# Webex Calling, net2phone vs Dialpad Connect Comparison

| | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 634 | 192 | 4,163 | 
| **Largest Market Segment** | Mid-Market (41.3% of reviews) | Small-Business (79.7% of reviews) | Small-Business (57.8% of reviews) | 
| **Entry Level Price** | $0 user/mo | $23.99 1 user Per Month | $25 Per user, per month invoiced annually | 

---
## Top Pros & Cons

### Webex Calling

Pros:
- Ease of Use (69 reviews)
- Reliability (50 reviews)

Cons:
- Complex Processes (18 reviews)
- Lack of Intuitiveness (18 reviews)

### net2phone

Pros:
- Ease of Use (4 reviews)
- Customer Service (3 reviews)

Cons:
- Connection Issues (2 reviews)
- Customer Service (2 reviews)

### Dialpad Connect

Pros:
- Ease of Use (130 reviews)
- Call Management (71 reviews)

Cons:
- Call Issues (57 reviews)
- Connection Issues (43 reviews)

---
## Ratings Comparison
| Rating | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
  | **Meets Requirements** | 9.2 (506 reviews) | 8.7 (109 reviews) | 8.9 (3223 reviews) | 
  | **Ease of Use** | 9.1 (508 reviews) | 8.7 (110 reviews) | 9.1 (3398 reviews) | 
  | **Ease of Setup** | 8.7 (218 reviews) | 8.4 (90 reviews) | 9.0 (1227 reviews) | 
  | **Ease of Admin** | 8.7 (93 reviews) | 8.4 (86 reviews) | 8.9 (1135 reviews) | 
  | **Quality of Support** | 8.9 (478 reviews) | 8.5 (110 reviews) | 8.5 (2510 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (93 reviews) | 8.7 (89 reviews) | 8.9 (1059 reviews) | 
  | **Product Direction (% positive)** | 9.1 (493 reviews) | 7.9 (99 reviews) | 8.2 (3072 reviews) | 

---
## Pricing

### Webex Calling

#### Entry-Level Pricing

Plan: Basic Plan

Price: $0 user/mo

Description: Our free plan has limited access to certain features, but it's a great way for you to try before you buy.

Key Features:
- Up to 50 min meeting length
- Up to 100 participants
- Screen sharing

[Browse all 4 editions](https://www.g2.com/products/webex-calling/pricing)

#### Free Trial

No

### net2phone

#### Entry-Level Pricing

Plan: Essentials

Price: $23.99 1 user Per Month

Description: Ideal for small businesses or startups looking for essential communication tools. 

Key Features:
- Unlimited Calling US, Canada, Mexico, Puerto Rico
- Video conferencing (limited) 
- Internal messaging and chat

[Browse all 2 editions](https://www.g2.com/products/net2phone-g2/pricing)

#### Free Trial

Yes

### Dialpad Connect

#### Entry-Level Pricing

Plan: Pro

Price: $25 Per user, per month invoiced annually

Description: + UberConference Free

Key Features:
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration

[Browse all 3 editions](https://www.g2.com/products/dialpad-connect/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Webex Calling** | N/A | N/A |
| **net2phone** | N/A | N/A |
| **Dialpad Connect** | 8.3/10 | 31 |

#### Lead Facilitation

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 7.7 (25 reviews) | 
| **Lead Qualification** | Not enough data | Not enough data | 7.5 (25 reviews) | 
| **Lead Follow-up** | Not enough data | Not enough data | 8.2 (25 reviews) | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 8.1 (26 reviews) | 

#### Organization

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 8.1 (25 reviews) | 
| **Data Entry** | Not enough data | Not enough data | 8.9 (25 reviews) | 
| **Integrations / APIs** | Not enough data | Not enough data | 8.9 (25 reviews) | 

#### Performance Analysis

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 8.2 (26 reviews) | 
| **Peformance Tracking** | Not enough data | Not enough data | 8.4 (26 reviews) | 

#### Sales Analysis

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 8.1 (24 reviews) | 
| **Sales Forecasting ** | Not enough data | Not enough data | 8.0 (24 reviews) | 

