# Vtiger All-In-One CRM vs Vtiger Help Desk Comparison | | Vtiger All-In-One CRM | Vtiger Help Desk | |---|---|---| | **Star Rating** | 4.3 out of 5 | 4.1 out of 5 | | **Total Reviews** | 415 | 12 | | **Largest Market Segment** | Small-Business (67.3% of reviews) | Mid-Market (54.5% of reviews) | | **Entry Level Price** | $12.00 1 User Per Month | FREE Up to 10 users free forever | --- ## Top Pros & Cons ### Vtiger All-In-One CRM Pros: - Affordable (1 reviews) - Call Management (1 reviews) Cons: - Missing Features (2 reviews) - Bugs (1 reviews) ### Vtiger Help Desk Pros: - Ease of Use (1 reviews) - Intuitive (1 reviews) --- ## Ratings Comparison | Rating | Vtiger All-In-One CRM | Vtiger Help Desk | |---|---|---| | **Meets Requirements** | 8.6 (360 reviews) | 8.0 (10 reviews) | | **Ease of Use** | 8.2 (361 reviews) | 9.2 (10 reviews) | | **Ease of Setup** | 7.9 (216 reviews) | Not enough data | | **Ease of Admin** | 8.2 (213 reviews) | Not enough data | | **Quality of Support** | 8.6 (345 reviews) | 8.7 (10 reviews) | | **Has the product been a good partner in doing business?** | 8.6 (205 reviews) | Not enough data | | **Product Direction (% positive)** | 8.9 (347 reviews) | 8.7 (9 reviews) | --- ## Pricing ### Vtiger All-In-One CRM #### Entry-Level Pricing Plan: ONE GROWTH Price: $12.00 1 User Per Month Description: A CRM for small and medium-sized businesses. Key Features: - Lead and Contact Management - Salesforce Automation - Multiple pipelines - Internal Collaboration [Browse all 3 editions](https://www.g2.com/products/vtiger-all-in-one-crm/pricing) #### Free Trial Yes ### Vtiger Help Desk #### Entry-Level Pricing Plan: Help Desk Free Price: FREE Up to 10 users free forever Description: For a full list of features, see<br/><a href="https://www.vtiger.com/complete-pricing-table/">the complete pricing table</a> Key Features: - Manage contacts - Manage cases - Knowledge base [Browse all 3 editions](https://www.g2.com/products/vtiger-help-desk/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Vtiger All-In-One CRM** | 7.9/10 | 213 | | **Vtiger Help Desk** | N/A | N/A | #### Sales Force Automation | Feature | Vtiger All-In-One CRM | Vtiger Help Desk | |---|---|---| | **Contact & Account Management** | 8.7 (183 reviews) ✓ Verified | Not enough data | | **Partner Relationship Mgmt. (PRM)** | Feature Not Available | Not enough data | | **Opportunity & Pipeline Mgmt.** | 8.1 (169 reviews) ✓ Verified | Not enough data | | **Task / Activity Management** | 7.9 (172 reviews) ✓ Verified | Not enough data | | **Territory & Quota Management** | 7.3 (37 reviews) | Not enough data | | **Desktop Integration** | 7.8 (136 reviews) ✓ Verified | Not enough data | | **Product & Price List Management** | 7.8 (146 reviews) ✓ Verified | Not enough data | | **Quote & Order Management** | 8.2 (144 reviews) ✓ Verified | Not enough data | | **Customer Contract Management** | 8.2 (133 reviews) ✓ Verified | Not enough data | #### Marketing Automation | Feature | Vtiger All-In-One CRM | Vtiger Help Desk | |---|---|---| | **Email Marketing** | 7.8 (138 reviews) ✓ Verified | Not enough data | | **Campaign Management** | 7.7 (133 reviews) ✓ Verified | Not enough data | | **Lead Management** | 8.4 (161 reviews) ✓ Verified | Not enough data | | **Marketing ROI Analytics** | 7.7 (98 reviews) ✓ Verified | Not enough data | #### Customer Support | Feature | Vtiger All-In-One CRM | Vtiger Help Desk | |---|---|---| | **Case Management** | 8.3 (129 reviews) ✓ Verified | Not enough data | | **Customer Support Portal** | 8.1 (113 reviews) ✓ Verified | Not enough data | | **Knowledge Base** | 8.1 (124 reviews) ✓ Verified | Not enough data | | **Call Center Features** | 8.1 (84 reviews) | Not enough data | | **Support Analytics** | 8.1 (100 reviews) ✓ Verified | Not enough data | #### Reporting & Analytics | Feature | Vtiger All-In-One CRM | Vtiger Help Desk | |---|---|---| | **Reporting** | 