# Vtiger All-In-One CRM vs osTicket Comparison | | Vtiger All-In-One CRM | osTicket | |---|---|---| | **Star Rating** | 4.3 out of 5 | 4.4 out of 5 | | **Total Reviews** | 415 | 44 | | **Largest Market Segment** | Small-Business (67.3% of reviews) | Small-Business (56.8% of reviews) | | **Entry Level Price** | $12.00 1 User Per Month | No pricing available | --- ## Top Pros & Cons ### Vtiger All-In-One CRM Pros: - Affordable (1 reviews) - Call Management (1 reviews) Cons: - Missing Features (2 reviews) - Bugs (1 reviews) ### osTicket **Not enough data** --- ## Ratings Comparison | Rating | Vtiger All-In-One CRM | osTicket | |---|---|---| | **Meets Requirements** | 8.6 (360 reviews) | 8.8 (41 reviews) | | **Ease of Use** | 8.2 (361 reviews) | 8.2 (41 reviews) | | **Ease of Setup** | 7.9 (216 reviews) | 8.0 (29 reviews) | | **Ease of Admin** | 8.2 (213 reviews) | 8.3 (29 reviews) | | **Quality of Support** | 8.6 (345 reviews) | 6.9 (27 reviews) | | **Has the product been a good partner in doing business?** | 8.6 (205 reviews) | 8.4 (24 reviews) | | **Product Direction (% positive)** | 8.9 (347 reviews) | 8.8 (39 reviews) | --- ## Pricing ### Vtiger All-In-One CRM #### Entry-Level Pricing Plan: ONE GROWTH Price: $12.00 1 User Per Month Description: A CRM for small and medium-sized businesses. Key Features: - Lead and Contact Management - Salesforce Automation - Multiple pipelines - Internal Collaboration [Browse all 3 editions](https://www.g2.com/products/vtiger-all-in-one-crm/pricing) #### Free Trial Yes ### osTicket #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Vtiger All-In-One CRM** | 7.9/10 | 212 | | **osTicket** | N/A | N/A | #### Sales Force Automation | Feature | Vtiger All-In-One CRM | osTicket | |---|---|---| | **Contact & Account Management** | 8.7 (183 reviews) ✓ Verified | Not enough data | | **Partner Relationship Mgmt. (PRM)** | Feature Not Available | Not enough data | | **Opportunity & Pipeline Mgmt.** | 8.1 (169 reviews) ✓ Verified | Not enough data | | **Task / Activity Management** | 7.9 (172 reviews) ✓ Verified | Not enough data | | **Territory & Quota Management** | 7.3 (37 reviews) | Not enough data | | **Desktop Integration** | 7.8 (136 reviews) ✓ Verified | Not enough data | | **Product & Price List Management** | 7.8 (146 reviews) ✓ Verified | Not enough data | | **Quote & Order Management** | 8.2 (144 reviews) ✓ Verified | Not enough data | | **Customer Contract Management** | 8.2 (133 reviews) ✓ Verified | Not enough data | #### Marketing Automation | Feature | Vtiger All-In-One CRM | osTicket | |---|---|---| | **Email Marketing** | 7.8 (138 reviews) ✓ Verified | Not enough data | | **Campaign Management** | 7.7 (133 reviews) ✓ Verified | Not enough data | | **Lead Management** | 8.4 (161 reviews) ✓ Verified | Not enough data | | **Marketing ROI Analytics** | 7.7 (98 reviews) ✓ Verified | Not enough data | #### Customer Support | Feature | Vtiger All-In-One CRM | osTicket | |---|---|---| | **Case Management** | 8.3 (129 reviews) ✓ Verified | Not enough data | | **Customer Support Portal** | 8.1 (113 reviews) ✓ Verified | Not enough data | | **Knowledge Base** | 8.1 (124 reviews) ✓ Verified | Not enough data | | **Call Center Features** | 8.1 (84 reviews) | Not enough data | | **Support Analytics** | 8.1 (100 reviews) ✓ Verified | Not enough data | #### Reporting & Analytics | Feature | Vtiger All-In-One CRM | osTicket | |---|---|---| | **Reporting** | 8.1 (175 reviews) ✓ Verified | Not enough data | | **Dashboards** | 8.0 (183 reviews) ✓ Verified | Not enough data | | **Forecasting** | 7.9 (127 reviews) ✓ Verified | Not enough data | #### Mobile & Social | Feature | Vtiger All-In-One CRM | osTicket | |---|---|---| | **Social Collaboration Features** | 7.4 (85 reviews) ✓ Verified | Not enough data | | **Social Network Integration** | 7.1 (80 reviews) ✓ Verified | Not enough data | | **Mobile User Support** | 6.8 (121 reviews) ✓ Verified | Not enough data | #### Platform | Feature | Vtiger All-In-One CRM | osTicket | |---|---|---| | **Customization** | 8.5 (120 reviews) ✓ Verified | Not enough data | | **Workflow Capability** | 8.4 (118 reviews) ✓ Verified | Not enough data | | **User, Role, and Access Management** | 8.7 (123 reviews) ✓ Verified | Not enough data | | **Internationalization** | 8.1 (80 reviews) ✓ Verified | Not enough data | | **Sandbox / Test Environments** | 7.4 (26 reviews) ✓ Verified | Not enough data | | **Document & Content Mgmt.