# RealVNC vs Zoho Assist Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho Assist excels in user experience, particularly with its **unattended access module** , which can be easily installed during remote sessions. This feature allows technicians to reconnect with clients seamlessly, enhancing overall efficiency.
- **Users say** RealVNC offers robust connectivity, even in low bandwidth situations, which is a significant advantage for those working in less-than-ideal internet conditions. Reviewers appreciate its **high-quality screen sharing** capabilities, making it easier to present ideas to teammates.
- **According to verified reviews** , Zoho Assist shines in its quick session initiation and management of multiple devices, with users noting that technicians can reboot remote machines without a steep learning curve. This smooth performance is a key factor for many businesses.
- **Reviewers mention** that RealVNC provides strong security features, including **end-to-end encryption** and multi-factor authentication, which help maintain privacy during sessions. This focus on security is a critical consideration for users handling sensitive information.
- **G2 reviewers highlight** that while both products have similar ease of use ratings, Zoho Assist's recent updates and features have garnered more positive feedback, indicating a more responsive development approach to user needs.
- **Users report** that RealVNC's setup process is straightforward, but some find it less intuitive compared to Zoho Assist, which is praised for its **minimal client footprint** and ease of installation, making it a preferred choice for quick deployments.



---
## Frequently Asked Questions

### What is the difference between RealVNC vs Zoho Assist?

RealVNC and Zoho Assist are both highly rated Remote Desktop solutions, but RealVNC is most frequently praised for its ease of use and reliability, while Zoho Assist stands out for its value and strong unattended access capabilities.

| | [RealVNC](https://www.g2.com/products/realvnc/reviews) | [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) |
| --- | --- | --- |
| G2 Rating (reviews) | 4.7/5 (439 reviews) | 4.7/5 (719 reviews) |
| Largest Segment | Small-Business | Small-Business |
| Ease of Setup score | 9.0 | 9.3 |
| Quality of Support score | 9.1 | 9.0 |
| Top Reviewer-Cited Strength | Ease of Use (3 all-time mentions) | Unattended Access (recent reviews) |



### How do the pricing models of RealVNC and Zoho Assist compare?

Zoho Assist is considered the stronger value by reviewers, with higher satisfaction on price and cost-related dimensions.

- **RealVNC:** Reviewers note that RealVNC is economical compared to some competitors, but recent changes to its free plan and perceived higher cost for larger organizations are cited as trade-offs.
- **Zoho Assist:** Reviewers consistently highlight Zoho Assist as affordable, offering strong value, and frequently mention its cost-effectiveness compared to TeamViewer and AnyDesk.
- **Switching-reason:** Recent reviewers mention switching from TeamViewer and AnyDesk to Zoho Assist due to better value and lower pricing.



### What are the best alternatives to RealVNC and Zoho Assist?

The top 3 alternatives to RealVNC and Zoho Assist are TeamViewer, AnyDesk, and Splashtop Remote Access.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [RealVNC](https://www.g2.com/products/realvnc/reviews) | 4.7/5 (439 reviews) | Small-Business | Economical compared to some competitors | Ease of Use (3 all-time mentions) |
| [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) | 4.7/5 (719 reviews) | Small-Business | Affordable, strong value | Unattended Access (recent reviews) |
| [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5 (4154 reviews) | Small-Business | — | Widely used for remote support |
| [AnyDesk](https://www.g2.com/products/anydesk/reviews) | 4.5/5 (1104 reviews) | Mid-Market | — | Fast connection and performance |
| [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) | 4.8/5 (518 reviews) | Small-Business | — | High reliability and ease of use |



### Which Remote Desktop features should I prioritize when comparing RealVNC and Zoho Assist?

Buyers comparing RealVNC and Zoho Assist should prioritize Unattended Access, Ease of Setup, Quality of Support, Integrations, and Security.

