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Compare Vision Helpdesk, Whatfix, and WalkMe

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
 
Pro Help Desk Software
$20
per staff per mo billed annually
 
Satellite Desk
$24
per staff per mo billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Whatfix
Free Trial
WalkMe
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.3
8.9
9.0
Ease of Use
Ease of Use
9.0
8.9
8.0
Ease of Setup
Ease of Setup
8.8
8.1
8.0
Ease of Admin
Ease of Admin
9.2
8.3
8.2
Quality of Support
Quality of Support
9.6
9.9
9.2
Ease of Doing Business With
Ease of Doing Business With
9.6
9.3
9.3
Product Direction (% positive)
Product Direction (% positive)
9.5
9.7
9.0
Meets Requirements
Vision Helpdesk
9.3
Whatfix
8.9
WalkMe
9.0
Ease of Use
Vision Helpdesk
9.0
Whatfix
8.9
WalkMe
8.0
Ease of Setup
Vision Helpdesk
8.8
Whatfix
8.1
WalkMe
8.0
Ease of Admin
Vision Helpdesk
9.2
Whatfix
8.3
WalkMe
8.2
Quality of Support
Vision Helpdesk
9.6
Whatfix
9.9
WalkMe
9.2
Ease of Doing Business With
Vision Helpdesk
9.6
Whatfix
9.3
WalkMe
9.3
Product Direction (% positive)
Vision Helpdesk
9.5
Whatfix
9.7
WalkMe
9.0

Features

Knowledge Share
Knowledge Base
Vision Helpdesk
9.2
Whatfix
9.0
WalkMe
8.8
Searchable Articles
Vision Helpdesk
8.9
Whatfix
9.0
WalkMe
8.8
Community Forums
Vision Helpdesk
8.3
Whatfix
Not enough data available
WalkMe
8.3
Interactive FAQs & Forums
Vision Helpdesk
8.3
Whatfix
8.6
WalkMe
9.0
Interaction
Web Portals
Vision Helpdesk
8.9
Whatfix
9.6
WalkMe
8.6
Forum to Reponse
Vision Helpdesk
9.2
Whatfix
10.0
WalkMe
9.0
Tickets and Tagging
Vision Helpdesk
8.9
Whatfix
10.0
WalkMe
9.0
Live Chat
Vision Helpdesk
7.3
Whatfix
10.0
WalkMe
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.7%
41.3%
28.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.8%
34.8%
38.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.5%
23.9%
34.0%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Whatfix
Small-Business
41.3%
Mid-Market
34.8%
Enterprise
23.9%
WalkMe
Small-Business
28.0%
Mid-Market
38.0%
Enterprise
34.0%

Reviewers' Industry

 
Non-Profit Organization Management
25.9%
Computer Software
28.1%
Computer Software
25.4%
 
Internet
13.8%
Information Technology and Services
17.5%
Information Technology and Services
19.0%
 
Information Technology and Services
12.1%
Consumer Goods
8.8%
Marketing and Advertising
6.3%
 
Individual & Family Services
5.2%
Internet
7.0%
Internet
4.8%
 
Education Management
5.2%
Telecommunications
3.5%
Insurance
4.8%
 
Other
37.9%
Other
35.1%
Other
39.7%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
Whatfix
Computer Software
28.1%
Information Technology and Services
17.5%
Consumer Goods
8.8%
Internet
7.0%
Telecommunications
3.5%
Other
35.1%
WalkMe
Computer Software
25.4%
Information Technology and Services
19.0%
Marketing and Advertising
6.3%
Internet
4.8%
Insurance
4.8%
Other
39.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Eric W.
Administrator in Music

Whatfix has great customer service. Even though I'm sure we are a fairly small account for Whatfix, we were treated as if we were their top client. I've had numerous one-on-one calls with our Customer Success representative and have gotten to know her a bit...

Eyal E.
Consultant in Information Technology and Services

The WalkMe Platform was very helpful and useful to our people using Salesforce. We found it saves us many hours, that were wasted on guessing how to complete a Salesforce procedure, or waiting for help desk to show us how to do the more complex tasks. This...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

G2 User in Internet

More in depth analysis about - if the flow is missed, what can be the causes.

G2 User in Information Technology and Services

Very expensive.

 
Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Whatfix
Most Helpful Favorable Review
Eric W.
Administrator in Music

Whatfix has great customer service. Even though I'm sure we are a fairly small account for Whatfix, we were treated as if we were their top client. I've had numerous one-on-one calls with our Customer Success representative and have gotten to know her a bit...

Most Helpful Critical Review
G2 User in Internet

More in depth analysis about - if the flow is missed, what can be the causes.

WalkMe
Most Helpful Favorable Review
Eyal E.
Consultant in Information Technology and Services

The WalkMe Platform was very helpful and useful to our people using Salesforce. We found it saves us many hours, that were wasted on guessing how to complete a Salesforce procedure, or waiting for help desk to show us how to do the more complex tasks. This...

Most Helpful Critical Review
G2 User in Information Technology and Services

Very expensive.

Screenshots

 
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No screenshots provided
WalkMe
No screenshots provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Vision Helpdesk
No downloads provided
Whatfix
No downloads provided
WalkMe
No downloads provided
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