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Compare Waffle.io, BMC Remedy, and ServiceNow

Pricing

 
Waffle.io
Free
 
Waffle Takeout
$2,000
per year
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Waffle.io
Waffle.io
Free
Waffle Takeout
$2,000per year
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.0
8.4
Ease of Use
Ease of Use
8.7
7.1
7.4
Ease of Setup
Ease of Setup
8.7
6.9
7.2
Ease of Admin
Ease of AdminNot enough data available
7.2
7.8
Quality of Support
Quality of Support
8.6
7.4
7.9
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
7.9
8.1
Product Direction (% positive)
Product Direction (% positive)
6.7
5.9
7.8
Meets Requirements
Waffle.io
8.5
BMC Remedy
8.0
ServiceNow
8.4
Ease of Use
Waffle.io
8.7
BMC Remedy
7.1
ServiceNow
7.4
Ease of Setup
Waffle.io
8.7
BMC Remedy
6.9
ServiceNow
7.2
Ease of Admin
Waffle.io
Not enough data available
BMC Remedy
7.2
ServiceNow
7.8
Quality of Support
Waffle.io
8.6
BMC Remedy
7.4
ServiceNow
7.9
Ease of Doing Business With
Waffle.io
Not enough data available
BMC Remedy
7.9
ServiceNow
8.1
Product Direction (% positive)
Waffle.io
6.7
BMC Remedy
5.9
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
64.3%
4.1%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
21.7%
17.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.1%
74.2%
78.8%
Waffle.io
Small-Business
64.3%
Mid-Market
28.6%
Enterprise
7.1%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.7%
Enterprise
74.2%
ServiceNow
Small-Business
3.9%
Mid-Market
17.3%
Enterprise
78.8%

Reviewers' Industry

 
Information Technology and Services
28.6%
Information Technology and Services
32.4%
Information Technology and Services
27.6%
 
Computer Software
19.0%
Telecommunications
9.0%
Hospital & Health Care
7.5%
 
Music
9.5%
Hospital & Health Care
6.1%
Higher Education
7.5%
 
Media Production
9.5%
Higher Education
4.3%
Computer Software
6.7%
 
Internet
9.5%
Computer Software
4.3%
Financial Services
6.1%
 
Other
23.8%
Other
43.9%
Other
44.5%
Waffle.io
Information Technology and Services
28.6%
Computer Software
19.0%
Music
9.5%
Media Production
9.5%
Internet
9.5%
Other
23.8%
BMC Remedy
Information Technology and Services
32.4%
Telecommunications
9.0%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.9%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.7%
Financial Services
6.1%
Other
44.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eddie M.
User in Computer Software

I liked the visualization of the work needing to be done, but at the time it was a basic Trello board with an integration to GitHub. Nothing crazy in the way of changing the way the team was doing work.

Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

G2 User in Computer Software

- Organized ticketing queue - Automated email mechanism - Priority based suggestions - ETA alerts - Enhanced knowledge management associated with tickets

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

I have always felt that the integration with github, while quite good, was somewhat spotty. Someone would move something on a waffle board and the issue tags wouldn't get updated in github, or vice versa. This often left members of the software team...

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

G2 User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

 
Waffle.io
Most Helpful Favorable Review
Eddie M.
User in Computer Software

I liked the visualization of the work needing to be done, but at the time it was a basic Trello board with an integration to GitHub. Nothing crazy in the way of changing the way the team was doing work.

Most Helpful Critical Review
G2 User

I have always felt that the integration with github, while quite good, was somewhat spotty. Someone would move something on a waffle board and the issue tags wouldn't get updated in github, or vice versa. This often left members of the software team...

BMC Remedy
Most Helpful Favorable Review
Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

ServiceNow
Most Helpful Favorable Review
G2 User in Computer Software

- Organized ticketing queue - Automated email mechanism - Priority based suggestions - ETA alerts - Enhanced knowledge management associated with tickets

Most Helpful Critical Review
G2 User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

Screenshots

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Waffle.io
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