Compare RealVNC and Zoho Assist 
Featured Products
At a Glance
Market Segments
Small-Business (55.4% of reviews)
Small-Business (71.1% of reviews)
Entry-Level Pricing
$8.25 1 Concurrent Session Per Month
$0 1 Remote Support Technician and 5 Unattended Computers
RealVNC
Star Rating
(438)4.7 out of 5
Market Segments
Small-Business (55.4% of reviews)
Pros & Cons
Entry-Level Pricing
$8.25 1 Concurrent Session Per Month
Browse all 4 pricing plansZoho Assist
Star Rating
(653)4.6 out of 5
Market Segments
Small-Business (71.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Assist excels in user-friendliness, with many users appreciating its clean interface and straightforward setup process. One user highlighted how they can connect to a machine in just 10 seconds, making it a breeze to assist users without unnecessary delays.
- Users say RealVNC offers robust connectivity, even in low internet conditions, which is a significant advantage for those needing reliable remote access. Reviewers have praised its high-quality screen sharing capabilities, making it easier to present ideas and collaborate with teammates.
- According to verified reviews, Zoho Assist stands out for its balance of powerful features and simplicity. Users have noted that functionalities like file transfer, multi-monitor navigation, and unattended access work seamlessly, enhancing their overall experience without overwhelming complexity.
- Reviewers mention that while RealVNC has strong security features, including end-to-end encryption and multi-factor authentication, it may not be as intuitive as Zoho Assist for new users. Some users found the setup process to be less straightforward compared to Zoho's more user-friendly approach.
- G2 reviewers highlight that Zoho Assist has a significantly higher number of recent reviews, indicating a more active user base and ongoing satisfaction. This recent feedback suggests that Zoho is continuously meeting the needs of its users, while RealVNC has seen less engagement in the past few months.
- Users report that RealVNC's performance in session recording and diagnostics is less favorable compared to Zoho Assist, which has received positive feedback for its effective session recording features. This difference may impact users who rely heavily on these functionalities for support and troubleshooting.
Pricing
Entry-Level Pricing
RealVNC
Essentials
$8.25
1 Concurrent Session Per Month
For individuals needing access to a handful of devices.
- Includes 3 managed devices
- 1 licensed user only
- Unlimited concurrent connections (to managed devices)
Zoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
RealVNC
Free Trial is available
Zoho Assist
Free Trial is available
Ratings
Meets Requirements
9.3
371
9.2
539
Ease of Use
9.3
374
9.3
550
Ease of Setup
9.0
245
9.3
466
Ease of Admin
9.2
241
9.3
409
Quality of Support
9.1
282
8.9
454
Has the product been a good partner in doing business?
9.3
233
9.2
395
Product Direction (% positive)
8.7
369
9.3
533
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
7.6
45
Not enough data
6.9
43
Not enough data
8.5
44
Not enough data
7.8
43
Conferencing Options
Not enough data
7.8
44
Not enough data
7.5
46
Not enough data
7.4
46
Application Tools
Not enough data
8.1
40
Not enough data
7.8
42
Not enough data
8.7
45
Agentic AI - Screen Sharing
Not enough data
6.3
22
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.2
17
9.2
211
8.5
17
8.5
197
6.9
12
8.3
174
8.9
18
9.3
205
8.7
13
8.5
178
8.4
18
8.6
184
Maintenance
8.9
16
8.6
183
8.8
14
8.2
164
Communication
8.3
15
8.5
181
Feature Not Available
7.3
148
Feature Not Available
7.1
150
Feature Not Available
7.9
149
Security
8.6
17
8.7
160
7.9
14
8.7
154
Device Support
8.5
12
8.3
165
8.7
15
8.8
175
8.9
15
8.8
169
Performance
6.7
13
8.4
162
Administration
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.8
8
Security
Not enough data
8.8
8
Not enough data
8.5
8
Administration
8.8
144
Feature Not Available
8.4
117
8.3
193
8.3
114
8.1
193
7.8
55
8.1
175
Feature Not Available
8.2
175
9.1
150
9.2
221
8.7
145
8.5
205
Platform
9.3
155
8.7
201
9.2
95
8.3
190
Feature Not Available
Feature Not Available
9.5
180
9.2
216
Security
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.4
163
Categories
Categories
Shared Categories
RealVNC and Zoho Assist are categorized as Remote Desktop and Remote Support
Unique Categories
RealVNC has no unique categories
Reviews
Reviewers' Company Size
RealVNC
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.3%
Computer Software
6.3%
Hospital & Health Care
3.4%
Accounting
2.9%
Mechanical or Industrial Engineering
2.7%
Other
72.5%
Information Technology and Services
26.4%
Computer & Network Security
7.9%
Computer Software
6.1%
Retail
2.5%
Computer Networking
2.5%
Other
54.8%
Alternatives
Discussions
Is there an easy way to transfer files between server and viewer computers. currently i use email.
3 Comments
PS
This functionality is built into the software. From the toolbar, click on the "Double Arrows" which is for File Transfers. Note that file transfer isn’t...Read more
How can I automatically start VNC Server on a Mac to enable remote login after restart?
3 Comments
JR
This has been driving me crazy since around when you posted this question originally. In case you never figured it out, or others find this post (it was the...Read more
Is either an iPhone or Android OS version available? Can I show clients my screen?
2 Comments
JM
There is a VNC client available on iPhone and Android. Although it works only one direction. You can control a computer running VNC Server, but you cannot...Read more
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 Comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
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