Compare Wati and Zoho Desk 
Featured Products
At a Glance
Market Segments
Small-Business (76.8% of reviews)
Small-Business (72.7% of reviews)
Entry-Level Pricing
Contact Us
$0.00
Wati
Star Rating
(477)4.6 out of 5
Market Segments
Small-Business (76.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansZoho Desk
Star Rating
(7,545)4.4 out of 5
Market Segments
Small-Business (72.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in overall user satisfaction, reflected in its higher G2 Score of 80.14 compared to Wati's 57.68. Users appreciate its drag-and-drop interface and the ability to manage tickets efficiently, which significantly enhances their workflow.
- Users say that Wati shines in its simplicity and effectiveness for managing WhatsApp communications. Many find it user-friendly, allowing for easy setup of automated messages and chatbots, which is particularly beneficial for small businesses looking to streamline their customer interactions.
- According to verified reviews, Zoho Desk's implementation process is praised for being quick and intuitive, with users highlighting the multiple options for actioning tickets that help in organizing their support system effectively. This contrasts with Wati, where some users noted a need for more advanced features as their business scales.
- Reviewers mention that Wati provides reliable WhatsApp API access and a shared team inbox, making it a solid choice for businesses focused on WhatsApp communication. However, some users feel that it lacks the comprehensive support features that Zoho Desk offers, such as detailed ticket management.
- Users highlight that Zoho Desk's quality of support is commendable, with a score that reflects its ability to assist users effectively. In contrast, while Wati's support is rated positively, some users have expressed a desire for more robust support options as they encounter challenges with scaling their operations.
- G2 reviewers note that while both platforms cater well to small businesses, Zoho Desk's extensive feature set and higher total number of reviews (over 7,000) suggest a more established presence in the market, providing users with a sense of reliability and trust that Wati, with its fewer reviews, may still be building.
Pricing
Entry-Level Pricing
Wati
Growth
Contact Us
Send WhatsApp messages to thousands of users in one click to improve reach.
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Wati
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.9
364
8.7
6,057
Ease of Use
9.2
375
8.5
6,138
Ease of Setup
8.9
338
8.1
5,410
Ease of Admin
9.1
285
8.3
4,930
Quality of Support
8.5
356
8.3
5,445
Has the product been a good partner in doing business?
9.1
280
8.4
4,458
Product Direction (% positive)
9.3
344
8.9
5,792
Features by Category
Ticket and Case Management
Not enough data
8.7
3464
|
Verified
Not enough data
8.5
3369
|
Verified
Not enough data
8.3
3189
|
Verified
Not enough data
8.3
2960
|
Verified
Not enough data
8.2
2689
|
Verified
Not enough data
8.4
2917
|
Verified
Not enough data
8.5
2943
|
Verified
Not enough data
8.3
2530
|
Verified
Generative AI
Not enough data
7.4
968
Not enough data
7.4
953
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.2
361
Not enough data
7.2
358
Communication Channels
Not enough data
8.3
2878
|
Verified
Not enough data
8.6
3125
|
Verified
Not enough data
8.2
2423
|
Verified
Not enough data
8.0
2163
|
Verified
Not enough data
7.8
1926
|
Verified
Platform
Not enough data
8.1
2304
|
Verified
Not enough data
8.2
2757
|
Verified
Not enough data
8.4
2858
|
Verified
Not enough data
8.2
2350
|
Verified
Not enough data
8.3
2845
|
Verified
Not enough data
8.4
2985
|
Verified
Administration
Not enough data
8.2
344
Not enough data
8.2
342
Not enough data
8.4
345
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
336
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
333
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
Channels
Feature Not Available
8.2
579
Feature Not Available
8.0
558
Feature Not Available
Feature Not Available
Design
8.7
155
7.9
547
7.9
152
7.7
556
8.7
166
8.1
553
8.5
153
8.1
549
8.7
153
8.1
533
Generative AI
Feature Not Available
