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Compare Whatfix, Freshdesk, and Kayako

Pricing

 
Sprout
Free
for UNLIMITED agents
Inbox
$15
/agent/month
 
Blossom
$19
/ agent / month billed annually
Growth
$30
/agent/month
 
Garden
$35
/ agent / month billed annually
Scale
$60
/agent/month
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Whatfix
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.5
8.1
Ease of Use
Ease of Use
8.9
8.8
8.4
Ease of Setup
Ease of Setup
8.1
8.6
8.0
Ease of Admin
Ease of Admin
8.3
8.7
8.1
Quality of Support
Quality of Support
9.9
8.9
8.2
Ease of Doing Business With
Ease of Doing Business With
9.3
8.8
8.4
Product Direction (% positive)
Product Direction (% positive)
9.7
8.6
7.1
Meets Requirements
Whatfix
8.9
Freshdesk
8.5
Kayako
8.1
Ease of Use
Whatfix
8.9
Freshdesk
8.8
Kayako
8.4
Ease of Setup
Whatfix
8.1
Freshdesk
8.6
Kayako
8.0
Ease of Admin
Whatfix
8.3
Freshdesk
8.7
Kayako
8.1
Quality of Support
Whatfix
9.9
Freshdesk
8.9
Kayako
8.2
Ease of Doing Business With
Whatfix
9.3
Freshdesk
8.8
Kayako
8.4
Product Direction (% positive)
Whatfix
9.7
Freshdesk
8.6
Kayako
7.1

Features

Knowledge Share
Knowledge Base
Whatfix
9.0
Freshdesk
8.8
Kayako
9.0
Searchable Articles
Whatfix
9.0
Freshdesk
8.6
Kayako
9.2
Community Forums
Whatfix
Not enough data available
Freshdesk
8.4
Kayako
8.7
Interactive FAQs & Forums
Whatfix
8.6
Freshdesk
8.5
Kayako
8.6
Interaction
Web Portals
Whatfix
9.6
Freshdesk
7.2
Kayako
9.1
Forum to Reponse
Whatfix
10.0
Freshdesk
8.5
Kayako
8.2
Tickets and Tagging
Whatfix
10.0
Freshdesk
8.8
Kayako
9.3
Live Chat
Whatfix
10.0
Freshdesk
8.8
Kayako
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
41.3%
52.7%
56.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.8%
36.4%
36.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.9%
10.9%
7.7%
Whatfix
Small-Business
41.3%
Mid-Market
34.8%
Enterprise
23.9%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
Kayako
Small-Business
56.2%
Mid-Market
36.1%
Enterprise
7.7%

Reviewers' Industry

 
Computer Software
28.1%
Information Technology and Services
20.4%
Information Technology and Services
23.8%
 
Information Technology and Services
17.5%
Computer Software
13.9%
Computer Software
17.6%
 
Consumer Goods
8.8%
Internet
5.9%
Telecommunications
7.1%
 
Internet
7.0%
Education Management
3.7%
Internet
5.2%
 
Telecommunications
3.5%
E-Learning
3.4%
Marketing and Advertising
3.8%
 
Other
35.1%
Other
52.7%
Other
42.4%
Whatfix
Computer Software
28.1%
Information Technology and Services
17.5%
Consumer Goods
8.8%
Internet
7.0%
Telecommunications
3.5%
Other
35.1%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
Kayako
Information Technology and Services
23.8%
Computer Software
17.6%
Telecommunications
7.1%
Internet
5.2%
Marketing and Advertising
3.8%
Other
42.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Newspapers

The best part about Whatfix is the ease of creating objects and walkthroughs for users, quickly being able to edit those flows and turn them into other materials such as presentations. The support from the Whatfix team and especially Rohan was a key to our...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

There has been nothing to dislike in our experience with Whatfix. Going forward we would love to see the capability to integrate chat and screen-sharing to provide more ways of supporting the clients within the application.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
Whatfix
Most Helpful Favorable Review
G2 User in Newspapers

The best part about Whatfix is the ease of creating objects and walkthroughs for users, quickly being able to edit those flows and turn them into other materials such as presentations. The support from the Whatfix team and especially Rohan was a key to our...

Most Helpful Critical Review
G2 User

There has been nothing to dislike in our experience with Whatfix. Going forward we would love to see the capability to integrate chat and screen-sharing to provide more ways of supporting the clients within the application.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Whatfix
No videos provided
Freshdesk
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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