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Compare Vision Helpdesk, Whatfix, and LiveAgent

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
All-inclusive
$39/month
User Seat
 
Pro Help Desk Software
$20
per staff per mo billed annually
Ticket+Chat
$29/month
User Seat
 
Satellite Desk
$24
per staff per mo billed annually
Ticket
$9/month
User Seat
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Whatfix
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.3
8.9
8.8
Ease of Use
Ease of Use
9.0
8.9
9.0
Ease of Setup
Ease of Setup
8.8
8.1
8.7
Ease of Admin
Ease of Admin
9.2
8.3
8.9
Quality of Support
Quality of Support
9.6
9.9
9.1
Ease of Doing Business With
Ease of Doing Business With
9.6
9.3
9.1
Product Direction (% positive)
Product Direction (% positive)
9.5
9.7
9.0
Meets Requirements
Vision Helpdesk
9.3
Whatfix
8.9
LiveAgent
8.8
Ease of Use
Vision Helpdesk
9.0
Whatfix
8.9
LiveAgent
9.0
Ease of Setup
Vision Helpdesk
8.8
Whatfix
8.1
LiveAgent
8.7
Ease of Admin
Vision Helpdesk
9.2
Whatfix
8.3
LiveAgent
8.9
Quality of Support
Vision Helpdesk
9.6
Whatfix
9.9
LiveAgent
9.1
Ease of Doing Business With
Vision Helpdesk
9.6
Whatfix
9.3
LiveAgent
9.1
Product Direction (% positive)
Vision Helpdesk
9.5
Whatfix
9.7
LiveAgent
9.0

Features

Knowledge Share
Knowledge Base
Vision Helpdesk
9.2
Whatfix
9.0
LiveAgent
9.1
Searchable Articles
Vision Helpdesk
8.9
Whatfix
9.0
LiveAgent
9.0
Community Forums
Vision Helpdesk
8.3
Whatfix
Not enough data available
LiveAgent
9.0
Interactive FAQs & Forums
Vision Helpdesk
8.3
Whatfix
8.6
LiveAgent
8.9
Interaction
Web Portals
Vision Helpdesk
8.9
Whatfix
9.6
LiveAgent
9.0
Forum to Reponse
Vision Helpdesk
9.2
Whatfix
10.0
LiveAgent
9.1
Tickets and Tagging
Vision Helpdesk
8.9
Whatfix
10.0
LiveAgent
9.3
Live Chat
Vision Helpdesk
7.3
Whatfix
10.0
LiveAgent
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.7%
41.3%
62.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.8%
34.8%
24.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.5%
23.9%
13.1%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Whatfix
Small-Business
41.3%
Mid-Market
34.8%
Enterprise
23.9%
LiveAgent
Small-Business
62.6%
Mid-Market
24.3%
Enterprise
13.1%

Reviewers' Industry

 
Non-Profit Organization Management
25.9%
Computer Software
28.1%
Information Technology and Services
12.6%
 
Internet
13.8%
Information Technology and Services
17.5%
Computer Software
7.4%
 
Information Technology and Services
12.1%
Consumer Goods
8.8%
Internet
5.6%
 
Individual & Family Services
5.2%
Internet
7.0%
Retail
4.5%
 
Education Management
5.2%
Telecommunications
3.5%
Marketing and Advertising
4.2%
 
Other
37.9%
Other
35.1%
Other
65.8%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
Whatfix
Computer Software
28.1%
Information Technology and Services
17.5%
Consumer Goods
8.8%
Internet
7.0%
Telecommunications
3.5%
Other
35.1%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.2%
Other
65.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

G2 User in Newspapers

The best part about Whatfix is the ease of creating objects and walkthroughs for users, quickly being able to edit those flows and turn them into other materials such as presentations. The support from the Whatfix team and especially Rohan was a key to our...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

G2 User

There has been nothing to dislike in our experience with Whatfix. Going forward we would love to see the capability to integrate chat and screen-sharing to provide more ways of supporting the clients within the application.

G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

 
Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Whatfix
Most Helpful Favorable Review
G2 User in Newspapers

The best part about Whatfix is the ease of creating objects and walkthroughs for users, quickly being able to edit those flows and turn them into other materials such as presentations. The support from the Whatfix team and especially Rohan was a key to our...

Most Helpful Critical Review
G2 User

There has been nothing to dislike in our experience with Whatfix. Going forward we would love to see the capability to integrate chat and screen-sharing to provide more ways of supporting the clients within the application.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

Screenshots

 
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Videos

 No videos providedNo videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Vision Helpdesk
No videos provided
Whatfix
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Downloads

 No downloads providedNo downloads provided
Vision Helpdesk
No downloads provided
Whatfix
No downloads provided
LiveAgent
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