- **Unattended Access:** Unattended Access is the most frequently mentioned feature in recent reviews for both products, with Zoho Assist receiving strong praise for its implementation.
- **Ease of Setup:** RealVNC scores 9.0 and Zoho Assist scores 9.3, indicating both are easy to set up, with Zoho Assist having a slight edge.
- **Quality of Support:** RealVNC scores 9.1 and Zoho Assist scores 9.0, showing near-parity in support satisfaction.
- **Integrations:** Zoho Assist is frequently mentioned for its integration with Zoho CRM (4 all-time mentions), while RealVNC has no recent integration mentions.
- **Security:** RealVNC is cited for strong security defaults, including end-to-end encryption and multi-factor authentication, in recent reviews.



### What are the pros and cons of RealVNC vs Zoho Assist?

RealVNC's headline strength is ease of use and reliability, while Zoho Assist's is its value and robust unattended access.

- **RealVNC strengths:** Ease of use (3 all-time mentions), reliability (3), cross-platform compatibility (2), easy setup (2), file transfer (2), security (1), and automation (1).
- **RealVNC trade-offs:** Admin access issues (1), billing issues (1), connection issues (1), inadequate reporting (1), limited free plan (1), limited options (1), and poor customer support (1).
- **Zoho Assist strengths:** Unattended access is frequently praised in recent reviews, along with value, ease of setup, and multi-platform support.
- **Zoho Assist trade-offs:** Time delays are noted in 7 all-time mentions, and some reviewers mention occasional lag or interface complexity.



### Is RealVNC or Zoho Assist better for small businesses?

Zoho Assist is the better fit for small businesses, with strong reviewer sentiment on value and ease of use in the small-business segment.

- **RealVNC:** Largest segment is Small-Business; reviewers highlight ease of use and reliability for small teams, but note recent changes to the free plan and support as trade-offs.
- **Zoho Assist:** Largest segment is Small-Business; reviewers consistently praise its affordability, ease of setup, and robust unattended access for small business needs.



### Which Remote Desktop platform has better integrations?

Zoho Assist is favored for integrations, particularly with Zoho CRM, while RealVNC has no recent integration mentions.

- **RealVNC:** No recent reviewer-cited integrations.
- **Zoho Assist:** Integrates with Zoho CRM (4 all-time mentions), and reviewers mention integration with other Zoho products such as Zoho Books and Zoho Desk in recent reviews.



### How do RealVNC and Zoho Assist compare on customer support?

RealVNC and Zoho Assist are at near-parity on Quality of Support, with scores of 9.1 and 9.0 respectively, which is below the materiality threshold for a meaningful difference.

- **RealVNC:** Reviewers describe support as generally responsive and helpful, though a minority cite slow or poor support experiences.
- **Zoho Assist:** Reviewers frequently mention proactive and helpful support, with several noting positive experiences with chat and follow-up from the support team.



### Which is easier to implement, RealVNC or Zoho Assist?

Zoho Assist has a slight edge in Ease of Setup, scoring 9.3 versus RealVNC's 9.0, which is below the materiality threshold for a significant difference.

- **RealVNC:** Reviewers consistently describe setup as easy and straightforward, with minimal configuration required for most environments.
- **Zoho Assist:** Reviewers highlight simple installation, fast deployment, and ease of onboarding for both technicians and end users.



### Which product has better Unattended Access?

Zoho Assist is more frequently praised for its Unattended Access feature, with strong recent reviewer sentiment and multiple mentions of its effectiveness and convenience.

- **RealVNC:** Unattended Access is supported and positively mentioned in recent reviews, with reviewers citing its reliability and ease of use.
- **Zoho Assist:** Unattended Access is a standout feature in recent reviews, with reviewers highlighting its speed, convenience, and value for remote support scenarios.



| | RealVNC | Zoho Assist | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 440 | 737 | 
| **Largest Market Segment** | Small-Business (55.4% of reviews) | Small-Business (71.2% of reviews) | 
| **Entry Level Price** | $8.25 1 Concurrent Session Per Month | $0 1 Remote Support Technician and 5 Unattended Computers | 

