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Compare WebEngage and Xeno 
At a Glance
Market Segments
Mid-Market (55.3% of reviews)
Mid-Market (46.9% of reviews)
Entry-Level Pricing
Talk To Us Up To 10K Monthly Active Users (MAU)
No pricing available
WebEngage
Star Rating
(729)4.5 out of 5
Market Segments
Mid-Market (55.3% of reviews)
Pros & Cons
Entry-Level Pricing
Talk To Us Up To 10K Monthly Active Users (MAU)
Browse all 4 pricing plansXeno
Star Rating
(34)4.6 out of 5
Market Segments
Mid-Market (46.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about XenoSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that WebEngage excels in providing a comprehensive platform for user data and engagement, allowing for seamless segmentation and multi-channel communication. Users appreciate the straightforward process for creating customer journeys and executing campaigns across various channels like email, push notifications, and WhatsApp.
- Users say that Xeno stands out for its intuitive interface, which simplifies the process of gaining insights and launching campaigns. Reviewers highlight the effectiveness of its persona-based metrics, making it easy to navigate and utilize the platform without extensive training.
- According to verified reviews, WebEngage's customer support is highly regarded, with users noting the platform's ease of integration with other applications. This support is complemented by new AI enhancements that improve analytics and customer data management, making it a robust choice for businesses looking to optimize their customer engagement strategies.
- Reviewers mention that while Xeno's support team is praised for being exceptionally helpful throughout the collaboration process, the platform's overall market presence is less established compared to WebEngage. This could impact long-term reliability and feature updates as the user base grows.
- Users highlight that WebEngage offers a higher level of satisfaction in terms of product direction and campaign insights, with many noting the platform's ability to provide actionable analytics that drive better decision-making. This is particularly beneficial for mid-market companies looking to enhance their marketing strategies.
- G2 reviewers indicate that while Xeno has a slightly higher star rating, the significantly lower number of reviews suggests that WebEngage's feedback is more reliable and reflective of user experiences. This makes WebEngage a more trusted option for businesses seeking proven performance and user satisfaction.
Pricing
Entry-Level Pricing
WebEngage
Solo Plan
Talk To Us
Up To 10K Monthly Active Users (MAU)
For businesses with up to 10k Monthly Active Users (MAU)
This plan provides you with Basic Analytics, Basic Segmentation, Engagement across all channels, Personalisation using user and events, 5 user journeys, Limited Third part integrations and Email only support.
If you have just acquired your customers, it’s time to retain them with Solo Plan exclusive to you!
- Basic analytics
- Basic segmentation
- Engage across all channels
Xeno
No pricing availableFree Trial
WebEngage
No trial information availableXeno
No trial information availableRatings
Meets Requirements
8.5
622
8.6
17
Ease of Use
8.8
626
9.1
18
Ease of Setup
8.3
396
8.0
5
Ease of Admin
8.7
264
Not enough data
Quality of Support
8.6
615
8.8
17
Has the product been a good partner in doing business?
