Compare Webex Calling and Zoom Workplace 
At a Glance
Market Segments
Mid-Market (41.2% of reviews)
Small-Business (51.0% of reviews)
Entry-Level Pricing
$0 user/mo
Free
Webex Calling
Star Rating
(618)4.5 out of 5
Market Segments
Mid-Market (41.2% of reviews)
Pros & Cons
Entry-Level Pricing
$0 user/mo
Browse all 4 pricing plansZoom Workplace
Star Rating
(55,989)4.5 out of 5
Market Segments
Small-Business (51.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoom Workplace excels in user-friendliness, with many users highlighting its intuitive interface and features like AI note-taking during meetings. This allows users to focus on discussions rather than taking notes, enhancing productivity.
- Users say that Webex Calling offers impressive stability and performance, particularly for direct calls. Reviewers appreciate its ability to store and transcribe voicemails, making it a reliable choice for businesses that prioritize clear communication.
- According to verified reviews, Zoom Workplace stands out for its seamless integration with calendar applications, allowing users to create events and add Zoom links effortlessly. This convenience is a significant time-saver for busy professionals.
- Reviewers mention that Webex Calling is particularly effective in minimizing call drops and latency, especially within the same network. This reliability is crucial for teams that rely heavily on voice communication for their daily operations.
- G2 reviewers highlight that Zoom Workplace has a higher overall satisfaction score, reflecting its strong market presence and positive user experiences. Many users express that it has become an essential tool for their virtual work setups.
- Users report that while both platforms have similar star ratings, Webex Calling's recent feedback emphasizes its robust features for voice conferencing and video conferencing, making it a solid choice for organizations that prioritize these functionalities.
Pricing
Entry-Level Pricing
Webex Calling
Basic Plan
$0
user/mo
Our free plan has limited access to certain features, but it's a great way for you to try before you buy.
- Up to 50 min meeting length
- Up to 100 participants
- Screen sharing
Zoom Workplace
Basic
Free
- Meetings: up to 40 minutes per meeting
- Number of meetings: Unlimited
- 100 Attendees per meeting
Free Trial
Webex Calling
No trial information availableZoom Workplace
Free Trial is available
Ratings
Meets Requirements
9.2
490
9.2
42,528
Ease of Use
9.1
492
9.1
42,676
Ease of Setup
8.8
203
9.1
13,799
Ease of Admin
8.7
92
9.0
12,350
Quality of Support
8.9
461
8.7
31,425
Has the product been a good partner in doing business?
8.8
92
9.1
11,532
Product Direction (% positive)
9.2
480
8.4
40,008
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Sharing
Not enough data
9.0
6581
|
Verified
Not enough data
9.1
6781
|
Verified
Not enough data
8.8
6024
|
Verified
Collaboration
Not enough data
8.6
5130
|
Verified
Not enough data
9.1
6772
|
Verified
Not enough data
9.0
6519
|
Verified
Not enough data
8.7
4988
|
Verified
Not enough data
9.3
7124
|
Verified
Functionality
Not enough data
8.5
5079
|
Verified
Not enough data
9.0
6335
|
Verified
Not enough data
8.7
4829
|
Verified
Agentic AI - Virtual Classroom
Not enough data
8.0
108
Business Instant Messaging
Not enough data
8.6
507
Not enough data
8.7
523
Not enough data
8.5
504
Business Instant Messaging
Not enough data
9.0
517
Not enough data
9.2
530
Business Instant Messaging
