# WalkMe vs uPerform Comparison
---
## AI Generated Summary
- **G2 reviewers report** that WalkMe excels in user experience, highlighting its **intuitive UI** that makes content creation straightforward. Users appreciate how everything they need is just a click or a menu away, which significantly reduces the learning curve.
- **Users say** that WalkMe's implementation process is quick and efficient, with many noting that the **training courses** provided are beneficial for getting accustomed to the platform. In contrast, uPerform users mention that while the platform is easy to set up, it may not be as seamless as WalkMe's onboarding experience.
- **Reviewers mention** that WalkMe's support team is a standout feature, often described as **amazing** and responsive to user needs. This level of support is a significant factor for many users when choosing to stick with WalkMe, whereas uPerform users appreciate the staff's willingness to listen but do not highlight support to the same extent.
- **According to verified reviews** , WalkMe significantly reduces user confusion and support tickets by providing effective **in-app guidance**. Users value the ability to build and deploy this guidance quickly without altering the underlying software, a feature that is less emphasized in uPerform's feedback.
- **Users highlight** that WalkMe's product direction is viewed positively, with a strong focus on continuous improvement and innovation. In comparison, uPerform's product direction feedback is less favorable, indicating room for growth in this area.
- **G2 reviewers note** that while both platforms cater to enterprise users, WalkMe has a broader range of features that enhance day-to-day usability, such as its **visual editor** and **rule engine** , which are praised for their logical structure and ease of use. uPerform, while effective, may not offer the same level of versatility in feature set.



| | WalkMe | uPerform | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 566 | 28 | 
| **Largest Market Segment** | Enterprise (60.0% of reviews) | Enterprise (64.0% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | 

---
## Top Pros & Cons

### WalkMe

Pros:
- Ease of Use (91 reviews)
- Helpful (63 reviews)

Cons:
- Learning Curve (39 reviews)
- Complexity (28 reviews)

### uPerform

**Not enough data**

---
## Ratings Comparison
| Rating | WalkMe | uPerform | 
|---|---|---|
  | **Meets Requirements** | 8.7 (487 reviews) | 8.4 (16 reviews) | 
  | **Ease of Use** | 8.4 (497 reviews) | 7.8 (16 reviews) | 
  | **Ease of Setup** | 8.1 (406 reviews) | 7.3 (8 reviews) | 
  | **Ease of Admin** | 8.3 (365 reviews) | 7.1 (8 reviews) | 
  | **Quality of Support** | 8.8 (480 reviews) | 7.8 (16 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (362 reviews) | 7.9 (8 reviews) | 
  | **Product Direction (% positive)** | 9.0 (471 reviews) | 5.8 (14 reviews) | 

---
## Pricing

### WalkMe

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### uPerform

#### Entry-Level Pricing

Plan: Custom Subscription

Price: Contact Us

Description: uPerform is a SaaS solution licensed by user count and number of supported applications (e.g., EHR, ERP, HCM). Multi-year contracts are billed annually, typically funded by IT or HR budgets, with flexible options for scalable, multi-app implementations and third-party integrations.

Key Features:
- uPerform

[Learn more about uPerform](https://www.g2.com/products/uperform/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### Mobile App Analytics

| Product | Score | Reviews |
|---|---|---|
| **WalkMe** | 8.1/10 | 22 |
| **uPerform** | N/A | N/A |

#### User Identification

| Feature | WalkMe | uPerform | 
|---|---|---|
| **Demographics** | 7.4 (17 reviews) | Not enough data | 
| **User Segmentation** | 8.5 (19 reviews) | Not enough data | 
| **Geolocation** | 8.0 (14 reviews) | Not enough data | 

