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Compare Whatfix, Freshdesk, and Zoho Desk

Pricing

 
Sprout
Free
for UNLIMITED agents
FREE
$0
/agent/month
 
Blossom
$19
/ agent / month billed annually
PROFESSIONAL
$12
/agent/month
 
Garden
$35
/ agent / month billed annually
ENTERPRISE
$25
/agent/month
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Whatfix
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.5
8.7
Ease of Use
Ease of Use
8.9
8.8
8.5
Ease of Setup
Ease of Setup
8.1
8.6
8.2
Ease of Admin
Ease of Admin
8.3
8.7
8.4
Quality of Support
Quality of Support
9.9
8.9
8.2
Ease of Doing Business With
Ease of Doing Business With
9.3
8.8
8.5
Product Direction (% positive)
Product Direction (% positive)
9.7
8.6
8.7
Meets Requirements
Whatfix
8.9
Freshdesk
8.5
Zoho Desk
8.7
Ease of Use
Whatfix
8.9
Freshdesk
8.8
Zoho Desk
8.5
Ease of Setup
Whatfix
8.1
Freshdesk
8.6
Zoho Desk
8.2
Ease of Admin
Whatfix
8.3
Freshdesk
8.7
Zoho Desk
8.4
Quality of Support
Whatfix
9.9
Freshdesk
8.9
Zoho Desk
8.2
Ease of Doing Business With
Whatfix
9.3
Freshdesk
8.8
Zoho Desk
8.5
Product Direction (% positive)
Whatfix
9.7
Freshdesk
8.6
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
Whatfix
9.0
Freshdesk
8.8
Zoho Desk
8.7
Searchable Articles
Whatfix
9.0
Freshdesk
8.6
Zoho Desk
8.6
Community Forums
Whatfix
Not enough data available
Freshdesk
8.4
Zoho Desk
8.3
Interactive FAQs & Forums
Whatfix
8.6
Freshdesk
8.5
Zoho Desk
8.4
Interaction
Web Portals
Whatfix
9.6
Freshdesk
7.2
Zoho Desk
8.5
Forum to Reponse
Whatfix
10.0
Freshdesk
8.5
Zoho Desk
8.5
Tickets and Tagging
Whatfix
10.0
Freshdesk
8.8
Zoho Desk
8.8
Live Chat
Whatfix
10.0
Freshdesk
8.8
Zoho Desk
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
41.3%
52.6%
71.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.8%
36.5%
23.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.9%
10.9%
5.6%
Whatfix
Small-Business
41.3%
Mid-Market
34.8%
Enterprise
23.9%
Freshdesk
Small-Business
52.6%
Mid-Market
36.5%
Enterprise
10.9%
Zoho Desk
Small-Business
71.4%
Mid-Market
23.1%
Enterprise
5.6%

Reviewers' Industry

 
Computer Software
28.1%
Information Technology and Services
20.4%
Information Technology and Services
24.0%
 
Information Technology and Services
17.5%
Computer Software
13.9%
Computer Software
10.4%
 
Consumer Goods
8.8%
Internet
5.9%
Telecommunications
4.0%
 
Internet
7.0%
Education Management
3.7%
Marketing and Advertising
3.9%
 
Telecommunications
3.5%
E-Learning
3.4%
Internet
3.9%
 
Other
35.1%
Other
52.7%
Other
53.8%
Whatfix
Computer Software
28.1%
Information Technology and Services
17.5%
Consumer Goods
8.8%
Internet
7.0%
Telecommunications
3.5%
Other
35.1%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
Zoho Desk
Information Technology and Services
24.0%
Computer Software
10.4%
Telecommunications
4.0%
Marketing and Advertising
3.9%
Internet
3.9%
Other
53.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Krystal P.
Administrator in Legal Services

Whatfix has fantastic customer support! They're very friendly, quick to respond, flexible with time zones, and helpful in answering questions and walking you through how to create content. I've been a Salesforce Admin for a little over 2 years now and I...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
Amy H.
User in Computer Software

There is a moderate level of technical knowledge required to implement Whatfix. Chiru and the rest of the team are always available (really - around the clock) to help me, and they do a good job explaining. They are releasing some new features soon that...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Whatfix
Most Helpful Favorable Review
Krystal P.
Administrator in Legal Services

Whatfix has fantastic customer support! They're very friendly, quick to respond, flexible with time zones, and helpful in answering questions and walking you through how to create content. I've been a Salesforce Admin for a little over 2 years now and I...

Most Helpful Critical Review
Amy H.
User in Computer Software

There is a moderate level of technical knowledge required to implement Whatfix. Chiru and the rest of the team are always available (really - around the clock) to help me, and they do a good job explaining. They are releasing some new features soon that...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Zoho Desk
Most Helpful Favorable Review
G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos provided
Whatfix
No videos provided
Freshdesk
Zoho Desk

Downloads

Whatfix
No downloads provided
Zoho Desk
No downloads provided
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