# Webex Calling vs net2phone Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Webex Calling excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to net2phone. Users appreciate the platform's **reliability** and **seamless integration** of calling, messaging, and meetings, which enhances collaboration.
- **Users say** that net2phone's customer service is a standout feature, with many praising the **helpful and knowledgeable staff** during the initial setup. However, some users express concerns about support quality diminishing after the contract is signed, indicating a potential area for improvement.
- **Reviewers mention** that Webex Calling offers a straightforward setup process, making it easy for users to get started. The intuitive interface is highlighted as a key advantage, allowing for effortless navigation and access to features, which is particularly beneficial for remote work.
- **According to verified reviews** , net2phone is favored by small businesses, with a majority of its reviews coming from this segment. Users find the platform easy to use, especially for basic phone functionalities, but it may lack some advanced features that larger organizations might require.
- **G2 reviewers highlight** that Webex Calling provides superior performance in features like **real-time call monitoring** and **video conferencing** , which are essential for team collaboration and training. Users feel these capabilities significantly enhance call quality and connectivity.
- **Users report** that while net2phone offers solid basic functionalities, it struggles to compete with Webex Calling in terms of advanced features like **instant messaging** and **screen sharing**. This may limit its appeal for teams looking for a comprehensive communication solution.



| | Webex Calling | net2phone | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 634 | 192 | 
| **Largest Market Segment** | Mid-Market (41.3% of reviews) | Small-Business (79.7% of reviews) | 
| **Entry Level Price** | $0 user/mo | $23.99 1 user Per Month | 

---
## Top Pros & Cons

### Webex Calling

Pros:
- Ease of Use (69 reviews)
- Reliability (50 reviews)

Cons:
- Complex Processes (18 reviews)
- Lack of Intuitiveness (18 reviews)

### net2phone

Pros:
- Ease of Use (4 reviews)
- Customer Service (3 reviews)

Cons:
- Connection Issues (2 reviews)
- Customer Service (2 reviews)

---
## Ratings Comparison
| Rating | Webex Calling | net2phone | 
|---|---|---|
  | **Meets Requirements** | 9.2 (506 reviews) | 8.7 (109 reviews) | 
  | **Ease of Use** | 9.1 (508 reviews) | 8.7 (110 reviews) | 
  | **Ease of Setup** | 8.7 (218 reviews) | 8.4 (90 reviews) | 
  | **Ease of Admin** | 8.7 (93 reviews) | 8.4 (86 reviews) | 
  | **Quality of Support** | 8.9 (478 reviews) | 8.5 (110 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (93 reviews) | 8.7 (89 reviews) | 
  | **Product Direction (% positive)** | 9.1 (493 reviews) | 7.9 (99 reviews) | 

---
## Pricing

### Webex Calling

#### Entry-Level Pricing

Plan: Basic Plan

Price: $0 user/mo

Description: Our free plan has limited access to certain features, but it's a great way for you to try before you buy.

Key Features:
- Up to 50 min meeting length
- Up to 100 participants
- Screen sharing

[Browse all 4 editions](https://www.g2.com/products/webex-calling/pricing)

#### Free Trial

No

### net2phone

#### Entry-Level Pricing

Plan: Essentials

Price: $23.99 1 user Per Month

Description: Ideal for small businesses or startups looking for essential communication tools. 

Key Features:
- Unlimited Calling US, Canada, Mexico, Puerto Rico
- Video conferencing (limited) 
- Internal messaging and chat

[Browse all 2 editions](https://www.g2.com/products/net2phone-g2/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Webex Calling** | N/A | N/A |
| **net2phone** | 8.6/10 | 9 |

#### Collaboration Tools

| Feature | Webex Calling | net2phone | 
|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | 
| **Presentations** | Not enough data | Not enough data | 
| **Whiteboarding** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | 9.3 (5 reviews) | 
| **Hand Raising** | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | Webex Calling | net2phone | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Recording** | Not enough data | Not enough data | 
| **Participant Permissions** | Not enough data | Not enough data | 
| **One-Click Join** | Not enough data | Not enough data | 

#### Software Type

| Feature | Webex Calling | net2phone | 
|---|---|---|
| **Mobile** | Not enough data | 9.0 (8 reviews) | 
| **Browser Application** | Not enough data | 8.7 (5 reviews) | 
| **Desktop Application** | Not enough data | 7.2 (6 reviews) | 

#### Agentic AI - Video Conferencing

| Feature | Webex Calling | net2phone | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Webex Calling** | 8.8/10 | 29 |
| **net2phone** | N/A | N/A |

