Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Vision Helpdesk, Whatfix, and Inline Manual

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
STANDARD
$59
per month
 
Pro Help Desk Software
$20
per staff per mo billed annually
STANDARD PRO
$158
per month
 
Satellite Desk
$24
per staff per mo billed annually
ENTERPRISE
from $1220
per month
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Whatfix
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.3
8.9
8.6
Ease of Use
Ease of Use
9.0
8.9
7.5
Ease of Setup
Ease of Setup
8.8
8.1
8.0
Ease of Admin
Ease of Admin
9.2
8.3
8.3
Quality of Support
Quality of Support
9.6
9.9
9.7
Ease of Doing Business With
Ease of Doing Business With
9.6
9.3
9.7
Product Direction (% positive)
Product Direction (% positive)
9.5
9.7
10.0
Meets Requirements
Vision Helpdesk
9.3
Whatfix
8.9
Inline Manual
8.6
Ease of Use
Vision Helpdesk
9.0
Whatfix
8.9
Inline Manual
7.5
Ease of Setup
Vision Helpdesk
8.8
Whatfix
8.1
Inline Manual
8.0
Ease of Admin
Vision Helpdesk
9.2
Whatfix
8.3
Inline Manual
8.3
Quality of Support
Vision Helpdesk
9.6
Whatfix
9.9
Inline Manual
9.7
Ease of Doing Business With
Vision Helpdesk
9.6
Whatfix
9.3
Inline Manual
9.7
Product Direction (% positive)
Vision Helpdesk
9.5
Whatfix
9.7
Inline Manual
10.0

Features

Knowledge Share
Knowledge Base
Vision Helpdesk
9.2
Whatfix
9.0
Inline Manual
Not enough data available
Searchable Articles
Vision Helpdesk
8.9
Whatfix
9.0
Inline Manual
Not enough data available
Community Forums
Vision Helpdesk
8.3
Whatfix
Not enough data available
Inline Manual
Not enough data available
Interactive FAQs & Forums
Vision Helpdesk
8.3
Whatfix
8.6
Inline Manual
Not enough data available
Interaction
Web Portals
Vision Helpdesk
8.9
Whatfix
9.6
Inline Manual
Not enough data available
Forum to Reponse
Vision Helpdesk
9.2
Whatfix
10.0
Inline Manual
Not enough data available
Tickets and Tagging
Vision Helpdesk
8.9
Whatfix
10.0
Inline Manual
Not enough data available
Live Chat
Vision Helpdesk
7.3
Whatfix
10.0
Inline Manual
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.7%
41.3%
50.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.8%
34.8%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.5%
23.9%
16.7%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Whatfix
Small-Business
41.3%
Mid-Market
34.8%
Enterprise
23.9%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%

Reviewers' Industry

 
Non-Profit Organization Management
25.9%
Computer Software
28.1%
Computer Software
42.9%
 
Internet
13.8%
Information Technology and Services
17.5%
Marketing and Advertising
14.3%
 
Information Technology and Services
12.1%
Consumer Goods
8.8%
Investment Management
14.3%
 
Individual & Family Services
5.2%
Internet
7.0%
Health, Wellness and Fitness
14.3%
 
Education Management
5.2%
Telecommunications
3.5%
Financial Services
14.3%
 
Other
37.9%
Other
35.1%
Other
0.0%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
Whatfix
Computer Software
28.1%
Information Technology and Services
17.5%
Consumer Goods
8.8%
Internet
7.0%
Telecommunications
3.5%
Other
35.1%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Shai O.
Administrator in Internet

Easy to use and operate. building a flow is fast and easy. The system capabilities are flexible and vast. Whatfik team is very responsive and helpful - resolving every challenge quickly and efficiently.

Marc S.
Administrator in Marketing and Advertising

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

G2 User in Computer Software

It could be more user friendly. Once you get the hang of it though no problems.

G2 User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

 
Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Whatfix
Most Helpful Favorable Review
Shai O.
Administrator in Internet

Easy to use and operate. building a flow is fast and easy. The system capabilities are flexible and vast. Whatfik team is very responsive and helpful - resolving every challenge quickly and efficiently.

Most Helpful Critical Review
G2 User in Computer Software

It could be more user friendly. Once you get the hang of it though no problems.

Inline Manual
Most Helpful Favorable Review
Marc S.
Administrator in Marketing and Advertising

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs.

Most Helpful Critical Review
G2 User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 3
2 of 3
3 of 3
Request More InformationRequest More InformationRequest More InformationRequest More InformationAsk Inline Manual a QuestionContact Inline Manual