# Vivantio vs Zoho Desk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho Desk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Vivantio. Users appreciate its comprehensive features, such as the ability to automate repetitive tasks, which streamlines ticket management and enhances productivity.
- **Users say** that Zoho Desk's implementation process is notably smooth, with many highlighting its intuitive onboarding wizard. This ease of setup contrasts with Vivantio, where some users have expressed a desire for more straightforward configuration options.
- **Reviewers mention** that Zoho Desk's customer support is highly rated, with users praising the quality of assistance they receive. In comparison, while Vivantio's support is also well-regarded, it does not match the volume of positive feedback seen for Zoho Desk.
- **According to verified reviews** , Zoho Desk is particularly favored by small businesses, with 72.8% of its reviews coming from this segment. This focus allows it to cater effectively to the unique needs of smaller organizations, while Vivantio is more aligned with mid-market users, which may not suit all small business requirements.
- **Users highlight** the flexibility of Zoho Desk in modifying workflows, which is a significant advantage for teams needing to adapt quickly to changing demands. In contrast, while Vivantio offers robust incident management capabilities, some users feel it lacks the same level of customization for workflows.
- **Reviewers appreciate** the live chat feature in Zoho Desk, which enhances real-time communication with customers. This feature, along with its ability to keep all data organized, positions Zoho Desk as a more comprehensive solution compared to Vivantio, which, while effective, is described as more straightforward and less feature-rich.



| | Vivantio | Zoho Desk | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 295 | 7,622 | 
| **Largest Market Segment** | Mid-Market (57.5% of reviews) | Small-Business (72.9% of reviews) | 
| **Entry Level Price** | Starting at $59.00 1 Agent License Per Month | $0.00 | 

---
## Top Pros & Cons

### Vivantio

Pros:
- Ease of Use (13 reviews)
- Customer Support (11 reviews)

Cons:
- Poor Performance (8 reviews)
- Complexity (6 reviews)

### Zoho Desk

Pros:
- Ease of Use (622 reviews)
- Features (462 reviews)

Cons:
- Learning Curve (297 reviews)
- Steep Learning Curve (211 reviews)

---
## Ratings Comparison
| Rating | Vivantio | Zoho Desk | 
|---|---|---|
  | **Meets Requirements** | 8.7 (274 reviews) | 8.7 (6129 reviews) | 
  | **Ease of Use** | 8.6 (275 reviews) | 8.5 (6210 reviews) | 
  | **Ease of Setup** | 8.1 (143 reviews) | 8.1 (5481 reviews) | 
  | **Ease of Admin** | 8.4 (143 reviews) | 8.3 (4932 reviews) | 
  | **Quality of Support** | 9.0 (252 reviews) | 8.3 (5515 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (137 reviews) | 8.4 (4460 reviews) | 
  | **Product Direction (% positive)** | 9.1 (269 reviews) | 8.9 (5848 reviews) | 

---
## Pricing

### Vivantio

#### Entry-Level Pricing

Plan: Feature-inclusive, fully configurable service platform

Price: Starting at $59.00 1 Agent License Per Month

Description: Access to the Vivantio Platform always includes: 1) every available feature, 2) your choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support.

Pricing varies based on number of licenses:
500 system users - $59 per named license / $89 per concurrent license;
200 users - $69 / $104;
100 users - $78 / $118;
50 users - $83 / $125;
25 users - $91 / $137;
15 users - $95 / $143;
5 users - $99 / $149 

Key Features:
- Unlimited configurable ticket types
- Task management
- Client, asset & knowledge management

[Learn more about Vivantio](https://www.g2.com/products/vivantio/reviews)

#### Free Trial

Yes

### Zoho Desk

#### Entry-Level Pricing

Plan: FREE

Price: $0.00

Description: Completely Free upto 3 agents

Key Features:
- Email Ticketing
- Customer Management
- Private Knowledge Base 

[Browse all 5 editions](https://www.g2.com/products/zoho-desk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Vivantio** | 8.1/10 | 150 |
| **Zoho Desk** | 8.1/10 | 4367 |

#### Ticket and Case Management

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Ticket creation user experience** | 8.8 (140 reviews) | 8.7 (3494 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.6 (139 reviews) | 8.5 (3388 reviews) ✓ Verified | 
| **Workflow** | 8.5 (133 reviews) | 8.4 (3217 reviews) ✓ Verified | 
| **Response Automation** | 8.6 (131 reviews) | 8.3 (2970 reviews) ✓ Verified | 
| **SLA Management** | 8.7 (135 reviews) | 8.2 (2696 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 8.6 (134 reviews) | 8.4 (2918 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.6 (131 reviews) | 8.5 (2951 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.3 (124 reviews) | 8.3 (2532 reviews) ✓ Verified | 

