Professionalism, response time, timeliness, excellent staff, well versed.
They are so professional. They do what they say they're going to do, and then some. They also go month to month on their engagements, meaning they have to perform.
Poor performance, poor execution, did not take full advantage of our assets, cookie-cutter design. I provided multiple opportunities for them to dial in an approach that would leverage our 20-years of experience but they continued with their cookie cutter...