Compare Vtiger Help Desk and Zoho Desk
See this
side-by-side comparison of Vtiger Help Desk vs. Zoho Desk
based on preference data from user reviews. Vtiger Help Desk rates 4.0/5 stars with 7 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,675 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Vtiger Help Desk |  Zoho Desk Optimized for quick response | |
| Star Rating | Vtiger Help Desk | Zoho Desk |
| Market Segments | Vtiger Help Desk Mid-Market (57.1% of reviews) | Zoho Desk Small-Business (70.5% of reviews) |
| Entry Level Price | Vtiger Help Desk FREE Up to 10 users free forever | Zoho Desk $0 for 3 agents |
Vtiger Help Desk vs Zoho Desk
- Reviewers felt that Zoho Desk meets the needs of their business better than Vtiger Help Desk.
- When comparing quality of ongoing product support, reviewers felt that Vtiger Help Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Zoho Desk over Vtiger Help Desk.
Categories
Shared Categories
Vtiger Help Desk and Zoho Desk are categorized as Help Desk, Customer Self-Service, and Social Customer Service
Pricing
Help Desk Free
FREEUp to 10 users free forever
Help Desk Starter
$10/ user / month (annually)
Help Desk Professional
$20/ user / month (annually)
‐
Free Trial
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
Ratings
Meets Requirements
Vtiger Help Desk
Responses: 6
Zoho Desk
Responses: 2092
Ease of Use
Vtiger Help Desk
Responses: 6
Zoho Desk
Responses: 2112
Ease of Setup
Vtiger Help Desk
Not enough data availableZoho Desk
Responses: 1760
Ease of Admin
Vtiger Help Desk
Not enough data availableZoho Desk
Responses: 1775
Quality of Support
Vtiger Help Desk
Responses: 6
Zoho Desk
Responses: 1885
Ease of Doing Business With
Vtiger Help Desk
Not enough data availableZoho Desk
Responses: 1602
Product Direction (% positive)
Vtiger Help Desk
Responses: 6
Zoho Desk
Responses: 2062
Features
Ticket and Case Management
Ticket creation user experience
Vtiger Help Desk
Responses: 6
Zoho Desk
Responses: 1344
Verified Feature
Ticket response user experience
Vtiger Help Desk
Responses: 6
Zoho Desk
Responses: 1339
Verified Feature
Workflow
Vtiger Help Desk
Responses: 6
Zoho Desk
Responses: 1209
Verified Feature
Response Automation
Vtiger Help Desk
Responses: 6
Zoho Desk
Responses: 1120
Verified Feature
SLA Management
Vtiger Help Desk
Responses: 6
Zoho Desk
Responses: 938
Verified Feature
Attachments/Screencasts
Vtiger Help Desk
Responses: 6
Zoho Desk
Responses: 1131
Verified Feature
Ticket Collaboration
Vtiger Help Desk
Responses: 6
Zoho Desk
Responses: 1135
Verified Feature
Customer and Contacts Database
Vtiger Help Desk
Responses: 6
Zoho Desk
Responses: 726
Verified Feature
Knowledge Share
Knowledge Base
Vtiger Help Desk
Zoho Desk
Responses: 654
Searchable Articles
Vtiger Help Desk
Zoho Desk
Responses: 629
Community Forums
Vtiger Help Desk
Zoho Desk
Responses: 507
Interactive FAQs & Forums
Vtiger Help Desk
Zoho Desk
Responses: 462
Process
Mentions
Vtiger Help Desk
Zoho Desk
Responses: 255
Tickets
Vtiger Help Desk
Zoho Desk
Responses: 350
Macros
Vtiger Help Desk
Zoho Desk
Responses: 259
Collaboration
Vtiger Help Desk
Zoho Desk
Responses: 299
Interaction
Web Portals
Vtiger Help Desk
Zoho Desk
Responses: 625
Forum to Reponse
Vtiger Help Desk
Zoho Desk
Responses: 492
Tickets and Tagging
Vtiger Help Desk
Zoho Desk
Responses: 698
Live Chat
Vtiger Help Desk
Zoho Desk
Responses: 467
Channels
Email
Vtiger Help Desk
Zoho Desk
Responses: 348
Social
Vtiger Help Desk
Zoho Desk
Responses: 288
Live Chat
Vtiger Help Desk
Zoho Desk
Responses: 266
Phone
Vtiger Help Desk
Zoho Desk
Responses: 233
Text
Vtiger Help Desk
Zoho Desk
Responses: 246
Insight
Surveys
Vtiger Help Desk
Zoho Desk
Responses: 262
Reporting
Vtiger Help Desk
Zoho Desk
Responses: 299
Visitor Activity
Vtiger Help Desk
Zoho Desk
Responses: 279
Help Desk
Vtiger Help Desk
Zoho Desk
Responses: 319
Communication Channels
Customer Portal
Vtiger Help Desk
Responses: 5
Zoho Desk
Responses: 1055
Verified Feature
Email to Case
Vtiger Help Desk
Responses: 6
Zoho Desk
Responses: 1209
Verified Feature
Chat/Live Support
Vtiger Help Desk
Responses: 5
Zoho Desk
Responses: 747
Verified Feature
Social Integration
Vtiger Help Desk
Responses: 5
Zoho Desk
Responses: 621
Verified Feature
Voice
Vtiger Help Desk
Responses: 6
Zoho Desk
Responses: 473
Verified Feature
Platform
Mobile User Support
Vtiger Help Desk
Zoho Desk
Responses: 645
Verified Feature
Customization
Vtiger Help Desk
Zoho Desk
Responses: 950
Verified Feature
User, Role, and Access Management
Vtiger Help Desk
Zoho Desk
Responses: 975
Verified Feature
Integration
Vtiger Help Desk
Zoho Desk
Responses: 565
Verified Feature
Reporting
Vtiger Help Desk
Responses: 6
Zoho Desk
Responses: 1064
Verified Feature
Dashboards
Vtiger Help Desk
Responses: 6
Zoho Desk
Responses: 1139
Verified Feature
Reviewers' Company Size
Reviewers of Vtiger Help Desk were most often representing companies in the Mid-Market segment, while reviewers for Zoho Desk were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Vtiger Help Desk
Zoho Desk
Mid-Market
(51-1000 emp.)
Vtiger Help Desk
Zoho Desk
Enterprise
(> 1000 emp.)
Vtiger Help Desk
Zoho Desk
Reviewers' Industry
Human Resources
28.6%
Higher Education
28.6%
Management Consulting
14.3%
Information Technology and Services
14.3%
Computer Software
14.3%
Other
0.0%
Information Technology and Services
19.6%
Computer Software
10.1%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.2%
Other
59.7%
Reviews
Most Helpful Favorable Review
Mario D.
User in Human Resources
What I like most about this software is that it has a trial version to test functionalities. Another feature of Vtiger is its ticket system, which automatically organizes the incidents according to priority. The user interface is very fresh and has an...
Administrator in Maritime
It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!
Most Helpful Critical Review
User in Computer Software
The tracking of the tickets and their statistics is not very friendly, like your satisfaction survey
User in Computer Software
I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...
Top Alternatives
Discussions
Vtiger Help Desk has no discussions with answers
Where do I find training VDO?
3 comments
AP
This might be of help too, Anoloth
https://www.zoho.com/desk/trial-room.htmlRead more
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