#### Generative AI

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | 7.5 (66 reviews) | 7.4 (972 reviews) | 
| **AI Text Summarization** | 7.6 (66 reviews) | 7.4 (953 reviews) | 

#### Agentic AI - Help Desk

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (359 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (362 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (359 reviews) | 

#### Communication Channels

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Customer Portal** | 8.4 (129 reviews) | 8.3 (2882 reviews) ✓ Verified | 
| **Email to Case** | 8.7 (135 reviews) | 8.6 (3137 reviews) ✓ Verified | 
| **Chat/Live Support** | 7.3 (81 reviews) | 8.2 (2424 reviews) ✓ Verified | 
| **Social Integration** | 7.0 (81 reviews) | 8.0 (2164 reviews) ✓ Verified | 
| **Voice** | 7.1 (77 reviews) | 7.8 (1930 reviews) ✓ Verified | 

#### Platform

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Mobile User Support** | 7.5 (100 reviews) | 8.1 (2308 reviews) ✓ Verified | 
| **Customization ** | 8.1 (117 reviews) | 8.2 (2759 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.5 (122 reviews) | 8.4 (2863 reviews) ✓ Verified | 
| **Integration** | 7.8 (108 reviews) | 8.2 (2377 reviews) ✓ Verified | 
| **Reporting** | 8.0 (125 reviews) | 8.3 (2855 reviews) ✓ Verified | 
| **Dashboards** | 8.3 (125 reviews) | 8.4 (2989 reviews) ✓ Verified | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Vivantio** | 8.5/10 | 51 |
| **Zoho Desk** | N/A | N/A |

#### Administration

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Change Management** | 8.6 (38 reviews) | Not enough data | 
| **Asset Management** | 8.0 (39 reviews) | Not enough data | 
| **Reports & Analytics** | 8.2 (48 reviews) | Not enough data | 

#### Service Desk

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Help Desk** | 8.8 (48 reviews) | Not enough data | 
| **Incident Reports** | 8.8 (49 reviews) | Not enough data | 
| **Process Workflow** | 8.3 (47 reviews) | Not enough data | 

#### Management

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Reporting** | 8.3 (47 reviews) | Not enough data | 
| **Administration Console** | 8.8 (45 reviews) | Not enough data | 
| **Access Management** | 8.9 (39 reviews) | Not enough data | 
| **Asset Management** | 8.5 (37 reviews) | Not enough data | 
| **Policy Dictation** | 8.5 (29 reviews) | Not enough data | 

#### Functionality

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Ticketing System** | 8.8 (49 reviews) | Not enough data | 
| **Performance Logging** | 8.8 (41 reviews) | Not enough data | 
| **Alerting** | 8.6 (40 reviews) | Not enough data | 
| **Automation** | 8.1 (45 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### HR Service Delivery

| Product | Score | Reviews |
|---|---|---|
| **Vivantio** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Customization

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **HR Integrations** | Not enough data | Not enough data | 

#### HR Content

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Knowledge Management** | Not enough data | Not enough data | 
| **Content Delivery** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 

#### Logistics

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Employee Portal** | Not enough data | Not enough data | 
| **AI ** | Not enough data | Not enough data | 

#### Management

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Ticketing Platform** | Not enough data | Not enough data | 
| **Single Sign-On** | Not enough data | Not enough data | 
| **Business Process Management** | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | 
| **Dashboard & Reporting** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Vivantio** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 377 |

#### Administration

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Database Management ** | Not enough data | 8.2 (344 reviews) | 
| **Data Workflows** | Not enough data | 8.2 (342 reviews) | 
| **Issue Management** | Not enough data | 8.4 (346 reviews) | 

#### Knowledge Management

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.6 (325 reviews) | 
| **Publishing Workflows** | Not enough data | 8.2 (316 reviews) | 
| **Analytics** | Not enough data | 8.2 (322 reviews) | 

#### Compliance

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Policies and Controls** | Not enough data | 8.3 (337 reviews) | 
| **Data Governance** | Not enough data | 8.3 (334 reviews) | 
| **Compliance** | Not enough data | 8.2 (336 reviews) | 
| **Auditing** | Not enough data | 8.1 (334 reviews) | 

#### Customer Support

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Intelligent Search** | Not enough data | 8.2 (311 reviews) | 
| **Suggestions** | Not enough data | 8.2 (312 reviews) | 
| **Decision Trees** | Not enough data | 8.0 (310 reviews) | 

#### Data Security

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 8.1 (336 reviews) | 
| **Data Transport** | Not enough data | 8.1 (330 reviews) | 
| **Access Management** | Not enough data | 8.4 (335 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 8.4 (333 reviews) | 

