the content-building process and enhances user engagement.
- Users report that while livepro Knowledge Management has a strong focus on usability, it may not always meet the specific workflow needs of all organizations. Some users express a desire for more customization options to better align the tool with their unique processes.
Pricing
Entry-Level Pricing
Whatfix
No pricing availablelivepro Knowledge Management
livepro Knowledgebase
Free Trial
50 Seats Per Month
Access the features of a knowledge management solution without any licenses.
- Decision Trees make it easy for your customers and staff to get the right answers without needing human help.
- Work Instructions - simplify even the most complex processes to eliminate costly mistakes
- Hubs -Gather all your like information in one place to make it even easier to find - saves time and money
Free Trial
Whatfix
Free Trial is available
livepro Knowledge Management
Free Trial is available
Ratings
Meets Requirements
8.8
352
9.5
98
Ease of Use
8.6
419
9.6
100
Ease of Setup
8.3
367
9.2
84
Ease of Admin
8.5
285
9.1
66
Quality of Support
9.7
352
9.7
95
Has the product been a good partner in doing business?
9.5
284
9.9
64
Product Direction (% positive)
9.7
336
9.9
92
Features by Category
Administration
Not enough data
9.2
28
Not enough data
9.2
22
Not enough data
9.4
20
Knowledge Management
Not enough data
9.8
32
Not enough data
9.6
22
Not enough data
9.5
19
Compliance
Not enough data
9.8
22
Not enough data
9.9
23
Not enough data
9.8
18
Not enough data
9.5
18
Customer Support
Not enough data
9.4
18
Not enough data
8.6
14
Not enough data
9.6
18
Data Security
Not enough data
9.8
14
Not enough data
9.6
13
Not enough data
9.8
25
Not enough data
9.5
13
Administration
Not enough data
9.6
13
Not enough data
9.7
25
Not enough data
9.9
23
Generative AI
Not enough data
9.2
11
User Analysis
8.0
158
Not enough data
8.1
174
Not enough data
User Support
8.2
167
Not enough data
8.0
144
Not enough data
8.0
144
Not enough data
Walkthrough Type
8.5
167
Not enough data
8.9
192
Not enough data
Platform Basics - Digital Adoption Platform
8.3
41
Not enough data
8.8
49
Not enough data
Analytics - Digital Adoption Platform
8.3
43
Not enough data
Functions - Digital Adoption Platform
8.4
46
Not enough data
8.7
54
Not enough data
Agentic AI - Digital Adoption Platform
7.2
29
Not enough data
Product Analytics
8.1
51
Not enough data
8.1
52
Not enough data
7.9
49
Not enough data
7.7
47
Not enough data
7.5
46
Not enough data
7.2
42
Not enough data
7.0
36
Not enough data
7.4
43
Not enough data
Agentic AI - Product Analytics
8.1
6
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Guide Options
Not enough data
9.5
24
Not enough data
9.2
23
Not enough data
9.4
31
Not enough data
8.5
21
Not enough data
9.5
25
Guide Tools
Not enough data
9.4
16
Not enough data
9.6
27
Not enough data
9.3
23
Not enough data
9.3
27
Access Options
Not enough data
8.3
12
Not enough data
8.6
16
Not enough data
9.7
30
Knowledge Pages
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.6
51
Not enough data
Self-Service Experience
8.9
150
9.9
20
8.8
143
9.5
13
8.2
95
9.1
9
7.0
68
Not enough data
8.2
84
9.7
5
Self-Service Platform
8.6
92
10.0
5
8.1
89
9.4
6
7.6
77
7.8
6
8.0
90
8.3
6
Agentic AI - Customer Self-Service
7.1
13
Not enough data
7.3
13
Not enough data
6.8
13
Not enough data
7.1
14
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
7.1
13
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Whatfix and livepro Knowledge Management are categorized as Customer Self-Service
Unique Categories
Whatfix is categorized as Product Analytics and Digital Adoption Platform
livepro Knowledge Management is categorized as Knowledge Base, Work Instructions, Contact Center Knowledge Base, Enterprise Search Software, and Genesys AppFoundry Marketplace
Reviews
Reviewers' Company Size
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
livepro Knowledge Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
15.7%
Information Technology and Services
13.9%
Financial Services
3.9%
Insurance
3.7%
Banking
3.3%
Other
59.6%
Government Administration
16.9%
Insurance
14.4%
Financial Services
11.9%
Telecommunications
11.0%
Consumer Services
5.9%
Other
39.8%
Discussions
What does Whatfix do?
3 Comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 Comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 Comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
livepro Knowledge Management has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
