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Compare Vtiger Help Desk and Zoho Desk

See this
side-by-side comparison of Vtiger Help Desk vs. Zoho Desk
based on preference data from user reviews. Vtiger Help Desk rates 4.0/5 stars with 7 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,675 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Vtiger Help Desk
Vtiger Help Desk
(7)
4.0 out of 5
Vtiger Help Desk
Zoho Desk
Zoho Desk
(2,675)
4.4 out of 5
Zoho Desk
Optimized for quick response
Star Rating
Vtiger Help Desk
Vtiger Help Desk
Zoho Desk
Zoho Desk
Market Segments
Vtiger Help Desk
Vtiger Help Desk
Mid-Market (57.1% of reviews)
Zoho Desk
Zoho Desk
Small-Business (70.5% of reviews)
Entry Level Price
Vtiger Help Desk
Vtiger Help Desk
FREE Up to 10 users free forever
Zoho Desk
Zoho Desk
$0 for 3 agents

Vtiger Help Desk vs Zoho Desk

  • Reviewers felt that Zoho Desk meets the needs of their business better than Vtiger Help Desk.
  • When comparing quality of ongoing product support, reviewers felt that Vtiger Help Desk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Zoho Desk over Vtiger Help Desk.
Categories
Shared Categories
Vtiger Help Desk
Vtiger Help Desk
Zoho Desk
Zoho Desk
Vtiger Help Desk and Zoho Desk are categorized as Help Desk, Customer Self-Service, and Social Customer Service
Unique Categories
Vtiger Help Desk
Vtiger Help Desk has no unique categories
Zoho Desk
Zoho Desk is categorized as Live Chat
Pricing
Vtiger Help Desk
Vtiger Help Desk Pricing
Help Desk Free
FREEUp to 10 users free forever
Help Desk Starter
$10/ user / month (annually)
Help Desk Professional
$20/ user / month (annually)
Free Trial
Zoho Desk
Zoho Desk Pricing
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
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Ratings
Meets Requirements
Vtiger Help Desk
Vtiger Help Desk
8.1
Responses: 6
Zoho Desk
Zoho Desk
8.7
Responses: 2092
Ease of Use
Vtiger Help Desk
Vtiger Help Desk
9.2
Responses: 6
Zoho Desk
Zoho Desk
8.5
Responses: 2112
Ease of Setup
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Zoho Desk
Zoho Desk
8.2
Responses: 1760
Ease of Admin
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Zoho Desk
Zoho Desk
8.3
Responses: 1775
Quality of Support
Vtiger Help Desk
Vtiger Help Desk
8.3
Responses: 6
Zoho Desk
Zoho Desk
8.2
Responses: 1885
Ease of Doing Business With
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Zoho Desk
Zoho Desk
8.5
Responses: 1602
Product Direction (% positive)
Vtiger Help Desk
Vtiger Help Desk
8.1
Responses: 6
Zoho Desk
Zoho Desk
8.6
Responses: 2062
Features
Ticket and Case Management
Ticket creation user experience
Vtiger Help Desk
Vtiger Help Desk
7.8
Responses: 6
Zoho Desk
Zoho Desk
8.7
Responses: 1344
Verified Feature
Ticket response user experience
Vtiger Help Desk
Vtiger Help Desk
9.2
Responses: 6
Zoho Desk
Zoho Desk
8.6
Responses: 1339
Verified Feature
Workflow
Vtiger Help Desk
Vtiger Help Desk
8.6
Responses: 6
Zoho Desk
Zoho Desk
8.4
Responses: 1209
Verified Feature
Response Automation
Vtiger Help Desk
Vtiger Help Desk
7.5
Responses: 6
Zoho Desk
Zoho Desk
8.4
Responses: 1120
Verified Feature
SLA Management
Vtiger Help Desk
Vtiger Help Desk
8.6
Responses: 6
Zoho Desk
Zoho Desk
8.4
Responses: 938
Verified Feature
Attachments/Screencasts
Vtiger Help Desk
Vtiger Help Desk
8.9
Responses: 6
Zoho Desk
Zoho Desk
8.5
Responses: 1131
Verified Feature
Ticket Collaboration
Vtiger Help Desk
Vtiger Help Desk
9.4
Responses: 6
Zoho Desk
Zoho Desk
8.7
Responses: 1135
Verified Feature
Customer and Contacts Database
Vtiger Help Desk
Vtiger Help Desk
9.2
Responses: 6
Zoho Desk
Zoho Desk
8.4
Responses: 726
Verified Feature
Knowledge Share
Knowledge Base
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Zoho Desk
Zoho Desk
8.6
Responses: 654
Searchable Articles
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Zoho Desk
Zoho Desk
8.6
Responses: 629
Community Forums
Vtiger Help Desk
Vtiger Help Desk
Feature Not Available
Zoho Desk
Zoho Desk
8.3
Responses: 507
Interactive FAQs & Forums
Vtiger Help Desk
Vtiger Help Desk
Feature Not Available
Zoho Desk
Zoho Desk
8.4
Responses: 462
Process
Mentions
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Zoho Desk
Zoho Desk
8.9
Responses: 255
Tickets
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Zoho Desk
Zoho Desk
9.1
Responses: 350
Macros
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Zoho Desk
Zoho Desk
8.6
Responses: 259
Collaboration
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Zoho Desk
Zoho Desk
8.9
Responses: 299
Interaction
Web Portals
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Zoho Desk
Zoho Desk
8.6
Responses: 625
Forum to Reponse