** | 7.8 (103 reviews) ✓ Verified | Not enough data | | **Performance and Reliability** | 8.5 (119 reviews) ✓ Verified | Not enough data | | **Output Document Generation** | 7.9 (97 reviews) ✓ Verified | Not enough data | #### Integration | Feature | Vtiger All-In-One CRM | osTicket | |---|---|---| | **Data Import & Export Tools** | 8.0 (112 reviews) ✓ Verified | Not enough data | | **Integration APIs** | 7.6 (70 reviews) ✓ Verified | Not enough data | | **Breadth of Partner Applications** | 6.8 (73 reviews) ✓ Verified | Not enough data | #### Generative AI | Feature | Vtiger All-In-One CRM | osTicket | |---|---|---| | **AI Text Generation** | 6.7 (6 reviews) | Not enough data | #### Agentic AI - CRM | Feature | Vtiger All-In-One CRM | osTicket | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Help Desk | Product | Score | Reviews | |---|---|---| | **Vtiger All-In-One CRM** | 8.3/10 | 80 | | **osTicket** | 7.4/10 | 33 | #### Ticket and Case Management | Feature | Vtiger All-In-One CRM | osTicket | |---|---|---| | **Ticket creation user experience** | 8.4 (44 reviews) ✓ Verified | 8.6 (32 reviews) ✓ Verified | | **Ticket response user experience** | 8.0 (41 reviews) ✓ Verified | 8.7 (32 reviews) ✓ Verified | | **Workflow** | 8.5 (49 reviews) ✓ Verified | 8.0 (31 reviews) ✓ Verified | | **Response Automation** | 8.5 (35 reviews) ✓ Verified | 8.4 (29 reviews) ✓ Verified | | **SLA Management** | 8.2 (28 reviews) ✓ Verified | 8.0 (24 reviews) | | **Attachments/Screencasts** | 8.2 (33 reviews) | 7.7 (30 reviews) | | **Ticket Collaboration** | 8.5 (36 reviews) ✓ Verified | 8.3 (31 reviews) ✓ Verified | | **Customer and Contacts Database** | 8.5 (42 reviews) ✓ Verified | 7.3 (17 reviews) | #### Generative AI | Feature | Vtiger All-In-One CRM | osTicket | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - Help Desk | Feature | Vtiger All-In-One CRM | osTicket | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Communication Channels | Feature | Vtiger All-In-One CRM | osTicket | |---|---|---| | **Customer Portal** | 7.8 (37 reviews) ✓ Verified | 8.1 (24 reviews) ✓ Verified | | **Email to Case** | 8.3 (42 reviews) ✓ Verified | 9.0 (27 reviews) | | **Chat/Live Support** | 8.0 (34 reviews) | 5.3 (10 reviews) ✓ Verified | | **Social Integration** | 7.8 (31 reviews) ✓ Verified | 5.3 (10 reviews) | | **Voice** | 8.3 (23 reviews) ✓ Verified | 4.0 (7 reviews) | #### Platform | Feature | Vtiger All-In-One CRM | osTicket | |---|---|---| | **Mobile User Support** | 7.3 (32 reviews) ✓ Verified | 5.4 (16 reviews) | | **Customization ** | 8.4 (48 reviews) ✓ Verified | 7.1 (23 reviews) ✓ Verified | | **User, Role, and Access Management** | 8.6 (49 reviews) ✓ Verified | 8.8 (25 reviews) ✓ Verified | | **Integration** | 7.9 (33 reviews) ✓ Verified | 6.8 (13 reviews) ✓ Verified | | **Reporting** | 8.3 (54 reviews) ✓ Verified | 7.2 (26 reviews) ✓ Verified | | **Dashboards** | 8.1 (58 reviews) ✓ Verified | 7.8 (27 reviews) ✓ Verified | ### AWS Marketplace | Product | Score | Reviews | |---|---|---| | **Vtiger All-In-One CRM** | N/A | N/A | | **osTicket** | N/A | N/A | #### Agentic AI - AWS Marketplace | Feature | Vtiger All-In-One CRM | osTicket | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | ### Insurance CRM | Product | Score | Reviews | |---|---|---| | **Vtiger All-In-One CRM** | N/A | N/A | | **osTicket** | N/A | N/A | #### Relationship Management - Insurance CRM | Feature | Vtiger All-In-One CRM | osTicket | |---|---|---| | **Renewal Management** | Not enough data | Not enough data | | **Client Communication Tools** | Not enough data | Not enough data | | **Lead Tracking** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Winbacks** | Not enough data | Not enough data | | **Communication History** | Not enough data | Not enough data | | **Activity Management** | Not enough data | Not enough data | | **Reputation Management** | Not enough data | Not enough data | #### Follow up Automation - Insurance CRM | Feature | Vtiger All-In-One CRM | osTicket | |---|---|---| | **Automated Follow-Ups** | Not enough data | Not enough data | | **Marketing Campaigns** | Not enough data | Not enough data | #### Document Management - Insurance CRM | Feature | Vtiger All-In-One CRM | osTicket | |---|---|---| | **Documentation handling** | Not enough data | Not enough data | #### Integrations & Reports - Insurance CRM | Feature | Vtiger All-In-One CRM | osTicket | |---|---|---| | **Integrations** | Not enough data | Not enough data | | **Reporting & Analytics** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Help Desk Software](https://www.g2.com/categories/help-desk) **Unique to Vtiger