Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Whatfix, Freshdesk, and Zendesk Support

Pricing

 
Sprout
Free
for UNLIMITED agents
Essential
$5
/month
 
Blossom
$19
/ agent / month billed annually
Team
$19
/month
 
Garden
$35
/ agent / month billed annually
Professional
$49
/month
 
Estate
$49
/ agent / month billed annually
Enterprise
$99
/month
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Whatfix
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.5
8.7
Ease of Use
Ease of Use
8.9
8.8
8.6
Ease of Setup
Ease of Setup
8.1
8.6
8.2
Ease of Admin
Ease of Admin
8.3
8.7
8.3
Quality of Support
Quality of Support
9.9
8.9
8.3
Ease of Doing Business With
Ease of Doing Business With
9.3
8.8
8.4
Product Direction (% positive)
Product Direction (% positive)
9.7
8.6
7.6
Meets Requirements
Whatfix
8.9
Freshdesk
8.5
Zendesk Support
8.7
Ease of Use
Whatfix
8.9
Freshdesk
8.8
Zendesk Support
8.6
Ease of Setup
Whatfix
8.1
Freshdesk
8.6
Zendesk Support
8.2
Ease of Admin
Whatfix
8.3
Freshdesk
8.7
Zendesk Support
8.3
Quality of Support
Whatfix
9.9
Freshdesk
8.9
Zendesk Support
8.3
Ease of Doing Business With
Whatfix
9.3
Freshdesk
8.8
Zendesk Support
8.4
Product Direction (% positive)
Whatfix
9.7
Freshdesk
8.6
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Whatfix
9.0
Freshdesk
8.8
Zendesk Support
8.6
Searchable Articles
Whatfix
9.0
Freshdesk
8.6
Zendesk Support
8.6
Community Forums
Whatfix
Not enough data available
Freshdesk
8.4
Zendesk Support
8.2
Interactive FAQs & Forums
Whatfix
8.6
Freshdesk
8.5
Zendesk Support
8.2
Interaction
Web Portals
Whatfix
9.6
Freshdesk
7.2
Zendesk Support
8.6
Forum to Reponse
Whatfix
10.0
Freshdesk
8.5
Zendesk Support
8.5
Tickets and Tagging
Whatfix
10.0
Freshdesk
8.8
Zendesk Support
8.9
Live Chat
Whatfix
10.0
Freshdesk
8.8
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
41.3%
52.7%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.8%
36.4%
44.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.9%
10.9%
16.7%
Whatfix
Small-Business
41.3%
Mid-Market
34.8%
Enterprise
23.9%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.8%
Enterprise
16.7%

Reviewers' Industry

 
Computer Software
28.1%
Information Technology and Services
20.4%
Computer Software
17.8%
 
Information Technology and Services
17.5%
Computer Software
13.9%
Information Technology and Services
15.3%
 
Consumer Goods
8.8%
Internet
5.9%
Internet
10.0%
 
Internet
7.0%
Education Management
3.7%
Marketing and Advertising
4.8%
 
Telecommunications
3.5%
E-Learning
3.4%
Retail
3.5%
 
Other
35.1%
Other
52.7%
Other
48.7%
Whatfix
Computer Software
28.1%
Information Technology and Services
17.5%
Consumer Goods
8.8%
Internet
7.0%
Telecommunications
3.5%
Other
35.1%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.5%
Other
48.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Newspapers

The best part about Whatfix is the ease of creating objects and walkthroughs for users, quickly being able to edit those flows and turn them into other materials such as presentations. The support from the Whatfix team and especially Rohan was a key to our...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

There has been nothing to dislike in our experience with Whatfix. Going forward we would love to see the capability to integrate chat and screen-sharing to provide more ways of supporting the clients within the application.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Whatfix
Most Helpful Favorable Review
G2 User in Newspapers

The best part about Whatfix is the ease of creating objects and walkthroughs for users, quickly being able to edit those flows and turn them into other materials such as presentations. The support from the Whatfix team and especially Rohan was a key to our...

Most Helpful Critical Review
G2 User

There has been nothing to dislike in our experience with Whatfix. Going forward we would love to see the capability to integrate chat and screen-sharing to provide more ways of supporting the clients within the application.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5

Videos

 No videos provided
No videos provided
Whatfix
No videos provided
Freshdesk
Zendesk Support
No videos provided

Downloads

Whatfix
No downloads provided
Zendesk Support
No downloads provided
Ask Whatfix a QuestionContact WhatfixAsk Freshdesk a QuestionContact FreshdeskRequest More InformationRequest More Information