# Vonage Business Communications vs XTIUM Unified Communications as a Service Comparison - What are their main differences? 

At a Glance

Star Rating

**Vonage Business Communications** [

4.3/5(503)

](https://www.g2.com/products/vonage-business-communications/reviews#reviews)

**XTIUM Unified Communications as a Service** [

4.2/5(70)

](https://www.g2.com/products/xtium-unified-communications-as-a-service/reviews#reviews)

Market Segments

**Vonage Business Communications**
Small-Business (60.3% of reviews)

**XTIUM Unified Communications as a Service**
Mid-Market (65.2% of reviews)

Pros & Cons

**Vonage Business Communications**
[
Ease of Use (20)
](https://www.g2.com/products/vonage-business-communications/reviews?filters%5Bsentiment_snippet%5D=1662920&qs=pros-and-cons#reviews)[
Calling Features (9)
](https://www.g2.com/products/vonage-business-communications/reviews?filters%5Bsentiment_snippet%5D=1662722&qs=pros-and-cons#reviews)[
Texting Limitations (8)
](https://www.g2.com/products/vonage-business-communications/reviews?filters%5Bsentiment_snippet%5D=1663740&qs=pros-and-cons#reviews)[
Customer Service (4)
](https://www.g2.com/products/vonage-business-communications/reviews?filters%5Bsentiment_snippet%5D=1664344&qs=pros-and-cons#reviews)

**XTIUM Unified Communications as a Service**
[
Communication (3)
](https://www.g2.com/products/xtium-unified-communications-as-a-service/reviews?filters%5Bsentiment_snippet%5D=1762753&qs=pros-and-cons#reviews)[
Reliability (3)
](https://www.g2.com/products/xtium-unified-communications-as-a-service/reviews?filters%5Bsentiment_snippet%5D=1764002&qs=pros-and-cons#reviews)[
Expensive (2)
](https://www.g2.com/products/xtium-unified-communications-as-a-service/reviews?filters%5Bsentiment_snippet%5D=2295292&qs=pros-and-cons#reviews)[
Licensing Issues (1)
](https://www.g2.com/products/xtium-unified-communications-as-a-service/reviews?filters%5Bsentiment_snippet%5D=1763920&qs=pros-and-cons#reviews)

Entry-Level Pricing

**Vonage Business Communications**
No pricing available

**XTIUM Unified Communications as a Service**
 **Starting at $7.48** 1 users/seats Per Month

## Vonage Business Communications vs XTIUM Unified Communications as a Service

When assessing the two solutions, reviewers found Vonage Business Communications easier to use and set up. However, reviewers felt that administration of both products was equally easy, and preferred doing business with XTIUM Unified Communications as a Service overall.

- Reviewers felt that Vonage Business Communications meets the needs of their business better than XTIUM Unified Communications as a Service.
- When comparing quality of ongoing product support, reviewers felt that XTIUM Unified Communications as a Service is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of XTIUM Unified Communications as a Service over Vonage Business Communications.

Pricing

Entry-Level Pricing

**Vonage Business Communications**

Vonage Business Communications
No pricing available

**XTIUM Unified Communications as a Service**

XTIUM Unified Communications as a Service

Standard

Starting at $7.48

1 users/seats Per Month

- Tailored Disaster Recovery
- SIP Handsets Supported
- Broadworks PBX Features

[Browse all 3 pricing plans](/products/xtium-unified-communications-as-a-service/pricing)

Free Trial

**Vonage Business Communications**

Vonage Business Communications
No trial information available

**XTIUM Unified Communications as a Service**

XTIUM Unified Communications as a Service
No trial information available

Ratings

Meets Requirements

9.0

404

8.5

49

Ease of Use

8.9

409

8.5

51

Ease of Setup

8.7

230

8.6

34

Ease of Admin

8.8

188

8.8

33

Quality of Support

8.7

392

9.0

47

Has the product been a good partner in doing business?

