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Compare Vision Helpdesk, Whatfix, and Zoho Desk

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
FREE
$0
/agent/month
 
Pro Help Desk Software
$20
per staff per mo billed annually
PROFESSIONAL
$12
/agent/month
 
Satellite Desk
$24
per staff per mo billed annually
ENTERPRISE
$25
/agent/month
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Whatfix
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.3
8.9
8.7
Ease of Use
Ease of Use
9.0
8.9
8.5
Ease of Setup
Ease of Setup
8.8
8.1
8.2
Ease of Admin
Ease of Admin
9.2
8.3
8.4
Quality of Support
Quality of Support
9.6
9.9
8.2
Ease of Doing Business With
Ease of Doing Business With
9.6
9.3
8.5
Product Direction (% positive)
Product Direction (% positive)
9.5
9.7
8.7
Meets Requirements
Vision Helpdesk
9.3
Whatfix
8.9
Zoho Desk
8.7
Ease of Use
Vision Helpdesk
9.0
Whatfix
8.9
Zoho Desk
8.5
Ease of Setup
Vision Helpdesk
8.8
Whatfix
8.1
Zoho Desk
8.2
Ease of Admin
Vision Helpdesk
9.2
Whatfix
8.3
Zoho Desk
8.4
Quality of Support
Vision Helpdesk
9.6
Whatfix
9.9
Zoho Desk
8.2
Ease of Doing Business With
Vision Helpdesk
9.6
Whatfix
9.3
Zoho Desk
8.5
Product Direction (% positive)
Vision Helpdesk
9.5
Whatfix
9.7
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
Vision Helpdesk
9.2
Whatfix
9.0
Zoho Desk
8.7
Searchable Articles
Vision Helpdesk
8.9
Whatfix
9.0
Zoho Desk
8.6
Community Forums
Vision Helpdesk
8.3
Whatfix
Not enough data available
Zoho Desk
8.4
Interactive FAQs & Forums
Vision Helpdesk
8.3
Whatfix
8.6
Zoho Desk
8.5
Interaction
Web Portals
Vision Helpdesk
8.9
Whatfix
9.6
Zoho Desk
8.5
Forum to Reponse
Vision Helpdesk
9.2
Whatfix
10.0
Zoho Desk
8.5
Tickets and Tagging
Vision Helpdesk
8.9
Whatfix
10.0
Zoho Desk
8.8
Live Chat
Vision Helpdesk
7.3
Whatfix
10.0
Zoho Desk
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.7%
41.3%
71.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.8%
34.8%
23.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.5%
23.9%
5.6%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Whatfix
Small-Business
41.3%
Mid-Market
34.8%
Enterprise
23.9%
Zoho Desk
Small-Business
71.3%
Mid-Market
23.1%
Enterprise
5.6%

Reviewers' Industry

 
Non-Profit Organization Management
25.9%
Computer Software
28.1%
Information Technology and Services
24.0%
 
Internet
13.8%
Information Technology and Services
17.5%
Computer Software
10.4%
 
Information Technology and Services
12.1%
Consumer Goods
8.8%
Telecommunications
4.0%
 
Individual & Family Services
5.2%
Internet
7.0%
Marketing and Advertising
3.9%
 
Education Management
5.2%
Telecommunications
3.5%
Internet
3.9%
 
Other
37.9%
Other
35.1%
Other
53.8%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
Whatfix
Computer Software
28.1%
Information Technology and Services
17.5%
Consumer Goods
8.8%
Internet
7.0%
Telecommunications
3.5%
Other
35.1%
Zoho Desk
Information Technology and Services
24.0%
Computer Software
10.4%
Telecommunications
4.0%
Marketing and Advertising
3.9%
Internet
3.9%
Other
53.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Krystal P.
Administrator in Legal Services

Whatfix has fantastic customer support! They're very friendly, quick to respond, flexible with time zones, and helpful in answering questions and walking you through how to create content. I've been a Salesforce Admin for a little over 2 years now and I...

G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Amy H.
User in Computer Software

There is a moderate level of technical knowledge required to implement Whatfix. Chiru and the rest of the team are always available (really - around the clock) to help me, and they do a good job explaining. They are releasing some new features soon that...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Whatfix
Most Helpful Favorable Review
Krystal P.
Administrator in Legal Services

Whatfix has fantastic customer support! They're very friendly, quick to respond, flexible with time zones, and helpful in answering questions and walking you through how to create content. I've been a Salesforce Admin for a little over 2 years now and I...

Most Helpful Critical Review
Amy H.
User in Computer Software

There is a moderate level of technical knowledge required to implement Whatfix. Chiru and the rest of the team are always available (really - around the clock) to help me, and they do a good job explaining. They are releasing some new features soon that...

Zoho Desk
Most Helpful Favorable Review
G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos providedNo videos provided
Vision Helpdesk
No videos provided
Whatfix
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads providedNo downloads provided
Vision Helpdesk
No downloads provided
Whatfix
No downloads provided
Zoho Desk
No downloads provided
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