Not enough data
8.9
504
Not enough data
8.9
511
Not enough data
8.5
504
Generative AI - Business Instant Messaging
Not enough data
8.5
177
AI - Business Instant Messaging
Not enough data
8.4
173
Not enough data
8.4
174
Not enough data
8.3
171
Not enough data
8.3
171
Agentic AI - Business Instant Messaging
Not enough data
7.7
83
Not enough data
7.6
78
Grammar
Not enough data
8.9
74
Not enough data
8.6
74
Not enough data
9.0
75
Formatting
Not enough data
8.7
72
Not enough data
8.4
70
Not enough data
8.5
72
Content
Not enough data
8.7
71
Not enough data
8.5
71
Not enough data
8.6
70
Product Type
Not enough data
8.9
70
Not enough data
8.8
69
Generative AI
Not enough data
8.8
67
Not enough data
9.0
71
Design Tools
Not enough data
8.6
295
Not enough data
8.5
289
Not enough data
8.2
280
Not enough data
8.3
282
Not enough data
8.6
286
Communication Tools
Not enough data
8.7
288
Not enough data
8.9
293
Integrations
Not enough data
8.2
276
Not enough data
8.7
286
Software Offering
Not enough data
8.5
283
Not enough data
9.3
292
Not enough data
8.9
286
Agentic AI - Collaborative Whiteboard
Not enough data
7.9
78
Not enough data
7.9
79
Not enough data
7.8
77
Presenter Tools
Not enough data
9.0
16929
Not enough data
8.6
12637
|
Verified
Not enough data
8.7
13569
|
Verified
Not enough data
8.9
17375
|
Verified
Conferencing Options
Not enough data
9.1
19392
|
Verified
Not enough data
9.2
19546
|
Verified
Not enough data
9.3
21538
|
Verified
Application Tools
Not enough data
8.9
16007
|
Verified
Not enough data
9.1
19232
|
Verified
Not enough data
8.8
16119
|
Verified
Agentic AI - Screen Sharing
Not enough data
7.5
239
Platform Basics
Not enough data
9.1
413
Not enough data
9.1
413
Not enough data
7.8
381
Platform Content
Not enough data
8.1
378
Not enough data
7.8
375
Not enough data
9.0
401
Platform Additional Functionality
Not enough data
8.5
400
Not enough data
8.1
378
Agentic AI - Screen and Video Capture
Not enough data
7.5
136
Inbox Tools
Not enough data
8.1
102
Not enough data
8.2
104
Not enough data
8.7
105
Not enough data
8.7
105
Coordination Tools
Not enough data
8.8
113
Not enough data
8.8
106
Not enough data
8.5
105
Software Options
Not enough data
9.1
104
Not enough data
9.0
104
Email Client - Agentic AI
Not enough data
7.6
52
Not enough data
7.9
53
Platform Basics
Not enough data
8.8
64
Not enough data
8.2
60
Not enough data
8.7
39
Not enough data
8.7
41
Not enough data
8.3
40
Not enough data
8.1
41
Not enough data
8.3
42
Platform Data
Not enough data
8.1
61
Not enough data
8.4
59
Not enough data
8.3
60
Not enough data
8.5
62
Platform Interoperability
Not enough data
8.7
65
Not enough data
8.3
61
Platform Additional Functionality
Not enough data
8.6
60
Additional Functionality - Visitor Management
Not enough data
8.1
35
Not enough data
8.0
35
Not enough data
8.6
37
Not enough data
7.8
37
Agentic AI - Visitor Management
Not enough data
7.8
27
Platform Basics
Not enough data
8.6
25
Not enough data
8.8
26
Not enough data
8.6
28
Platform Content
Not enough data
8.5
25
Not enough data
7.9
25
Platform Interoperability
Not enough data
8.5
27
Platform Additional Functionality
Not enough data
8.3
28
Not enough data
8.0
27
Not enough data
8.4
24
Agentic AI - Digital Signage
Not enough data
6.5
8
Collaboration Tools
Not enough data
9.2
30732
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
14774
|
Verified
Not enough data
9.1
14805
|
Verified
Meeting Coordination
Not enough data
8.9
28119
