Compare Webex Calling and Webex Suite 
Featured Products
At a Glance
Market Segments
Mid-Market (41.1% of reviews)
Enterprise (50.5% of reviews)
Entry-Level Pricing
$0 user/mo
$0.00
Webex Calling
Star Rating
(624)4.5 out of 5
Market Segments
Mid-Market (41.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0 user/mo
Browse all 4 pricing plansWebex Suite
Star Rating
(18,882)4.2 out of 5
Market Segments
Enterprise (50.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Webex Suite excels in providing an integrated platform for meetings, messaging, and calls, which users find beneficial for streamlining communication. One user highlighted that it "eliminates the need to use multiple tools and applications," making it easier to stay aligned during the workday.
- Users say that Webex Calling stands out for its reliability and performance, particularly in voice clarity. Reviewers appreciate its ability to handle direct calls efficiently, with one noting that it "stores and transcribes voicemails," enhancing overall usability.
- According to verified reviews, Webex Suite is praised for its robust collaboration features, such as organized messaging spaces and built-in meeting controls. Users feel that these tools help keep discussions focused and actionable, contributing to a more structured communication environment.
- Reviewers mention that Webex Calling has fewer issues with call drops and latency compared to other platforms, making it a reliable choice for users who have shifted to virtual meetings post-COVID. This stability is a significant advantage for teams relying on consistent communication.
- G2 reviewers highlight that while Webex Suite has a higher overall satisfaction score, it faces challenges in specific areas like ease of setup compared to Webex Calling. Users have noted that the onboarding process for Webex Suite can be more complex, which may impact new users looking for a quick start.
- Users report that Webex Calling's focus on voice and video quality is a strong point, with many praising its "clear voice" and "video conferencing" capabilities. This focus on quality makes it a preferred choice for teams that prioritize effective communication in their daily operations.
Pricing
Entry-Level Pricing
Webex Calling
Basic Plan
$0
user/mo
Our free plan has limited access to certain features, but it's a great way for you to try before you buy.
- Up to 50 min meeting length
- Up to 100 participants
- Screen sharing
Webex Suite
Basic Plan
$0.00
Our free plan has limited access to certain features, but it's a great way for you to try before you buy.
- Up to 50 min meeting length
- Up to 100 participants
- Screen Sharing
Free Trial
Webex Calling
No trial information availableWebex Suite
Free Trial is available
Ratings
Meets Requirements
9.2
497
8.9
14,773
Ease of Use
9.1
499
8.7
14,829
Ease of Setup
8.8
210
8.5
3,031
Ease of Admin
8.7
93
8.5
2,670
Quality of Support
8.9
469
8.5
11,833
Has the product been a good partner in doing business?
8.8
93
8.7
2,565
Product Direction (% positive)
9.1
484
7.8
14,229
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Sharing
Not enough data
9.1
989
Not enough data
9.0
969
Not enough data
8.9
947
Collaboration
Not enough data
8.8
903
Not enough data
9.0
982
Not enough data
9.0
975
Not enough data
8.8
879
Not enough data
9.2
1005
Functionality
Not enough data
8.8
881
Not enough data
9.0
980
Not enough data
8.9
882
Agentic AI - Virtual Classroom
Not enough data
7.9
21
Business Instant Messaging
Not enough data
8.6
946
Not enough data
8.8
1049
Not enough data
8.5
960
Business Instant Messaging
Not enough data
9.0
1023
Not enough data
8.9
966
Business Instant Messaging
Not enough data
8.7
908
Not enough data
8.8
965
Not enough data
8.7
871
Generative AI - Business Instant Messaging
Not enough data
8.2
54
AI - Business Instant Messaging
Not enough data
8.1
56
Not enough data
8.2
55
Not enough data
8.1
55
Not enough data
7.7
54
Agentic AI - Business Instant Messaging
Not enough data
7.9
38
Not enough data
7.8
38
Visual Tools
Not enough data
8.6
70
Not enough data
8.6
65
Not enough data
8.4
65
Not enough data
8.4
67
Office Customization
Not enough data
8.7
65
Not enough data
8.7
63
Not enough data
8.6
63
Guest Tools
Not enough data
8.6
61
Not enough data
8.7
63
Not enough data
8.6
59
Collaboration Tools
Not enough data
8.7
65
Not enough data
9.0
69
Not enough data
9.0
66
Not enough data
8.8
64
Agentic AI - Virtual Workspaces
Not enough data
7.6
31
Not enough data
7.4
30
Design Tools
Not enough data
8.8
357
Not enough data
8.8
356
Not enough data
8.6
311
Not enough data
8.7
318
Not enough data
8.8
334
Communication Tools
Not enough data
8.9
335
Not enough data
9.0
357
Integrations
Not enough data
8.7
287
Not enough data
9.0
355
Software Offering
Not enough data
8.8
353
Not enough data
9.2
390
Not enough data
9.0
375
Agentic AI - Collaborative Whiteboard
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
8.3
21
Presenter Tools
Not enough data
8.9
4894
Not enough data
8.5
4250
|
Verified
Not enough data
8.8
4608
|
Verified
Not enough data
8.9
5123
|
Verified
Conferencing Options
Not enough data
9.0
5262
|
Verified
Not enough data
9.0
5494
|
Verified
Not enough data
9.0
5411
|
Verified
