Introducing G2.ai, the future of software buying.Try now
Compare Vtiger Help Desk and Zammad 
Featured Products
At a Glance
Market Segments
Mid-Market (54.5% of reviews)
Small-Business (60.0% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
FREE Up to 10 users free forever
No pricing available
Vtiger Help Desk
Star Rating
(12)4.1 out of 5
Market Segments
Mid-Market (54.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
FREE Up to 10 users free forever
Browse all 3 pricing plansZammad
Star Rating
(10)4.5 out of 5
Market Segments
Small-Business (60.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ZammadPricing
Entry-Level Pricing
Vtiger Help Desk
Help Desk Free
FREE
Up to 10 users free forever
For a full list of features, see<br/><a href="https://www.vtiger.com/complete-pricing-table/">the complete pricing table</a>
- Manage contacts
- Manage cases
- Knowledge base
Zammad
No pricing availableFree Trial
Vtiger Help Desk
Free Trial is available
Zammad
No trial information availableRatings
Meets Requirements
8.0
10
8.3
8
Ease of Use
9.2
10
9.0
8
Ease of Setup
Not enough data
Not enough data
Ease of Admin
Not enough data
Not enough data
Quality of Support
8.7
10
Not enough data
Has the product been a good partner in doing business?
Not enough data
Not enough data
Product Direction (% positive)
8.7
9
8.3
7
Features by Category
Ticket and Case Management
7.2
9
8.0
5
8.7
9
7.0
5
8.1
9
6.7
5
8.0
9
Not enough data
8.3
8
Not enough data
8.3
9
6.7
5
9.6
8
Not enough data
8.5
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.2
8
7.0
5
7.8
9
Not enough data
9.3
7
Not enough data
8.6
7
Not enough data
8.8
8
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.1
7
Not enough data
8.3
7
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.9
6
Not enough data
8.6
6
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Vtiger Help Desk and Zammad are categorized as Help Desk
Unique Categories
Vtiger Help Desk is categorized as Customer Self-Service and Social Customer Service
Zammad is categorized as Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Vtiger Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zammad
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.2%
Human Resources
18.2%
Higher Education
18.2%
Computer Software
18.2%
Management Consulting
9.1%
Other
18.2%
Information Technology and Services
20.0%
Research
10.0%
Primary/Secondary Education
10.0%
Medical Devices
10.0%
Health, Wellness and Fitness
10.0%
Other
40.0%
Alternatives
Discussions
Vtiger Help Desk has no discussions with answers
Zammad has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
