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Compare Vision Helpdesk and Zoho Desk

See this
side-by-side comparison of Vision Helpdesk vs. Zoho Desk
based on preference data from user reviews. Vision Helpdesk rates 4.7/5 stars with 56 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,681 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Vision Helpdesk
Vision Helpdesk
(56)
4.7 out of 5
Vision Helpdesk
Zoho Desk
Zoho Desk
(2,681)
4.4 out of 5
Zoho Desk
Optimized for quick response
Star Rating
Vision Helpdesk
Vision Helpdesk
Zoho Desk
Zoho Desk
Market Segments
Vision Helpdesk
Vision Helpdesk
Small-Business (60.0% of reviews)
Zoho Desk
Zoho Desk
Small-Business (70.6% of reviews)
Entry Level Price
Vision Helpdesk
Vision Helpdesk
$12 per staff per mo billed annually
Zoho Desk
Zoho Desk
$0 for 3 agents

Vision Helpdesk vs Zoho Desk

When assessing the two solutions, reviewers found Vision Helpdesk easier to use, set up, and administer. Reviewers also preferred doing business with Vision Helpdesk overall.

  • Reviewers felt that Vision Helpdesk meets the needs of their business better than Zoho Desk.
  • When comparing quality of ongoing product support, reviewers felt that Vision Helpdesk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Vision Helpdesk over Zoho Desk.
Categories
Shared Categories
Vision Helpdesk
Vision Helpdesk
Zoho Desk
Zoho Desk
Vision Helpdesk and Zoho Desk are categorized as Customer Self-Service and Help Desk
Unique Categories
Vision Helpdesk
Vision Helpdesk is categorized as Service Desk
Zoho Desk
Zoho Desk is categorized as Live Chat and Social Customer Service
Pricing
Vision Helpdesk
Vision Helpdesk Pricing
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Zoho Desk
Zoho Desk Pricing
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
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Ratings
Meets Requirements
Vision Helpdesk
Vision Helpdesk
9.3
Responses: 54
Zoho Desk
Zoho Desk
8.7
Responses: 2096
Ease of Use
Vision Helpdesk
Vision Helpdesk
9.0
Responses: 54
Zoho Desk
Zoho Desk
8.5
Responses: 2116
Ease of Setup
Vision Helpdesk
Vision Helpdesk
8.7
Responses: 52
Zoho Desk
Zoho Desk
8.2
Responses: 1764
Ease of Admin
Vision Helpdesk
Vision Helpdesk
9.1
Responses: 52
Zoho Desk
Zoho Desk
8.3
Responses: 1779
Quality of Support
Vision Helpdesk
Vision Helpdesk
9.6
Responses: 53
Zoho Desk
Zoho Desk
8.2
Responses: 1888
Ease of Doing Business With
Vision Helpdesk
Vision Helpdesk
9.5
Responses: 51
Zoho Desk
Zoho Desk
8.5
Responses: 1605
Product Direction (% positive)
Vision Helpdesk
Vision Helpdesk
9.4
Responses: 54
Zoho Desk
Zoho Desk
8.6
Responses: 2063
Features
Ticket and Case Management
Ticket creation user experience
Vision Helpdesk
Vision Helpdesk
9.5
Responses: 46
Verified Feature
Zoho Desk
Zoho Desk
8.7
Responses: 1344
Verified Feature
Ticket response user experience
Vision Helpdesk
Vision Helpdesk
9.2
Responses: 45
Verified Feature
Zoho Desk
Zoho Desk
8.6
Responses: 1339
Verified Feature
Workflow
Vision Helpdesk
Vision Helpdesk
8.9
Responses: 42
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 1209
Verified Feature
Response Automation
Vision Helpdesk
Vision Helpdesk
9.1
Responses: 40
Zoho Desk
Zoho Desk
8.4
Responses: 1120
Verified Feature
SLA Management
Vision Helpdesk
Vision Helpdesk
9.1
Responses: 34
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 938
Verified Feature
Attachments/Screencasts
Vision Helpdesk
Vision Helpdesk
9.1
Responses: 42
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 1131
Verified Feature
Ticket Collaboration
Vision Helpdesk
Vision Helpdesk
8.8
Responses: 38
Verified Feature
Zoho Desk
Zoho Desk
8.7
Responses: 1135
Verified Feature
Customer and Contacts Database
Vision Helpdesk
Vision Helpdesk
8.5
Responses: 16
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 726
Verified Feature
Knowledge Share
Knowledge Base
Vision Helpdesk
Vision Helpdesk
9.3
Responses: 9
Zoho Desk
Zoho Desk
8.6
Responses: 654
Searchable Articles
