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Compare Whatfix, Freshdesk, and HappyFox

Pricing

 
Sprout
Free
for UNLIMITED agents
Mighty
$29
per staff / month
 
Blossom
$19
/ agent / month billed annually
Enterprise
$69
per staff / month
 
Garden
$35
/ agent / month billed annually
Fantastic
$49
per staff / month
 
Estate
$49
/ agent / month billed annually
Enterprise Plus
$89
per staff / month
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial Unavailable
Whatfix
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.5
8.9
Ease of Use
Ease of Use
8.9
8.8
9.3
Ease of Setup
Ease of Setup
8.1
8.6
8.9
Ease of Admin
Ease of Admin
8.3
8.7
9.1
Quality of Support
Quality of Support
9.9
8.9
9.2
Ease of Doing Business With
Ease of Doing Business With
9.3
8.8
9.3
Product Direction (% positive)
Product Direction (% positive)
9.7
8.6
9.2
Meets Requirements
Whatfix
8.9
Freshdesk
8.5
HappyFox
8.9
Ease of Use
Whatfix
8.9
Freshdesk
8.8
HappyFox
9.3
Ease of Setup
Whatfix
8.1
Freshdesk
8.6
HappyFox
8.9
Ease of Admin
Whatfix
8.3
Freshdesk
8.7
HappyFox
9.1
Quality of Support
Whatfix
9.9
Freshdesk
8.9
HappyFox
9.2
Ease of Doing Business With
Whatfix
9.3
Freshdesk
8.8
HappyFox
9.3
Product Direction (% positive)
Whatfix
9.7
Freshdesk
8.6
HappyFox
9.2

Features

Knowledge Share
Knowledge Base
Whatfix
9.0
Freshdesk
8.8
HappyFox
8.5
Searchable Articles
Whatfix
9.0
Freshdesk
8.6
HappyFox
8.8
Community Forums
Whatfix
Not enough data available
Freshdesk
8.4
HappyFox
Not enough data available
Interactive FAQs & Forums
Whatfix
8.6
Freshdesk
8.5
HappyFox
Not enough data available
Interaction
Web Portals
Whatfix
9.6
Freshdesk
7.2
HappyFox
7.4
Forum to Reponse
Whatfix
10.0
Freshdesk
8.5
HappyFox
8.1
Tickets and Tagging
Whatfix
10.0
Freshdesk
8.8
HappyFox
9.3
Live Chat
Whatfix
10.0
Freshdesk
8.8
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
41.3%
52.5%
45.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.8%
36.6%
38.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.9%
10.9%
15.3%
Whatfix
Small-Business
41.3%
Mid-Market
34.8%
Enterprise
23.9%
Freshdesk
Small-Business
52.5%
Mid-Market
36.6%
Enterprise
10.9%
HappyFox
Small-Business
45.9%
Mid-Market
38.8%
Enterprise
15.3%

Reviewers' Industry

 
Computer Software
28.1%
Information Technology and Services
20.4%
Information Technology and Services
14.0%
 
Information Technology and Services
17.5%
Computer Software
14.0%
Computer Software
12.1%
 
Consumer Goods
8.8%
Internet
5.9%
Higher Education
6.4%
 
Internet
7.0%
Education Management
3.7%
Real Estate
3.8%
 
Telecommunications
3.5%
E-Learning
3.4%
Education Management
3.8%
 
Other
35.1%
Other
52.7%
Other
59.9%
Whatfix
Computer Software
28.1%
Information Technology and Services
17.5%
Consumer Goods
8.8%
Internet
7.0%
Telecommunications
3.5%
Other
35.1%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
HappyFox
Information Technology and Services
14.0%
Computer Software
12.1%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Shai O.
Administrator in Internet

Easy to use and operate. building a flow is fast and easy. The system capabilities are flexible and vast. Whatfik team is very responsive and helpful - resolving every challenge quickly and efficiently.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

It could be more user friendly. Once you get the hang of it though no problems.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
Whatfix
Most Helpful Favorable Review
Shai O.
Administrator in Internet

Easy to use and operate. building a flow is fast and easy. The system capabilities are flexible and vast. Whatfik team is very responsive and helpful - resolving every challenge quickly and efficiently.

Most Helpful Critical Review
G2 User in Computer Software

It could be more user friendly. Once you get the hang of it though no problems.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

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Videos

 No videos provided
No videos provided
Whatfix
No videos provided
Freshdesk
HappyFox
No videos provided

Downloads

Whatfix
No downloads provided
HappyFox
No downloads provided
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