#### Tracking & Reporting

| Feature | WalkMe | uPerform | 
|---|---|---|
| **Custom Event Tracking** | 8.6 (18 reviews) | Not enough data | 
| **Real-Time Insights** | 8.2 (19 reviews) | Not enough data | 
| **Attribution** | 8.0 (16 reviews) | Not enough data | 
| **Dashboard** | 8.3 (20 reviews) | Not enough data | 
| **User Path Tracking** | 7.8 (18 reviews) | Not enough data | 
| **User Activity History** | 8.1 (18 reviews) | Not enough data | 

#### Metrics

| Feature | WalkMe | uPerform | 
|---|---|---|
| **Engagement** | 8.4 (18 reviews) | Not enough data | 
| **Exit Tracking** | 8.1 (17 reviews) | Not enough data | 
| **Retention** | 8.1 (18 reviews) | Not enough data | 
| **Return** | 8.2 (16 reviews) | Not enough data | 
| **Conversions** | 8.1 (17 reviews) | Not enough data | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **WalkMe** | 8.4/10 | 364 |
| **uPerform** | N/A | N/A |

#### User Analysis

| Feature | WalkMe | uPerform | 
|---|---|---|
| **Survey Implementation** | 7.9 (288 reviews) | Not enough data | 
| **Data Analysis** | 8.1 (320 reviews) | Not enough data | 

#### User Support

| Feature | WalkMe | uPerform | 
|---|---|---|
| **User Segmentation** | 8.6 (314 reviews) | Not enough data | 
| **Multi-Language Support** | 7.7 (250 reviews) | Not enough data | 
| **Behavior-responsive Messaging** | 8.0 (260 reviews) | Feature Not Available | 

#### Walkthrough Type

| Feature | WalkMe | uPerform | 
|---|---|---|
| **Audio-visual Walkthroughs** | 8.0 (268 reviews) | Not enough data | 
| **Text Bubble Walkthroughs** | 9.0 (319 reviews) | Not enough data | 

#### Platform Basics - Digital Adoption Platform

| Feature | WalkMe | uPerform | 
|---|---|---|
| **Integration** | 8.3 (54 reviews) | Not enough data | 
| **Communications** | 9.2 (62 reviews) | Not enough data | 

#### Analytics - Digital Adoption Platform

| Feature | WalkMe | uPerform | 
|---|---|---|
| **Analytics** | 8.6 (53 reviews) | Not enough data | 

#### Functions - Digital Adoption Platform

| Feature | WalkMe | uPerform | 
|---|---|---|
| **Customer self-service** | 9.0 (51 reviews) | Not enough data | 
| **In-app guidance** | 9.5 (69 reviews) | Not enough data | 

#### Agentic AI - Digital Adoption Platform

| Feature | WalkMe | uPerform | 
|---|---|---|
| **Adaptive Learning** | 6.9 (33 reviews) | Not enough data | 

### Course Authoring

| Product | Score | Reviews |
|---|---|---|
| **WalkMe** | N/A | N/A |
| **uPerform** | 8.5/10 | 12 |

#### Training & eLearning

| Feature | WalkMe | uPerform | 
|---|---|---|
| **Content Creation** | Not enough data | 8.5 (12 reviews) | 
| **Content Libraries** | Not enough data | Feature Not Available | 

#### Agentic AI - Course Authoring

| Feature | WalkMe | uPerform | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **WalkMe** | 9.9/10 | 8 |
| **uPerform** | N/A | N/A |

#### ServiceNow Apps

| Feature | WalkMe | uPerform | 
|---|---|---|
| **ServiceNow Integration** | 10.0 (7 reviews) | Not enough data | 
| **Value** | 9.8 (7 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | WalkMe | uPerform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **WalkMe** | 8.0/10 | 225 |
| **uPerform** | N/A | N/A |

