# Weave vs iTRUST Comparison --- ## AI Generated Summary - **G2 reviewers report** that Weave excels in overall user satisfaction, boasting a significantly higher G2 Score compared to iTRUST. Users appreciate features like the call popping functionality, which allows for quick access to client information, enhancing efficiency during client interactions. - **Users say** that Weave's implementation process is straightforward, with many recent users highlighting the intuitive setup and responsive customer support. This contrasts with iTRUST, where while users find it easy to navigate, the overall satisfaction is lower, indicating potential challenges in user experience. - **Reviewers mention** that Weave offers valuable flexibility with its ability to send text and payment links, which is particularly beneficial during system downtimes. In comparison, iTRUST is praised for its organized interface that keeps patient and practice information in one place, but it lacks the same level of operational flexibility. - **According to verified reviews** , Weave's ease of use is rated highly, with users finding the platform straightforward and intuitive. iTRUST also receives positive feedback for its user-friendly design, but it does not match the same level of enthusiasm seen in Weave's reviews. - **Users highlight** that Weave's customer support is a strong point, with many noting that their concerns are addressed promptly. In contrast, iTRUST users report a higher satisfaction with support quality, indicating that while both platforms have their strengths, Weave may need to enhance its support services to compete effectively. - **Reviewers indicate** that Weave is particularly well-suited for small businesses, as evidenced by the majority of its reviews coming from this segment. iTRUST also caters to small businesses but has a slightly lower percentage of reviews from this market, suggesting that Weave may be a more popular choice among smaller practices. | | Weave | iTRUST | |---|---|---| | **Star Rating** | 4.6 out of 5 | 5.0 out of 5 | | **Total Reviews** | 433 | 116 | | **Largest Market Segment** | Small-Business (93.1% of reviews) | Small-Business (87.0% of reviews) | | **Entry Level Price** | Starting at $249.00 1 Location Per Month | No pricing available | --- ## Top Pros & Cons ### Weave Pros: - Communication (148 reviews) - Patient Communication (136 reviews) Cons: - Messaging Issues (57 reviews) - Technical Issues (40 reviews) ### iTRUST **Not enough data** --- ## Ratings Comparison | Rating | Weave | iTRUST | |---|---|---| | **Meets Requirements** | 9.1 (342 reviews) | 10.0 (107 reviews) | | **Ease of Use** | 9.4 (351 reviews) | 9.9 (109 reviews) | | **Ease of Setup** | 9.1 (246 reviews) | 9.8 (79 reviews) | | **Ease of Admin** | 9.4 (207 reviews) | 10.0 (27 reviews) | | **Quality of Support** | 8.9 (338 reviews) | 10.0 (105 reviews) | | **Has the product been a good partner in doing business?** | 9.2 (207 reviews) | 10.0 (27 reviews) | | **Product Direction (% positive)** | 9.6 (341 reviews) | 9.7 (108 reviews) | --- ## Pricing ### Weave #### Entry-Level Pricing Plan: Weave Price: Starting at $249.00 1 Location Per Month Key Features: - VOIP Phones - Bulk Texting - Phone Tree [Learn more about Weave](https://www.g2.com/products/weave-weave/reviews) #### Free Trial No ### iTRUST #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### Patient Relationship Management (PRM) | Product | Score | Reviews | |---|---|---| | **Weave** | 8.9/10 | 122 | | **iTRUST** | N/A | N/A | #### Information Flow | Feature | Weave | iTRUST | |---|---|---| | **Patient Case Management** | 8.9 (95 reviews) | Not enough data | | **Referrals Management** | 8.2 (83 reviews) | Not enough data | | **Records Management** | 8.4 (90 reviews) | Not enough data | #### Patient Experience | Feature | Weave | iTRUST | |---|---|---| | **Dashboards & Reporting** | 8.8 (96 reviews) | Not enough data | | **Team Management** | 9.1 (95 reviews) | Not enough data | | **Secure Communications** | 9.5 (106 reviews) | Not enough data | | **Patient Experience Management** | 9.4 (104 reviews) | Not enough data | ### HIPAA Compliant Messaging | Product | Score | Reviews | |---|---|---| | **Weave** | 9.5/10 | 140 | | **iTRUST** | N/A | N/A | #### Platform | Feature | Weave | iTRUST | |---|---|---| | **User Authorization - HIPAA Compliant Messaging** | 9.5 (128 reviews) | Not enough data | | **Compliant Texting - HIPAA Compliant Messaging** | 9.6 (130 reviews) | Not enough data | | **Compliant Emailing - HIPAA Compliant Messaging** | 9.2 (121 reviews) | Not enough data | | **Clinical Communication - HIPAA Compliance** | 9.4 (122 reviews) | Not enough data | | **HIPAA Compliance - HIPAA Compliant Messaging** | 9.7 (127 reviews) | Not enough data | | **Operating Systems - HIPAA Compliant Messaging** | 9.6 (124 reviews) | Not enough data | | **Message Lifespan - HIPAA Compliant Messaging** | 9.5 (118 reviews) | Not enough data | | **Workflow Enhancement - HIPAA Compliant Messaging** | 9.4 (118 reviews) | Not enough data | ### Patient Intake | Product | Score | Reviews | |---|---|---| | **Weave** | 8.4/10 | 43 | | **iTRUST** | N/A | N/A | #### Patient Convenience | Feature | Weave | iTRUST | |---|---|---| | **Tablets and Kiosks** | 7.7 (37 reviews) | Not enough data | | **Payment Collection** | 7.9 (38 reviews) | Not enough data | | **Form Workflow** | 8.9 (38 reviews) | Not enough data | | **Patient Check-in** | 8.6 (38 reviews) | Not enough data | | **Mobile Patient Intake** | 8.6 (37 reviews) | Not enough data | #### Administration | Feature | Weave | iTRUST | |---|---|---| | **Patient Data Transfer** | 8.8 (37 reviews) | Not enough data | | **HIPAA Compliance** | 9.4 (38 reviews) | Not enough data | | **Insurance Credentialing** | 7.6 (34 reviews) | Not enough data | | **ID Verification** | Feature Not Available | Not enough data | | **Appointment Scheduler Integration** | 7.8 (35 reviews) | Not enough data | | **E-Signature** | 8.7 (36 reviews) | Not enough data | ### Patient Engagement | Product | Score | Reviews | |---|---|---| | **Weave** | 8.9/10 | 144 | | **iTRUST** | N/A | N/A | #### Patient-Centered Functions | Feature | Weave | iTRUST | |---|---|---| | **Online Presence Management** | 8.4 (104 reviews) | Not enough data | | **Patient Feedback Management** | 8.9 (121 reviews) | Not enough data | | **Patient Portal** | Feature Not Available | Not enough data | | **Patient Communications** | 9.6 (134 reviews) | Not enough data | | **Integration with Wearables** | Feature Not Available | Not enough data | #### Operations | Feature | Weave | iTRUST | |---|---|---| | **Workflow Management** | 9.4 (121 reviews) | Not enough data | | **Interoperability** | 9.0 (115 reviews) | Not enough data | | **Digital Intake Forms** | 8.4 (103 reviews) | Not enough data | | **Engagement Measuring** | 9.0 (110 reviews) | Not enough data | | **Patient Satisfaction Management** | 9.2 (121 reviews) | Not enough data | | **EHR Integration** | 8.4 (104 reviews) | Not enough data | | **IPC Systems Integration** | Feature Not Available | Not enough data | #### Generative AI | Feature | Weave | iTRUST | |---|---|---| | **AI Text Summarization** | Feature Not Available | Not enough data | ### Medical Spa | Product | Score | Reviews | |---|---|---| | **Weave** | 9.5/10 | 15 | | **iTRUST** | N/A | N/A | #### Business Management | Feature | Weave | iTRUST | |---|---|---| | **Inventory Management** | Feature Not Available | Not enough data | | **Merchant Services** | 9.2 (10 reviews) | Not enough data | | **Appointment Scheduling** | 8.8 (11 reviews) | Not enough data | | **Employee Management** | Feature Not Available | Not enough data | #### Marketing | Feature | Weave | iTRUST | |---|---|---| | **Client Communications** | 9.3 (12 reviews) | Not enough data | | **Loyalty Management** | Feature Not Available | Not enough data | | **CRM** | 8.9 (9 reviews) | Not enough data | #### Practice Management | Feature | Weave | iTRUST | |---|---|---| | **Patient Records** | 8.1 (9 reviews) | Not enough data | | **Photo Management** | 7.0 (10 reviews) | Not enough data | | **E-Prescribing and Lab Orders** | Feature Not Available | Not enough data | | **Patient Portal** | Feature Not Available | Not enough data | | **Insurance Billing** | 8.0 (9 reviews) | Not enough data | #### Platform Tools | Feature | Weave | iTRUST | |---|---|---| | **Reporting and Analytics** | 8.1 (9 reviews) | Not enough data | | **Healthtech Integrations** | 8.3 (10 reviews) | Not enough data | | **Mobile App** | 9.4 (11 reviews) | Not enough data | ### VoIP Providers | Product | Score | Reviews | |---|---|---| | **Weave** | 7.5/10 | 9 | | **iTRUST** | N/A | N/A | #### Platform Basics - VoIP Providers | Feature | Weave | iTRUST | |---|---|---| | **PBX systems, VoIP Softphone** | 8.9 (6 reviews) | Not enough data | | **Call Management** | 9.7 (6 reviews) | Not enough data | | **Network monitoring** | 8.6 (6 reviews) | Not enough data | | **Integrations** | 9.2 (6 reviews) | Not enough data | | **Virtual PBX** | 6.9 (6 reviews) | Not enough data | | **SIP trunking services** | 9.3 (5 reviews) | Not enough data | #### Basic Communication | Feature | Weave | iTRUST | |---|---|---| | **Phone Calls** | 9.6 (9 reviews) | Not enough data | | **Video Calls** | 4.8 (7 reviews) | Not enough data | | **Instant Messaging** | 10.0 (9 reviews) | Not enough data | | **Screen Sharing** | 4.8 (7 reviews) | Not enough data | | **Conference Calls** | 6.2 (7 reviews) | Not enough data | | **Desk-to-Desk Calls** | 8.3 (7 reviews) | Not enough data | #### Agentic AI - VoIP Providers | Feature | Weave | iTRUST | |---|---|---| | **Autonomous Task Execution** | 7.0 (5 reviews) | Not enough data | | **Cross-system Integration** | 7.7 (5 reviews) | Not enough data | | **Adaptive Learning** | 9.0 (5 reviews) | Not enough data | | **Proactive Assistance** | 8.0 (5 reviews) | Not enough data | #### Access | Feature | Weave | iTRUST | |---|---|---| | **Software Pairing** | 8.3 (7 reviews) | Not enough data | | **Browser Extension** | 6.7 (7 reviews) | Not enough data | | **Individual Download** | 9.2 (8 reviews) | Not enough data | #### Advanced Features | Feature | Weave | iTRUST | |---|---|---| | **Hold Music** | 9.8 (9 reviews) | Not enough data | | **Automated Attendants** | 9.2 (8 reviews) | Not enough data | | **VOiP Number** | 9.8 (7 reviews) | Not enough data | ### Veterinary Practice Management | Product | Score | Reviews | |---|---|---| | **Weave** | N/A | N/A | | **iTRUST** | N/A | N/A | #### Agentic AI - Veterinary Practice Management | Feature | Weave | iTRUST | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### AI Patient Engagement & Operations | Product | Score | Reviews | |---|---|---| | **Weave** | N/A | N/A | | **iTRUST** | N/A | N/A | #### Patient Communication & Engagement | Feature | Weave | iTRUST | |---|---|---| | **Personalized Patient Outreach** | Not enough data | Not enough data | | **Intelligent Chatbots & Virtual Assistants** | Not enough data | Not enough data | | **Two-Way Patient Messaging** | Not enough data | Not enough data | | **AI-Powered Appointment Reminders** | Not enough data | Not enough data | #### Scheduling & Access Optimization | Feature | Weave | iTRUST | |---|---|---| | **Self-Service Appointment Scheduling** | Not enough data | Not enough data | | **Digital Intake & Pre-Visit Forms** | Not enough data | Not enough data | | **AI-Based Scheduling Optimization** | Not enough data | Not enough data | | **Waitlist & Cancellation Management** | Not enough data | Not enough data | #### Care Coordination & Automation | Feature | Weave | iTRUST | |---|---|---| | **Risk Stratification & Patient Prioritization** | Not enough data | Not enough data | | **Automated Care Pathway Guidance** | Not enough data | Not enough data | | **Referral Management** | Not enough data | Not enough data | #### Operational Intelligence & Integration | Feature | Weave | iTRUST | |---|---|---| | **Predictive No-Show Analytics** | Not enough data | Not enough data | | **EHR & Practice Management Integration** | Not enough data | Not enough data | | **Operational Performance Dashboards** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Optometry Software](https://www.g2.com/categories/optometry) **Unique to Weave (10):** [Patient Intake Software](https://www.g2.com/categories/patient-intake), [Medical Spa Software](https://www.g2.com/categories/medical-spa), [Patient Engagement Software](https://www.g2.com/categories/patient-engagement), [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging), [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm), [Veterinary Practice Management Software](https://www.g2.com/categories/veterinary-practice-management), [Other Dental Software](https://www.g2.com/categories/other-dental), [Patient