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Compare Whatfix, Freshdesk, and TeamSupport

Pricing

 
Sprout
Free
for UNLIMITED agents
Support Desk
$50
/ agent / month billed annually
 
Blossom
$19
/ agent / month billed annually
Enterprise
$65
/ agent / month billed annually
 
Garden
$35
/ agent / month billed annually
Private Cloud
Custom
Contact Us for Pricing
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Whatfix
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.5
8.6
Ease of Use
Ease of Use
8.9
8.8
8.6
Ease of Setup
Ease of Setup
8.1
8.6
8.3
Ease of Admin
Ease of Admin
8.3
8.7
8.7
Quality of Support
Quality of Support
9.9
8.9
8.8
Ease of Doing Business With
Ease of Doing Business With
9.3
8.8
9.2
Product Direction (% positive)
Product Direction (% positive)
9.7
8.6
9.0
Meets Requirements
Whatfix
8.9
Freshdesk
8.5
TeamSupport
8.6
Ease of Use
Whatfix
8.9
Freshdesk
8.8
TeamSupport
8.6
Ease of Setup
Whatfix
8.1
Freshdesk
8.6
TeamSupport
8.3
Ease of Admin
Whatfix
8.3
Freshdesk
8.7
TeamSupport
8.7
Quality of Support
Whatfix
9.9
Freshdesk
8.9
TeamSupport
8.8
Ease of Doing Business With
Whatfix
9.3
Freshdesk
8.8
TeamSupport
9.2
Product Direction (% positive)
Whatfix
9.7
Freshdesk
8.6
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Whatfix
9.0
Freshdesk
8.8
TeamSupport
8.3
Searchable Articles
Whatfix
9.0
Freshdesk
8.6
TeamSupport
8.3
Community Forums
Whatfix
Not enough data available
Freshdesk
8.4
TeamSupport
8.0
Interactive FAQs & Forums
Whatfix
8.6
Freshdesk
8.5
TeamSupport
8.3
Interaction
Web Portals
Whatfix
9.6
Freshdesk
7.2
TeamSupport
8.7
Forum to Reponse
Whatfix
10.0
Freshdesk
8.5
TeamSupport
8.4
Tickets and Tagging
Whatfix
10.0
Freshdesk
8.8
TeamSupport
8.8
Live Chat
Whatfix
10.0
Freshdesk
8.8
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
41.3%
52.7%
40.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.8%
36.4%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.9%
10.9%
11.8%
Whatfix
Small-Business
41.3%
Mid-Market
34.8%
Enterprise
23.9%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%

Reviewers' Industry

 
Computer Software
28.1%
Information Technology and Services
20.4%
Computer Software
26.7%
 
Information Technology and Services
17.5%
Computer Software
13.9%
Information Technology and Services
21.0%
 
Consumer Goods
8.8%
Internet
5.9%
Internet
5.7%
 
Internet
7.0%
Education Management
3.7%
Financial Services
4.4%
 
Telecommunications
3.5%
E-Learning
3.4%
Hospitality
3.7%
 
Other
35.1%
Other
52.7%
Other
38.5%
Whatfix
Computer Software
28.1%
Information Technology and Services
17.5%
Consumer Goods
8.8%
Internet
7.0%
Telecommunications
3.5%
Other
35.1%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Newspapers

The best part about Whatfix is the ease of creating objects and walkthroughs for users, quickly being able to edit those flows and turn them into other materials such as presentations. The support from the Whatfix team and especially Rohan was a key to our...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

There has been nothing to dislike in our experience with Whatfix. Going forward we would love to see the capability to integrate chat and screen-sharing to provide more ways of supporting the clients within the application.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

 
Whatfix
Most Helpful Favorable Review
G2 User in Newspapers

The best part about Whatfix is the ease of creating objects and walkthroughs for users, quickly being able to edit those flows and turn them into other materials such as presentations. The support from the Whatfix team and especially Rohan was a key to our...

Most Helpful Critical Review
G2 User

There has been nothing to dislike in our experience with Whatfix. Going forward we would love to see the capability to integrate chat and screen-sharing to provide more ways of supporting the clients within the application.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

Screenshots

 
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Videos

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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Freshdesk
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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