#### Generative AI

| Feature | WalkMe | uPerform | 
|---|---|---|
| **AI Text Summarization** | 7.6 (98 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | WalkMe | uPerform | 
|---|---|---|
| **Knowledge Base** | 8.4 (203 reviews) | Not enough data | 
| **Searchable Articles** | 8.3 (201 reviews) | Not enough data | 
| **Community Forums** | 8.2 (194 reviews) | Not enough data | 
| **Mobile Optimization** | 6.7 (138 reviews) | Not enough data | 
| **Personalization** | 8.1 (172 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | WalkMe | uPerform | 
|---|---|---|
| **Branding** | 8.3 (174 reviews) | Not enough data | 
| **Automation** | 8.2 (179 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.1 (138 reviews) | Not enough data | 
| **Integrations** | 7.6 (158 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | WalkMe | uPerform | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (11 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (12 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (12 reviews) | Not enough data | 
| **Decision Making** | 8.2 (12 reviews) | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **WalkMe** | N/A | N/A |
| **uPerform** | N/A | N/A |

#### Generative AI

| Feature | WalkMe | uPerform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Mobile Analytics

| Product | Score | Reviews |
|---|---|---|
| **WalkMe** | 8.2/10 | 19 |
| **uPerform** | N/A | N/A |

#### Metrics

| Feature | WalkMe | uPerform | 
|---|---|---|
| **Engagement** | 8.4 (18 reviews) | Not enough data | 
| **Exit Tracking** | 8.1 (17 reviews) | Not enough data | 
| **Retention** | 8.1 (18 reviews) | Not enough data | 
| **Return** | 8.2 (16 reviews) | Not enough data | 
| **Conversions** | 8.1 (17 reviews) | Not enough data | 

### Training eLearning

| Product | Score | Reviews |
|---|---|---|
| **WalkMe** | N/A | N/A |
| **uPerform** | N/A | N/A |

#### Platform

| Feature | WalkMe | uPerform | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance** | Not enough data | Not enough data | 
| **Mobility** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### Mobile App Optimization

| Product | Score | Reviews |
|---|---|---|
| **WalkMe** | 8.2/10 | 26 |
| **uPerform** | N/A | N/A |

#### Variation Testing

| Feature | WalkMe | uPerform | 
|---|---|---|
| **A/B Testing** | 7.9 (16 reviews) | Not enough data | 
| **WYSIWYG Editor** | 8.3 (20 reviews) | Not enough data | 
| **Conversion Goal** | 8.1 (18 reviews) | Not enough data | 
| **Percentage of Traffic** | 7.9 (21 reviews) | Not enough data | 
| **Confidence Level** | 8.1 (21 reviews) | Not enough data | 
| **Multivariant Testing** | 8.5 (17 reviews) | Not enough data | 

#### Reporting

| Feature | WalkMe | uPerform | 
|---|---|---|
| **Segmentation** | 8.1 (23 reviews) | Not enough data | 
| **Reports and Dashboards** | 8.2 (24 reviews) | Not enough data | 

#### Personalization

| Feature | WalkMe | uPerform | 
|---|---|---|
| **Standard Targeting** | 8.4 (22 reviews) | Not enough data | 
| **Custom Targeting** | 8.1 (21 reviews) | Not enough data | 
| **Data Segmentation** | 8.1 (19 reviews) | Not enough data | 

#### Administration

| Feature | WalkMe | uPerform | 
|---|---|---|
| **API / Integrations** | 7.4 (18 reviews) | Not enough data | 
| **QA Testing** | 8.1 (19 reviews) | Not enough data | 
| **Performance and Reliability** | 8.2 (24 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.6 (24 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform)

**Unique to WalkMe (4):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Mobile App Analytics Tools](https://www.g2.com/categories/mobile-app-analytics), [Mobile App Optimization Software](https://www.g2.com/categories/mobile-app-optimization), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to uPerform (1):** [Course Authoring Software](https://www.g2.com/categories/course-authoring)


---
## Reviewer Demographics

### By Company Size

| Segment | WalkMe | uPerform | 
|---|---|---|
| **Small-Business** | 12.4% | 16.0% | 
| **Mid-Market** | 27.6% | 20.0% | 
| **Enterprise** | 60.0% | 64.0% | 