#### Generative AI

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | 9.3 (16 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Webex Calling** | N/A | N/A |
| **net2phone** | 8.6/10 | 9 |
| **Dialpad Connect** | 8.9/10 | 1588 |

#### Collaboration Tools

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | 8.7 (1270 reviews) | 
| **Presentations** | Not enough data | Not enough data | 8.8 (287 reviews) | 
| **Whiteboarding** | Not enough data | Not enough data | 8.9 (44 reviews) | 
| **Live Chat** | Not enough data | 9.3 (5 reviews) | 8.9 (322 reviews) | 
| **Hand Raising** | Not enough data | Not enough data | 9.2 (47 reviews) | 

#### Meeting Coordination

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 8.7 (1185 reviews) | 
| **Recording** | Not enough data | Not enough data | 8.8 (1107 reviews) | 
| **Participant Permissions** | Not enough data | Not enough data | 8.9 (354 reviews) | 
| **One-Click Join** | Not enough data | Not enough data | 9.2 (357 reviews) | 

#### Software Type

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Mobile** | Not enough data | 9.0 (8 reviews) | 8.6 (1033 reviews) | 
| **Browser Application** | Not enough data | 8.7 (5 reviews) | 9.0 (345 reviews) | 
| **Desktop Application** | Not enough data | 7.2 (6 reviews) | 8.9 (262 reviews) | 

#### Agentic AI - Video Conferencing

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Not enough data | Feature Not Available | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Webex Calling** | N/A | N/A |
| **net2phone** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Responses

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Feature Not Available | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Webex Calling** | N/A | N/A |
| **net2phone** | N/A | N/A |
| **Dialpad Connect** | 8.5/10 | 23 |

#### Feedback Management

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Tagging** | Not enough data | Not enough data | 8.3 (20 reviews) | 
| **Segmentation** | Not enough data | Not enough data | 8.5 (19 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | 8.8 (20 reviews) | 

#### Feedback Analysis

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | 9.0 (20 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 8.8 (20 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | Not enough data | 8.5 (19 reviews) | 

#### Feedback Sources

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | 8.4 (18 reviews) | 
| **Surveys** | Not enough data | Not enough data | 8.2 (17 reviews) | 
| **Social Media** | Not enough data | Not enough data | 7.6 (18 reviews) | 
| **Customer Service Channels** | Not enough data | Not enough data | 8.8 (18 reviews) | 

#### Generative AI

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.7 (18 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.8 (18 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Webex Calling** | 8.8/10 | 29 |
| **net2phone** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Platform

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Omnichannel** | 8.9 (22 reviews) | Not enough data | Not enough data | 
| **Mobile Access** | 8.9 (23 reviews) | Not enough data | Not enough data | 
| **Queue Management** | 8.8 (21 reviews) | Not enough data | Not enough data | 
| **Call Routing** | 8.6 (22 reviews) | Not enough data | Not enough data | 
| **Call Back** | 8.8 (22 reviews) | Not enough data | Not enough data | 
| **IVR** | 8.7 (23 reviews) | Not enough data | Not enough data | 
| **Automatic Call Distribution** | 9.0 (22 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **AI Text-to-Speech** | 8.6 (20 reviews) | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Call Monitoring** | 8.7 (22 reviews) | Not enough data | Not enough data | 
| **Performance Evaluation** | 8.1 (21 reviews) | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 9.3 (7 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 9.0 (7 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.6 (6 reviews) | Not enough data | Not enough data | 