8.9

188

9.2

32

Product Direction (% positive)

8.4

399

9.5

46

Features by Category

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Team Collaboration[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

Not enough data

Not enough data

Communication

Status Updates

Not enough data

Not enough data

Instant Messaging

Not enough data

Not enough data

Activity Feed

Not enough data

Not enough data

Notifications

Not enough data

Not enough data

Comments and Voting

Not enough data

Not enough data

Discussions

Not enough data

Not enough data

User Directory

Not enough data

Not enough data

Online Status of Coworkers

Not enough data

Not enough data

Content Management

File Sharing

Not enough data

Not enough data

Document Collaboration

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Knowledge Base

Not enough data

Not enough data

Surveys

Not enough data

Not enough data

Productivity Tools

Task Management

Not enough data

Not enough data

Calendar

Not enough data

Not enough data

Search

Not enough data

Not enough data

Mobile

Not enough data

Not enough data

Multi-Language Support

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Administration

Moderation

Not enough data

Not enough data

User, Role, and Access Management

Not enough data

Not enough data

Performance and Reliability

Not enough data

Not enough data

Additional Functionality

API

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Audio Calls

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Calendar Sync

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Business Instant Messaging[Hide 69 FeaturesShow 69 Features](javascript:void(0);)

Not enough data

8.8

17

Business Instant Messaging

File Sharing

Not enough data

8.7(won by default)

13

Notifications

Not enough data

8.2(won by default)

14

Search

Not enough data

9.1(won by default)

13

Screen Sharing

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Business Instant Messaging 

Audio Conferencing

Not enough data

9.0(won by default)

14

Video Conferencing

Not enough data

8.8(won by default)

14

Two-Way Audio & Video

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Business Instant Messaging

Mobile Application

Not enough data

8.5(won by default)

14

Web Application

Not enough data

9.4(won by default)

14

Third-Party Integrations

Not enough data

9.1(won by default)

13

Active Directory Integration

Not enough data

Not enough data

Generative AI - Business Instant Messaging

Text Summarization

Not enough data

Not enough data

AI - Business Instant Messaging

AI Powered Search

Not enough data

Not enough data

Smart Notifications

Not enough data

Not enough data

AI Powered Language Translation

Not enough data

Not enough data

Content Generation

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Business Instant Messaging

Cross-system Integration

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Group Messaging

Not enough data

Not enough data

Bulk Send

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Rich Text Editor

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Message Recall

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Workflow Configuration

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Read Receipts

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

API

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Chat

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Broadcast Messaging

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Employee Database

Not enough data

Not enough data

One-to-One Messaging

Not enough data

Not enough data

Event Calendar

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Employee Photos

Not enough data

Not enough data

Mobile Alerts

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Blogs

Not enough data

Not enough data

Screen Sharing[Hide 68 FeaturesShow 68 Features](javascript:void(0);)

Not enough data

8.2

10

Presenter Tools

Live Preview

Not enough data

8.1(won by default)

9

Notifications Blocker

Not enough data

7.6(won by default)

9

Remote Control

Not enough data

7.4(won by default)

9

Switch Presenter

Not enough data

8.1(won by default)

9

Conferencing Options

Group Live Chat

Not enough data

8.8(won by default)

8

Audio Conferencing

Not enough data

8.0(won by default)

9

Video Conferencing

Not enough data

8.0(won by default)

10

Video Streaming

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Application Tools

Password Protection

Not enough data

8.1(won by default)

7

Video Call Recording

Not enough data

8.5(won by default)

8

In-Browser Application

Not enough data

9.0(won by default)

8

Screen Recording

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Agentic AI - Screen Sharing

Decision Making

Not enough data

Not enough data

Additional Functionality

Document Storage

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Presentation Streaming

Not enough data

Not enough data

On-Demand Webcasting

Not enough data

Not enough data

Screen Capture

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Multi-Participant Screen Sharing