### By Industry

#### WalkMe

- **Computer Software:** 11.3%
- **Financial Services:** 7.9%
- **Information Technology and Services:** 7.9%
- **Hospital & Health Care:** 5.4%
- **Insurance:** 4.4%
- **Telecommunications:** 3.7%
- **Banking:** 3.3%
- **Consulting:** 3.0%
- **Pharmaceuticals:** 2.4%
- **Consumer Goods:** 2.2%
- **Other:** 48.4%

#### uPerform

- **E-Learning:** 12.0%
- **Aviation & Aerospace:** 8.0%
- **Oil & Energy:** 8.0%
- **Management Consulting:** 8.0%
- **Information Technology and Services:** 8.0%
- **Financial Services:** 8.0%
- **Automotive:** 4.0%
- **Computer Software:** 4.0%
- **Consumer Goods:** 4.0%
- **Consumer Services:** 4.0%
- **Other:** 32.0%

---
## Alternatives

### Alternatives to WalkMe

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3867 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1795 reviews)
- [Whatfix](https://www.g2.com/products/whatfix/reviews) — 4.6/5 stars (545 reviews)
- [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (344 reviews)
- [UserGuiding](https://www.g2.com/products/userguiding/reviews) — 4.7/5 stars (765 reviews)
- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1050 reviews)
- [Apty](https://www.g2.com/products/apty/reviews) — 4.7/5 stars (147 reviews)
- [Chameleon](https://www.g2.com/products/chameleon/reviews) — 4.4/5 stars (357 reviews)
- [Userlane](https://www.g2.com/products/userlane/reviews) — 4.7/5 stars (81 reviews)
- [Userpilot](https://www.g2.com/products/userpilot/reviews) — 4.6/5 stars (992 reviews)

### Alternatives to uPerform

- [Whatfix](https://www.g2.com/products/whatfix/reviews) — 4.6/5 stars (545 reviews)
- [Litmos](https://www.g2.com/products/litmos/reviews) — 4.3/5 stars (698 reviews)
- [Articulate 360](https://www.g2.com/products/articulate-360/reviews) — 4.7/5 stars (767 reviews)
- [iSpring Suite](https://www.g2.com/products/ispring-suite/reviews) — 4.6/5 stars (827 reviews)
- [Bigtincan Readiness (formerly Brainshark)](https://www.g2.com/products/bigtincan-readiness-formerly-brainshark/reviews) — 4.4/5 stars (617 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3867 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1795 reviews)
- [Userpilot](https://www.g2.com/products/userpilot/reviews) — 4.6/5 stars (992 reviews)
- [Tango](https://www.g2.com/products/tango-tango/reviews) — 4.7/5 stars (504 reviews)
- [UserGuiding](https://www.g2.com/products/userguiding/reviews) — 4.7/5 stars (765 reviews)

---
## Top Discussions

### WalkMe

- Title: [What is the one greatest solution you have used WalkMe for?](https://www.g2.com/discussions/what-is-the-one-greatest-solution-you-have-used-walkme-for) — 3 comments, 2 upvotes
  > **Top comment:** "Our first solution using WalkMe as our Digital Adoption Platform (DAP) provided guidance, insights, engagement, and automation in one seamless package for a..."

### uPerform

- Title: [how do I export LMS package from uPerform](https://www.g2.com/discussions/34858-how-do-i-export-lms-package-from-uperform) — 1 comment, 1 upvote
  > **Top comment:** "uPerform provides the ability to publish content to SCORM and AICC. We’ve recently introduced new functionality in our latest release that provides the..."
- Title: [How to I upload a standard work to the server?](https://www.g2.com/discussions/34612-how-to-i-upload-a-standard-work-to-the-server) — 1 comment
  > **Top comment:** "The uPerform team would be happy to assist you in addressing the issue you’re currently struggling with. Please submit a ticket so a member of our team can..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/walkme-vs-uperform)