Compare Vision Helpdesk, Whatfix, Freshdesk, and Zoho Desk

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
Sprout
Free
for UNLIMITED agents
FREE
$0
/agent/month
 
Pro Help Desk Software
$20
per staff per mo billed annually
Blossom
$19
/ agent / month billed annually
PROFESSIONAL
$12
/agent/month
 
Satellite Desk
$24
per staff per mo billed annually
Garden
$35
/ agent / month billed annually
ENTERPRISE
$25
/agent/month
 
Pro Service Desk
$32
per staff per mo billed annually
Estate
$49
/ agent / month billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Whatfix
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.3
8.8
8.5
8.7
Ease of Use
Ease of Use
9.0
8.8
8.8
8.5
Ease of Setup
Ease of Setup
8.8
8.1
8.6
8.1
Ease of Admin
Ease of Admin
9.2
8.3
8.7
8.4
Quality of Support
Quality of Support
9.6
9.9
8.9
8.2
Ease of Doing Business With
Ease of Doing Business With
9.6
9.3
8.9
8.5
Product Direction (% positive)
Product Direction (% positive)
9.5
9.7
8.7
8.7
Meets Requirements
Vision Helpdesk
9.3
Whatfix
8.8
Freshdesk
8.5
Zoho Desk
8.7
Ease of Use
Vision Helpdesk
9.0
Whatfix
8.8
Freshdesk
8.8
Zoho Desk
8.5
Ease of Setup
Vision Helpdesk
8.8
Whatfix
8.1
Freshdesk
8.6
Zoho Desk
8.1
Ease of Admin
Vision Helpdesk
9.2
Whatfix
8.3
Freshdesk
8.7
Zoho Desk
8.4
Quality of Support
Vision Helpdesk
9.6
Whatfix
9.9
Freshdesk
8.9
Zoho Desk
8.2
Ease of Doing Business With
Vision Helpdesk
9.6
Whatfix
9.3
Freshdesk
8.9
Zoho Desk
8.5
Product Direction (% positive)
Vision Helpdesk
9.5
Whatfix
9.7
Freshdesk
8.7
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
Vision Helpdesk
9.4
Whatfix
8.9
Freshdesk
8.8
Zoho Desk
8.7
Searchable Articles
Vision Helpdesk
9.2
Whatfix
8.8
Freshdesk
8.6
Zoho Desk
8.7
Community Forums
Vision Helpdesk
8.5
Whatfix
Not enough data available
Freshdesk
8.5
Zoho Desk
8.4
Interactive FAQs & Forums
Vision Helpdesk
8.8
Whatfix
8.3
Freshdesk
8.5
Zoho Desk
8.6
Interaction
Web Portals
Vision Helpdesk
9.2
Whatfix
9.6
Freshdesk
7.2
Zoho Desk
8.6
Forum to Reponse
Vision Helpdesk
9.4
Whatfix
9.6
Freshdesk
8.5
Zoho Desk
8.5
Tickets and Tagging
Vision Helpdesk
9.2
Whatfix
9.5
Freshdesk
8.8
Zoho Desk
8.8
Live Chat
Vision Helpdesk
7.9
Whatfix
9.6
Freshdesk
8.8
Zoho Desk
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
59.2%
40.8%
52.5%
70.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
30.6%
34.7%
36.6%
23.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.2%
24.5%
10.9%
5.7%
Vision Helpdesk
Small-Business
59.2%
Mid-Market
30.6%
Enterprise
10.2%
Whatfix
Small-Business
40.8%
Mid-Market
34.7%
Enterprise
24.5%
Freshdesk
Small-Business
52.5%
Mid-Market
36.6%
Enterprise
10.9%
Zoho Desk
Small-Business
70.4%
Mid-Market
23.9%
Enterprise
5.7%

Reviewers' Industry

 
Non-Profit Organization Management
25.0%
Computer Software
28.3%
Information Technology and Services
20.4%
Information Technology and Services
23.4%
 
Internet
13.3%
Information Technology and Services
16.7%
Computer Software
13.9%
Computer Software
10.4%
 
Information Technology and Services
13.3%
Consumer Goods
8.3%
Internet
5.8%
Telecommunications
3.9%
 
Individual & Family Services
5.0%
Internet
6.7%
Education Management
3.7%
Internet
3.8%
 
Education Management
5.0%
Telecommunications
3.3%
E-Learning
3.4%
Marketing and Advertising
3.8%
 
Other
38.3%
Other
36.7%
Other
52.8%
Other
54.6%
Vision Helpdesk
Non-Profit Organization Management
25.0%
Internet
13.3%
Information Technology and Services
13.3%
Individual & Family Services
5.0%
Education Management
5.0%
Other
38.3%
Whatfix
Computer Software
28.3%
Information Technology and Services
16.7%
Consumer Goods
8.3%
Internet
6.7%
Telecommunications
3.3%
Other
36.7%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.8%
Zoho Desk
Information Technology and Services
23.4%
Computer Software
10.4%
Telecommunications
3.9%
Internet
3.8%
Marketing and Advertising
3.8%
Other
54.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

G2 User in Information Technology and Services

We've got a lot questions which were answered very fast, they always helped us as fast as possible and gave us good advise. They also asked if their suggestions work. In other words, an outstanding support, always looking out for your satisfaction.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

anais s.
User

It is an excellent option and I do not have many negative points during the moments that I use it, I could say that it does not adapt well to the wider web applications

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Whatfix
Most Helpful Favorable Review
G2 User in Information Technology and Services

We've got a lot questions which were answered very fast, they always helped us as fast as possible and gave us good advise. They also asked if their suggestions work. In other words, an outstanding support, always looking out for your satisfaction.

Most Helpful Critical Review
anais s.
User

It is an excellent option and I do not have many negative points during the moments that I use it, I could say that it does not adapt well to the wider web applications

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos providedNo videos provided
Vision Helpdesk
No videos provided
Whatfix
No videos provided
Freshdesk
Zoho Desk

Downloads

 No downloads providedNo downloads providedNo downloads provided
Vision Helpdesk
No downloads provided
Whatfix
No downloads provided
Zoho Desk
No downloads provided
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Whatfix
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Freshdesk
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Zoho Desk
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