#### Administration

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Integrations** | Not enough data | 8.1 (313 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.4 (315 reviews) | 
| **Performance and Reliability** | Not enough data | 8.5 (313 reviews) | 

#### Generative AI

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (248 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Vivantio** | N/A | N/A |
| **Zoho Desk** | 7.9/10 | 612 |

#### Channels

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.2 (579 reviews) | 
| **Open Listening** | Not enough data | 8.0 (558 reviews) | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.9 (547 reviews) | 
| **Create Content** | Not enough data | 7.7 (556 reviews) | 
| **Personalization** | Not enough data | 8.1 (554 reviews) | 
| **Inbound Identification** | Not enough data | 8.1 (550 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.1 (533 reviews) | 

#### Generative AI

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (428 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (421 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Vivantio** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 461 |

#### Usability

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.3 (448 reviews) | 
| **Supporting Documents** | Not enough data | 8.3 (442 reviews) | 
| **Two-Way Communication** | Not enough data | 8.3 (434 reviews) | 

#### Reporting

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.3 (431 reviews) | 
| **Trend Analysis** | Not enough data | 8.2 (416 reviews) | 
| **Performance Monitoring** | Not enough data | 8.3 (423 reviews) | 

#### Generative AI

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (329 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (324 reviews) | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Vivantio** | 6.3/10 | 5 |
| **Zoho Desk** | N/A | N/A |

#### Asset Inventory

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | Not enough data | 
| **Software Asset Inventory** | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | 
| **Asset Policy Management** | Not enough data | Not enough data | 
| **Risk Management** | 6.3 (5 reviews) | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### HR Case Management

| Product | Score | Reviews |
|---|---|---|
| **Vivantio** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Investigation

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Separate Workflows** | Not enough data | Not enough data | 
| **Anonymity** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Confidentiality** | Not enough data | Not enough data | 

#### Access

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Integration** | Not enough data | Not enough data | 
| **Assignment** | Not enough data | Not enough data | 
| **Collaborative** | Not enough data | Not enough data | 

#### Employee Experience

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Policy** | Not enough data | Not enough data | 
| **Multi-channel** | Not enough data | Not enough data | 
| **Cross-platform** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Vivantio** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Customer Support

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Vivantio** | N/A | N/A |
| **Zoho Desk** | 8.5/10 | 3382 |

#### Generative AI

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (175 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (177 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.8 (719 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.7 (760 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.6 (659 reviews) | 
| **In-App Messaging** | Not enough data | 8.6 (632 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.3 (356 reviews) | 

####  Internal Use

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Customization ** | 8.1 (117 reviews) | 8.2 (2759 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | Feature Not Available | 
| **Lead Development** | Not enough data | 8.4 (455 reviews) | 
| **Knowledge Base** | Not enough data | 8.7 (714 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 8.7 (693 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.6 (707 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Vivantio** | 8.1/10 | 82 |
| **Zoho Desk** | 8.0/10 | 1875 |

#### Generative AI

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | 7.9 (47 reviews) | 7.7 (422 reviews) | 

#### Self-Service Experience

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Knowledge Base** | 8.0 (70 reviews) | 8.5 (1513 reviews) | 
| **Searchable Articles** | 8.0 (72 reviews) | 8.4 (1470 reviews) | 
| **Community Forums** | 8.1 (58 reviews) | 8.1 (1277 reviews) | 
| **Mobile Optimization** | 7.9 (57 reviews) | 8.1 (770 reviews) | 
| **Personalization** | 8.1 (75 reviews) | 8.2 (815 reviews) | 

#### Self-Service Platform

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Branding** | 8.3 (72 reviews) | 8.3 (841 reviews) | 
| **Automation** | 8.4 (70 reviews) | 8.3 (818 reviews) | 
| **Artificial Intelligence** | 7.5 (53 reviews) | 7.8 (731 reviews) | 
| **Integrations** | 8.3 (65 reviews) | 8.2 (766 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (79 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (80 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (79 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (84 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (82 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (80 reviews) | 
| **Decision Making** | Not enough data | 7.8 (85 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Vivantio** | N/A | N/A |
| **Zoho Desk** | 8.7/10 | 756 |

#### Generative AI

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (121 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (118 reviews) | 

#### Process

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Mentions** | Not enough data | 8.7 (491 reviews) | 
| **Tickets** | Not enough data | 9.0 (638 reviews) | 
| **Macros** | Not enough data | 8.5 (490 reviews) | 

#### Channels

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Email** | Not enough data | 9.0 (627 reviews) | 
| **Social** | Not enough data | 8.5 (545 reviews) | 
| **Live Chat** | Not enough data | 8.7 (516 reviews) | 
| **Phone** | Not enough data | 8.6 (459 reviews) | 
| **Text** | Not enough data | 8.8 (485 reviews) | 

