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Compare Webex Calling and Zoom Workplace 
Featured Products
At a Glance
Market Segments
Mid-Market (41.0% of reviews)
Small-Business (51.0% of reviews)
Entry-Level Pricing
$0 user/mo
Free
Webex Calling
Star Rating
(620)4.5 out of 5
Market Segments
Mid-Market (41.0% of reviews)
Pros & Cons
Entry-Level Pricing
$0 user/mo
Browse all 4 pricing plansZoom Workplace
Star Rating
(55,701)4.5 out of 5
Market Segments
Small-Business (51.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoom Workplace excels in user experience, with many users appreciating its intuitive interface that simplifies scheduling and joining meetings. One user highlighted the ability to join meetings via a web browser without needing to download the application, which enhances accessibility.
- Users say that Webex Calling is particularly effective for communication within organizations, with a simplified user interface that makes it easy to learn and use. Reviewers have noted that it serves as a reliable tool for making calls, which is a core function for many businesses.
- According to verified reviews, Zoom Workplace has a significant edge in overall satisfaction, reflected in its higher G2 Score. Users frequently mention the platform's reliability and the quality of its customer support, which they find responsive and helpful.
- Reviewers mention that while both platforms offer strong support, Webex Calling has received praise for its responsive customer care. Users appreciate the quick assistance they receive when they have questions, which can be crucial for maintaining productivity.
- G2 reviewers highlight that Zoom Workplace integrates seamlessly with tools like Google Workspace, enhancing its functionality for team collaboration. Users have expressed their satisfaction with features like annotations during meetings, which help in emphasizing key points.
- Users report that Webex Calling's pricing structure is favorable, especially for mid-market businesses, making it an attractive option for organizations looking for cost-effective communication solutions. This affordability, combined with its solid feature set, makes it a competitive choice in the UCaaS market.
Pricing
Entry-Level Pricing
Webex Calling
Basic Plan
$0
user/mo
Our free plan has limited access to certain features, but it's a great way for you to try before you buy.
- Up to 50 min meeting length
- Up to 100 participants
- Screen sharing
Zoom Workplace
Basic
Free
- Meetings: up to 40 minutes per meeting
- Number of meetings: Unlimited
- 100 Attendees per meeting
Free Trial
Webex Calling
No trial information availableZoom Workplace
Free Trial is available
Ratings
Meets Requirements
9.2
494
9.2
42,417
Ease of Use
9.2
496
9.1
42,562
Ease of Setup
8.8
205
9.1
13,696
Ease of Admin
8.7
92
9.0
12,300
Quality of Support
8.9
465
8.7
31,334
Has the product been a good partner in doing business?
8.8
92
9.1
11,481
Product Direction (% positive)
9.2
484
8.3
39,909
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Sharing
Not enough data
9.0
6573
|
Verified
Not enough data
9.1
6772
|
Verified
Not enough data
8.8
6018
|
Verified
Collaboration
Not enough data
8.6
5121
|
Verified
Not enough data
9.1
6763
|
Verified
Not enough data
9.0
6512
|
Verified
Not enough data
8.7
4984
|
Verified
Not enough data
9.3
7119
|
Verified
Functionality
Not enough data
8.5
5078
|
Verified
Not enough data
9.0
6329
|
Verified
Not enough data
8.7
4828
|
Verified
Agentic AI - Virtual Classroom