#### Administrative

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Call Recording** | 8.8 (24 reviews) | Not enough data | Not enough data | 
| **Reporting & Dashboards** | 9.1 (22 reviews) | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Webex Calling** | 9.0/10 | 38 |
| **net2phone** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Call Management** | 9.2 (28 reviews) | Not enough data | Not enough data | 
| **Communication Management** | 9.2 (26 reviews) | Not enough data | Not enough data | 
| **Scalability** | 9.1 (28 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.9 (27 reviews) | Not enough data | Not enough data | 
| **Mobile Accessibility** | 9.3 (29 reviews) | Not enough data | Not enough data | 
| **Accessibility** | 9.2 (28 reviews) | Not enough data | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Security and Compliance** | 8.8 (26 reviews) | Not enough data | Not enough data | 
| **Analytics and Reporting** | 7.9 (25 reviews) | Not enough data | Not enough data | 
| **Support and Reliability** | 8.8 (27 reviews) | Not enough data | Not enough data | 
| **Automated attendant** | 8.3 (27 reviews) | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Webex Calling** | 8.7/10 | 419 |
| **net2phone** | 8.2/10 | 91 |
| **Dialpad Connect** | 8.6/10 | 989 |

#### Platform Basics - VoIP Providers

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | 8.6 (44 reviews) | Not enough data | 7.9 (25 reviews) | 
| **Call Management** | 8.5 (53 reviews) | 6.9 (6 reviews) | 9.2 (38 reviews) | 
| **Network monitoring** | 8.6 (43 reviews) | Not enough data | 9.0 (27 reviews) | 
| **Integrations** | 8.6 (57 reviews) | Not enough data | 8.7 (42 reviews) | 
| **Virtual PBX** | 8.6 (41 reviews) | Not enough data | 7.6 (24 reviews) | 
| **SIP trunking services** | 8.6 (42 reviews) | Not enough data | 8.1 (24 reviews) | 

#### Basic Communication

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Phone Calls** | 9.3 (372 reviews) ✓ Verified | 8.9 (86 reviews) | 9.2 (924 reviews) ✓ Verified | 
| **Video Calls** | 9.1 (336 reviews) ✓ Verified | 7.5 (35 reviews) | 8.3 (436 reviews) ✓ Verified | 
| **Instant Messaging** | 9.0 (333 reviews) ✓ Verified | 7.7 (37 reviews) | 9.1 (718 reviews) ✓ Verified | 
| **Screen Sharing** | 8.9 (331 reviews) | 7.7 (30 reviews) | 8.4 (453 reviews) ✓ Verified | 
| **Conference Calls** | 9.1 (353 reviews) ✓ Verified | 8.4 (59 reviews) | 8.9 (633 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.0 (333 reviews) ✓ Verified | 9.0 (70 reviews) | 9.1 (627 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.1 (36 reviews) | Not enough data | 8.0 (23 reviews) | 
| **Cross-system Integration** | 8.3 (40 reviews) | Not enough data | 8.5 (24 reviews) | 
| **Adaptive Learning** | 8.3 (37 reviews) | Not enough data | 8.0 (23 reviews) | 
| **Proactive Assistance** | 8.3 (36 reviews) | Not enough data | 8.3 (23 reviews) | 

#### Access

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Software Pairing** | 8.9 (308 reviews) | 7.5 (27 reviews) | 8.7 (519 reviews) ✓ Verified | 
| **Browser Extension** | 8.8 (302 reviews) | 8.1 (40 reviews) | 8.7 (576 reviews) ✓ Verified | 
| **Individual Download** | 9.0 (303 reviews) ✓ Verified | 8.0 (35 reviews) | 9.1 (690 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Hold Music** | 8.6 (312 reviews) | 8.3 (62 reviews) | 8.6 (641 reviews) ✓ Verified | 
| **Automated Attendants** | 8.8 (310 reviews) | 8.9 (66 reviews) | 8.7 (510 reviews) ✓ Verified | 
| **VOiP Number** | 9.0 (312 reviews) | 9.2 (72 reviews) | 9.3 (785 reviews) ✓ Verified | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Webex Calling** | N/A | N/A |
| **net2phone** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Webex Calling** | N/A | N/A |
| **net2phone** | N/A | N/A |
| **Dialpad Connect** | 8.7/10 | 792 |

#### Agentic AI - Outbound Call Tracking

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.8 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.2 (10 reviews) | 

#### Calling

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Record Calls** | Not enough data | Not enough data | 9.0 (604 reviews) | 
| **Generate Location** | Not enough data | Not enough data | Feature Not Available | 
| **Call Types** | Not enough data | Not enough data | 9.1 (635 reviews) | 
| **Click-to-Call** | Not enough data | Not enough data | 9.1 (650 reviews) | 
| **Auto Dialer** | Not enough data | Not enough data | 8.6 (12 reviews) | 