8.1 (175 reviews) ✓ Verified | Not enough data | | **Dashboards** | 8.0 (183 reviews) ✓ Verified | Not enough data | | **Forecasting** | 7.9 (127 reviews) ✓ Verified | Not enough data | #### Mobile & Social | Feature | Vtiger All-In-One CRM | Vtiger Help Desk | |---|---|---| | **Social Collaboration Features** | 7.4 (85 reviews) ✓ Verified | Not enough data | | **Social Network Integration** | 7.1 (80 reviews) ✓ Verified | Not enough data | | **Mobile User Support** | 6.8 (121 reviews) ✓ Verified | Not enough data | #### Platform | Feature | Vtiger All-In-One CRM | Vtiger Help Desk | |---|---|---| | **Customization** | 8.5 (120 reviews) ✓ Verified | Not enough data | | **Workflow Capability** | 8.4 (118 reviews) ✓ Verified | Not enough data | | **User, Role, and Access Management** | 8.7 (123 reviews) ✓ Verified | Not enough data | | **Internationalization** | 8.1 (80 reviews) ✓ Verified | Not enough data | | **Sandbox / Test Environments** | 7.4 (26 reviews) ✓ Verified | Not enough data | | **Document & Content Mgmt.** | 7.8 (103 reviews) ✓ Verified | Not enough data | | **Performance and Reliability** | 8.5 (119 reviews) ✓ Verified | Not enough data | | **Output Document Generation** | 7.9 (97 reviews) ✓ Verified | Not enough data | #### Integration | Feature | Vtiger All-In-One CRM | Vtiger Help Desk | |---|---|---| | **Data Import & Export Tools** | 8.0 (112 reviews) ✓ Verified | Not enough data | | **Integration APIs** | 7.6 (70 reviews) ✓ Verified | Not enough data | | **Breadth of Partner Applications** | 6.8 (73 reviews) ✓ Verified | Not enough data | #### Generative AI | Feature | Vtiger All-In-One CRM | Vtiger Help Desk | |---|---|---| | **AI Text Generation** | 6.7 (6 reviews) | Not enough data | #### Agentic AI - CRM | Feature | Vtiger All-In-One CRM | Vtiger Help Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Help Desk | Product | Score | Reviews | |---|---|---| | **Vtiger All-In-One CRM** | 8.3/10 | 80 | | **Vtiger Help Desk** | 8.4/10 | 11 | #### Ticket and Case Management | Feature | Vtiger All-In-One CRM | Vtiger Help Desk | |---|---|---| | **Ticket creation user experience** | 8.4 (44 reviews) ✓ Verified | 7.2 (9 reviews) | | **Ticket response user experience** | 8.0 (41 reviews) ✓ Verified | 8.7 (9 reviews) | | **Workflow** | 8.5 (49 reviews) ✓ Verified | 8.1 (9 reviews) | | **Response Automation** | 8.5 (35 reviews) ✓ Verified | 8.0 (9 reviews) | | **SLA Management** | 8.2 (28 reviews) ✓ Verified | 8.3 (8 reviews) | | **Attachments/Screencasts** | 8.2 (33 reviews) | 8.3 (9 reviews) | | **Ticket Collaboration** | 8.5 (36 reviews) ✓ Verified | 9.6 (8 reviews) | | **Customer and Contacts Database** | 8.5 (42 reviews) ✓ Verified | 8.5 (8 reviews) | #### Generative AI | Feature | Vtiger All-In-One CRM | Vtiger Help Desk | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - Help Desk | Feature | Vtiger All-In-One CRM | Vtiger Help Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Communication Channels | Feature | Vtiger All-In-One CRM | Vtiger Help Desk | |---|---|---| | **Customer Portal** | 7.8 (37 reviews) ✓ Verified | 9.2 (8 reviews) | | **Email to Case** | 8.3 (42 reviews) ✓ Verified | 7.8 (9 reviews) | | **Chat/Live Support** | 8.0 (34 reviews) | 9.3 (7 reviews) | | **Social Integration** | 7.8 (31 reviews) ✓ Verified | 8.6 (7 reviews) | | **Voice** | 8.3 (23 reviews) ✓ Verified | 8.8 (8 reviews) | #### Platform | Feature | Vtiger All-In-One CRM | Vtiger Help Desk | |---|---|---| | **Mobile User Support** | 7.3 (32 reviews) ✓ Verified | Not enough data | | **Customization ** | 8.4 (48 reviews) ✓ Verified | Not enough data | | **User, Role, and Access Management** | 8.6 (49 reviews) ✓ Verified | Not enough data | | **Integration** | 7.9 (33 reviews) ✓ Verified | Not enough data | | **Reporting** | 8.3 (54 reviews) ✓ Verified | 7.1 (7 reviews) | | **Dashboards** | 8.1 (58 reviews) ✓ Verified | 8.3 (7 