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Compare Vision Helpdesk, Zendesk Support, and Zoho Desk

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
Essential
$5
/month
FREE
$0
/agent/month
 
Pro Help Desk Software
$20
per staff per mo billed annually
Team
$19
/month
PROFESSIONAL
$12
/agent/month
 
Satellite Desk
$24
per staff per mo billed annually
Professional
$49
/month
ENTERPRISE
$25
/agent/month
 
Pro Service Desk
$32
per staff per mo billed annually
Enterprise
$99
/month
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.3
8.7
8.7
Ease of Use
Ease of Use
9.0
8.6
8.5
Ease of Setup
Ease of Setup
8.8
8.2
8.2
Ease of Admin
Ease of Admin
9.2
8.3
8.4
Quality of Support
Quality of Support
9.6
8.3
8.2
Ease of Doing Business With
Ease of Doing Business With
9.6
8.4
8.5
Product Direction (% positive)
Product Direction (% positive)
9.5
7.6
8.7
Meets Requirements
Vision Helpdesk
9.3
Zendesk Support
8.7
Zoho Desk
8.7
Ease of Use
Vision Helpdesk
9.0
Zendesk Support
8.6
Zoho Desk
8.5
Ease of Setup
Vision Helpdesk
8.8
Zendesk Support
8.2
Zoho Desk
8.2
Ease of Admin
Vision Helpdesk
9.2
Zendesk Support
8.3
Zoho Desk
8.4
Quality of Support
Vision Helpdesk
9.6
Zendesk Support
8.3
Zoho Desk
8.2
Ease of Doing Business With
Vision Helpdesk
9.6
Zendesk Support
8.4
Zoho Desk
8.5
Product Direction (% positive)
Vision Helpdesk
9.5
Zendesk Support
7.6
Zoho Desk
8.7

Features

Ticket and Case Management
Workflow
Vision Helpdesk
8.8
Zendesk Support
8.5
Zoho Desk
8.2
Response Automation
Vision Helpdesk
9.0
Zendesk Support
8.4
Zoho Desk
8.4
SLA Management
Vision Helpdesk
9.2
Zendesk Support
8.1
Zoho Desk
8.3
Attachments/Screencasts
Vision Helpdesk
9.1
Zendesk Support
8.4
Zoho Desk
8.3
Ticket Collaboration
Vision Helpdesk
8.7
Zendesk Support
8.6
Zoho Desk
8.6
Ticket creation user experience
Vision Helpdesk
9.5
Zendesk Support
8.9
Zoho Desk
8.7
Ticket response user experience
Vision Helpdesk
9.2
Zendesk Support
8.7
Zoho Desk
8.5
Knowledge Share
Knowledge Base
Vision Helpdesk
9.2
Zendesk Support
8.6
Zoho Desk
8.7
Searchable Articles
Vision Helpdesk
8.9
Zendesk Support
8.6
Zoho Desk
8.6
Community Forums
Vision Helpdesk
8.3
Zendesk Support
8.2
Zoho Desk
8.3
Interactive FAQs & Forums
Vision Helpdesk
8.3
Zendesk Support
8.2
Zoho Desk
8.4
Interaction
Web Portals
Vision Helpdesk
8.9
Zendesk Support
8.6
Zoho Desk
8.5
Forum to Reponse
Vision Helpdesk
9.2
Zendesk Support
8.5
Zoho Desk
8.5
Tickets and Tagging
Vision Helpdesk
8.9
Zendesk Support
8.9
Zoho Desk
8.8
Live Chat
Vision Helpdesk
7.3
Zendesk Support
8.6
Zoho Desk
8.6
Communication Channels
Customer Portal
Vision Helpdesk
9.2
Zendesk Support
8.5
Zoho Desk
8.4
Email to Case
Vision Helpdesk
9.4
Zendesk Support
8.8
Zoho Desk
8.7
Chat/Live Support
Vision Helpdesk
8.2
Zendesk Support
8.4
Zoho Desk
8.5
Social Integration
Vision Helpdesk
9.1
Zendesk Support
8.1
Zoho Desk
8.4
Call Center
Make, Receive, and Record Calls
Vision Helpdesk
8.5
Zendesk Support
8.1
Zoho Desk
8.4
Customer and Contacts Database
Vision Helpdesk
8.5
Zendesk Support
8.2
Zoho Desk
8.3
Products and Version Tracking
Vision Helpdesk
8.8
Zendesk Support
8.2
Zoho Desk
8.4
Call Scripting
Vision Helpdesk
9.0
Zendesk Support
7.9
Zoho Desk
8.2
Interactive Voice Response (IVR)
Vision Helpdesk
8.9
Zendesk Support
7.8
Zoho Desk
8.3
Self Service/Community
Forums
Vision Helpdesk
8.6
Zendesk Support
8.0
Zoho Desk
8.3
Knowledge Base
Vision Helpdesk
9.2
Zendesk Support
8.4
Zoho Desk
8.4
Ideas/Feedback
Vision Helpdesk
9.1
Zendesk Support
8.1
Zoho Desk
8.4
Q&A
Vision Helpdesk
9.4
Zendesk Support
8.2
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
Vision Helpdesk
Not enough data available
Zendesk Support
8.0
Zoho Desk
8.4
Reporting
Vision Helpdesk
8.9
Zendesk Support
8.0
Zoho Desk
8.2
Dashboards
Vision Helpdesk
9.0
Zendesk Support
8.1
Zoho Desk
8.4
Platform
ITIL Compliance
Vision Helpdesk
9.2
Zendesk Support
8.2
Zoho Desk
8.5
Mobile User Support
Vision Helpdesk
8.9
Zendesk Support
8.1
Zoho Desk
8.4
Customization
Vision Helpdesk
8.1
Zendesk Support
8.0
Zoho Desk
8.3
User, Role, and Access Management
Vision Helpdesk
9.0
Zendesk Support
8.3
Zoho Desk
8.4
Internationalization
Vision Helpdesk
8.7
Zendesk Support
8.2
Zoho Desk
8.2
Performance & Reliability
Vision Helpdesk
9.2
Zendesk Support
8.5
Zoho Desk
8.7
Integration APIs
Vision Helpdesk
8.8
Zendesk Support
8.4
Zoho Desk
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.7%
38.4%
71.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.8%
44.9%
22.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.5%
16.7%
5.6%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Zendesk Support
Small-Business
38.4%
Mid-Market
44.9%
Enterprise
16.7%
Zoho Desk
Small-Business
71.5%
Mid-Market
22.9%
Enterprise
5.6%

Reviewers' Industry

 
Non-Profit Organization Management
25.9%
Computer Software
17.8%
Information Technology and Services
23.9%
 
Internet
13.8%
Information Technology and Services
15.2%
Computer Software
10.4%
 
Information Technology and Services
12.1%
Internet
10.0%
Telecommunications
4.0%
 
Individual & Family Services
5.2%
Marketing and Advertising
4.8%
Marketing and Advertising
4.0%
 
Education Management
5.2%
Retail
3.4%
Internet
3.9%
 
Other
37.9%
Other
48.8%
Other
53.8%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%
Zoho Desk
Information Technology and Services
23.9%
Computer Software
10.4%
Telecommunications
4.0%
Marketing and Advertising
4.0%
Internet
3.9%
Other
53.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Zoho Desk
Most Helpful Favorable Review
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos providedNo videos provided
Vision Helpdesk
No videos provided
Zendesk Support
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads providedNo downloads provided
Vision Helpdesk
No downloads provided
Zendesk Support
No downloads provided
Zoho Desk
No downloads provided
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