Vision Helpdesk
Vision Helpdesk
9.1
Responses: 9
Zoho Desk
Zoho Desk
8.6
Responses: 629
Community Forums
Vision Helpdesk
Vision Helpdesk
8.6
Responses: 7
Zoho Desk
Zoho Desk
8.3
Responses: 507
Interactive FAQs & Forums
Vision Helpdesk
Vision Helpdesk
8.3
Responses: 7
Zoho Desk
Zoho Desk
8.4
Responses: 462
Interaction
Web Portals
Vision Helpdesk
Vision Helpdesk
9.1
Responses: 9
Zoho Desk
Zoho Desk
8.6
Responses: 625
Forum to Reponse
Vision Helpdesk
Vision Helpdesk
9.3
Responses: 7
Zoho Desk
Zoho Desk
8.5
Responses: 492
Tickets and Tagging
Vision Helpdesk
Vision Helpdesk
9.1
Responses: 9
Zoho Desk
Zoho Desk
8.8
Responses: 697
Live Chat
Vision Helpdesk
Vision Helpdesk
7.3
Responses: 5
Zoho Desk
Zoho Desk
8.6
Responses: 467
Communication Channels
Customer Portal
Vision Helpdesk
Vision Helpdesk
9.2
Responses: 43
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 1055
Verified Feature
Email to Case
Vision Helpdesk
Vision Helpdesk
9.4
Responses: 39
Verified Feature
Zoho Desk
Zoho Desk
8.8
Responses: 1209
Verified Feature
Chat/Live Support
Vision Helpdesk
Vision Helpdesk
8.3
Responses: 17
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 747
Verified Feature
Social Integration
Vision Helpdesk
Vision Helpdesk
8.8
Responses: 18
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 621
Verified Feature
Voice
Vision Helpdesk
Vision Helpdesk
8.5
Responses: 9
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 473
Verified Feature
Platform
Mobile User Support
Vision Helpdesk
Vision Helpdesk
8.8
Responses: 29
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 645
Verified Feature
Customization
Vision Helpdesk
Vision Helpdesk
8.2
Responses: 37
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 950
Verified Feature
User, Role, and Access Management
Vision Helpdesk
Vision Helpdesk
9.1
Responses: 37
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 975
Verified Feature
Integration
Vision Helpdesk
Vision Helpdesk
8.7
Responses: 21
Verified Feature
Zoho Desk
Zoho Desk
8.6
Responses: 565
Verified Feature
Reporting
Vision Helpdesk
Vision Helpdesk
8.8
Responses: 35
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 1064
Verified Feature
Dashboards
Vision Helpdesk
Vision Helpdesk
9.0
Responses: 37
Verified Feature
Zoho Desk
Zoho Desk
8.6
Responses: 1139
Verified Feature
Reviewers' Company Size
Reviewers of both Vision Helpdesk and Zoho Desk were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Vision Helpdesk
Vision Helpdesk
60.0%
Zoho Desk
Zoho Desk
70.6%
Mid-Market
(51-1000 emp.)
Vision Helpdesk
Vision Helpdesk
32.7%
Zoho Desk
Zoho Desk
24.6%
Enterprise
(> 1000 emp.)
Vision Helpdesk
Vision Helpdesk
7.3%
Zoho Desk
Zoho Desk
4.8%
Reviewers' Industry
Vision Helpdesk
Vision Helpdesk Industry
Non-Profit Organization Management
29.1%
Internet
10.9%
Information Technology and Services
10.9%
Computer Software
5.5%
Individual & Family Services
3.6%
Other
40.0%
Zoho Desk
Zoho Desk Industry
Information Technology and Services
19.6%
Computer Software
10.2%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.1%
Other
59.7%
Reviews
Most Helpful Favorable Review
Vision Helpdesk
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Zoho Desk
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Vision Helpdesk
G
Administrator in Machinery

Everything was a bit slow and buggy at times.

Zoho Desk
GC
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Discussions
Vision Helpdesk
Vision Helpdesk Discussions
Monty the Mongoose crying
Vision Helpdesk has no discussions with answers
Zoho Desk
Zoho Desk Discussions
Where do I find training VDO?
3 comments
Anoloth (Bic) P.
AP
This might be of help too, Anoloth https://www.zoho.com/desk/trial-room.htmlRead more
how do i use chat
2 comments
ID
What chat are you speaking of?Read more
Is it possible for you to make integration with G suite a breeze?
2 comments
Daniel Kaminski de S.
DS
Screenshots
Vision Helpdesk
Vision Helpdesk Screenshots
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