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Compare RealVNC and Zoho Assist 
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At a Glance
Market Segments
Small-Business (55.5% of reviews)
Small-Business (70.7% of reviews)
Entry-Level Pricing
$8.25 1 Concurrent Session Per Month
$0 1 Remote Support Technician and 5 Unattended Computers
RealVNC
Star Rating
(439)4.7 out of 5
Market Segments
Small-Business (55.5% of reviews)
Entry-Level Pricing
$8.25 1 Concurrent Session Per Month
Browse all 4 pricing plansZoho Assist
Star Rating
(600)4.6 out of 5
Market Segments
Small-Business (70.7% of reviews)
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that RealVNC excels in "Remote Control" with a score of 9.6, making it a preferred choice for those needing seamless control over remote devices. In contrast, Zoho Assist, while still strong, scores slightly lower at 9.2.
- Reviewers mention that RealVNC's "Session Recording" feature, rated at 6.8, could use improvement compared to Zoho Assist's 8.2, which is praised for its reliability in capturing sessions for future reference.
- G2 users highlight RealVNC's "Multi-Monitor Support" with a score of 8.3, which is competitive, but Zoho Assist shines brighter with an 8.5, making it a better option for users who frequently work with multiple screens.
- Users on G2 appreciate RealVNC's "Ease of Use" rating of 9.4, which is slightly higher than Zoho Assist's 9.2, indicating that RealVNC may offer a more intuitive user experience overall.
- Reviewers mention that Zoho Assist's "Unattended Remote Access" feature is rated at 9.3, which is on par with RealVNC's 8.9, suggesting that both products are strong in this area, but Zoho Assist may have a slight edge in user satisfaction.
- Users say that RealVNC's "Quality of Support" is rated at 9.1, which is higher than Zoho Assist's 8.8, indicating that RealVNC may provide a more responsive and helpful support experience for its users.
Pricing
Entry-Level Pricing
RealVNC
Essentials
$8.25
1 Concurrent Session Per Month
For individuals needing access to a handful of devices.
- Includes 3 managed devices
- 1 licensed user only
- Unlimited concurrent connections (to managed devices)
Zoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
RealVNC
Free Trial is available
Zoho Assist
Free Trial is available
Ratings
Meets Requirements
9.3
372
9.2
495
Ease of Use
9.4
375
9.3
504
Ease of Setup
9.0
246
9.3
420
Ease of Admin
9.2
241
9.3
373
Quality of Support
9.1
283
8.9
418
Has the product been a good partner in doing business?
9.3
233
9.2
362
Product Direction (% positive)
8.7
370
9.3
488
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
7.8
44
Not enough data
7.0
42
Not enough data
8.6
42
Not enough data
7.9
42
Conferencing Options
Not enough data
7.8
42
Not enough data
7.4
44
Not enough data
7.3
44
Application Tools
Not enough data
8.1
40
Not enough data
7.8
41
Not enough data
8.7
41
Agentic AI - Screen Sharing
Not enough data
6.6
21
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.2
17
9.2
182
8.5
17
8.5
183
6.9
12
8.3
168
8.9
18
9.2
182
8.7
13
8.6
172
8.4
18
8.6
174
Maintenance
8.9
16
8.6
175
8.8
14
8.3
158
Communication
8.3
15
8.5
172
Feature Not Available
7.3
143
Feature Not Available
7.2
144
Feature Not Available
7.9
145
Security
8.6
17
8.7
150
7.9
14
8.8
149
Device Support
8.5
12
8.3
158
8.7
15
8.9
169
8.9
15
8.8
162
Performance
6.7
13
8.4
156
Administration
Not enough data
10.0
7
Not enough data
10.0
7
Not enough data
10.0
7
Security
Not enough data
10.0
7
Not enough data
9.8
7
Administration
8.8
145
Feature Not Available
8.4
118
8.3
185
8.3
115
8.1
187
7.8
56
8.1
170
Feature Not Available
8.2
170
9.1
151
9.1
207
8.7
146
8.5
195
Platform
9.3
156
8.7
193
9.2
96
8.4
182
Feature Not Available
Feature Not Available
9.5
181
9.2
203
Security
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.4
158
Categories
Categories
Shared Categories
RealVNC and Zoho Assist are categorized as Remote Desktop and Remote Support
Unique Categories
RealVNC has no unique categories
Reviews
Reviewers' Company Size
RealVNC
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.5%
Computer Software
6.3%
Hospital & Health Care
3.4%
Accounting
2.9%
Mechanical or Industrial Engineering
2.6%
Other
72.4%
Information Technology and Services
26.1%
Computer & Network Security
7.4%
Computer Software
6.4%
Computer Networking
2.7%
Retail
2.3%
Other
55.1%
Alternatives
Discussions
Is there an easy way to transfer files between server and viewer computers. currently i use email.
3 Comments
PS
This functionality is built into the software. From the toolbar, click on the "Double Arrows" which is for File Transfers. Note that file transfer isn’t...Read more
How can I automatically start VNC Server on a Mac to enable remote login after restart?
3 Comments
JR
This has been driving me crazy since around when you posted this question originally. In case you never figured it out, or others find this post (it was the...Read more
?
2 Comments
LC
You can download a trial version for free, but to use the VNC server, you need to buy a license and register.Read more
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 Comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
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