8.8
264
Not enough data
Product Direction (% positive)
9.6
600
7.9
11
Features by Category
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
8.8
338
|
Verified
Not enough data
8.8
330
|
Verified
Not enough data
8.6
329
|
Verified
Not enough data
8.5
302
|
Verified
Not enough data
Online Marketing
8.0
258
Not enough data
8.3
308
|
Verified
Not enough data
8.6
309
|
Verified
Not enough data
8.3
308
|
Verified
Not enough data
Feature Not Available
Not enough data
Lead Management
8.3
296
|
Verified
Not enough data
8.4
294
|
Verified
Not enough data
8.7
324
|
Verified
Not enough data
8.2
270
|
Verified
Not enough data
8.5
281
|
Verified
Not enough data
8.6
300
|
Verified
Not enough data
8.4
288
|
Verified
Not enough data
8.4
280
|
Verified
Not enough data
Campaign Management
8.4
296
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Social
Feature Not Available
Not enough data
7.8
243
Not enough data
Feature Not Available
Not enough data
7.7
248
Not enough data
7.7
246
Not enough data
Reporting & Analytics
8.4
330
|
Verified
Not enough data
8.4
321
|
Verified
Not enough data
8.0
307
|
Verified
Not enough data
8.0
300
|
Verified
Not enough data
7.5
243
Not enough data
Platform
8.5
301
|
Verified
Not enough data
8.6
289
|
Verified
Not enough data
8.9
301
|
Verified
Not enough data
8.1
255
|
Verified
Not enough data
8.2
271
|
Verified
Not enough data
8.6
288
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - Marketing Automation
8.1
19
Not enough data
8.4
18
Not enough data
8.2
17
Not enough data
8.4
17
Not enough data
8.4
17
Not enough data
8.3
17
Not enough data
Integration
8.5
303
|
Verified
Not enough data
8.5
306
|
Verified
Not enough data
8.2
279
|
Verified
Not enough data
Administration
8.6
179
Not enough data
8.0
176
Not enough data
8.2
166
Not enough data
8.7
181
Not enough data
7.9
154
Not enough data
8.4
174
Not enough data
Integrations
8.4
156
Not enough data
8.6
161
Not enough data
8.6
167
Not enough data
8.1
143
Not enough data
Platform
8.3
141
Not enough data
8.3
144
Not enough data
8.2
142
Not enough data
8.3
157
Not enough data
8.2
143
Not enough data
8.5
159
Not enough data
8.3
147
Not enough data
8.5
163
Not enough data
Content Creation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visitor Behavior
8.4
129
|
Verified
Not enough data
8.7
132
|
Verified
Not enough data
7.9
122
|
Verified
Not enough data
Templates
8.2
119
|
Verified
Not enough data
8.6
125
|
Verified
Not enough data
8.5
127
|
Verified
Not enough data
Personalization
8.3
127
|
Verified
Not enough data
8.2
131
|
Verified
Not enough data
8.6
129
|
Verified
Not enough data
Feature Not Available
Not enough data
8.5
125
|
Verified
Not enough data
8.3
119
|
Verified
Not enough data
8.7
123
|
Verified
Not enough data
8.8
128
|
Verified
Not enough data
Multichannel
8.6
124
Not enough data
8.7
125
|
Verified
Not enough data
8.5
126
|
Verified
Not enough data
Administration
8.9
126
|
Verified
Not enough data
8.5
128
|
Verified
Not enough data
8.7
127
|
Verified
Not enough data
8.6
127
|
Verified
Not enough data
Agentic AI - E-Commerce Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
8.7
256
Not enough data
9.0
258
Not enough data
8.8
259
Not enough data
8.8
265
Not enough data
8.9
258
Not enough data
Analytics
8.5
270
Not enough data
8.3
255
Not enough data
Optimization
8.6
233
Not enough data
8.9
260
Not enough data
8.3
238
Not enough data
8.4
231
Not enough data
Agentic AI - Push Notification
7.3
10
Not enough data
7.0
10
Not enough data
7.0
10
Not enough data
Text Messaging
8.8
222
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
210
|
Verified
Not enough data
7.9
178
Not enough data
8.5
211
|
Verified
Not enough data
7.4
161
Not enough data
8.9
202
|
Verified
Not enough data
8.8
199
|
Verified
Not enough data
SMS Platform
8.3
223
|
Verified
Not enough data
8.8
224
|
Verified
Not enough data
7.9
150
Not enough data
Feature Not Available
Not enough data
7.9
170
Not enough data
8.7
204
|
Verified
Not enough data
Agentic AI - SMS Marketing
