# Webex Calling, net2phone vs GoTo Connect Comparison

| | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 634 | 192 | 1,414 | 
| **Largest Market Segment** | Mid-Market (41.3% of reviews) | Small-Business (79.7% of reviews) | Small-Business (70.5% of reviews) | 
| **Entry Level Price** | $0 user/mo | $23.99 1 user Per Month | Starting at $27.00 1 User, Per month | 

---
## Top Pros & Cons

### Webex Calling

Pros:
- Ease of Use (69 reviews)
- Reliability (50 reviews)

Cons:
- Complex Processes (18 reviews)
- Lack of Intuitiveness (18 reviews)

### net2phone

Pros:
- Ease of Use (4 reviews)
- Customer Service (3 reviews)

Cons:
- Connection Issues (2 reviews)
- Customer Service (2 reviews)

### GoTo Connect

Pros:
- Ease of Use (128 reviews)
- Customer Support (46 reviews)

Cons:
- Call Issues (30 reviews)
- Limitations (20 reviews)

---
## Ratings Comparison
| Rating | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
  | **Meets Requirements** | 9.2 (506 reviews) | 8.7 (109 reviews) | 9.0 (1140 reviews) | 
  | **Ease of Use** | 9.1 (508 reviews) | 8.7 (110 reviews) | 9.0 (1153 reviews) | 
  | **Ease of Setup** | 8.7 (218 reviews) | 8.4 (90 reviews) | 8.7 (813 reviews) | 
  | **Ease of Admin** | 8.7 (93 reviews) | 8.4 (86 reviews) | 8.9 (781 reviews) | 
  | **Quality of Support** | 8.9 (478 reviews) | 8.5 (110 reviews) | 8.8 (1114 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (93 reviews) | 8.7 (89 reviews) | 9.1 (774 reviews) | 
  | **Product Direction (% positive)** | 9.1 (493 reviews) | 7.9 (99 reviews) | 8.4 (1103 reviews) | 

---
## Pricing

### Webex Calling

#### Entry-Level Pricing

Plan: Basic Plan

Price: $0 user/mo

Description: Our free plan has limited access to certain features, but it's a great way for you to try before you buy.

Key Features:
- Up to 50 min meeting length
- Up to 100 participants
- Screen sharing

[Browse all 4 editions](https://www.g2.com/products/webex-calling/pricing)

#### Free Trial

No

### net2phone

#### Entry-Level Pricing

Plan: Essentials

Price: $23.99 1 user Per Month

Description: Ideal for small businesses or startups looking for essential communication tools. 

Key Features:
- Unlimited Calling US, Canada, Mexico, Puerto Rico
- Video conferencing (limited) 
- Internal messaging and chat

[Browse all 2 editions](https://www.g2.com/products/net2phone-g2/pricing)

#### Free Trial

Yes

### GoTo Connect

#### Entry-Level Pricing

Plan: Basic

Price: Starting at $27.00 1 User, Per month

Description: A simple business phone system with chat and video conferencing built right in

Key Features:
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants

[Browse all 2 editions](https://www.g2.com/products/goto-connect/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Webex Calling** | N/A | N/A |
| **net2phone** | N/A | N/A |
| **GoTo Connect** | 7.8/10 | 12 |

#### Dialing Options

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 8.9 (12 reviews) | 
| **Progressive Dialing** | Not enough data | Not enough data | 8.8 (11 reviews) | 
| **Predictive Dialing** | Not enough data | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 7.1 (12 reviews) | 
| **Callback Scheduling ** | Not enough data | Not enough data | 6.7 (12 reviews) | 
| **Call Recording ** | Not enough data | Not enough data | 7.1 (12 reviews) | 

#### Automation

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 6.4 (11 reviews) | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 6.9 (12 reviews) | 
| **Call Scrubbing** | Not enough data | Not enough data | 6.7 (10 reviews) | 

#### Agentic AI - Auto Dialer

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **Webex Calling** | N/A | N/A |
| **net2phone** | N/A | N/A |
| **GoTo Connect** | 7.9/10 | 65 |

#### Documents

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Editing** | Not enough data | Not enough data | 7.3 (55 reviews) | 
| **Document Signature ** | Not enough data | Not enough data | 6.9 (54 reviews) | 
| **Storage** | Not enough data | Not enough data | 8.0 (57 reviews) | 