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

API

Not enough data

Not enough data

Calendar Sync

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Desktop/Browser Sharing

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Screen Mirroring

Not enough data

Not enough data

Annotations

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Whiteboard

Not enough data

Not enough data

Targeted/Locked Screen Sharing

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Mobile Screen Sharing

Not enough data

Not enough data

Video Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Real Time Screen Sharing

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Presenter Control Management

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Microsoft Outlook Integration

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Video Support

Not enough data

Not enough data

Scheduling

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Availability Indicator

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Audio Calls

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Cloud PBX Platforms[Hide 46 FeaturesShow 46 Features](javascript:void(0);)

8.7

12

Not enough data

Basic Communication - Cloud PBX

Call Management

9.3(won by default)

10

Not enough data

Communication Management

8.8(won by default)

10

Not enough data

Scalability

8.3(won by default)

10

Not enough data

Integrations

7.8(won by default)

9

Not enough data

Mobile Accessibility

9.0(won by default)

10

Not enough data

Accessibility

9.3(won by default)

10

Not enough data

Contact Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Advanced Features - Cloud PBX

Security and Compliance

8.7(won by default)

9

Not enough data

Analytics and Reporting

8.3(won by default)

9

Not enough data

Support and Reliability

8.7(won by default)

10

Not enough data

Automated attendant

8.9(won by default)

9

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Additional Functionality

Virtual Extensions

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

For Cloud Phone Systems

Not enough data

Not enough data

Ring Groups

Not enough data

Not enough data

VoIP Providers[Hide 93 FeaturesShow 93 Features](javascript:void(0);)

8.6

337

8.6

27

Platform Basics - VoIP Providers

PBX systems, VoIP Softphone

8.8(won by default)

13

Not enough data

Call Management

8.5(won by default)

17

Not enough data

Network monitoring

9.0(won by default)

13

Not enough data

Integrations

8.7(won by default)

15

Not enough data

Virtual PBX

7.9(won by default)

13

Not enough data

SIP trunking services

7.8(won by default)

13

Not enough data

Contact Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Call Center Integration

Not enough data

Not enough data

Basic Communication

Phone Calls

9.3

308

|

Verified

9.4(won by 0.1)

26

Video Calls

8.3(tied score)

154

|

Verified

8.3(tied score)

20

Instant Messaging

8.9(won by 0.7)

218

|

Verified

8.2

21

Screen Sharing

8.5(won by 0.3)

139

|

Verified

8.2

21

Conference Calls

9.1(won by 0.5)

222

|

Verified

8.6

23

Desk-to-Desk Calls

9.3

257

|

Verified

9.4(won by 0.1)

24

SMS Messaging

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

Agentic AI - VoIP Providers

Autonomous Task Execution

8.0(won by default)

9

Not enough data

Cross-system Integration

8.5(won by default)

9

Not enough data

Adaptive Learning

7.4(won by default)

9

Not enough data

Proactive Assistance

7.6(won by default)

9

Not enough data

Access

Software Pairing

8.8(won by 0.2)

173

8.6

22

Browser Extension

8.8(won by 0.6)

183

|

Verified

8.2

20

Individual Download

8.9(won by 0.2)

205

|

Verified

8.7

19

Advanced Features

Hold Music

8.6(won by 0.9)

220

|

Verified

7.7

22

Automated Attendants

8.9(tied score)

235

8.9(tied score)

24

VOiP Number

9.3(won by 0.3)

263

|

Verified

9.0

24

Additional Functionality

Live Chat

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Purchasing & Receiving

Not enough data

Not enough data

Employee Directory

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Virtual Call Center

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

IVR

Not enough data

Not enough data

API

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Call Conferencing

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Spam Blocker

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Caller Profiles

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

VoIP Connection

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Text to Speech

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

VoIP

Not enough data

Not enough data

Call Queues

Not enough data

Not enough data

Call Screening

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Online Voice Transmission

Not enough data

Not enough data

Unified Communications

Not enough data

Not enough data

Voicemail Transcription

Not enough data

Not enough data

Audio Conferencing[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - Audio Conferencing