---
## Top Pros & Cons

### RealVNC

Pros:
- Ease of Use (3 reviews)
- Reliability (3 reviews)

Cons:
- Admin Access Issues (1 reviews)
- Billing Issues (1 reviews)

### Zoho Assist

Pros:
- Ease of Use (138 reviews)
- Remote Access (96 reviews)

Cons:
- Remote Access Issues (30 reviews)
- Feature Limitations (21 reviews)

---
## Ratings Comparison
| Rating | RealVNC | Zoho Assist | 
|---|---|---|
  | **Meets Requirements** | 9.3 (372 reviews) | 9.3 (609 reviews) | 
  | **Ease of Use** | 9.3 (376 reviews) | 9.3 (624 reviews) | 
  | **Ease of Setup** | 9.0 (247 reviews) | 9.3 (540 reviews) | 
  | **Ease of Admin** | 9.2 (241 reviews) | 9.3 (434 reviews) | 
  | **Quality of Support** | 9.1 (283 reviews) | 9.0 (512 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (233 reviews) | 9.2 (418 reviews) | 
  | **Product Direction (% positive)** | 8.7 (371 reviews) | 9.4 (586 reviews) | 

---
## Pricing

### RealVNC

#### Entry-Level Pricing

Plan: Essentials

Price: $8.25 1 Concurrent Session Per Month

Description: For individuals needing access to a handful of devices.

Key Features:
- Includes 3 managed devices
- 1 licensed user only
- Unlimited concurrent connections (to managed devices)

[Browse all 4 editions](https://www.g2.com/products/realvnc/pricing)

#### Free Trial

Yes

### Zoho Assist

#### Entry-Level Pricing

Plan: Free Edition (free plan, free forever)

Price: $0 1 Remote Support Technician and 5 Unattended Computers

Description: 1 Simultaneous Session

Key Features:
- Instant Chat
- Desktop App
- UAC Compatible

[Browse all 6 editions](https://www.g2.com/products/zoho-assist/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **RealVNC** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Additional Functionality

| Feature | RealVNC | Zoho Assist | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **RealVNC** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Communication

| Feature | RealVNC | Zoho Assist | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | RealVNC | Zoho Assist | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | RealVNC | Zoho Assist | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 

#### Administration

| Feature | RealVNC | Zoho Assist | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | RealVNC | Zoho Assist | 
|---|---|---|
| **API** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Audio Calls** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Calendar Sync** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **RealVNC** | N/A | N/A |
| **Zoho Assist** | 7.7/10 | 54 |

#### Presenter Tools

| Feature | RealVNC | Zoho Assist | 
|---|---|---|
| **Live Preview** | Not enough data | 7.6 (45 reviews) | 
| **Notifications Blocker** | Not enough data | 6.9 (43 reviews) | 
| **Remote Control** | Not enough data | 8.5 (44 reviews) | 
| **Switch Presenter** | Not enough data | 7.8 (43 reviews) | 

#### Conferencing Options

| Feature | RealVNC | Zoho Assist | 
|---|---|---|
| **Group Live Chat** | Not enough data | 7.8 (44 reviews) | 
| **Audio Conferencing** | Not enough data | 7.5 (46 reviews) | 
| **Video Conferencing** | Not enough data | 7.4 (46 reviews) | 
| **Video Streaming** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **Conferencing** | Not enough data | Not enough data | 

#### Application Tools

| Feature | RealVNC | Zoho Assist | 
|---|---|---|
| **Password Protection** | Not enough data | 8.1 (40 reviews) | 
| **Video Call Recording** | Not enough data | 7.8 (42 reviews) | 
| **In-Browser Application** | Not enough data | 8.8 (47 reviews) | 
| **Screen Recording** | Not enough data | Not enough data | 
| **On-Demand Recording** | Not enough data | Not enough data | 

#### Agentic AI - Screen Sharing

| Feature | RealVNC | Zoho Assist | 
|---|---|---|
| **Decision Making** | Not enough data | 6.3 (22 reviews) | 