Application Tools
Not enough data
8.8
4344
|
Verified
Not enough data
8.8
4911
|
Verified
Not enough data
8.7
4874
Agentic AI - Screen Sharing
Not enough data
7.5
51
Collaboration
Not enough data
9.1
33
Not enough data
8.8
35
Not enough data
8.7
33
Not enough data
8.9
36
Hardware
Not enough data
8.6
32
Not enough data
8.5
32
Security
Not enough data
9.0
33
Not enough data
8.8
33
Agentic AI - Visual Collaboration Platforms
Not enough data
7.0
15
Not enough data
7.3
14
Collaboration Tools
Not enough data
9.0
10203
|
Verified
Not enough data
9.1
2974
|
Verified
Not enough data
8.8
2652
|
Verified
Not enough data
9.0
3222
|
Verified
Not enough data
9.0
3043
Meeting Coordination
Not enough data
8.7
9172
Not enough data
8.7
8658
|
Verified
Not enough data
8.7
9026
|
Verified
Not enough data
8.8
3179
|
Verified
Software Type
Not enough data
8.6
7756
|
Verified
Not enough data
8.8
3110
|
Verified
Not enough data
9.0
3265
|
Verified
Agentic AI - Video Conferencing
Not enough data
7.9
98
Not enough data
7.8
94
Not enough data
7.8
91
Platform
8.9
22
Not enough data
8.9
23
Not enough data
8.8
21
Not enough data
8.6
22
Not enough data
8.8
22
Not enough data
8.7
23
Not enough data
9.0
22
Not enough data
Generative AI
8.6
20
Not enough data
Workforce Management
8.7
22
Not enough data
8.1
21
Not enough data
Call Center Infrastructure (CCI)
9.3
7
Not enough data
9.2
6
Not enough data
9.0
7
Not enough data
8.6
6
Not enough data
Administrative
8.8
23
Not enough data
9.1
22
Not enough data
Meeting Prep - AI Meeting Assistants
Not enough data
9.3
40
Not enough data
9.3
42
Not enough data
9.4
41
Meeting Automation - AI Meeting Assistants
Not enough data
9.3
40
Not enough data
9.1
41
Not enough data
9.3
40
Meeting Insights - AI Meeting Assistants
Not enough data
9.1
41
Not enough data
9.0
42
Not enough data
9.3
43
Accessibility - AI Meeting Assistants
Not enough data
9.1
41
Not enough data
9.1
39
Not enough data
9.3
38
Agentic AI - AI Meeting Assistants
Not enough data
9.3
15
Not enough data
9.2
15
Not enough data
9.2
15
Not enough data
9.2
15
Meeting Capture & Retention - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
9.2
28
Not enough data
9.2
26
Not enough data
9.3
27
Not enough data
8.8
26
Not enough data
9.2
28
Not enough data
9.3
27
Not enough data
Advanced Features - Cloud PBX
8.8
25
Not enough data
8.0
24
Not enough data
8.8
27
Not enough data
8.3
27
Not enough data
Platform Basics - VoIP Providers
8.6
42
8.9
11
8.6
48
9.1
13
8.6
42
9.5
11
8.6
54
9.3
10
8.5
40
8.9
9
8.7
41
8.3
11
Basic Communication
9.3
364
|
Verified
8.8
249
9.1
333
|
Verified
8.7
234
9.0
329
|
Verified
8.6
213
8.9
327
9.0
261
9.1
349
|
Verified
9.0
261
9.0
331
|
Verified
8.6
148
Agentic AI - VoIP Providers
8.1
35
7.4
7
8.3
40
8.1
7
8.3
37
7.6
7
8.3
36
6.9
6
Access
8.9
306
8.3
164
8.8
301
8.4
187
9.0
302
|
Verified
8.4
177
Advanced Features
8.6
312
7.9
134
8.8
310
8.3
137
9.0
311
8.6
179
Agentic AI - UCaaS Platforms
7.8
10
7.5
6
8.5
9
9.3
7
8.0
9
9.7
6
8.3
10
9.7
6
Extensions
9.2
130
|
Verified
9.0
147
9.3
133
|
Verified
8.9
163
9.3
101
9.0
106
Features
9.2
132
9.0
159
9.0
101
8.8
102
9.1
140
|
Verified
9.0
155
9.4
145
|
Verified
9.1
172
9.4
142
|
Verified
9.2
157
9.0
133
9.1
144
Categories
Categories
Shared Categories
Webex Calling and Webex Suite are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
Webex Calling is categorized as Cloud PBX Platforms and Call Center Infrastructure (CCI)
Webex Suite is categorized as Visual Collaboration Platforms, Business Instant Messaging, Screen Sharing, Collaborative Whiteboard, Virtual Workspaces, Virtual Classroom, Video Conferencing, and AI Meeting Assistants
Reviews
Reviewers' Company Size
Webex Calling
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Webex Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.2%
Computer Software
5.8%
Consumer Services
5.5%
Telecommunications
5.5%
Marketing and Advertising
3.5%
Other
53.4%
Information Technology and Services
17.1%
Computer Software
8.5%
Financial Services
5.0%
Hospital & Health Care
4.9%
Higher Education
3.4%
Other
61.1%
Discussions
What is Webex Calling used for?
2 Comments
SD
Webex Calling is a cloud-based business phone system provided by Cisco's Webex platform. It allows users to make calls over the internet, enabling voice...Read more
Is Webex calling free?
2 Comments
TS
WebEx calling has different options the Basic is free you can call anyone with a WebEx account.
Call is $ 17.00 per license Call anyone with a WebEx...Read more
Which platform is Cisco Webex calling based upon?
2 Comments
DK
Cisco unified communication manager Read more
Is there a method for taking and saving private notes within Webex Meetings?
8 Comments
RS
During a meeting, one or more meeting participants with access to the notes feature can take notes on the Notes panel in the meeting window.
If all...Read more
Is Cisco Webex meetings free?
7 Comments
DK
There are multiple plans. Including Free which has some limitations.Read more
What is the best use for Cisco Jabber?
7 Comments
JP
Collaboration across a wide area (ours is statewide.) I am able to view availability and chat as needed. Though ours is blocked, it also allows users to...Read more
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