#### Contacts

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 8.7 (644 reviews) | 
| **Information Locater** | Not enough data | Not enough data | 8.6 (572 reviews) | 
| **Record Prospect Data** | Not enough data | Not enough data | 8.6 (514 reviews) | 

#### Insights

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Notes** | Not enough data | Not enough data | 8.5 (489 reviews) | 
| **Daily Summary** | Not enough data | Not enough data | 8.7 (551 reviews) | 
| **Automated Voicemails** | Not enough data | Not enough data | 8.8 (263 reviews) | 
| **Automated Emails** | Not enough data | Not enough data | Feature Not Available | 
| **Sorts Prospects** | Not enough data | Not enough data | 8.3 (400 reviews) | 
| **Automated Note Taking** | Not enough data | Not enough data | 9.1 (13 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Webex Calling** | 8.9/10 | 164 |
| **net2phone** | 7.9/10 | 13 |
| **Dialpad Connect** | 9.1/10 | 159 |

#### Agentic AI - UCaaS Platforms

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.8 (10 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.5 (9 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 8.0 (9 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.3 (10 reviews) | Not enough data | Not enough data | 

#### Extensions

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Tenancy Flexibility** | 9.2 (130 reviews) ✓ Verified | 8.3 (6 reviews) | 8.8 (91 reviews) ✓ Verified | 
| **Native VoIP** | 9.3 (133 reviews) ✓ Verified | 8.5 (10 reviews) | 9.2 (99 reviews) ✓ Verified | 
| **CCaaS Option** | 9.3 (101 reviews) | 6.5 (9 reviews) | 9.1 (81 reviews) ✓ Verified | 

#### Features

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Voicemail to Email** | 9.2 (133 reviews) | 8.3 (12 reviews) | 9.1 (124 reviews) ✓ Verified | 
| **Voicemail to SMS** | 9.1 (102 reviews) | 6.9 (8 reviews) | Feature Not Available | 
| **File Sharing** | 9.0 (144 reviews) ✓ Verified | 7.2 (6 reviews) | 9.3 (90 reviews) | 
| **Voice Conferencing** | 9.4 (147 reviews) ✓ Verified | 9.3 (7 reviews) | 9.3 (114 reviews) ✓ Verified | 
| **Video Conferencing** | 9.4 (144 reviews) ✓ Verified | 7.9 (7 reviews) | 9.3 (84 reviews) ✓ Verified | 
| **Conference Transcripts** | 9.0 (133 reviews) | Not enough data | 8.9 (100 reviews) ✓ Verified | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Webex Calling** | N/A | N/A |
| **net2phone** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Feature Not Available | 

#### Autonomy

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Webex Calling** | N/A | N/A |
| **net2phone** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Webex Calling (2):** [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to net2phone (1):** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to Dialpad Connect (7):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)


---
## Reviewer Demographics

### By Company Size

| Segment | Webex Calling | net2phone | Dialpad Connect | 
|---|---|---|---|
| **Small-Business** | 29.9% | 79.7% | 57.8% | 
| **Mid-Market** | 41.3% | 17.6% | 32.7% | 
| **Enterprise** | 28.8% | 2.7% | 9.5% | 

### By Industry

#### Webex Calling

- **Information Technology and Services:** 25.8%
- **Computer Software:** 5.8%
- **Consumer Services:** 5.4%
- **Telecommunications:** 5.4%
- **Marketing and Advertising:** 3.5%
- **Computer & Network Security:** 3.1%
- **Education Management:** 2.6%
- **Financial Services:** 2.6%
- **Higher Education:** 2.6%
- **Accounting:** 2.3%
- **Other:** 40.8%