#### Additional Functionality

| Feature | RealVNC | Zoho Assist | 
|---|---|---|
| **Document Storage** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Presentation Streaming** | Not enough data | Not enough data | 
| **On-Demand Webcasting** | Not enough data | Not enough data | 
| **Screen Capture** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Multi-Participant Screen Sharing** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Calendar Sync** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Desktop/Browser Sharing** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Screen Mirroring** | Not enough data | Not enough data | 
| **Annotations** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Whiteboard** | Not enough data | Not enough data | 
| **Targeted/Locked Screen Sharing** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Mobile Screen Sharing** | Not enough data | Not enough data | 
| **Video Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Real Time Screen Sharing** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Presenter Control Management** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Microsoft Outlook Integration** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Video Support** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Availability Indicator** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Audio Calls** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **RealVNC** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### ServiceNow Apps

| Feature | RealVNC | Zoho Assist | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 
| **Value** | Not enough data | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | RealVNC | Zoho Assist | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **RealVNC** | 8.3/10 | 18 |
| **Zoho Assist** | 8.5/10 | 306 |

#### Administration

| Feature | RealVNC | Zoho Assist | 
|---|---|---|
| **Screen Sharing** | 9.2 (17 reviews) | 9.3 (247 reviews) | 
| **File Sharing** | 8.5 (17 reviews) | 8.6 (202 reviews) | 
| **Session Recording** | 6.9 (12 reviews) | 8.3 (174 reviews) | 
| **Unattended Remote Access** | 8.9 (18 reviews) | 9.4 (243 reviews) | 
| **Multi - Session Handling** | 8.7 (13 reviews) | 8.6 (182 reviews) | 
| **Multi-Monitor Support** | 8.4 (18 reviews) | 8.7 (188 reviews) | 

#### Maintenance

| Feature | RealVNC | Zoho Assist | 
|---|---|---|
| **Remote Reboot** | 8.9 (16 reviews) | 8.6 (186 reviews) | 
| **Remote Printing** | 8.8 (14 reviews) | 8.3 (165 reviews) | 

#### Communication 

| Feature | RealVNC | Zoho Assist | 
|---|---|---|
| **Text Chat** | 8.3 (15 reviews) | 8.5 (183 reviews) | 
| **VoIP** | Feature Not Available | 7.3 (147 reviews) | 
| **Video Conference Call** | Feature Not Available | 7.1 (149 reviews) | 
| **Screen Annotations** | Feature Not Available | 7.8 (149 reviews) | 

#### Security

| Feature | RealVNC | Zoho Assist | 
|---|---|---|
| **Data Encryption** | 8.6 (17 reviews) | 8.8 (165 reviews) | 
| **Compliance** | 7.9 (14 reviews) | 8.7 (153 reviews) | 

#### Device Support

| Feature | RealVNC | Zoho Assist | 
|---|---|---|
| **Mobile Device Access** | 8.5 (12 reviews) | 8.3 (174 reviews) | 
| **Multi-Platform Support** | 8.7 (15 reviews) | 8.9 (185 reviews) | 
| **Cross-Platform** | 8.9 (15 reviews) | 8.8 (175 reviews) | 
| **Video Support** | Not enough data | Not enough data | 

#### Performance

| Feature | RealVNC | Zoho Assist | 
|---|---|---|
| **Reporting** | 6.7 (13 reviews) | 8.4 (168 reviews) | 

#### Additional Functionality

| Feature | RealVNC | Zoho Assist | 
|---|---|---|
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Two-Factor Authentication** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Summary Reports** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Session Transfer** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Troubleshooting** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | 10.0 (9 reviews) | 
| **User Management** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Diagnostic Tools** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **RealVNC** | N/A | N/A |
| **Zoho Assist** | 8.8/10 | 9 |

#### Administration

| Feature | RealVNC | Zoho Assist | 
|---|---|---|
| **Access Control** | Not enough data | 8.9 (9 reviews) | 
| **Web Page Navigation** | Not enough data | 8.8 (8 reviews) | 
| **Real Time Assistance** | Not enough data | 8.8 (8 reviews) | 

