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Compare Vision Helpdesk, Whatfix, and Pendo

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
 
Pro Help Desk Software
$20
per staff per mo billed annually
 
Satellite Desk
$24
per staff per mo billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Whatfix
Free Trial
Pendo
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.3
8.9
8.7
Ease of Use
Ease of Use
9.0
8.9
8.3
Ease of Setup
Ease of Setup
8.8
8.1
8.4
Ease of Admin
Ease of Admin
9.2
8.3
8.6
Quality of Support
Quality of Support
9.6
9.9
9.1
Ease of Doing Business With
Ease of Doing Business With
9.6
9.3
9.5
Product Direction (% positive)
Product Direction (% positive)
9.5
9.7
9.6
Meets Requirements
Vision Helpdesk
9.3
Whatfix
8.9
Pendo
8.7
Ease of Use
Vision Helpdesk
9.0
Whatfix
8.9
Pendo
8.3
Ease of Setup
Vision Helpdesk
8.8
Whatfix
8.1
Pendo
8.4
Ease of Admin
Vision Helpdesk
9.2
Whatfix
8.3
Pendo
8.6
Quality of Support
Vision Helpdesk
9.6
Whatfix
9.9
Pendo
9.1
Ease of Doing Business With
Vision Helpdesk
9.6
Whatfix
9.3
Pendo
9.5
Product Direction (% positive)
Vision Helpdesk
9.5
Whatfix
9.7
Pendo
9.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.7%
41.3%
16.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.8%
34.8%
73.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.5%
23.9%
9.8%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Whatfix
Small-Business
41.3%
Mid-Market
34.8%
Enterprise
23.9%
Pendo
Small-Business
16.3%
Mid-Market
73.9%
Enterprise
9.8%

Reviewers' Industry

 
Non-Profit Organization Management
25.9%
Computer Software
28.1%
Computer Software
58.0%
 
Internet
13.8%
Information Technology and Services
17.5%
Information Technology and Services
10.9%
 
Information Technology and Services
12.1%
Consumer Goods
8.8%
Internet
7.2%
 
Individual & Family Services
5.2%
Internet
7.0%
Marketing and Advertising
5.1%
 
Education Management
5.2%
Telecommunications
3.5%
Education Management
5.1%
 
Other
37.9%
Other
35.1%
Other
13.8%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
Whatfix
Computer Software
28.1%
Information Technology and Services
17.5%
Consumer Goods
8.8%
Internet
7.0%
Telecommunications
3.5%
Other
35.1%
Pendo
Computer Software
58.0%
Information Technology and Services
10.9%
Internet
7.2%
Marketing and Advertising
5.1%
Education Management
5.1%
Other
13.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Iziar R.
Administrator

This application is really easy to use for you and your clients. Since we created a platform with so much content in TravelContact, Whatfix helps our customers know every detail we offer. Now our clients, such as travel advisors, agencies, DMC have two...

Allie J.
User

Pendo allows you to track customer visits and clicks on page elements, pages, or a set of pages. It's been very helpful to find out if customers are following the intended journey, and if not, where they are going astray. This has allowed my team to...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

G2 User

Would like to be able to select multiple elements on the same page when creating walkthroughs

G2 User in Computer Software

I've been using the tool actively for over two years now and in that time they've added an impressive amount of new functionality. Being so familiar with the product, I'm acutely aware of all its shortcomings of which there are many. Namely, a truly...

 
Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Whatfix
Most Helpful Favorable Review
Iziar R.
Administrator

This application is really easy to use for you and your clients. Since we created a platform with so much content in TravelContact, Whatfix helps our customers know every detail we offer. Now our clients, such as travel advisors, agencies, DMC have two...

Most Helpful Critical Review
G2 User

Would like to be able to select multiple elements on the same page when creating walkthroughs

Pendo
Most Helpful Favorable Review
Allie J.
User

Pendo allows you to track customer visits and clicks on page elements, pages, or a set of pages. It's been very helpful to find out if customers are following the intended journey, and if not, where they are going astray. This has allowed my team to...

Most Helpful Critical Review
G2 User in Computer Software

I've been using the tool actively for over two years now and in that time they've added an impressive amount of new functionality. Being so familiar with the product, I'm acutely aware of all its shortcomings of which there are many. Namely, a truly...

Screenshots

 
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Videos

 No videos providedNo videos provided

Build products customers love with Pendo's integrated platform. Without any coding Pendo helps product managers identify trends, gather feedback, and guide users every day.

Vision Helpdesk
No videos provided
Whatfix
No videos provided
Pendo

Build products customers love with Pendo's integrated platform. Without any coding Pendo helps product managers identify trends, gather feedback, and guide users every day.

Downloads

 No downloads providedNo downloads provided
Vision Helpdesk
No downloads provided
Whatfix
No downloads provided
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