#### net2phone

- **Construction:** 5.9%
- **Information Technology and Services:** 5.9%
- **Telecommunications:** 5.3%
- **Hospital & Health Care:** 4.8%
- **Retail:** 4.3%
- **Medical Practice:** 4.3%
- **Non-Profit Organization Management:** 4.3%
- **Financial Services:** 3.7%
- **Marketing and Advertising:** 3.7%
- **Health, Wellness and Fitness:** 3.2%
- **Other:** 54.5%

#### Dialpad Connect

- **Marketing and Advertising:** 8.2%
- **Information Technology and Services:** 8.2%
- **Computer Software:** 7.8%
- **Financial Services:** 4.7%
- **Real Estate:** 3.8%
- **Hospital & Health Care:** 2.9%
- **Non-Profit Organization Management:** 2.8%
- **Staffing and Recruiting:** 2.5%
- **Internet:** 2.4%
- **Construction:** 2.3%
- **Other:** 54.5%

---
## Alternatives

### Alternatives to Webex Calling

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3552 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56368 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (919 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)

### Alternatives to net2phone

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56368 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3552 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3371 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Crexendo](https://www.g2.com/products/crexendo/reviews) — 4.9/5 stars (344 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)

### Alternatives to Dialpad Connect

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3371 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (919 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56368 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3552 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1826 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)

---
## Top Discussions

### Webex Calling

- Title: [What is Webex Calling used for?](https://www.g2.com/discussions/what-is-webex-calling-used-for) — 2 comments
  > **Top comment:** "Webex Calling is a cloud-based business phone system provided by Cisco's Webex platform. It allows users to make calls over the internet, enabling voice..."
- Title: [Is Webex calling free?](https://www.g2.com/discussions/is-webex-calling-free) — 2 comments
  > **Top comment:** "WebEx calling has different options the Basic is free you can call anyone with a WebEx account. 
Call is $ 17.00 per license Call anyone with a WebEx..."
- Title: [Which platform is Cisco Webex calling based upon?](https://www.g2.com/discussions/which-platform-is-cisco-webex-calling-based-upon) — 2 comments
  > **Top comment:** "Cisco unified communication manager "
- Title: [What are the benefits of Cisco Cloud Calling?](https://www.g2.com/discussions/advantages-f1569fc4-d98a-415d-ae10-e2625b328b20) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Most enterprises can't afford to rip and replace their phone systems to go to the cloud. With Cisco, we allow enterprises to protect their investment  while..."
- Title: [Is Webex Calling a global solution?](https://www.g2.com/discussions/global-2459f52a-78db-406b-9f11-00d0e8d3c306) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, Webex Calling is globally available and supports multi-site, multi-national enterprises and is sold through Cisco's trusted network of partners."

### net2phone

- Title: [Is net2phone reliable?](https://www.g2.com/discussions/is-net2phone-reliable) — 4 comments
  > **Top comment:** "No. It was a terrible product and we switched to a MUCH better company after only a few months. In fact, N2P's products are SO bad that even this review..."
- Title: [Is net2phone free?](https://www.g2.com/discussions/is-net2phone-free) — 2 comments
  > **Top comment:** "No. "
- Title: [What is net2phone Canada used for?](https://www.g2.com/discussions/what-is-net2phone-canada-used-for) — 1 comment
  > **Top comment:** "They offer business phone services."

### Dialpad Connect

- Title: [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) — 11 comments, 3 upvotes
  > **Top comment:** "I use it for all audio conference and screen sharing day to day.  Also, I have weekly company meetings scheduled to dial out to the team."
- Title: [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) — 5 comments, 2 upvotes
  > **Top comment:** "No, there is no limit for the Business Plan"
- Title: [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) — 4 comments
  > **Top comment:** "You can find the prices here:..."
- Title: [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) — 3 comments, 4 upvotes
  > **Top comment:** "We thought exactly the same thing...so we tried something a little different. Listen here... https://www.uberconference.com/holdmusiccover"
- Title: [Is Dialpad a VoIP?](https://www.g2.com/discussions/is-dialpad-a-voip) — 2 comments
  > **Top comment:** "It appears that Dialpad has VoIP capabilities: https://www.dialpad.com/features/voip-services/"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/webex-calling-vs-net2phone-g2-vs-dialpad-connect)