#### Security

| Feature | RealVNC | Zoho Assist | 
|---|---|---|
| **Data Security** | Not enough data | 8.8 (8 reviews) | 
| **Data Masking** | Not enough data | 8.5 (8 reviews) | 

### OT Secure Remote Access

| Product | Score | Reviews |
|---|---|---|
| **RealVNC** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Administration

| Feature | RealVNC | Zoho Assist | 
|---|---|---|
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Policy, User, and Role Management - Privileged Access Manager** | Not enough data | Not enough data | 
| **Network Mapping** | Not enough data | Not enough data | 
| **Governance** | Not enough data | Not enough data | 

#### Functionality

| Feature | RealVNC | Zoho Assist | 
|---|---|---|
| **Temporary, time-limited privilege** | Not enough data | Not enough data | 
| **Network Segmentation** | Not enough data | Not enough data | 
| **Adaptive Access Control** | Not enough data | Not enough data | 
| **Access Control** | Not enough data | Not enough data | 
| **Workflows** | Not enough data | Not enough data | 

#### Reporting

| Feature | RealVNC | Zoho Assist | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **Audit Logs** | Not enough data | Not enough data | 
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Security Frameworks** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **RealVNC** | 8.8/10 | 218 |
| **Zoho Assist** | 8.5/10 | 269 |

#### Administration

| Feature | RealVNC | Zoho Assist | 
|---|---|---|
| **Usage Information** | 8.8 (144 reviews) | Feature Not Available | 
| **Active Directory Integration** | 8.4 (117 reviews) | 8.3 (198 reviews) | 
| **Diagnostics** | 8.3 (114 reviews) | 8.2 (199 reviews) | 
| **Session Recording** | 7.8 (55 reviews) | 8.1 (178 reviews) | 
| **Session Transfer** | Feature Not Available | 8.2 (177 reviews) | 
| **Unattended Access** | 9.1 (151 reviews) | 9.2 (230 reviews) | 
| **File Sharing** | 8.7 (145 reviews) | 8.6 (211 reviews) | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Platform

| Feature | RealVNC | Zoho Assist | 
|---|---|---|
| **Cross-Platform Access** | 9.3 (155 reviews) | 8.7 (203 reviews) | 
| **Mobile Device Access** | 9.2 (95 reviews) | 8.3 (191 reviews) | 
| **Remote Access/Control** | 9.5 (181 reviews) | 9.2 (220 reviews) | 
| **Communication Management** | Not enough data | Not enough data | 
| **Multiple Monitor Access** | Not enough data | Not enough data | 

#### Security

| Feature | RealVNC | Zoho Assist | 
|---|---|---|
| **Device Enrollment** | Feature Not Available | 8.4 (164 reviews) | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Print Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | RealVNC | Zoho Assist | 
|---|---|---|
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Whiteboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Two-Factor Authentication** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Remote Printing** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Desktop Virtualization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Secure Login** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Uptime Reporting** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Authentication** | Not enough data | Not enough data | 
| **Real-Time Chat** | Not enough data | Not enough data | 
| **Diagnostics Tools** | Not enough data | Not enough data | 
| **Summary Reports** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **Troubleshooting** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Remote Support Software](https://www.g2.com/categories/remote-support)

**Unique to RealVNC (1):** [OT Secure Remote Access Software](https://www.g2.com/categories/ot-secure-remote-access)

**Unique to Zoho Assist (3):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Co-Browsing Software](https://www.g2.com/categories/co-browsing)


---
## Reviewer Demographics

### By Company Size

| Segment | RealVNC | Zoho Assist | 
|---|---|---|
| **Small-Business** | 55.4% | 71.2% | 
| **Mid-Market** | 31.4% | 23.3% | 
| **Enterprise** | 13.2% | 5.5% | 