#### Agentic AI - Online Fax

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.5 (10 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 6.8 (10 reviews) | 

#### Sending

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Fax Number** | Not enough data | Not enough data | 9.0 (64 reviews) | 
| **Existing Numbers** | Not enough data | Not enough data | 9.1 (61 reviews) | 
| **Cross-Platform Sending** | Not enough data | Not enough data | 8.4 (59 reviews) | 
| **Unlimited Sending** | Not enough data | Not enough data | 8.8 (59 reviews) | 
| **Contact Management** | Not enough data | Not enough data | 8.5 (56 reviews) | 
| **Alerts** | Not enough data | Not enough data | 8.7 (58 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Webex Calling** | N/A | N/A |
| **net2phone** | N/A | N/A |
| **GoTo Connect** | 6.6/10 | 32 |

#### Channels

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 7.4 (30 reviews) | 
| **Open Listening** | Not enough data | Not enough data | 6.9 (30 reviews) | 
| **Physical Media** | Not enough data | Not enough data | 6.0 (29 reviews) | 

#### Design

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 7.9 (31 reviews) | 
| **Create Content** | Not enough data | Not enough data | 6.1 (26 reviews) | 
| **Personalization** | Not enough data | Not enough data | 7.1 (28 reviews) | 
| **Inbound Identification** | Not enough data | Not enough data | 7.6 (29 reviews) | 
| **Regulatory Compliance** | Not enough data | Not enough data | 7.4 (29 reviews) | 

#### Generative AI

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 4.5 (20 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 5.2 (21 reviews) | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Webex Calling** | N/A | N/A |
| **net2phone** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Quality Assurance

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Evaluation** | Not enough data | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | Not enough data | 

#### Engagement

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Feedback** | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | Not enough data | 

#### Performance

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Webex Calling** | N/A | N/A |
| **net2phone** | N/A | N/A |
| **GoTo Connect** | 7.3/10 | 29 |

#### Channels

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Voice** | Not enough data | Not enough data | 8.6 (22 reviews) | 
| **Social** | Not enough data | Not enough data | 6.4 (18 reviews) | 
| **Web Chat** | Not enough data | Not enough data | 6.3 (20 reviews) | 
| **Mobile SMS** | Not enough data | Not enough data | 7.8 (19 reviews) | 
| **Email** | Not enough data | Not enough data | 6.4 (18 reviews) | 

#### Generative AI

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 7.7 (13 reviews) | 

#### Functions

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Session Routing** | Not enough data | Not enough data | 8.3 (21 reviews) | 
| **Session Queuing** | Not enough data | Not enough data | 8.1 (18 reviews) | 
| **Concurrent Calling** | Not enough data | Not enough data | 8.0 (18 reviews) | 
| **Speech Analytics** | Not enough data | Not enough data | 6.7 (16 reviews) | 
| **Auto Dialer** | Not enough data | Not enough data | 7.0 (17 reviews) | 
| **IVR** | Not enough data | Not enough data | 7.6 (17 reviews) | 
| **Inbound Screen Pop** | Not enough data | Not enough data | 6.6 (16 reviews) | 
| **Persistent Data** | Not enough data | Not enough data | 6.8 (16 reviews) | 

#### Agentic AI - Contact Center

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 4.4 (6 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 4.4 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 5.8 (6 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 3.9 (6 reviews) | 

#### Administrative

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Session Summary Notes** | Not enough data | Not enough data | 6.7 (14 reviews) | 
| **Administrator Access** | Not enough data | Not enough data | 8.3 (21 reviews) | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 7.5 (20 reviews) | 
| **Session Recording** | Not enough data | Not enough data | 7.9 (16 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | Not enough data | 7.2 (16 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Webex Calling** | N/A | N/A |
| **net2phone** | 8.6/10 | 9 |
| **GoTo Connect** | N/A | N/A |

#### Collaboration Tools

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | Not enough data | 
| **Presentations** | Not enough data | Not enough data | Not enough data | 
| **Whiteboarding** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | 9.3 (5 reviews) | Not enough data | 
| **Hand Raising** | Not enough data | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Recording** | Not enough data | Not enough data | Not enough data | 
| **Participant Permissions** | Not enough data | Not enough data | Not enough data | 
| **One-Click Join** | Not enough data | Not enough data | Not enough data | 