7.5
8
Not enough data
7.5
8
Not enough data
7.7
8
Not enough data
7.6
7
Not enough data
7.4
7
Not enough data
6.9
7
Not enough data
Data Sourcing
8.3
119
Not enough data
8.2
118
Not enough data
8.4
117
Not enough data
8.4
122
Not enough data
Intelligence
8.6
121
Not enough data
7.8
122
Not enough data
7.9
116
Not enough data
Platform Basics
8.0
265
Not enough data
8.2
256
Not enough data
8.6
252
Not enough data
8.2
244
Not enough data
8.3
183
Not enough data
Agentic AI - Customer Journey Mapping
6.7
5
Not enough data
Platform Basics
8.6
272
|
Verified
Not enough data
8.9
273
|
Verified
Not enough data
Platform Data
8.7
280
|
Verified
Not enough data
8.4
263
|
Verified
Not enough data
8.7
275
|
Verified
Not enough data
Feature Not Available
Not enough data
Platform Additional Functionality
8.8
271
|
Verified
Not enough data
8.7
270
|
Verified
Not enough data
8.4
265
Not enough data
Agentic AI - Customer Journey Analytics
7.8
10
Not enough data
6.8
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
Loyalty Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Loyalty Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Loyalty Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
9.1
49
Not enough data
8.9
50
Not enough data
8.3
49
Not enough data
9.0
48
Not enough data
9.0
49
Not enough data
8.2
49
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
8.9
48
Not enough data
8.8
49
Not enough data
8.1
47
Not enough data
8.5
50
Not enough data
Agentic AI - Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Content Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
Not enough data
Not enough data
Analysis
8.3
121
Not enough data
8.9
130
|
Verified
Not enough data
8.2
114
Not enough data
8.4
118
Not enough data
Campaigns
8.3
111
|
Verified
Not enough data
9.1
129
|
Verified
Not enough data
8.9
119
|
Verified
Not enough data
Feature Not Available
Not enough data
9.0
120
Not enough data
8.8
123
Not enough data
Engagement
8.3
110
Not enough data
Platform
8.8
120
Not enough data
8.7
110
|
Verified
Not enough data
8.6
104
Not enough data
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing Operations
8.3
214
|
Verified
9.3
5
8.6
224
|
Verified
9.0
5
8.6
233
|
Verified
9.0
5
8.9
230
|
Verified
9.3
5
Feature Not Available
8.7
5
Feature Not Available
7.3
5
Campaign Activity
8.7
231
|
Verified
9.3
5
8.5
237
|
Verified
9.7
5
8.4
229
|
Verified
9.0
5
8.6
230
|
Verified
9.0
5
8.3
223
|
Verified
9.3
5
8.0
198
8.7
5
Agentic AI - Marketing Analytics
8.1
7
Not enough data
8.1
7
Not enough data
8.1
6
Not enough data
Categories
Categories
Shared Categories
WebEngage and Xeno are categorized as Customer Journey Mapping, SMS Marketing, Personalization, E-Commerce Personalization, Customer Journey Analytics, and Marketing Analytics
Unique Categories
WebEngage is categorized as Push Notification, Customer Data Platform (CDP), Transactional Email, Mobile Marketing, Marketing Automation, and WhatsApp Marketing
Reviews
Reviewers' Company Size
WebEngage
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Xeno
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
11.7%
Education Management
11.5%
Marketing and Advertising
7.3%
Information Technology and Services
5.4%
E-Learning
5.4%
Other
58.7%
Food & Beverages
31.3%
Retail
25.0%
Apparel & Fashion
15.6%
Cosmetics
6.3%
Staffing and Recruiting
3.1%
Other
18.8%
Alternatives
Discussions
Can we get a detailed day to day report of a journey?
2 Comments
GS
YESRead more
What are the unique journeys have you executed which resulted
1 Comment
VJ
Hi Atul,
Here are a few examples of unique journeys executed on the WebEngage dashboard that drove significant results for some clients :
Targeted,...Read more
What is Xeno used for?
1 Comment
GL
Xeno is a modern communication platform that helps companies efficiently connect with their customers, whether in sales, customer support, or marketing. At...Read more
Xeno has no more discussions with answers
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