Compare Webex Calling and Zoom Phone 
Featured Products
At a Glance
Market Segments
Mid-Market (41.3% of reviews)
Small-Business (51.7% of reviews)
Entry-Level Pricing
$0 user/mo
$15.00 1 License Per Month
Webex Calling
Star Rating
(618)4.5 out of 5
Market Segments
Mid-Market (41.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0 user/mo
Browse all 4 pricing plansZoom Phone
Star Rating
(2,649)4.6 out of 5
Market Segments
Small-Business (51.7% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 License Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoom Phone excels in user interface design, with many users praising its easy navigation on both desktop and mobile platforms. This streamlined experience is complemented by features like centralized billing management, making it a favorite among small businesses.
- Users say that Webex Calling stands out for its reliability in call quality, with feedback highlighting fewer issues like call drops or latency compared to competitors. This is particularly beneficial for teams that rely on seamless communication, especially in a hybrid work environment.
- Reviewers mention that Zoom Phone offers impressive features such as cloud recordings and AI transcription, which enhance collaboration during meetings. These tools are particularly appreciated by users who frequently engage in longer discussions with multiple team members.
- According to verified reviews, Webex Calling is noted for its ease of implementation, with users finding it simple to set up and connect from various devices. This flexibility is a significant advantage for organizations with remote or distributed teams.
- G2 reviewers highlight that while both platforms provide solid support, Zoom Phone's round-the-clock assistance is a key differentiator, ensuring users have access to help whenever needed, which is crucial for maintaining business continuity.
- Users report that Webex Calling integrates well within the Cisco ecosystem, making it a strong choice for mid-sized firms looking for a comprehensive communication solution. This integration allows for a more cohesive experience across various communication tools.
Pricing
Entry-Level Pricing
Webex Calling
Basic Plan
$0
user/mo
Our free plan has limited access to certain features, but it's a great way for you to try before you buy.
- Up to 50 min meeting length
- Up to 100 participants
- Screen sharing
Zoom Phone
US & Canada Unlimited
$15.00
1 License Per Month
Unlimited Regional Calling
- Domestic US & CA Calling: Unlimited
- International Calling: Metered
- One Management Portal
Free Trial
Webex Calling
No trial information availableZoom Phone
No trial information availableRatings
Meets Requirements
9.2
491
9.3
2,137
Ease of Use
9.1
493
9.3
2,161
Ease of Setup
8.8
204
9.1
1,162
Ease of Admin
8.7
93
8.9
993
Quality of Support
8.9
462
8.7
1,782
Has the product been a good partner in doing business?
8.8
93
9.0
970
Product Direction (% positive)
9.2
481
8.6
2,023
Features by Category
Platform
8.9
25
Not enough data
8.9
26
Not enough data
8.9
24
Not enough data
8.8
25
Not enough data
8.8
25
Not enough data
8.8
26
Not enough data
9.0
25
Not enough data
Generative AI
8.7
23
Not enough data
Workforce Management
8.9
25
Not enough data
8.3
24
Not enough data
Call Center Infrastructure (CCI)
9.4
8
Not enough data
9.4
8
Not enough data
9.3
9
Not enough data
8.8
7
Not enough data
Administrative
8.8
26
Not enough data
9.1
25
Not enough data
Basic Communication - Cloud PBX
9.3
25
9.0
45
9.3
25
8.9
43
9.4
26
8.7
42
8.8
25
8.6
46
9.3
26
8.9
46
9.4
26
8.8
44
Advanced Features - Cloud PBX
8.8
23
8.5
46
8.0
24
8.5
44
8.8
26
8.8
43
8.3
25
8.1
42
Platform Basics - VoIP Providers
8.6
45
8.2
56
8.6
47
8.3
69
8.7
45
8.2
56
8.6
52
8.3
66
8.6
44
7.9
53
8.6
44
7.9
53
Basic Communication
9.3
360
|
Verified
9.1
1246
9.1
333
|
Verified
9.4
1321
9.0
332
|
Verified
8.9
1116
8.9
327
9.3
1313
9.1
348
|
Verified
9.4
1283
9.0
335
|
Verified
9.1
949
Agentic AI - VoIP Providers
8.2
39
7.9
43
8.6
40
8.1
44
8.5
40
8.2
47
8.4
40
8.3
45
Access
8.9
309
8.6
918
8.8
305
8.8
966
9.0
306
|
Verified
9.0
1109
Advanced Features
8.6
317
8.4
845
8.8
313
8.7
825
9.0
313
8.8
218
Agentic AI - UCaaS Platforms
7.7
8
Not enough data
8.5
9
Not enough data
7.9
8
Not enough data
8.3
8
Not enough data
Extensions
9.2
131
|
Verified
Not enough data
9.3
133
|
Verified
Not enough data
9.3
101
Not enough data
Features
9.2
131
Not enough data
9.1
102
Not enough data
9.1
140
|
Verified
Not enough data
9.4
143
|
Verified
Not enough data
9.4
140
|
Verified
Not enough data
9.0
132
Not enough data
Categories
Categories
Shared Categories
Webex Calling and Zoom Phone are categorized as Cloud PBX Platforms and VoIP Providers
Unique Categories
Webex Calling is categorized as UCaaS Platforms and Call Center Infrastructure (CCI)
Zoom Phone has no unique categories
Reviews
Reviewers' Company Size
Webex Calling
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Phone
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.6%
Consumer Services
6.1%
Computer Software
5.9%
Telecommunications
5.4%
Marketing and Advertising
3.7%
Other
52.3%
Information Technology and Services
10.8%
Computer Software
9.0%
Non-Profit Organization Management
5.1%
Financial Services
4.8%
Marketing and Advertising
4.4%
Other
65.8%
Discussions
What is Webex Calling used for?
2 Comments
SD
Webex Calling is a cloud-based business phone system provided by Cisco's Webex platform. It allows users to make calls over the internet, enabling voice...Read more
Is Webex calling free?
2 Comments
TS
WebEx calling has different options the Basic is free you can call anyone with a WebEx account.
Call is $ 17.00 per license Call anyone with a WebEx...Read more
Which platform is Cisco Webex calling based upon?
2 Comments
DK
Cisco unified communication manager Read more
Zoom Phone has no discussions with answers
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