#### Software Type

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Mobile** | Not enough data | 9.0 (8 reviews) | Not enough data | 
| **Browser Application** | Not enough data | 8.7 (5 reviews) | Not enough data | 
| **Desktop Application** | Not enough data | 7.2 (6 reviews) | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Webex Calling** | N/A | N/A |
| **net2phone** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Conversational Platform

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | Not enough data | 

#### Support Automation

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Webex Calling** | 8.8/10 | 29 |
| **net2phone** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Platform

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Omnichannel** | 8.9 (22 reviews) | Not enough data | Not enough data | 
| **Mobile Access** | 8.9 (23 reviews) | Not enough data | Not enough data | 
| **Queue Management** | 8.8 (21 reviews) | Not enough data | Not enough data | 
| **Call Routing** | 8.6 (22 reviews) | Not enough data | Not enough data | 
| **Call Back** | 8.8 (22 reviews) | Not enough data | Not enough data | 
| **IVR** | 8.7 (23 reviews) | Not enough data | Not enough data | 
| **Automatic Call Distribution** | 9.0 (22 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **AI Text-to-Speech** | 8.6 (20 reviews) | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Call Monitoring** | 8.7 (22 reviews) | Not enough data | Not enough data | 
| **Performance Evaluation** | 8.1 (21 reviews) | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 9.3 (7 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 9.0 (7 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.6 (6 reviews) | Not enough data | Not enough data | 

#### Administrative

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Call Recording** | 8.8 (24 reviews) | Not enough data | Not enough data | 
| **Reporting & Dashboards** | 9.1 (22 reviews) | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Webex Calling** | N/A | N/A |
| **net2phone** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Generative AI

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Webex Calling** | N/A | N/A |
| **net2phone** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Generative AI

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Process

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Email** | Not enough data | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | Not enough data | 

#### Insight

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Webex Calling** | N/A | N/A |
| **net2phone** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Generative AI

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Webex Calling** | 9.0/10 | 38 |
| **net2phone** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Call Management** | 9.2 (28 reviews) | Not enough data | Not enough data | 
| **Communication Management** | 9.2 (26 reviews) | Not enough data | Not enough data | 
| **Scalability** | 9.1 (28 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.9 (27 reviews) | Not enough data | Not enough data | 
| **Mobile Accessibility** | 9.3 (29 reviews) | Not enough data | Not enough data | 
| **Accessibility** | 9.2 (28 reviews) | Not enough data | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Security and Compliance** | 8.8 (26 reviews) | Not enough data | Not enough data | 
| **Analytics and Reporting** | 7.9 (25 reviews) | Not enough data | Not enough data | 
| **Support and Reliability** | 8.8 (27 reviews) | Not enough data | Not enough data | 
| **Automated attendant** | 8.3 (27 reviews) | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Webex Calling** | 8.7/10 | 419 |
| **net2phone** | 8.2/10 | 91 |
| **GoTo Connect** | 8.2/10 | 950 |

#### Platform Basics - VoIP Providers

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | 8.6 (44 reviews) | Not enough data | 8.5 (52 reviews) | 
| **Call Management** | 8.5 (53 reviews) | 6.9 (6 reviews) | 9.1 (59 reviews) | 
| **Network monitoring** | 8.6 (43 reviews) | Not enough data | 8.3 (51 reviews) | 
| **Integrations** | 8.6 (57 reviews) | Not enough data | 7.4 (54 reviews) | 
| **Virtual PBX** | 8.6 (41 reviews) | Not enough data | 9.0 (48 reviews) | 
| **SIP trunking services** | 8.6 (42 reviews) | Not enough data | 7.9 (48 reviews) | 

