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Compare Vision Helpdesk, Zendesk Support, and Freshdesk

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
Essential
$5
/month
Sprout
Free
for UNLIMITED agents
 
Pro Help Desk Software
$20
per staff per mo billed annually
Team
$19
/month
Blossom
$19
/ agent / month billed annually
 
Satellite Desk
$24
per staff per mo billed annually
Professional
$49
/month
Garden
$35
/ agent / month billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
Enterprise
$99
/month
Estate
$49
/ agent / month billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.3
8.7
8.5
Ease of Use
Ease of Use
9.0
8.6
8.8
Ease of Setup
Ease of Setup
8.8
8.2
8.6
Ease of Admin
Ease of Admin
9.2
8.3
8.7
Quality of Support
Quality of Support
9.6
8.3
8.9
Ease of Doing Business With
Ease of Doing Business With
9.6
8.4
8.8
Product Direction (% positive)
Product Direction (% positive)
9.5
7.6
8.6
Meets Requirements
Vision Helpdesk
9.3
Zendesk Support
8.7
Freshdesk
8.5
Ease of Use
Vision Helpdesk
9.0
Zendesk Support
8.6
Freshdesk
8.8
Ease of Setup
Vision Helpdesk
8.8
Zendesk Support
8.2
Freshdesk
8.6
Ease of Admin
Vision Helpdesk
9.2
Zendesk Support
8.3
Freshdesk
8.7
Quality of Support
Vision Helpdesk
9.6
Zendesk Support
8.3
Freshdesk
8.9
Ease of Doing Business With
Vision Helpdesk
9.6
Zendesk Support
8.4
Freshdesk
8.8
Product Direction (% positive)
Vision Helpdesk
9.5
Zendesk Support
7.6
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
Vision Helpdesk
8.8
Zendesk Support
8.5
Freshdesk
8.4
Response Automation
Vision Helpdesk
9.0
Zendesk Support
8.4
Freshdesk
8.5
SLA Management
Vision Helpdesk
9.2
Zendesk Support
8.1
Freshdesk
8.2
Attachments/Screencasts
Vision Helpdesk
9.1
Zendesk Support
8.4
Freshdesk
8.4
Ticket Collaboration
Vision Helpdesk
8.7
Zendesk Support
8.6
Freshdesk
8.6
Ticket creation user experience
Vision Helpdesk
9.5
Zendesk Support
8.9
Freshdesk
8.9
Ticket response user experience
Vision Helpdesk
9.2
Zendesk Support
8.7
Freshdesk
8.8
Knowledge Share
Knowledge Base
Vision Helpdesk
9.2
Zendesk Support
8.6
Freshdesk
8.8
Searchable Articles
Vision Helpdesk
8.9
Zendesk Support
8.6
Freshdesk
8.6
Community Forums
Vision Helpdesk
8.3
Zendesk Support
8.2
Freshdesk
8.4
Interactive FAQs & Forums
Vision Helpdesk
8.3
Zendesk Support
8.2
Freshdesk
8.5
Interaction
Web Portals
Vision Helpdesk
8.9
Zendesk Support
8.6
Freshdesk
7.2
Forum to Reponse
Vision Helpdesk
9.2
Zendesk Support
8.5
Freshdesk
8.5
Tickets and Tagging
Vision Helpdesk
8.9
Zendesk Support
8.9
Freshdesk
8.8
Live Chat
Vision Helpdesk
7.3
Zendesk Support
8.6
Freshdesk
8.8
Communication Channels
Customer Portal
Vision Helpdesk
9.2
Zendesk Support
8.5
Freshdesk
8.6
Email to Case
Vision Helpdesk
9.4
Zendesk Support
8.8
Freshdesk
9.0
Chat/Live Support
Vision Helpdesk
8.2
Zendesk Support
8.4
Freshdesk
8.5
Social Integration
Vision Helpdesk
9.1
Zendesk Support
8.1
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
Vision Helpdesk
8.5
Zendesk Support
8.1
Freshdesk
8.3
Customer and Contacts Database
Vision Helpdesk
8.5
Zendesk Support
8.2
Freshdesk
8.0
Products and Version Tracking
Vision Helpdesk
8.8
Zendesk Support
8.2
Freshdesk
8.2
Call Scripting
Vision Helpdesk
9.0
Zendesk Support
7.9
Freshdesk
8.2
Interactive Voice Response (IVR)
Vision Helpdesk
8.9
Zendesk Support
7.8
Freshdesk
8.4
Self Service/Community
Forums
Vision Helpdesk
8.6
Zendesk Support
8.0
Freshdesk
8.3
Knowledge Base
Vision Helpdesk
9.2
Zendesk Support
8.4
Freshdesk
8.5
Ideas/Feedback
Vision Helpdesk
9.1
Zendesk Support
8.1
Freshdesk
8.4
Q&A
Vision Helpdesk
9.4
Zendesk Support
8.2
Freshdesk
8.6
Reporting & Analytics
Social Monitoring
Vision Helpdesk
Not enough data available
Zendesk Support
8.0
Freshdesk
8.2
Reporting
Vision Helpdesk
8.9
Zendesk Support
8.0
Freshdesk
7.8
Dashboards
Vision Helpdesk
9.0
Zendesk Support
8.1
Freshdesk
8.2
Platform
ITIL Compliance
Vision Helpdesk
9.2
Zendesk Support
8.2
Freshdesk
8.3
Mobile User Support
Vision Helpdesk
8.9
Zendesk Support
8.1
Freshdesk
8.1
Customization
Vision Helpdesk
8.1
Zendesk Support
8.0
Freshdesk
8.0
User, Role, and Access Management
Vision Helpdesk
9.0
Zendesk Support
8.3
Freshdesk
8.5
Internationalization
Vision Helpdesk
8.7
Zendesk Support
8.2
Freshdesk
8.1
Performance & Reliability
Vision Helpdesk
9.2
Zendesk Support
8.5
Freshdesk
8.8
Integration APIs
Vision Helpdesk
8.8
Zendesk Support
8.4
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.7%
38.6%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.8%
44.7%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.5%
16.7%
10.9%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Zendesk Support
Small-Business
38.6%
Mid-Market
44.7%
Enterprise
16.7%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Non-Profit Organization Management
25.9%
Computer Software
17.8%
Information Technology and Services
20.4%
 
Internet
13.8%
Information Technology and Services
15.3%
Computer Software
13.9%
 
Information Technology and Services
12.1%
Internet
10.0%
Internet
5.9%
 
Individual & Family Services
5.2%
Marketing and Advertising
4.7%
Education Management
3.7%
 
Education Management
5.2%
Retail
3.4%
E-Learning
3.4%
 
Other
37.9%
Other
48.8%
Other
52.7%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.0%
Marketing and Advertising
4.7%
Retail
3.4%
Other
48.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos providedNo videos provided
Vision Helpdesk
No videos provided
Zendesk Support
No videos provided
Freshdesk

Downloads

Vision Helpdesk
No downloads provided
Zendesk Support
No downloads provided
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