7.5
428
Feature Not Available
7.5
421
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Functionality
8.8
135
Not enough data
8.6
118
Not enough data
8.6
115
Not enough data
Support
8.6
118
Not enough data
8.4
114
Not enough data
8.7
130
Not enough data
Responses
8.6
176
Not enough data
8.8
168
Not enough data
8.7
166
Not enough data
8.6
159
Not enough data
8.5
156
Not enough data
Platform
8.7
163
Not enough data
8.8
146
Not enough data
8.4
160
Not enough data
8.0
163
Not enough data
Feature Not Available
Not enough data
8.7
152
Not enough data
8.6
152
Not enough data
Generative AI
7.4
97
Not enough data
Feature Not Available
Not enough data
Messaging Channels
7.4
44
Not enough data
Feature Not Available
Not enough data
7.1
46
Not enough data
9.1
68
Not enough data
Administration
9.2
67
Not enough data
9.0
64
Not enough data
8.2
60
Not enough data
8.7
67
Not enough data
Generative AI
Not enough data
7.9
175
Not enough data
8.0
177
Not enough data
Feature Not Available
Communication
Not enough data
8.8
719
|
Verified
Not enough data
8.7
760
|
Verified
Not enough data
8.6
659
Not enough data
8.6
632
|
Verified
Not enough data
8.3
356
Internal Use
Not enough data
8.2
2757
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
455
Not enough data
8.7
714
|
Verified
Not enough data
8.7
693
|
Verified
Not enough data
8.6
707
|
Verified
Generative AI
Not enough data
7.7
422
Self-Service Experience
Not enough data
8.5
1513
Not enough data
8.4
1470
Not enough data
8.1
1277
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
841
Not enough data
8.3
818
Not enough data
7.8
731
Not enough data
8.2
766
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
83
Generative AI
Feature Not Available
8.2(won by default)
120
Feature Not Available
8.1(won by default)
118
Process
8.3
55
8.7(won by 0.4)
491
8.6
57
9.0(won by 0.4)
638
8.5(tied score)
54
8.5(tied score)
490
Channels
Feature Not Available
9.0(won by default)
627
8.4
56
8.5(won by 0.1)
545
8.6
59
8.7(won by 0.1)
516
7.7
50
8.6(won by 0.9)
459
8.5
51
8.8(won by 0.3)
485
Insight
8.0
49
8.7(won by 0.7)
494
Feature Not Available
8.9(won by default)
546
Feature Not Available
8.8(won by default)
516
Feature Not Available
9.0(won by default)
591
Generative AI
Not enough data
7.7
186
Not enough data
7.7
185
WhatsApp Messaging - WhatsApp Marketing
9.2
90
Not enough data
9.4
97
Not enough data
9.3
89
Not enough data
9.1
87
Not enough data
9.2
86
Not enough data
9.3
93
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
8.8
85
Not enough data
9.2
85
Not enough data
8.6
79
Not enough data
8.9
81
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Wati and Zoho Desk are categorized as Customer Communications Management and Social Customer Service
Unique Categories
Wati is categorized as Chatbots, Communication Platform as a Service (CPaaS), Proactive Notification, and WhatsApp Marketing
Zoho Desk is categorized as Help Desk, AI Customer Support Agents, Customer Self-Service, Complaint Management, Live Chat, Digital Customer Service Platforms, Contact Center Knowledge Base, and Google Workspace for Sales
Reviews
Reviewers' Company Size
Wati
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
10.3%
Information Technology and Services
7.3%
Retail
6.3%
Marketing and Advertising
6.1%
Health, Wellness and Fitness
5.9%
Other
64.2%
Information Technology and Services
17.9%
Computer Software
10.7%
Computer & Network Security
4.2%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Discussions
What is WATI used for?
2 Comments
PP
Wati is WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their...Read more
Can i send custom pdf by template by providing custom link tomy customer?
2 Comments
JD
Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF...Read more
How to include pictures as a button option?
1 Comment
JD
Pictures cannot be added as buttons.
However, you can have messages with pictures and regular text buttons.Read more
Where do I find training VDO?
3 Comments
EE
They have a lot of videos right here https://www.youtube.com/user/zoho
You should be able to find the video you need on youtube.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