|
Verified
Not enough data
9.0
27192
|
Verified
Not enough data
8.9
27454
|
Verified
Not enough data
9.0
15205
|
Verified
Software Type
Not enough data
8.9
26503
|
Verified
Not enough data
8.8
13929
|
Verified
Not enough data
9.2
15853
|
Verified
Agentic AI - Video Conferencing
Not enough data
7.7
428
Not enough data
7.7
431
Not enough data
7.8
416
Calendar View
Not enough data
8.3
394
Not enough data
8.5
402
Shared Calendar
Not enough data
8.5
387
Not enough data
8.3
390
Accessibility
Not enough data
8.2
384
Not enough data
8.0
382
Integration
Not enough data
8.3
379
Not enough data
8.2
383
Not enough data
8.5
383
Notifications
Not enough data
8.3
384
Not enough data
7.9
380
Generative AI
Not enough data
7.4
301
Not enough data
7.5
308
Not enough data
7.6
311
Agentic AI - Calendar
Not enough data
7.7
120
Design
Not enough data
9.2
43
Not enough data
9.3
43
Not enough data
9.3
43
Collaboration
Not enough data
9.4
46
Not enough data
9.3
45
File Types
Not enough data
9.0
42
Not enough data
9.1
42
Not enough data
8.9
42
Edit & Revise
Not enough data
9.1
44
Not enough data
9.0
42
Not enough data
9.2
42
Integrate & Embed
Not enough data
9.3
47
Not enough data
9.1
43
Not enough data
9.3
45
Operating System
Not enough data
9.4
45
Not enough data
9.1
45
Not enough data
8.9
41
Generative AI
Not enough data
9.1
41
Not enough data
9.2
42
Not enough data
9.2
41
Not enough data
9.4
40
Not enough data
9.0
41
Agentic AI - Document Creation
Not enough data
9.3
23
Platform
8.9
24
Not enough data
8.9
26
Not enough data
8.9
24
Not enough data
8.8
25
Not enough data
8.8
24
Not enough data
8.7
25
Not enough data
9.0
25
Not enough data
Generative AI
8.7
23
Not enough data
Workforce Management
8.8
24
Not enough data
8.2
23
Not enough data
Call Center Infrastructure (CCI)
9.4
8
Not enough data
9.4
8
Not enough data
9.3
9
Not enough data
8.8
7
Not enough data
Administrative
8.9
25
Not enough data
9.1
25
Not enough data
Integrations
Not enough data
7.7
644
Not enough data
8.6
671
Not enough data
8.9
672
Not enough data
7.7
636
Not enough data
7.6
631
Branding & Customizatio
Not enough data
8.1
643
Not enough data
8.5
657
Not enough data
8.1
631
Automatic Rules & Configurations
Not enough data
8.4
640
Not enough data
8.5
653
Not enough data
8.4
654
Agentic AI - Business Scheduling
Not enough data
7.4
164
Not enough data
7.5
166
Seating Options
Not enough data
8.4
19
Not enough data
8.1
19
Not enough data
8.6
19
Not enough data
8.9
19
Tech Stack
Not enough data
8.5
21
Not enough data
8.8
20
Not enough data
9.2
22
Not enough data
8.5
19
Generative AI
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.2
19
Not enough data
7.5
19
Meeting Prep - AI Meeting Assistants
Not enough data
8.4
119
Not enough data
8.8
127
Not enough data
8.5
125
Meeting Automation - AI Meeting Assistants
Not enough data
9.0
148
Not enough data
8.7
123
Not enough data
8.7
126
Meeting Insights - AI Meeting Assistants
Not enough data
8.2
122
Not enough data
8.4
121
Not enough data
9.1
137
Accessibility - AI Meeting Assistants
Not enough data
8.3
120
Not enough data
8.6
126
Not enough data
8.3
115
Agentic AI - AI Meeting Assistants
Not enough data
7.8
76
Not enough data
7.9
77
Not enough data
8.0
76
Not enough data
8.0
78
Meeting Capture & Retention - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
9.4
26
Not enough data
9.3
25
Not enough data
9.4
26
Not enough data
8.8
26
Not enough data
9.3
28
Not enough data
9.4
26
Not enough data
