Compare WalkMe vs Zendesk Guide

See this
comparison of WalkMe vs. Zendesk Guide
based on data from user reviews. WalkMe rates 4.4/5 stars with 66 reviews. Zendesk Guide rates 4.1/5 stars with 18 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
WalkMe
Free Trial Unavailable
Zendesk Guide
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
8.6
Ease of Use
Ease of Use
7.9
8.8
Ease of Setup
Ease of Setup
8.0
8.2
Ease of Admin
Ease of Admin
8.0
8.3
Quality of Support
Quality of Support
8.9
8.7
Ease of Doing Business With
Ease of Doing Business With
9.1
8.7
Product Direction (% positive)
Product Direction (% positive)
8.9
7.8
Meets Requirements
WalkMe
8.8
Zendesk Guide
8.6
Ease of Use
WalkMe
7.9
Zendesk Guide
8.8
Ease of Setup
WalkMe
8.0
Zendesk Guide
8.2
Ease of Admin
WalkMe
8.0
Zendesk Guide
8.3
Quality of Support
WalkMe
8.9
Zendesk Guide
8.7
Ease of Doing Business With
WalkMe
9.1
Zendesk Guide
8.7
Product Direction (% positive)
WalkMe
8.9
Zendesk Guide
7.8

Features

Knowledge Share
Knowledge Base
WalkMe
8.6
Zendesk Guide
Not enough data available
Searchable Articles
WalkMe
8.4
Zendesk Guide
Not enough data available
Community Forums
WalkMe
7.9
Zendesk Guide
Not enough data available
Interactive FAQs & Forums
WalkMe
8.3
Zendesk Guide
Not enough data available
Interaction
Web Portals
WalkMe
8.3
Zendesk Guide
Not enough data available
Forum to Reponse
WalkMe
8.3
Zendesk Guide
Not enough data available
Tickets and Tagging
WalkMe
8.6
Zendesk Guide
Not enough data available
Live Chat
WalkMe
6.4
Zendesk Guide
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
22.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.9%
61.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.8%
16.7%
WalkMe
Small-Business
33.3%
Mid-Market
40.9%
Enterprise
25.8%
Zendesk Guide
Small-Business
22.2%
Mid-Market
61.1%
Enterprise
16.7%

Reviewers' Industry

 
Computer Software
24.2%
Financial Services
16.7%
 
Information Technology and Services
16.7%
Computer Software
16.7%
 
Telecommunications
7.6%
Information Technology and Services
11.1%
 
Marketing and Advertising
6.1%
Education Management
11.1%
 
Insurance
6.1%
Veterinary
5.6%
 
Other
39.4%
Other
38.9%
WalkMe
Computer Software
24.2%
Information Technology and Services
16.7%
Telecommunications
7.6%
Marketing and Advertising
6.1%
Insurance
6.1%
Other
39.4%
Zendesk Guide
Financial Services
16.7%
Computer Software
16.7%
Information Technology and Services
11.1%
Education Management
11.1%
Veterinary
5.6%
Other
38.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
GI
Consultant in Information Technology and Services

Easy to implement and work with across enterprise SaaS platforms or external website

GV
User in Veterinary

ZD guide allows my team to keep articles and references available for our customers

Most Helpful Critical Review
Most Helpful Critical Review
GI
User in Information Technology and Services
User in Information Technology and Services

Very expensive.

GM
Administrator in Marketing and Advertising

Understanding what articles will appear based on what searches is somewhat cryptic. It doesn't seem that the entire article is searchable, meaning that a user could not be served up the exact article they need, just because their search query is not in the...

 
WalkMe
Most Helpful Favorable Review
GI
Consultant in Information Technology and Services

Easy to implement and work with across enterprise SaaS platforms or external website

Most Helpful Critical Review
GI
User in Information Technology and Services
User in Information Technology and Services

Very expensive.

Zendesk Guide
Most Helpful Favorable Review
GV
User in Veterinary

ZD guide allows my team to keep articles and references available for our customers

Most Helpful Critical Review
GM
Administrator in Marketing and Advertising

Understanding what articles will appear based on what searches is somewhat cryptic. It doesn't seem that the entire article is searchable, meaning that a user could not be served up the exact article they need, just because their search query is not in the...

Screenshots

 No screenshots providedNo screenshots provided
WalkMe
No screenshots provided
Zendesk Guide
No screenshots provided

Downloads

 No downloads providedNo downloads provided
WalkMe
No downloads provided
Zendesk Guide
No downloads provided
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