reviews) | ### Customer Self-Service | Product | Score | Reviews | |---|---|---| | **Vtiger All-In-One CRM** | N/A | N/A | | **Vtiger Help Desk** | 8.8/10 | 7 | #### Generative AI | Feature | Vtiger All-In-One CRM | Vtiger Help Desk | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | #### Self-Service Experience | Feature | Vtiger All-In-One CRM | Vtiger Help Desk | |---|---|---| | **Knowledge Base** | Not enough data | 8.9 (6 reviews) | | **Searchable Articles** | Not enough data | 8.6 (6 reviews) | | **Community Forums** | Not enough data | Feature Not Available | | **Mobile Optimization** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | #### Self-Service Platform | Feature | Vtiger All-In-One CRM | Vtiger Help Desk | |---|---|---| | **Branding** | Not enough data | Not enough data | | **Automation** | Not enough data | Not enough data | | **Artificial Intelligence** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | #### Agentic AI - Customer Self-Service | Feature | Vtiger All-In-One CRM | Vtiger Help Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Social Customer Service | Product | Score | Reviews | |---|---|---| | **Vtiger All-In-One CRM** | N/A | N/A | | **Vtiger Help Desk** | N/A | N/A | #### Generative AI | Feature | Vtiger All-In-One CRM | Vtiger Help Desk | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Process | Feature | Vtiger All-In-One CRM | Vtiger Help Desk | |---|---|---| | **Mentions** | Not enough data | Not enough data | | **Tickets** | Not enough data | Not enough data | | **Macros** | Not enough data | Not enough data | #### Channels | Feature | Vtiger All-In-One CRM | Vtiger Help Desk | |---|---|---| | **Email** | Not enough data | Not enough data | | **Social** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Phone** | Not enough data | Not enough data | | **Text** | Not enough data | Not enough data | #### Insight | Feature | Vtiger All-In-One CRM | Vtiger Help Desk | |---|---|---| | **Surveys** | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | | **Visitor Activity** | Not enough data | Not enough data | | **Help Desk** | Not enough data | Not enough data | ### Insurance CRM | Product | Score | Reviews | |---|---|---| | **Vtiger All-In-One CRM** | N/A | N/A | | **Vtiger Help Desk** | N/A | N/A | #### Relationship Management - Insurance CRM | Feature | Vtiger All-In-One CRM | Vtiger Help Desk | |---|---|---| | **Renewal Management** | Not enough data | Not enough data | | **Client Communication Tools** | Not enough data | Not enough data | | **Lead Tracking** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Winbacks** | Not enough data | Not enough data | | **Communication History** | Not enough data | Not enough data | | **Activity Management** | Not enough data | Not enough data | | **Reputation Management** | Not enough data | Not enough data | #### Follow up Automation - Insurance CRM | Feature | Vtiger All-In-One CRM | Vtiger Help Desk | |---|---|---| | **Automated Follow-Ups** | Not enough data | Not enough data | | **Marketing Campaigns** | Not enough data | Not enough data | #### Document Management - Insurance CRM | Feature | Vtiger All-In-One CRM | Vtiger Help Desk | |---|---|---| | **Documentation handling** | Not enough data | Not enough data | #### Integrations & Reports - Insurance CRM | Feature | Vtiger All-In-One CRM | Vtiger Help Desk | |---|---|---| | **Integrations** | Not enough data | Not enough data | | **Reporting & Analytics** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Help Desk Software](https://www.g2.com/categories/help-desk) **Unique to Vtiger All-In-One CRM (2):** [CRM Software](https://www.g2.com/categories/crm), [Insurance CRM Software](https://www.g2.com/categories/insurance-crm) **Unique to Vtiger Help Desk (2):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service) --- ## Reviewer Demographics ### By Company Size | Segment | Vtiger