Scheduling Software](https://www.g2.com/categories/patient-scheduling), [VoIP Providers](https://www.g2.com/categories/voip-providers), [AI Patient Engagement & Operations Software](https://www.g2.com/categories/ai-patient-engagement-operations) --- ## Reviewer Demographics ### By Company Size | Segment | Weave | iTRUST | |---|---|---| | **Small-Business** | 93.1% | 87.0% | | **Mid-Market** | 6.6% | 11.3% | | **Enterprise** | 0.2% | 1.7% | ### By Industry #### Weave - **Medical Practice:** 34.7% - **Hospital & Health Care:** 25.6% - **Health, Wellness and Fitness:** 20.7% - **Veterinary:** 8.1% - **Accounting:** 1.2% - **Alternative Medicine:** 1.2% - **Consumer Services:** 1.0% - **Medical Devices:** 0.7% - **Retail:** 0.5% - **Computer Software:** 0.5% - **Other:** 5.7% #### iTRUST - **Hospital & Health Care:** 13.9% - **Accounting:** 9.6% - **Health, Wellness and Fitness:** 7.8% - **Medical Practice:** 7.8% - **Computer Software:** 6.1% - **Consulting:** 5.2% - **Alternative Medicine:** 3.5% - **Marketing and Advertising:** 3.5% - **Higher Education:** 2.6% - **Information Technology and Services:** 2.6% - **Other:** 37.4% --- ## Alternatives ### Alternatives to Weave - [Solutionreach](https://www.g2.com/products/solutionreach/reviews) — 4.3/5 stars (169 reviews) - [RevenueWell](https://www.g2.com/products/revenuewell/reviews) — 4.7/5 stars (136 reviews) - [Demandforce](https://www.g2.com/products/demandforce/reviews) — 3.4/5 stars (29 reviews) - [Spruce Health](https://www.g2.com/products/spruce-health/reviews) — 4.7/5 stars (338 reviews) - [NexHealth](https://www.g2.com/products/nexhealth/reviews) — 4.8/5 stars (107 reviews) - [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2108 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4065 reviews) - [Covetrus Pulse](https://www.g2.com/products/covetrus-pulse/reviews) — 4.0/5 stars (402 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (527 reviews) - [Paubox](https://www.g2.com/products/paubox/reviews) — 4.9/5 stars (569 reviews) ### Alternatives to iTRUST - [Adit](https://www.g2.com/products/adit/reviews) — 4.8/5 stars (86 reviews) - [RevolutionEHR](https://www.g2.com/products/revolutionehr/reviews) — 4.1/5 stars (27 reviews) - [Crystal Practice Management](https://www.g2.com/products/crystal-practice-management/reviews) — 4.3/5 stars (20 reviews) - [Eyefinity OfficeMate](https://www.g2.com/products/eyefinity-officemate/reviews) — 3.6/5 stars (39 reviews) - [Compulink Advantage](https://www.g2.com/products/compulink-advantage/reviews) — 3.9/5 stars (47 reviews) - [Nextech EHR](https://www.g2.com/products/nextech-ehr/reviews) — 4.3/5 stars (41 reviews) - [Sightview Optometry](https://www.g2.com/products/sightview-optometry/reviews) — 3.3/5 stars (14 reviews) - [CureMD](https://www.g2.com/products/curemd-curemd/reviews) — 3.1/5 stars (28 reviews) - [OSCAR EMR](https://www.g2.com/products/oscar-emr/reviews) — 3.6/5 stars (7 reviews) - [MaximEyes](https://www.g2.com/products/maximeyes/reviews) — 4.1/5 stars (5 reviews) --- ## Top Discussions ### Weave - Title: [Is weave Hipaa compliant?](https://www.g2.com/discussions/is-weave-hipaa-compliant) — 2 comments > **Top comment:** "Yes" - Title: [How much is weave dental?](https://www.g2.com/discussions/how-much-is-weave-dental) — 2 comments > **Top comment:** "N/A" - Title: [What does the company weave do?](https://www.g2.com/discussions/weave-what-does-the-company-weave-do) — 2 comments > **Top comment:** "They are messaging resource for our dental office. We can easily correspond with our patients as well as send them links to digital forms. Patients can..." - Title: [What is weave dental?](https://www.g2.com/discussions/what-is-weave-dental) — 2 comments > **Top comment:** "The app can be used at dental offices. " - Title: [Is there campaigns for emailing promos, post op, education etc.. coming?](https://www.g2.com/discussions/is-there-campaigns-for-emailing-promos-post-op-education-etc-coming) — 1 comment, 1 upvote > **Top comment:** "Hi Jana! Thank you for asking this question. My name is Jasmine and I'm a Research Analyst at G2. One of my main areas of focus is health care, and I strive..." ### iTRUST No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/weave-weave-vs-itrust-2026-02-03)