#### Basic Communication

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Phone Calls** | 9.3 (372 reviews) ✓ Verified | 8.9 (86 reviews) | 9.2 (913 reviews) ✓ Verified | 
| **Video Calls** | 9.1 (336 reviews) ✓ Verified | 7.5 (35 reviews) | 8.0 (397 reviews) ✓ Verified | 
| **Instant Messaging** | 9.0 (333 reviews) ✓ Verified | 7.7 (37 reviews) | 7.8 (451 reviews) ✓ Verified | 
| **Screen Sharing** | 8.9 (331 reviews) | 7.7 (30 reviews) | 7.9 (384 reviews) ✓ Verified | 
| **Conference Calls** | 9.1 (353 reviews) ✓ Verified | 8.4 (59 reviews) | 8.7 (652 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.0 (333 reviews) ✓ Verified | 9.0 (70 reviews) | 9.1 (738 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.1 (36 reviews) | Not enough data | 7.2 (26 reviews) | 
| **Cross-system Integration** | 8.3 (40 reviews) | Not enough data | 7.3 (25 reviews) | 
| **Adaptive Learning** | 8.3 (37 reviews) | Not enough data | 7.2 (25 reviews) | 
| **Proactive Assistance** | 8.3 (36 reviews) | Not enough data | 6.9 (26 reviews) | 

#### Access

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Software Pairing** | 8.9 (308 reviews) | 7.5 (27 reviews) | 8.2 (478 reviews) ✓ Verified | 
| **Browser Extension** | 8.8 (302 reviews) | 8.1 (40 reviews) | 8.2 (504 reviews) | 
| **Individual Download** | 9.0 (303 reviews) ✓ Verified | 8.0 (35 reviews) | 8.4 (507 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Hold Music** | 8.6 (312 reviews) | 8.3 (62 reviews) | 8.6 (733 reviews) ✓ Verified | 
| **Automated Attendants** | 8.8 (310 reviews) | 8.9 (66 reviews) | 9.0 (693 reviews) ✓ Verified | 
| **VOiP Number** | 9.0 (312 reviews) | 9.2 (72 reviews) | 9.1 (781 reviews) ✓ Verified | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Webex Calling** | 8.9/10 | 164 |
| **net2phone** | 7.9/10 | 13 |
| **GoTo Connect** | 8.8/10 | 130 |

#### Agentic AI - UCaaS Platforms

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.8 (10 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.5 (9 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 8.0 (9 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.3 (10 reviews) | Not enough data | Not enough data | 

#### Extensions

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Tenancy Flexibility** | 9.2 (130 reviews) ✓ Verified | 8.3 (6 reviews) | Feature Not Available | 
| **Native VoIP** | 9.3 (133 reviews) ✓ Verified | 8.5 (10 reviews) | 9.0 (101 reviews) ✓ Verified | 
| **CCaaS Option** | 9.3 (101 reviews) | 6.5 (9 reviews) | Feature Not Available | 

#### Features

| Feature | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Voicemail to Email** | 9.2 (133 reviews) | 8.3 (12 reviews) | Feature Not Available | 
| **Voicemail to SMS** | 9.1 (102 reviews) | 6.9 (8 reviews) | Feature Not Available | 
| **File Sharing** | 9.0 (144 reviews) ✓ Verified | 7.2 (6 reviews) | 8.3 (82 reviews) ✓ Verified | 
| **Voice Conferencing** | 9.4 (147 reviews) ✓ Verified | 9.3 (7 reviews) | 9.0 (109 reviews) ✓ Verified | 
| **Video Conferencing** | 9.4 (144 reviews) ✓ Verified | 7.9 (7 reviews) | 8.9 (96 reviews) ✓ Verified | 
| **Conference Transcripts** | 9.0 (133 reviews) | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Webex Calling (2):** [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to net2phone (1):** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to GoTo Connect (9):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Online Fax Software](https://www.g2.com/categories/online-fax), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Software](https://www.g2.com/categories/contact-center), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Webex Calling | net2phone | GoTo Connect | 
|---|---|---|---|
| **Small-Business** | 29.9% | 79.7% | 70.5% | 
| **Mid-Market** | 41.3% | 17.6% | 24.8% | 
| **Enterprise** | 28.8% | 2.7% | 4.7% | 

### By Industry

#### Webex Calling

- **Information Technology and Services:** 25.8%
- **Computer Software:** 5.8%
- **Consumer Services:** 5.4%
- **Telecommunications:** 5.4%
- **Marketing and Advertising:** 3.5%
- **Computer & Network Security:** 3.1%
- **Education Management:** 2.6%
- **Financial Services:** 2.6%
- **Higher Education:** 2.6%
- **Accounting:** 2.3%
- **Other:** 40.8%

