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Compare Vision Helpdesk, Zendesk Support, and Help Scout

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
Essential
$5
/month
Plus
$27
user/month
 
Pro Help Desk Software
$20
per staff per mo billed annually
Team
$19
/month
Standard
$15
user/month
 
Satellite Desk
$24
per staff per mo billed annually
Professional
$49
/month
Basic
$8
user/month
 
Pro Service Desk
$32
per staff per mo billed annually
Enterprise
$99
/month
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Help Scout
Plus
$27user/month
Standard
$15user/month
Basic
$8user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.3
8.7
8.5
Ease of Use
Ease of Use
9.0
8.6
9.2
Ease of Setup
Ease of Setup
8.8
8.2
8.8
Ease of Admin
Ease of Admin
9.2
8.3
8.8
Quality of Support
Quality of Support
9.6
8.3
8.8
Ease of Doing Business With
Ease of Doing Business With
9.6
8.4
8.9
Product Direction (% positive)
Product Direction (% positive)
9.5
7.6
7.8
Meets Requirements
Vision Helpdesk
9.3
Zendesk Support
8.7
Help Scout
8.5
Ease of Use
Vision Helpdesk
9.0
Zendesk Support
8.6
Help Scout
9.2
Ease of Setup
Vision Helpdesk
8.8
Zendesk Support
8.2
Help Scout
8.8
Ease of Admin
Vision Helpdesk
9.2
Zendesk Support
8.3
Help Scout
8.8
Quality of Support
Vision Helpdesk
9.6
Zendesk Support
8.3
Help Scout
8.8
Ease of Doing Business With
Vision Helpdesk
9.6
Zendesk Support
8.4
Help Scout
8.9
Product Direction (% positive)
Vision Helpdesk
9.5
Zendesk Support
7.6
Help Scout
7.8

Features

Ticket and Case Management
Workflow
Vision Helpdesk
8.8
Zendesk Support
8.5
Help Scout
8.3
Response Automation
Vision Helpdesk
9.0
Zendesk Support
8.4
Help Scout
8.4
SLA Management
Vision Helpdesk
9.2
Zendesk Support
8.1
Help Scout
Not enough data available
Attachments/Screencasts
Vision Helpdesk
9.1
Zendesk Support
8.4
Help Scout
8.5
Ticket Collaboration
Vision Helpdesk
8.7
Zendesk Support
8.6
Help Scout
8.8
Ticket creation user experience
Vision Helpdesk
9.5
Zendesk Support
8.9
Help Scout
9.1
Ticket response user experience
Vision Helpdesk
9.2
Zendesk Support
8.7
Help Scout
9.3
Knowledge Share
Knowledge Base
Vision Helpdesk
9.2
Zendesk Support
8.6
Help Scout
8.7
Searchable Articles
Vision Helpdesk
8.9
Zendesk Support
8.6
Help Scout
7.9
Community Forums
Vision Helpdesk
8.3
Zendesk Support
8.2
Help Scout
8.3
Interactive FAQs & Forums
Vision Helpdesk
8.3
Zendesk Support
8.2
Help Scout
8.0
Interaction
Web Portals
Vision Helpdesk
8.9
Zendesk Support
8.6
Help Scout
8.8
Forum to Reponse
Vision Helpdesk
9.2
Zendesk Support
8.5
Help Scout
8.1
Tickets and Tagging
Vision Helpdesk
8.9
Zendesk Support
8.9
Help Scout
8.7
Live Chat
Vision Helpdesk
7.3
Zendesk Support
8.6
Help Scout
6.5
Communication Channels
Customer Portal
Vision Helpdesk
9.2
Zendesk Support
8.5
Help Scout
9.0
Email to Case
Vision Helpdesk
9.4
Zendesk Support
8.8
Help Scout
9.2
Chat/Live Support
Vision Helpdesk
8.2
Zendesk Support
8.4
Help Scout
6.9
Social Integration
Vision Helpdesk
9.1
Zendesk Support
8.1
Help Scout
8.0
Call Center
Make, Receive, and Record Calls
Vision Helpdesk
8.5
Zendesk Support
8.1
Help Scout
Not enough data available
Customer and Contacts Database
Vision Helpdesk
8.5
Zendesk Support
8.2
Help Scout
7.7
Products and Version Tracking
Vision Helpdesk
8.8
Zendesk Support
8.2
Help Scout
Not enough data available
Call Scripting
Vision Helpdesk
9.0
Zendesk Support
7.9
Help Scout
Not enough data available
Interactive Voice Response (IVR)
Vision Helpdesk
8.9
Zendesk Support
7.8
Help Scout
Not enough data available
Self Service/Community
Forums
Vision Helpdesk
8.6
Zendesk Support
8.0
Help Scout
Not enough data available
Knowledge Base
Vision Helpdesk
9.2
Zendesk Support
8.4
Help Scout
8.4
Ideas/Feedback
Vision Helpdesk
9.1
Zendesk Support
8.1
Help Scout
9.2
Q&A
Vision Helpdesk
9.4
Zendesk Support
8.2
Help Scout
9.7
Reporting & Analytics
Social Monitoring
Vision Helpdesk
Not enough data available
Zendesk Support
8.0
Help Scout
Not enough data available
Reporting
Vision Helpdesk
8.9
Zendesk Support
8.0
Help Scout
8.1
Dashboards
Vision Helpdesk
9.0
Zendesk Support
8.1
Help Scout
8.3
Platform
ITIL Compliance
Vision Helpdesk
9.2
Zendesk Support
8.2
Help Scout
Not enough data available
Mobile User Support
Vision Helpdesk
8.9
Zendesk Support
8.1
Help Scout
Not enough data available
Customization
Vision Helpdesk
8.1
Zendesk Support
8.0
Help Scout
7.6
User, Role, and Access Management
Vision Helpdesk
9.0
Zendesk Support
8.3
Help Scout
8.5
Internationalization
Vision Helpdesk
8.7
Zendesk Support
8.2
Help Scout
8.2
Performance & Reliability
Vision Helpdesk
9.2
Zendesk Support
8.5
Help Scout
9.4
Integration APIs
Vision Helpdesk
8.8
Zendesk Support
8.4
Help Scout
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.7%
38.5%
55.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.8%
44.8%
39.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.5%
16.7%
4.9%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.8%
Enterprise
16.7%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%

Reviewers' Industry

 
Non-Profit Organization Management
25.9%
Computer Software
17.8%
Computer Software
23.0%
 
Internet
13.8%
Information Technology and Services
15.3%
Internet
17.5%
 
Information Technology and Services
12.1%
Internet
10.0%
Information Technology and Services
7.7%
 
Individual & Family Services
5.2%
Marketing and Advertising
4.7%
Marketing and Advertising
6.0%
 
Education Management
5.2%
Retail
3.4%
Hospital & Health Care
4.9%
 
Other
37.9%
Other
48.8%
Other
41.0%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.0%
Marketing and Advertising
4.7%
Retail
3.4%
Other
48.8%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

 
Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

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