### By Industry

#### RealVNC

- **Information Technology and Services:** 12.2%
- **Computer Software:** 6.2%
- **Hospital & Health Care:** 3.4%
- **Accounting:** 3.1%
- **Marketing and Advertising:** 2.6%
- **Mechanical or Industrial Engineering:** 2.6%
- **Insurance:** 2.4%
- **Banking:** 2.2%
- **Government Administration:** 2.2%
- **Semiconductors:** 1.9%
- **Other:** 61.2%

#### Zoho Assist

- **Information Technology and Services:** 26.2%
- **Computer & Network Security:** 7.5%
- **Computer Software:** 5.7%
- **Consulting:** 2.5%
- **Computer Networking:** 2.5%
- **Retail:** 2.5%
- **Non-Profit Organization Management:** 2.3%
- **Education Management:** 2.2%
- **Computer Hardware:** 2.0%
- **Automotive:** 1.9%
- **Other:** 44.7%

---
## Alternatives

### Alternatives to RealVNC

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4172 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1101 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (683 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (519 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (514 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [LogMeIn Central](https://www.g2.com/products/logmein-central/reviews) — 4.2/5 stars (213 reviews)
- [Citrix DaaS](https://www.g2.com/products/citrix-citrix-daas/reviews) — 4.1/5 stars (546 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (617 reviews)

### Alternatives to Zoho Assist

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4172 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (519 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (514 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1101 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (683 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (210 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (5036 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (617 reviews)

---
## Top Discussions

### RealVNC

- Title: [How can I automatically start VNC Server on a Mac to enable remote login after restart?](https://www.g2.com/discussions/how-can-i-automatically-start-vnc-server-on-a-mac-to-enable-remote-login-after-restart) — 3 comments, 1 upvote
  > **Top comment:** "Yes. Once installed it can be configured to always on, running in the background. Regardless of intentional or unintentional restart, the VNC server will be..."
- Title: [Is there an easy way to transfer files between server and viewer computers.  currently i use email.](https://www.g2.com/discussions/15584-is-there-an-easy-way-to-transfer-files-between-server-and-viewer-computers-currently-i-use-email) — 3 comments, 2 upvotes
  > **Top comment:** "This functionality is built into the software. From the toolbar, click on the "Double Arrows" which is for File Transfers. Note that file transfer isn’t..."
- Title: [Is VNC connect free?](https://www.g2.com/discussions/is-vnc-connect-free) — 2 comments
  > **Top comment:** "The client is, but I believe the server side is licensed for commercial use. "
- Title: [?](https://www.g2.com/discussions/16186) — 2 comments, 1 upvote
  > **Top comment:** "You can download a trial version for free, but to use the VNC server, you need to buy a license and register."
- Title: [Is either an iPhone or Android OS version available? Can I show clients my screen?](https://www.g2.com/discussions/12721-is-either-an-iphone-or-android-os-version-available-can-i-show-clients-my-screen) — 2 comments, 2 upvotes
  > **Top comment:** "There is a VNC client available on iPhone and Android. Although it works only one direction. You can control a computer running VNC Server, but you cannot..."

### Zoho Assist

- Title: [The lag time to connect is REALLY slow. Anything I can do to improve that?](https://www.g2.com/discussions/the-lag-time-to-connect-is-really-slow-anything-i-can-do-to-improve-that) — 7 comments, 1 upvote
  > **Top comment:** "Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I..."
- Title: [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) — 1 comment
  > **Top comment:** "Remote Support Software"
- Title: [Is there an app that runs where I ca connect with my account without  using browser.](https://www.g2.com/discussions/25147-is-there-an-app-that-runs-where-i-ca-connect-with-my-account-without-using-browser) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [Will connection times be improved.](https://www.g2.com/discussions/12824-will-connection-times-be-improved) — 1 comment, 1 upvote
  > **Top comment:** "Paul this could also be caused by the actual desktop/server that has the agent installed.  Generally, Zoho Assist agent depends on DNS to reach Zoho Assist..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/realvnc-vs-zoho-assist)