#### net2phone

- **Construction:** 5.9%
- **Information Technology and Services:** 5.9%
- **Telecommunications:** 5.3%
- **Hospital & Health Care:** 4.8%
- **Retail:** 4.3%
- **Medical Practice:** 4.3%
- **Non-Profit Organization Management:** 4.3%
- **Financial Services:** 3.7%
- **Marketing and Advertising:** 3.7%
- **Health, Wellness and Fitness:** 3.2%
- **Other:** 54.5%

#### GoTo Connect

- **Information Technology and Services:** 8.6%
- **Hospital & Health Care:** 5.6%
- **Financial Services:** 5.4%
- **Insurance:** 5.2%
- **Computer Software:** 4.3%
- **Non-Profit Organization Management:** 3.5%
- **Marketing and Advertising:** 3.4%
- **Construction:** 2.9%
- **Accounting:** 2.7%
- **Health, Wellness and Fitness:** 2.6%
- **Other:** 55.8%

---
## Alternatives

### Alternatives to Webex Calling

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1357 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3553 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56370 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4163 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1582 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (919 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)

### Alternatives to net2phone

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1357 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56370 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4163 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3553 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3372 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Crexendo](https://www.g2.com/products/crexendo/reviews) — 4.9/5 stars (344 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)

### Alternatives to GoTo Connect

- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3553 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1582 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1357 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4163 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)

---
## Top Discussions

### Webex Calling

- Title: [What is Webex Calling used for?](https://www.g2.com/discussions/what-is-webex-calling-used-for) — 2 comments
  > **Top comment:** "Webex Calling is a cloud-based business phone system provided by Cisco's Webex platform. It allows users to make calls over the internet, enabling voice..."
- Title: [Is Webex calling free?](https://www.g2.com/discussions/is-webex-calling-free) — 2 comments
  > **Top comment:** "WebEx calling has different options the Basic is free you can call anyone with a WebEx account. 
Call is $ 17.00 per license Call anyone with a WebEx..."
- Title: [Which platform is Cisco Webex calling based upon?](https://www.g2.com/discussions/which-platform-is-cisco-webex-calling-based-upon) — 2 comments
  > **Top comment:** "Cisco unified communication manager "
- Title: [What are the benefits of Cisco Cloud Calling?](https://www.g2.com/discussions/advantages-f1569fc4-d98a-415d-ae10-e2625b328b20) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Most enterprises can't afford to rip and replace their phone systems to go to the cloud. With Cisco, we allow enterprises to protect their investment  while..."
- Title: [Is Webex Calling a global solution?](https://www.g2.com/discussions/global-2459f52a-78db-406b-9f11-00d0e8d3c306) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, Webex Calling is globally available and supports multi-site, multi-national enterprises and is sold through Cisco's trusted network of partners."

### net2phone

- Title: [Is net2phone reliable?](https://www.g2.com/discussions/is-net2phone-reliable) — 4 comments
  > **Top comment:** "No. It was a terrible product and we switched to a MUCH better company after only a few months. In fact, N2P's products are SO bad that even this review..."
- Title: [Is net2phone free?](https://www.g2.com/discussions/is-net2phone-free) — 2 comments
  > **Top comment:** "No. "
- Title: [What is net2phone Canada used for?](https://www.g2.com/discussions/what-is-net2phone-canada-used-for) — 1 comment
  > **Top comment:** "They offer business phone services."

### GoTo Connect

- Title: [I](https://www.g2.com/discussions/goto-connect-i) — 2 comments, 1 upvote
  > **Top comment:** "So far this product has fulfilled our companies needs 100% "
- Title: [The Call prompter](https://www.g2.com/discussions/the-call-prompter) — 2 comments, 1 upvote
  > **Top comment:** "I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter."
- Title: [Can I Port My Existing Number?](https://www.g2.com/discussions/phone-numbers) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  You can port your number."
- Title: [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) — 1 comment
  > **Top comment:** "Phone, Fax, Meetings. Been a user for more than 10 years."
- Title: [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) — 1 comment
  > **Top comment:** "Comment deleted by user."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/webex-calling-vs-net2phone-g2-vs-goto-connect)