All-In-One CRM | Vtiger Help Desk | |---|---|---| | **Small-Business** | 67.3% | 18.2% | | **Mid-Market** | 29.1% | 54.5% | | **Enterprise** | 3.6% | 27.3% | ### By Industry #### Vtiger All-In-One CRM - **Information Technology and Services:** 20.6% - **Computer Software:** 10.5% - **Marketing and Advertising:** 5.4% - **Telecommunications:** 4.4% - **Retail:** 2.8% - **Internet:** 2.6% - **Financial Services:** 2.3% - **Construction:** 2.1% - **Automotive:** 1.8% - **Electrical/Electronic Manufacturing:** 1.8% - **Other:** 45.8% #### Vtiger Help Desk - **Information Technology and Services:** 18.2% - **Human Resources:** 18.2% - **Higher Education:** 18.2% - **Computer Software:** 18.2% - **Management Consulting:** 9.1% - **Construction:** 9.1% - **Accounting:** 9.1% --- ## Alternatives ### Alternatives to Vtiger All-In-One CRM - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13868 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2940 reviews) - [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews) - [Apptivo](https://www.g2.com/products/apptivo/reviews) — 4.4/5 stars (223 reviews) - [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (368 reviews) - [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (358 reviews) - [Spotler CRM](https://www.g2.com/products/spotler-crm/reviews) — 4.4/5 stars (147 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25851 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3089 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1621 reviews) ### Alternatives to Vtiger Help Desk - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7760 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6995 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1337 reviews) - [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) — 4.5/5 stars (357 reviews) - [EngageBay](https://www.g2.com/products/engagebay/reviews) — 4.6/5 stars (690 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3883 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews) --- ## Top Discussions ### Vtiger All-In-One CRM - Title: [Is there any development ongoing to allow prospecting lists to be imported instead of just created via filter?](https://www.g2.com/discussions/24997-is-there-any-development-ongoing-to-allow-prospecting-lists-to-be-imported-instead-of-just-created-via-filter) — 2 comments, 1 upvote > **Top comment:** "You can use the existing module called Contacts List. Leads/Contacts can be a part of multichannels filters, by having them filtered or tagged on various..." - Title: [Whats the best way to advertise this product to my boss so that our company can switch to vtiger](https://www.g2.com/discussions/13339-whats-the-best-way-to-advertise-this-product-to-my-boss-so-that-our-company-can-switch-to-vtiger) — 2 comments, 1 upvote > **Top comment:** "This is an all in one solution, you can provide quotes, purchase orders price list, invoice ect along with a complete CRM with email, forecasting, gmail..." - Title: [How do companies typically use PRODUCT?](https://www.g2.com/discussions/usage-185a3a44-b31c-4998-8a2b-0366b7e4618f) — 2 comments, 1 upvote > **Top comment:** "If you sell something you can add it as a product. with cost and resale price description ect. Once you add a product you can send quotes forecasts ect and..." - Title: [How can this crm be easily automated?](https://www.g2.com/discussions/50909-how-can-this-crm-be-easily-automated) — 1 comment, 1 upvote > **Top comment:** "I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost..." - Title: [What industries or companies use PRODUCT?](https://www.g2.com/discussions/industry-16c22955-3416-4732-949d-7c3c2d4cd626) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** " Vtiger is used by over 300,000 companies across all industries. " ### Vtiger Help Desk No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/vtiger-all-in-one-crm-vs-vtiger-help-desk)