Advanced Features - Cloud PBX
8.8
23
Not enough data
8.0
24
Not enough data
8.8
27
Not enough data
8.3
25
Not enough data
Platform Basics - VoIP Providers
8.6
45
Not enough data
8.6
47
Not enough data
8.7
45
Not enough data
8.5
50
Not enough data
8.6
44
Not enough data
8.6
44
Not enough data
Basic Communication
9.3
358
|
Verified
Not enough data
9.1
334
|
Verified
Not enough data
9.0
330
|
Verified
Not enough data
8.9
326
Not enough data
9.1
348
|
Verified
Not enough data
9.0
335
|
Verified
Not enough data
Agentic AI - VoIP Providers
8.2
39
Not enough data
8.6
40
Not enough data
8.5
40
Not enough data
8.4
40
Not enough data
Access
8.9
309
Not enough data
8.8
305
Not enough data
9.0
305
|
Verified
Not enough data
Advanced Features
8.6
317
Not enough data
8.8
313
Not enough data
9.0
313
Not enough data
Agentic AI - Productivity Bots
Not enough data
8.2
11
Not enough data
8.2
11
Not enough data
8.5
11
Not enough data
8.2
11
Agentic AI - UCaaS Platforms
7.7
8
7.8
9
8.5
9
8.0
9
7.9
8
8.3
9
8.3
8
8.8
10
Extensions
9.2
131
|
Verified
8.9
1484
|
Verified
9.3
133
|
Verified
8.8
1461
|
Verified
9.3
101
8.7
1369
Features
9.2
131
8.8
1379
|
Verified
9.0
101
8.7
1333
9.1
139
|
Verified
8.9
1772
|
Verified
9.4
141
|
Verified
9.2
2017
|
Verified
9.4
139
|
Verified
9.3
2097
|
Verified
9.0
132
8.8
1599
|
Verified
Categories
Categories
Shared Categories
Webex Calling and Zoom Workplace are categorized as UCaaS Platforms
Unique Categories
Webex Calling is categorized as Cloud PBX Platforms, VoIP Providers, and Call Center Infrastructure (CCI)
Zoom Workplace is categorized as AI Meeting Assistants, Business Instant Messaging, Business Scheduling, Desk Booking, Email Client, Screen Sharing, Collaborative Whiteboard, AI Writing Assistant, Visitor Management, Digital Signage, Document Creation, Screen and Video Capture, Calendar, Video Conferencing, Virtual Classroom, and Productivity Bots
Reviews
Reviewers' Company Size
Webex Calling
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Workplace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.5%
Consumer Services
6.1%
Computer Software
5.9%
Telecommunications
5.4%
Marketing and Advertising
3.7%
Other
52.4%
Information Technology and Services
8.9%
Computer Software
8.3%
Marketing and Advertising
5.7%
Education Management
5.5%
Higher Education
4.7%
Other
66.9%
Discussions
What are the benefits of Cisco Cloud Calling?
2 Comments
G2
I really liked how clear the sound is and there is no sound lag from the person we are calling.Read more
Which platform is Cisco Webex calling based upon?
2 Comments
DK
Cisco unified communication manager Read more
Is Webex calling free?
2 Comments
SD
There is a free version of Cisco Webex that provides basic meeting capabilities, but for more advanced features, larger meetings, and business-oriented...Read more
How do you rate zoom for companies, what advantages does it offer?
48 Comments
MC
Zoom is very good. I use it in teaching my classes because of the control it gives the host. Google Meet is a close second for me. Zoom allows you to use...Read more
What does Zoom do?
28 Comments
DB
A unified communications platform that works as a soft phone and video conference tool both in desktop and mobile devices. Easy to use, integrated with all...Read more
What software do I need for zoom?
26 Comments
DK
You need zoom app which you can download free for mobile or pc . that's all.Read more
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