#### Platform

| Feature | Webex Calling | net2phone | 
|---|---|---|
| **Omnichannel** | 8.9 (22 reviews) | Not enough data | 
| **Mobile Access** | 8.9 (23 reviews) | Not enough data | 
| **Queue Management** | 8.8 (21 reviews) | Not enough data | 
| **Call Routing** | 8.6 (22 reviews) | Not enough data | 
| **Call Back** | 8.8 (22 reviews) | Not enough data | 
| **IVR** | 8.7 (23 reviews) | Not enough data | 
| **Automatic Call Distribution** | 9.0 (22 reviews) | Not enough data | 

#### Generative AI

| Feature | Webex Calling | net2phone | 
|---|---|---|
| **AI Text-to-Speech** | 8.6 (20 reviews) | Not enough data | 

#### Workforce Management

| Feature | Webex Calling | net2phone | 
|---|---|---|
| **Call Monitoring** | 8.7 (22 reviews) | Not enough data | 
| **Performance Evaluation** | 8.1 (21 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Webex Calling | net2phone | 
|---|---|---|
| **Autonomous Task Execution** | 9.3 (7 reviews) | Not enough data | 
| **Cross-system Integration** | 9.2 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.0 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 8.6 (6 reviews) | Not enough data | 

#### Administrative

| Feature | Webex Calling | net2phone | 
|---|---|---|
| **Call Recording** | 8.8 (24 reviews) | Not enough data | 
| **Reporting & Dashboards** | 9.1 (22 reviews) | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Webex Calling** | 9.0/10 | 38 |
| **net2phone** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | Webex Calling | net2phone | 
|---|---|---|
| **Call Management** | 9.2 (28 reviews) | Not enough data | 
| **Communication Management** | 9.2 (26 reviews) | Not enough data | 
| **Scalability** | 9.1 (28 reviews) | Not enough data | 
| **Integrations** | 8.9 (27 reviews) | Not enough data | 
| **Mobile Accessibility** | 9.3 (29 reviews) | Not enough data | 
| **Accessibility** | 9.2 (28 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | Webex Calling | net2phone | 
|---|---|---|
| **Security and Compliance** | 8.8 (26 reviews) | Not enough data | 
| **Analytics and Reporting** | 7.9 (25 reviews) | Not enough data | 
| **Support and Reliability** | 8.8 (27 reviews) | Not enough data | 
| **Automated attendant** | 8.3 (27 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Webex Calling** | 8.7/10 | 419 |
| **net2phone** | 8.2/10 | 91 |

#### Platform Basics - VoIP Providers

| Feature | Webex Calling | net2phone | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.6 (44 reviews) | Not enough data | 
| **Call Management** | 8.5 (53 reviews) | 6.9 (6 reviews) | 
| **Network monitoring** | 8.6 (43 reviews) | Not enough data | 
| **Integrations** | 8.6 (57 reviews) | Not enough data | 
| **Virtual PBX** | 8.6 (41 reviews) | Not enough data | 
| **SIP trunking services** | 8.6 (42 reviews) | Not enough data | 

#### Basic Communication

| Feature | Webex Calling | net2phone | 
|---|---|---|
| **Phone Calls** | 9.3 (372 reviews) ✓ Verified | 8.9 (86 reviews) | 
| **Video Calls** | 9.1 (336 reviews) ✓ Verified | 7.5 (35 reviews) | 
| **Instant Messaging** | 9.0 (333 reviews) ✓ Verified | 7.7 (37 reviews) | 
| **Screen Sharing** | 8.9 (331 reviews) | 7.7 (30 reviews) | 
| **Conference Calls** | 9.1 (353 reviews) ✓ Verified | 8.4 (59 reviews) | 
| **Desk-to-Desk Calls** | 9.0 (333 reviews) ✓ Verified | 9.0 (70 reviews) | 

#### Agentic AI - VoIP Providers

| Feature | Webex Calling | net2phone | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (36 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (40 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (37 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (36 reviews) | Not enough data | 

#### Access

| Feature | Webex Calling | net2phone | 
|---|---|---|
| **Software Pairing** | 8.9 (308 reviews) | 7.5 (27 reviews) | 
| **Browser Extension** | 8.8 (302 reviews) | 8.1 (40 reviews) | 
| **Individual Download** | 9.0 (303 reviews) ✓ Verified | 8.0 (35 reviews) | 

#### Advanced Features

| Feature | Webex Calling | net2phone | 
|---|---|---|
| **Hold Music** | 8.6 (312 reviews) | 8.3 (62 reviews) | 
| **Automated Attendants** | 8.8 (310 reviews) | 8.9 (66 reviews) | 
| **VOiP Number** | 9.0 (312 reviews) | 9.2 (72 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Webex Calling** | 8.9/10 | 164 |
| **net2phone** | 7.9/10 | 13 |

#### Agentic AI - UCaaS Platforms

| Feature | Webex Calling | net2phone | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (10 reviews) | Not enough data | 

