Compare Vision Helpdesk, Whatfix, Freshdesk, and Zendesk Support

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
Sprout
Free
for UNLIMITED agents
Essential
$5
/month
 
Pro Help Desk Software
$20
per staff per mo billed annually
Blossom
$19
/ agent / month billed annually
Team
$19
/month
 
Satellite Desk
$24
per staff per mo billed annually
Garden
$35
/ agent / month billed annually
Professional
$49
/month
 
Pro Service Desk
$32
per staff per mo billed annually
Estate
$49
/ agent / month billed annually
Enterprise
$99
/month
 
Ent Service Desk
$48
per staff per mo billed annually
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Whatfix
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.3
8.8
8.5
8.7
Ease of Use
Ease of Use
9.0
8.8
8.8
8.6
Ease of Setup
Ease of Setup
8.8
8.1
8.6
8.2
Ease of Admin
Ease of Admin
9.2
8.3
8.7
8.3
Quality of Support
Quality of Support
9.6
9.9
8.9
8.3
Ease of Doing Business With
Ease of Doing Business With
9.6
9.3
8.8
8.4
Product Direction (% positive)
Product Direction (% positive)
9.5
9.7
8.7
7.6
Meets Requirements
Vision Helpdesk
9.3
Whatfix
8.8
Freshdesk
8.5
Zendesk Support
8.7
Ease of Use
Vision Helpdesk
9.0
Whatfix
8.8
Freshdesk
8.8
Zendesk Support
8.6
Ease of Setup
Vision Helpdesk
8.8
Whatfix
8.1
Freshdesk
8.6
Zendesk Support
8.2
Ease of Admin
Vision Helpdesk
9.2
Whatfix
8.3
Freshdesk
8.7
Zendesk Support
8.3
Quality of Support
Vision Helpdesk
9.6
Whatfix
9.9
Freshdesk
8.9
Zendesk Support
8.3
Ease of Doing Business With
Vision Helpdesk
9.6
Whatfix
9.3
Freshdesk
8.8
Zendesk Support
8.4
Product Direction (% positive)
Vision Helpdesk
9.5
Whatfix
9.7
Freshdesk
8.7
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Vision Helpdesk
9.4
Whatfix
8.9
Freshdesk
8.8
Zendesk Support
8.6
Searchable Articles
Vision Helpdesk
9.2
Whatfix
8.8
Freshdesk
8.6
Zendesk Support
8.6
Community Forums
Vision Helpdesk
8.5
Whatfix
Not enough data available
Freshdesk
8.5
Zendesk Support
8.3
Interactive FAQs & Forums
Vision Helpdesk
8.8
Whatfix
8.3
Freshdesk
8.5
Zendesk Support
8.3
Interaction
Web Portals
Vision Helpdesk
9.2
Whatfix
9.6
Freshdesk
7.2
Zendesk Support
8.6
Forum to Reponse
Vision Helpdesk
9.4
Whatfix
9.6
Freshdesk
8.5
Zendesk Support
8.5
Tickets and Tagging
Vision Helpdesk
9.2
Whatfix
9.5
Freshdesk
8.8
Zendesk Support
8.9
Live Chat
Vision Helpdesk
7.9
Whatfix
9.6
Freshdesk
8.8
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
59.2%
40.8%
52.5%
38.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
30.6%
34.7%
36.6%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.2%
24.5%
10.9%
16.8%
Vision Helpdesk
Small-Business
59.2%
Mid-Market
30.6%
Enterprise
10.2%
Whatfix
Small-Business
40.8%
Mid-Market
34.7%
Enterprise
24.5%
Freshdesk
Small-Business
52.5%
Mid-Market
36.6%
Enterprise
10.9%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.8%

Reviewers' Industry

 
Non-Profit Organization Management
25.0%
Computer Software
28.3%
Information Technology and Services
20.4%
Computer Software
17.5%
 
Internet
13.3%
Information Technology and Services
16.7%
Computer Software
14.0%
Information Technology and Services
15.2%
 
Information Technology and Services
13.3%
Consumer Goods
8.3%
Internet
5.8%
Internet
9.9%
 
Individual & Family Services
5.0%
Internet
6.7%
Education Management
3.7%
Marketing and Advertising
4.7%
 
Education Management
5.0%
Telecommunications
3.3%
E-Learning
3.4%
Retail
3.5%
 
Other
38.3%
Other
36.7%
Other
52.8%
Other
49.2%
Vision Helpdesk
Non-Profit Organization Management
25.0%
Internet
13.3%
Information Technology and Services
13.3%
Individual & Family Services
5.0%
Education Management
5.0%
Other
38.3%
Whatfix
Computer Software
28.3%
Information Technology and Services
16.7%
Consumer Goods
8.3%
Internet
6.7%
Telecommunications
3.3%
Other
36.7%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.8%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Anthony C.
User in Banking

Easy to use with no training required. it has a strong support system that responses quickly in resolving queries issues. It has many features compared to other competitors that have been reviewed.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Tiago C.
User

It's a pity that it doesn't allow some form of export or backup of flows created.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Whatfix
Most Helpful Favorable Review
Anthony C.
User in Banking

Easy to use with no training required. it has a strong support system that responses quickly in resolving queries issues. It has many features compared to other competitors that have been reviewed.

Most Helpful Critical Review
Tiago C.
User

It's a pity that it doesn't allow some form of export or backup of flows created.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos providedNo videos provided
No videos provided
Vision Helpdesk
No videos provided
Whatfix
No videos provided
Freshdesk
Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Vision Helpdesk
No downloads provided
Whatfix
No downloads provided
Zendesk Support
No downloads provided
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