#### Insight

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Surveys** | Not enough data | 8.7 (494 reviews) | 
| **Reporting** | Not enough data | 8.9 (546 reviews) | 
| **Visitor Activity** | Not enough data | 8.8 (516 reviews) | 
| **Help Desk** | Not enough data | 9.0 (591 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Vivantio** | N/A | N/A |
| **Zoho Desk** | 7.7/10 | 190 |

#### Generative AI

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (186 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (185 reviews) | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **Vivantio** | N/A | N/A |
| **Zoho Desk** | 7.3/10 | 7 |

#### Agentic AI - Google Workspace for Sales

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 6.9 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (6 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Vivantio** | 8.2/10 | 156 |
| **Zoho Desk** | N/A | N/A |

#### Incident Management

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Automate Ticket Routing** | 8.5 (133 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.8 (148 reviews) | Not enough data | 
| **Ticket Notifications** | 8.7 (155 reviews) | Not enough data | 
| **Knowledge Base** | 8.1 (132 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.1 (126 reviews) | Not enough data | 

#### Reporting

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Dashboards** | 8.3 (150 reviews) | Not enough data | 
| **Time Tracking** | 8.2 (139 reviews) | Not enough data | 
| **Surveys** | 8.0 (117 reviews) | Not enough data | 

#### Access & Usability

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Mobile** | 7.4 (110 reviews) | Not enough data | 
| **Self Service** | 8.4 (142 reviews) | Not enough data | 
| **Active Directory** | 8.5 (119 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.2 (106 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Vivantio** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Vivantio** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Vivantio | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Vivantio (6):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [HR Service Delivery Software](https://www.g2.com/categories/hr-service-delivery), [HR Case Management Software](https://www.g2.com/categories/hr-case-management)

**Unique to Zoho Desk (8):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Vivantio | Zoho Desk | 
|---|---|---|
| **Small-Business** | 14.3% | 72.9% | 
| **Mid-Market** | 57.5% | 23.6% | 
| **Enterprise** | 28.2% | 3.6% | 

### By Industry

#### Vivantio

- **Information Technology and Services:** 19.0%
- **Outsourcing/Offshoring:** 14.3%
- **Telecommunications:** 7.5%
- **Consumer Services:** 3.4%
- **Facilities Services:** 3.4%
- **Hospital & Health Care:** 3.4%
- **Computer Software:** 3.1%
- **Financial Services:** 3.1%
- **Non-Profit Organization Management:** 2.7%
- **Computer & Network Security:** 2.4%
- **Other:** 37.8%

#### Zoho Desk

- **Information Technology and Services:** 17.9%
- **Computer Software:** 10.7%
- **Computer & Network Security:** 4.2%
- **Financial Services:** 3.6%
- **Retail:** 3.5%
- **Telecommunications:** 2.9%
- **Marketing and Advertising:** 2.6%
- **Education Management:** 2.4%
- **Accounting:** 2.2%
- **Consumer Services:** 2.2%
- **Other:** 47.7%

---
## Alternatives

### Alternatives to Vivantio

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6945 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)

### Alternatives to Zoho Desk

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6945 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)

---
## Top Discussions

### Vivantio

- Title: [Are there any plans for a mobile app?](https://www.g2.com/discussions/are-there-any-plans-for-a-mobile-app) — 3 comments, 1 upvote
  > **Top comment:** "Hi Wayne,

Thank you for reaching out to us and although we currently have no plans for a Mobile Application on our 2022 Product Roadmap our FLEX UI was..."

### Zoho Desk

- Title: [Where do I find training VDO?](https://www.g2.com/discussions/where-do-i-find-training-vdo) — 3 comments, 1 upvote
  > **Top comment:** "They have a lot of videos right here https://www.youtube.com/user/zoho

You should be able to find the video you need on youtube."
- Title: [how do i use chat](https://www.g2.com/discussions/how-do-i-use-chat) — 2 comments, 1 upvote
  > **Top comment:** "What chat are you speaking of?"
- Title: [Is it possible for you to make integration with G suite a breeze?](https://www.g2.com/discussions/12317-is-it-possible-for-you-to-make-integration-with-g-suite-a-breeze) — 2 comments, 1 upvote
  > **Top comment:** "OWNER"
- Title: [How is Zoho Desk enhancing customer service management in diverse business sectors?](https://www.g2.com/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk is basically there to stop customer support from being a total mess. Instead of having messages coming in from emails, chats, social media, and..."
- Title: [How does Zoho Desk streamline customer service operations for businesses of all sizes?](https://www.g2.com/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk integrates with various communication channels, including email, chat, phone, social media, and web forms. This allows businesses to consolidate..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/vivantio-vs-zoho-desk)