Compare Wati and Zoho SalesIQ
Featured Products
At a Glance
Market Segments
Small-Business (76.8% of reviews)
Small-Business (73.7% of reviews)
Entry-Level Pricing
Contact Us
$0.00 3 Operator Per Month
Wati
Star Rating
(477)4.6 out of 5
Market Segments
Small-Business (76.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plans
Zoho SalesIQ
Star Rating
(254)4.4 out of 5
Market Segments
Small-Business (73.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 3 Operator Per Month
Browse all 4 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Wati excels in user-friendliness, with many users appreciating its simple interface that facilitates quick customer communication. This ease of use is highlighted by feedback mentioning how the platform makes managing chats more efficient, especially for WhatsApp interactions.
- Users say that Zoho SalesIQ offers robust real-time engagement features, such as visitor tracking and live chat capabilities. Reviewers have noted that these tools help them understand site visitors better and initiate conversations at the right moment, enhancing overall customer interaction.
- According to verified reviews, Wati's setup process is notably straightforward, with users appreciating the clear guidance provided during onboarding. This contrasts with some feedback on Zoho SalesIQ, where users have found the implementation to be effective but not as intuitive as Wati's.
- Reviewers mention that while both platforms provide good support, Wati has a slight edge with a higher quality of support rating. Users have expressed satisfaction with Wati's responsiveness and helpfulness, which is crucial for businesses relying on timely customer interactions.
- G2 reviewers highlight that Zoho SalesIQ is particularly beneficial for small businesses, with many users leveraging its features to boost conversion rates through effective visitor engagement. However, some users feel that it could improve in areas like customization compared to Wati.
- Users report that Wati's ability to handle customer communications at scale is a significant advantage, especially since it operates on widely used platforms like WhatsApp. This accessibility is a key factor for businesses looking to enhance their customer support without complicating their processes.
Pricing
Entry-Level Pricing
Wati
Growth
Contact Us
Send WhatsApp messages to thousands of users in one click to improve reach.
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month
Zoho SalesIQ
FREE
$0.00
3 Operator Per Month
- File sharing
- Track and engage with 10K visitors/month
- 100 chat sessions/month
Free Trial
Wati
Free Trial is available
Zoho SalesIQ
Free Trial is available
Ratings
Meets Requirements
8.9
364
8.7
211
Ease of Use
9.2
375
8.7
211
Ease of Setup
8.9
338
8.6
154
Ease of Admin
9.1
285
8.7
152
Quality of Support
8.5
356
8.3
198
Has the product been a good partner in doing business?
9.1
280
8.9
146
Product Direction (% positive)
9.3
344
8.6
208
Features by Category
Messenger
Not enough data
8.2
11
|
Verified
Not enough data
8.3
11
|
Verified
Not enough data
8.9
15
|
Verified
Not enough data
8.9
14
|
Verified
Channels
Not enough data
8.7
10
|
Verified
Not enough data
9.3
12
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
9
|
Verified
Customers
Not enough data
8.9
15
|
Verified
Not enough data
8.6
15
|
Verified
Not enough data
8.3
15
Not enough data
8.8
15
|
Verified
Not enough data
8.9
15
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Design
8.7
155
Not enough data
7.9
152
Not enough data
8.7
166
Not enough data
8.5
153
Not enough data
8.7
153
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Functionality
8.8
135
Not enough data
8.6
118
Not enough data
8.6
115
Not enough data
Support
8.6
118
Not enough data
8.4
114
Not enough data
8.7
130
Not enough data
Responses
8.6
176
7.4
12
8.8
168
7.6
13
8.7
166
8.2
13
8.6
159
7.9
14
8.5
156
8.0
9
Platform
8.7
163
8.3
14
8.8
146
7.9
13
8.4
160
7.8
13
8.0
163
7.7
14
Feature Not Available
7.9
8
8.7
152
7.8
12
8.6
152
7.7
13
Generative AI
7.4
97
Not enough data
Feature Not Available
Not enough data
Messaging Channels
7.4
44
Not enough data
Feature Not Available
Not enough data
7.1
46
Not enough data
9.1
68
Not enough data
Administration
9.2
67
Not enough data
9.0
64
Not enough data
8.2
60
Not enough data
8.7
67
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
9.1
58
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.5
40
Not enough data
8.8
44
|
Verified
Not enough data
Feature Not Available
Internal Use
Not enough data
8.3
56
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
55
|
Verified
Not enough data
8.3
43
Not enough data
Feature Not Available
Not enough data
8.7
50
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
7.7
17
Not enough data
7.7
16
Not enough data
7.2
13
Not enough data
7.5
10
Not enough data
8.0
10
Self-Service Platform
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
9
Not enough data
7.5
8
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
8.3(won by default)
55
Not enough data
8.6(won by default)
57
Not enough data
8.5(won by default)
54
Not enough data
Channels
Feature Not Available
Not enough data
8.4(won by default)
56
Not enough data
8.6(won by default)
59
Not enough data
7.7(won by default)
50
Not enough data
8.5(won by default)
51
Not enough data
Insight
8.0(won by default)
49
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
WhatsApp Messaging - WhatsApp Marketing
9.2
90
Not enough data
9.4
97
Not enough data
9.3
89
Not enough data
9.1
87
Not enough data
9.2
86
Not enough data
9.3
93
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
8.8
85
Not enough data
9.2
85
Not enough data
8.6
79
Not enough data
8.9
81
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
Not enough data
7.7
8
Not enough data
7.5
6
Not enough data
7.2
6
Discovery
Not enough data
7.9
7
Not enough data
8.1
7
Not enough data
7.4
7
Management
Not enough data
7.5
6
Not enough data
7.0
5
Platform
Not enough data
7.3
5
Not enough data
7.9
7
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.0
10
|
Verified
Not enough data
8.1
9
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feedback
Not enough data
8.5
9
|
Verified
Not enough data
7.9
7
|
Verified
Not enough data
7.2
6
Not enough data
7.9
7
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Wati and Zoho SalesIQ are categorized as Chatbots
Unique Categories
Wati is categorized as Communication Platform as a Service (CPaaS), Proactive Notification, Customer Communications Management, Social Customer Service, and WhatsApp Marketing
Zoho SalesIQ is categorized as Conversational Marketing, Live Chat, Sales Coaching, Customer Self-Service, Visitor Identification, and Lead Scoring
Reviews
Reviewers' Company Size
Wati
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho SalesIQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
10.3%
Information Technology and Services
7.3%
Retail
6.3%
Marketing and Advertising
6.1%
Health, Wellness and Fitness
5.9%
Other
64.2%
Information Technology and Services
16.4%
Marketing and Advertising
8.2%
Computer Software
6.5%
Insurance
4.7%
Financial Services
4.3%
Other
59.9%
Discussions
What is WATI used for?
2 Comments
PP
Wati is WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their...Read more
Can i send custom pdf by template by providing custom link tomy customer?
2 Comments
JD
Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF...Read more
How to include pictures as a button option?
1 Comment
JD
Pictures cannot be added as buttons.
However, you can have messages with pictures and regular text buttons.Read more
Zoho SalesIQ has no discussions with answers