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Additional Functionality

Screen Sharing

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Custom Greetings/Messages

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

International Calling

Not enough data

Not enough data

Virtual Voicemail

Not enough data

Not enough data

Call Scheduling

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Conferencing

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Two Way Audio & Video

Not enough data

Not enough data

Audio/Video Recording

Not enough data

Not enough data

Real-Time Chat

Not enough data

Not enough data

Audio Calls

Not enough data

Not enough data

UCaaS Platforms[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

8.8

55

8.0

15

Agentic AI - UCaaS Platforms

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Extensions

Tenancy Flexibility

8.6

30

8.9(won by 0.3)

12

Native VoIP

8.9(won by 0.3)

32

|

Verified

8.6

12

CCaaS Option

9.0(won by 0.5)

23

|

Verified

8.5

11

Features

Voicemail to Email

9.2(won by 0.6)

38

|

Verified

8.6

13

Voicemail to SMS

Feature Not Available

6.1(won by default)

12

File Sharing

8.0(won by 0.9)

29

|

Verified

7.1

13

Voice Conferencing

9.0(won by 0.2)

29

|

Verified

8.8

13

Video Conferencing

8.6(won by 0.4)

23

|

Verified

8.2

13

Conference Transcripts

Feature Not Available

8.1(won by default)

12

Electronic Faxes

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Virtual Voicemail

Not enough data

Not enough data

Additional Functionality

Trend Analysis

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Virtual Backgrounds

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Group Messaging

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Multi-User Collaboration

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Reviews

Reviewers' Company Size

[![Vonage Business Communications](https://images.g2crowd.com/uploads/product/hd_favicon/d9a7c4d42111054e8f19a3e05fd07533/vonage-business-communications.svg "Vonage Business Communications")](https://www.g2.com/products/vonage-business-communications/reviews)

Vonage Business Communications

Small-Business(50 or fewer emp.)

60.3%

Mid-Market(51-1000 emp.)

33.0%

Enterprise(\> 1000 emp.)

6.8%

[![XTIUM Unified Communications as a Service](https://images.g2crowd.com/uploads/product/hd_favicon/be98e3d30740a18228769337bd037bbc/xtium-unified-communications-as-a-service.svg "XTIUM Unified Communications as a Service")](https://www.g2.com/products/xtium-unified-communications-as-a-service/reviews)

XTIUM Unified Communications as a Service

Small-Business(50 or fewer emp.)

18.8%

Mid-Market(51-1000 emp.)

65.2%

Enterprise(\> 1000 emp.)

15.9%

Small-Business

(50 or fewer emp.)

60.3%

18.8%

Mid-Market

(51-1000 emp.)

33.0%

65.2%

Enterprise

(\> 1000 emp.)

6.8%

15.9%

Reviewers' Industry

[![Vonage Business Communications](https://images.g2crowd.com/uploads/product/hd_favicon/d9a7c4d42111054e8f19a3e05fd07533/vonage-business-communications.svg "Vonage Business Communications")](https://www.g2.com/products/vonage-business-communications/reviews)
Vonage Business Communications

Staffing and Recruiting

11.7%

Information Technology and Services

7.6%

Insurance

7.0%

Financial Services

4.4%

Real Estate

4.2%

Other

65.0%

[![XTIUM Unified Communications as a Service](https://images.g2crowd.com/uploads/product/hd_favicon/be98e3d30740a18228769337bd037bbc/xtium-unified-communications-as-a-service.svg "XTIUM Unified Communications as a Service")](https://www.g2.com/products/xtium-unified-communications-as-a-service/reviews)
XTIUM Unified Communications as a Service

Education Management

5.8%

Financial Services

5.8%

Telecommunications

5.8%

Information Technology and Services

5.8%

Accounting

4.3%

Other

72.5%

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