All-In-One CRM (2):** [CRM Software](https://www.g2.com/categories/crm), [Insurance CRM Software](https://www.g2.com/categories/insurance-crm) **Unique to osTicket (1):** [AWS Marketplace Software](https://www.g2.com/categories/aws-marketplace) --- ## Reviewer Demographics ### By Company Size | Segment | Vtiger All-In-One CRM | osTicket | |---|---|---| | **Small-Business** | 67.3% | 56.8% | | **Mid-Market** | 29.1% | 34.1% | | **Enterprise** | 3.6% | 9.1% | ### By Industry #### Vtiger All-In-One CRM - **Information Technology and Services:** 20.6% - **Computer Software:** 10.5% - **Marketing and Advertising:** 5.4% - **Telecommunications:** 4.4% - **Retail:** 2.8% - **Internet:** 2.6% - **Financial Services:** 2.3% - **Construction:** 2.1% - **Automotive:** 1.8% - **Electrical/Electronic Manufacturing:** 1.8% - **Other:** 45.8% #### osTicket - **Information Technology and Services:** 22.7% - **Education Management:** 13.6% - **Computer Software:** 11.4% - **Telecommunications:** 4.5% - **Retail:** 4.5% - **Primary/Secondary Education:** 4.5% - **Internet:** 4.5% - **Accounting:** 2.3% - **Capital Markets:** 2.3% - **Computer Games:** 2.3% - **Other:** 27.3% --- ## Alternatives ### Alternatives to Vtiger All-In-One CRM - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13777 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2926 reviews) - [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews) - [Apptivo](https://www.g2.com/products/apptivo/reviews) — 4.4/5 stars (222 reviews) - [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (363 reviews) - [Spotler CRM](https://www.g2.com/products/spotler-crm/reviews) — 4.4/5 stars (147 reviews) - [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (313 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25775 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3035 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews) ### Alternatives to osTicket - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3739 reviews) - [OTRS](https://www.g2.com/products/otrs/reviews) — 4.4/5 stars (38 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6841 reviews) - [Zammad](https://www.g2.com/products/zammad/reviews) — 4.5/5 stars (10 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7573 reviews) - [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews) - [Vision Helpdesk](https://www.g2.com/products/vision-helpdesk/reviews) — 4.6/5 stars (95 reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews) --- ## Top Discussions ### Vtiger All-In-One CRM - Title: [Is there any development ongoing to allow prospecting lists to be imported instead of just created via filter?](https://www.g2.com/discussions/24997-is-there-any-development-ongoing-to-allow-prospecting-lists-to-be-imported-instead-of-just-created-via-filter) — 2 comments, 1 upvote > **Top comment:** "You can use the existing module called Contacts List. Leads/Contacts can be a part of multichannels filters, by having them filtered or tagged on various..." - Title: [Whats the best way to advertise this product to my boss so that our company can switch to vtiger](https://www.g2.com/discussions/13339-whats-the-best-way-to-advertise-this-product-to-my-boss-so-that-our-company-can-switch-to-vtiger) — 2 comments, 1 upvote > **Top comment:** "This is an all in one solution, you can provide quotes, purchase orders price list, invoice ect along with a complete CRM with email, forecasting, gmail..." - Title: [How do companies typically use PRODUCT?](https://www.g2.com/discussions/usage-185a3a44-b31c-4998-8a2b-0366b7e4618f) — 2 comments, 1 upvote > **Top comment:** "If you sell something you can add it as a product. with cost and resale price description ect. Once you add a product you can send quotes forecasts ect and..." - Title: [How can this crm be easily automated?](https://www.g2.com/discussions/50909-how-can-this-crm-be-easily-automated) — 1 comment, 1 upvote > **Top comment:** "I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost..." - Title: [What industries or companies use PRODUCT?](https://www.g2.com/discussions/industry-16c22955-3416-4732-949d-7c3c2d4cd626) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** " Vtiger is used by over 300,000 companies across all industries. " ### osTicket - Title: [What is ticket support system?](https://www.g2.com/discussions/what-is-ticket-support-system) — 1 comment > **Top comment:** "TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. " --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/vtiger-all-in-one-crm-vs-osticket)