Not enough data
8.0
108
Business Instant Messaging
Not enough data
8.6
502
Not enough data
8.7
519
Not enough data
8.5
500
Business Instant Messaging
Not enough data
9.0
508
Not enough data
9.2
520
Business Instant Messaging
Not enough data
8.9
499
Not enough data
8.9
506
Not enough data
8.5
499
Generative AI - Business Instant Messaging
Not enough data
8.5
175
AI - Business Instant Messaging
Not enough data
8.4
172
Not enough data
8.4
173
Not enough data
8.3
171
Not enough data
8.3
171
Agentic AI - Business Instant Messaging
Not enough data
7.7
83
Not enough data
7.6
78
Grammar
Not enough data
8.9
74
Not enough data
8.6
74
Not enough data
9.0
75
Formatting
Not enough data
8.7
72
Not enough data
8.4
70
Not enough data
8.5
72
Content
Not enough data
8.7
71
Not enough data
8.5
71
Not enough data
8.6
70
Product Type
Not enough data
8.9
70
Not enough data
8.8
69
Generative AI
Not enough data
8.8
67
Not enough data
9.0
71
Design Tools
Not enough data
8.5
291
Not enough data
8.5
288
Not enough data
8.2
280
Not enough data
8.3
282
Not enough data
8.6
284
Communication Tools
Not enough data
8.7
284
Not enough data
8.9
291
Integrations
Not enough data
8.2
276
Not enough data
8.7
282
Software Offering
Not enough data
8.5
281
Not enough data
9.3
287
Not enough data
8.8
282
Agentic AI - Collaborative Whiteboard
Not enough data
7.9
78
Not enough data
7.9
78
Not enough data
7.8
76
Presenter Tools
Not enough data
9.0
16928
Not enough data
8.6
12636
|
Verified
Not enough data
8.7
13565
|
Verified
Not enough data
8.9
17372
|
Verified
Conferencing Options
Not enough data
9.1
19386
|
Verified
Not enough data
9.2
19538
|
Verified
Not enough data
9.3
21525
|
Verified
Application Tools
Not enough data
8.9
16006
|
Verified
Not enough data
9.1
19223
|
Verified
Not enough data
8.8
16117
|
Verified
Agentic AI - Screen Sharing
Not enough data
7.4
236
Platform Basics
Not enough data
9.1
406
Not enough data
9.1
406
Not enough data
7.8
378
Platform Content
Not enough data
8.1
375
Not enough data
7.8
372
Not enough data
9.0
395
Platform Additional Functionality
Not enough data
8.4
395
Not enough data
8.1
376
Agentic AI - Screen and Video Capture
Not enough data
7.5
136
Inbox Tools
Not enough data
8.1
101
Not enough data
8.2
103
Not enough data
8.7
104
Not enough data
8.7
103
Coordination Tools
Not enough data
8.8
111
Not enough data
8.8
104
Not enough data
8.5
104
Software Options
Not enough data
9.1
104
Not enough data
9.0
104
Email Client - Agentic AI
Not enough data
7.6
52
Not enough data
7.9
53
Platform Basics
Not enough data
8.8
64
Not enough data
8.2
60
Not enough data
8.7
39
Not enough data
8.7
41
Not enough data
8.3
40
Not enough data
8.1
41
Not enough data
8.3
41
Platform Data
Not enough data
8.1
60
Not enough data
8.4
59
Not enough data
8.2
59
Not enough data
8.5
62
Platform Interoperability
Not enough data
8.7
65
Not enough data
8.3
61
Platform Additional Functionality
Not enough data
8.6
60
Additional Functionality - Visitor Management
Not enough data
8.1
35
Not enough data
8.0
35
Not enough data
8.6
37
Not enough data
7.8
37
Agentic AI - Visitor Management
Not enough data
7.8
27
Platform Basics
Not enough data
8.6
25
Not enough data
8.8
26
Not enough data
8.6
28
Platform Content
Not enough data
8.5
25
Not enough data
7.9
25
Platform Interoperability
Not enough data
8.5
27
Platform Additional Functionality
Not enough data
8.3
28
Not enough data
8.0
27
Not enough data
8.4
24
Agentic AI - Digital Signage
Not enough data
6.5
8
Collaboration Tools
Not enough data