#### Extensions

| Feature | Webex Calling | net2phone | 
|---|---|---|
| **Tenancy Flexibility** | 9.2 (130 reviews) ✓ Verified | 8.3 (6 reviews) | 
| **Native VoIP** | 9.3 (133 reviews) ✓ Verified | 8.5 (10 reviews) | 
| **CCaaS Option** | 9.3 (101 reviews) | 6.5 (9 reviews) | 

#### Features

| Feature | Webex Calling | net2phone | 
|---|---|---|
| **Voicemail to Email** | 9.2 (133 reviews) | 8.3 (12 reviews) | 
| **Voicemail to SMS** | 9.1 (102 reviews) | 6.9 (8 reviews) | 
| **File Sharing** | 9.0 (144 reviews) ✓ Verified | 7.2 (6 reviews) | 
| **Voice Conferencing** | 9.4 (147 reviews) ✓ Verified | 9.3 (7 reviews) | 
| **Video Conferencing** | 9.4 (144 reviews) ✓ Verified | 7.9 (7 reviews) | 
| **Conference Transcripts** | 9.0 (133 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Webex Calling (2):** [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to net2phone (1):** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)


---
## Reviewer Demographics

### By Company Size

| Segment | Webex Calling | net2phone | 
|---|---|---|
| **Small-Business** | 29.9% | 79.7% | 
| **Mid-Market** | 41.3% | 17.6% | 
| **Enterprise** | 28.8% | 2.7% | 

### By Industry

#### Webex Calling

- **Information Technology and Services:** 25.8%
- **Computer Software:** 5.8%
- **Consumer Services:** 5.4%
- **Telecommunications:** 5.4%
- **Marketing and Advertising:** 3.5%
- **Computer & Network Security:** 3.1%
- **Education Management:** 2.6%
- **Financial Services:** 2.6%
- **Higher Education:** 2.6%
- **Accounting:** 2.3%
- **Other:** 40.8%

#### net2phone

- **Construction:** 5.9%
- **Information Technology and Services:** 5.9%
- **Telecommunications:** 5.3%
- **Hospital & Health Care:** 4.8%
- **Retail:** 4.3%
- **Medical Practice:** 4.3%
- **Non-Profit Organization Management:** 4.3%
- **Financial Services:** 3.7%
- **Marketing and Advertising:** 3.7%
- **Health, Wellness and Fitness:** 3.2%
- **Other:** 54.5%

---
## Alternatives

### Alternatives to Webex Calling

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3552 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56368 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4163 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (919 reviews)

### Alternatives to net2phone

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56368 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4163 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3552 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3371 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Crexendo](https://www.g2.com/products/crexendo/reviews) — 4.9/5 stars (344 reviews)

---
## Top Discussions

### Webex Calling

- Title: [What is Webex Calling used for?](https://www.g2.com/discussions/what-is-webex-calling-used-for) — 2 comments
  > **Top comment:** "Webex Calling is a cloud-based business phone system provided by Cisco's Webex platform. It allows users to make calls over the internet, enabling voice..."
- Title: [Is Webex calling free?](https://www.g2.com/discussions/is-webex-calling-free) — 2 comments
  > **Top comment:** "WebEx calling has different options the Basic is free you can call anyone with a WebEx account. 
Call is $ 17.00 per license Call anyone with a WebEx..."
- Title: [Which platform is Cisco Webex calling based upon?](https://www.g2.com/discussions/which-platform-is-cisco-webex-calling-based-upon) — 2 comments
  > **Top comment:** "Cisco unified communication manager "
- Title: [What are the benefits of Cisco Cloud Calling?](https://www.g2.com/discussions/advantages-f1569fc4-d98a-415d-ae10-e2625b328b20) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Most enterprises can't afford to rip and replace their phone systems to go to the cloud. With Cisco, we allow enterprises to protect their investment  while..."
- Title: [Is Webex Calling a global solution?](https://www.g2.com/discussions/global-2459f52a-78db-406b-9f11-00d0e8d3c306) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, Webex Calling is globally available and supports multi-site, multi-national enterprises and is sold through Cisco's trusted network of partners."

### net2phone

- Title: [Is net2phone reliable?](https://www.g2.com/discussions/is-net2phone-reliable) — 4 comments
  > **Top comment:** "No. It was a terrible product and we switched to a MUCH better company after only a few months. In fact, N2P's products are SO bad that even this review..."
- Title: [Is net2phone free?](https://www.g2.com/discussions/is-net2phone-free) — 2 comments
  > **Top comment:** "No. "
- Title: [What is net2phone Canada used for?](https://www.g2.com/discussions/what-is-net2phone-canada-used-for) — 1 comment
  > **Top comment:** "They offer business phone services."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/webex-calling-vs-net2phone-g2)