Vtiger Help Desk
Vtiger Help Desk
Feature Not Available
Zoho Desk
Zoho Desk
8.5
Responses: 492
Tickets and Tagging
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Zoho Desk
Zoho Desk
8.8
Responses: 698
Live Chat
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Zoho Desk
Zoho Desk
8.6
Responses: 467
Channels
Email
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Zoho Desk
Zoho Desk
9.2
Responses: 348
Social
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Zoho Desk
Zoho Desk
8.6
Responses: 288
Live Chat
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Zoho Desk
Zoho Desk
8.9
Responses: 266
Phone
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Zoho Desk
Zoho Desk
8.7
Responses: 233
Text
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Zoho Desk
Zoho Desk
9.0
Responses: 246
Insight
Surveys
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Zoho Desk
Zoho Desk
8.9
Responses: 262
Reporting
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Zoho Desk
Zoho Desk
8.9
Responses: 299
Visitor Activity
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Zoho Desk
Zoho Desk
8.9
Responses: 279
Help Desk
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Zoho Desk
Zoho Desk
9.1
Responses: 319
Communication Channels
Customer Portal
Vtiger Help Desk
Vtiger Help Desk
9.3
Responses: 5
Zoho Desk
Zoho Desk
8.4
Responses: 1055
Verified Feature
Email to Case
Vtiger Help Desk
Vtiger Help Desk
7.2
Responses: 6
Zoho Desk
Zoho Desk
8.8
Responses: 1209
Verified Feature
Chat/Live Support
Vtiger Help Desk
Vtiger Help Desk
9.7
Responses: 5
Zoho Desk
Zoho Desk
8.5
Responses: 747
Verified Feature
Social Integration
Vtiger Help Desk
Vtiger Help Desk
9.0
Responses: 5
Zoho Desk
Zoho Desk
8.5
Responses: 621
Verified Feature
Voice
Vtiger Help Desk
Vtiger Help Desk
8.9
Responses: 6
Zoho Desk
Zoho Desk
8.5
Responses: 473
Verified Feature
Platform
Mobile User Support
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Zoho Desk
Zoho Desk
8.5
Responses: 645
Verified Feature
Customization
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Zoho Desk
Zoho Desk
8.4
Responses: 950
Verified Feature
User, Role, and Access Management
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Zoho Desk
Zoho Desk
8.5
Responses: 975
Verified Feature
Integration
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Zoho Desk
Zoho Desk
8.6
Responses: 565
Verified Feature
Reporting
Vtiger Help Desk
Vtiger Help Desk
7.5
Responses: 6
Zoho Desk
Zoho Desk
8.4
Responses: 1064
Verified Feature
Dashboards
Vtiger Help Desk
Vtiger Help Desk
8.6
Responses: 6
Zoho Desk
Zoho Desk
8.5
Responses: 1139
Verified Feature
Reviewers' Company Size
Reviewers of Vtiger Help Desk were most often representing companies in the Mid-Market segment, while reviewers for Zoho Desk were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Vtiger Help Desk
Vtiger Help Desk
14.3%
Zoho Desk
Zoho Desk
70.5%
Mid-Market
(51-1000 emp.)
Vtiger Help Desk
Vtiger Help Desk
57.1%
Zoho Desk
Zoho Desk
24.7%
Enterprise
(> 1000 emp.)
Vtiger Help Desk
Vtiger Help Desk
28.6%
Zoho Desk
Zoho Desk
4.8%
Reviewers' Industry
Vtiger Help Desk
Vtiger Help Desk Industry
Human Resources
28.6%
Higher Education
28.6%
Management Consulting
14.3%
Information Technology and Services
14.3%
Computer Software
14.3%
Other
0.0%
Zoho Desk
Zoho Desk Industry
Information Technology and Services
19.6%
Computer Software
10.1%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.2%
Other
59.7%
Reviews
Most Helpful Favorable Review
Vtiger Help Desk
Mario D.
User in Human Resources

What I like most about this software is that it has a trial version to test functionalities. Another feature of Vtiger is its ticket system, which automatically organizes the incidents according to priority. The user interface is very fresh and has an...

Zoho Desk
GM
Administrator in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Vtiger Help Desk
G
User in Computer Software

The tracking of the tickets and their statistics is not very friendly, like your satisfaction survey

Zoho Desk
GC
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Discussions
Vtiger Help Desk
Vtiger Help Desk Discussions
Monty the Mongoose crying
Vtiger Help Desk has no discussions with answers
Zoho Desk
Zoho Desk Discussions
Where do I find training VDO?
3 comments
Anoloth (Bic) P.
AP
This might be of help too, Anoloth https://www.zoho.com/desk/trial-room.htmlRead more
how do i use chat
2 comments
ID
What chat are you speaking of?Read more
Is it possible for you to make integration with G suite a breeze?
2 comments
Daniel Kaminski de S.
DS
Screenshots
Vtiger Help Desk
Vtiger Help Desk Screenshots
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