9.2
30702
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
14734
|
Verified
Not enough data
9.1
14790
|
Verified
Meeting Coordination
Not enough data
8.9
28073
|
Verified
Not enough data
9.0
27159
|
Verified
Not enough data
8.9
27444
|
Verified
Not enough data
9.0
15185
|
Verified
Software Type
Not enough data
8.9
26489
|
Verified
Not enough data
8.8
13925
|
Verified
Not enough data
9.2
15836
|
Verified
Agentic AI - Video Conferencing
Not enough data
7.7
422
Not enough data
7.8
423
Not enough data
7.8
414
Calendar View
Not enough data
8.3
393
Not enough data
8.5
402
Shared Calendar
Not enough data
8.5
385
Not enough data
8.3
390
Accessibility
Not enough data
8.2
384
Not enough data
8.0
382
Integration
Not enough data
8.3
379
Not enough data
8.2
383
Not enough data
8.5
382
Notifications
Not enough data
8.3
384
Not enough data
7.9
380
Generative AI
Not enough data
7.4
301
Not enough data
7.5
308
Not enough data
7.6
311
Agentic AI - Calendar
Not enough data
7.7
120
Design
Not enough data
9.2
42
Not enough data
9.2
42
Not enough data
9.3
42
Collaboration
Not enough data
9.4
44
Not enough data
9.2
43
File Types
Not enough data
9.0
41
Not enough data
9.1
41
Not enough data
8.9
41
Edit & Revise
Not enough data
9.1
42
Not enough data
9.0
41
Not enough data
9.2
41
Integrate & Embed
Not enough data
9.3
45
Not enough data
9.0
42
Not enough data
9.3
44
Operating System
Not enough data
9.4
44
Not enough data
9.1
44
Not enough data
8.9
40
Generative AI
Not enough data
9.1
40
Not enough data
9.2
41
Not enough data
9.2
40
Not enough data
9.4
39
Not enough data
9.0
40
Agentic AI - Document Creation
Not enough data
9.3
23
Platform
8.9
24
Not enough data
8.8
27
Not enough data
8.9
24
Not enough data
8.8
25
Not enough data
8.8
24
Not enough data
8.7
25
Not enough data
9.0
25
Not enough data
Generative AI
8.7
23
Not enough data
Workforce Management
8.8
24
Not enough data
8.2
23
Not enough data
Call Center Infrastructure (CCI)
9.4
8
Not enough data
9.4
8
Not enough data
9.3
9
Not enough data
8.8
7
Not enough data
Administrative
8.9
25
Not enough data
9.1
25
Not enough data
Integrations
Not enough data
7.7
643
Not enough data
8.6
671
Not enough data
8.9
671
Not enough data
7.7
636
Not enough data
7.6
631
Branding & Customizatio
Not enough data
8.1
642
Not enough data
8.5
655
Not enough data
8.1
631
Automatic Rules & Configurations
Not enough data
8.4
639
Not enough data
8.5
651
Not enough data
8.4
654
Agentic AI - Business Scheduling
Not enough data
7.4
164
Not enough data
7.5
166
Seating Options
Not enough data
8.4
19
Not enough data
8.1
19
Not enough data
8.6
19
Not enough data
8.9
19
Tech Stack
Not enough data
8.5
21
Not enough data
8.8
20
Not enough data
9.2
22
Not enough data
8.5
19
Generative AI
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.2
19
Not enough data
7.5
19
Meeting Prep - AI Meeting Assistants
Not enough data
8.5
118
Not enough data
8.8
125
Not enough data
8.5
123
Meeting Automation - AI Meeting Assistants
Not enough data
9.0
145
Not enough data
8.7
122
Not enough data
8.7
123
Meeting Insights - AI Meeting Assistants
Not enough data
8.2
121
Not enough data
8.4
120
Not enough data
9.1
134
Accessibility - AI Meeting Assistants
Not enough data
8.3
118
Not enough data
8.6
125
Not enough data
8.3
114
Agentic AI - AI Meeting Assistants
Not enough data
7.8
76
Not enough data
7.8
77
Not enough data
8.0
76
Not enough data
7.9
77
Basic Communication - Cloud PBX
9.3
27
Not enough data
9.3
27
Not enough data
9.3
26
Not enough data
8.8
26
Not enough data
9.2
30
Not enough data
9.3
27
Not enough data
Advanced Features - Cloud PBX
8.8
24
Not enough data
8.0
25
Not enough data
8.8
28
Not enough data
8.3
25
Not enough data
Platform Basics - VoIP Providers
8.6
46
Not enough data
8.7
47
Not enough data
8.7
46
Not enough data
8.5
50
Not enough data
8.6
45
Not enough data
8.6
45
Not enough data
Basic Communication
9.3
363
|
Verified
Not enough data
9.1
341
|
Verified
Not enough data
9.0
337
|
Verified
Not enough data
8.9
331
Not enough data
9.1
354
|
Verified
Not enough data
9.0
340
|
Verified
Not enough data
Agentic AI - VoIP Providers
8.3
40
Not enough data
8.5
41
Not enough data
8.5
41
Not enough data
8.4
41
Not enough data
Access
9.0
314
Not enough data
8.8
310
Not enough data
9.0
310
|
Verified
Not enough data
Advanced Features
8.7
322
Not enough data
8.8
317
Not enough data
9.0
318
Not enough data
Agentic AI - Productivity Bots
Not enough data
8.2
11
Not enough data
8.2
11
Not enough data
8.5
11
Not enough data
8.2
11
Agentic AI - UCaaS Platforms
7.7
8
7.7
8
8.5
9
7.7
8
7.9
8
8.1
8
8.3
8
8.7
9
Extensions
9.2
134
|
Verified
8.9
1482
|
Verified
9.3
136
|
Verified
8.8
1459
|
Verified
9.3
104
8.7
1367
Features
9.2
134
8.8
1377
|
Verified
9.1
104
8.7
1330
9.1
142
|
Verified
8.9
1769
|
Verified
9.4
144
|
Verified
9.2
2013
|
Verified
9.4
143
|
Verified
9.3
2093
|
Verified
9.0
135
8.8
1596
|
Verified
Categories
Categories
Shared Categories
Webex Calling and Zoom Workplace are categorized as UCaaS Platforms
Unique Categories
Webex Calling is categorized as Cloud PBX Platforms, VoIP Providers, and Call Center Infrastructure (CCI)
Zoom Workplace is categorized as AI Meeting Assistants, Business Instant Messaging, Business Scheduling, Desk Booking, Email Client, Screen Sharing, Collaborative Whiteboard, AI Writing Assistant, Visitor Management, Digital Signage, Document Creation, Screen and Video Capture, Calendar, Video Conferencing, Virtual Classroom, and Productivity Bots
Reviews
Reviewers' Company Size
Webex Calling
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Workplace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.6%
Consumer Services
6.0%
Computer Software
5.9%
Telecommunications
5.5%
Marketing and Advertising
3.9%
Other
52.1%
Information Technology and Services
8.9%
Computer Software
8.3%
Marketing and Advertising
5.7%
Education Management
5.5%
Higher Education
4.7%
Other
66.9%
Discussions
What are the benefits of Cisco Cloud Calling?
2 Comments
G2
I really liked how clear the sound is and there is no sound lag from the person we are calling.Read more
Which platform is Cisco Webex calling based upon?
2 Comments
DK
Cisco unified communication manager Read more
Is Webex calling free?
2 Comments
SD
There is a free version of Cisco Webex that provides basic meeting capabilities, but for more advanced features, larger meetings, and business-oriented...Read more
How do you rate zoom for companies, what advantages does it offer?
48 Comments
MC
Zoom is very good. I use it in teaching my classes because of the control it gives the host. Google Meet is a close second for me. Zoom allows you to use...Read more
What does Zoom do?
28 Comments
DB
A unified communications platform that works as a soft phone and video conference tool both in desktop and mobile devices. Easy to use, integrated with all...Read more
What software do I need for zoom?
26 Comments
DK
You need zoom app which you can download free for mobile or pc . that's all.Read more
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