Compare Vision Helpdesk, Whatfix, Freshdesk, and Kayako

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
Sprout
Free
for UNLIMITED agents
Inbox
$15
/agent/month
 
Pro Help Desk Software
$20
per staff per mo billed annually
Blossom
$19
/ agent / month billed annually
Growth
$30
/agent/month
 
Satellite Desk
$24
per staff per mo billed annually
Garden
$35
/ agent / month billed annually
Scale
$60
/agent/month
 
Pro Service Desk
$32
per staff per mo billed annually
Estate
$49
/ agent / month billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Whatfix
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.3
8.8
8.5
8.1
Ease of Use
Ease of Use
9.0
8.8
8.8
8.4
Ease of Setup
Ease of Setup
8.8
8.1
8.6
8.0
Ease of Admin
Ease of Admin
9.2
8.3
8.7
8.1
Quality of Support
Quality of Support
9.6
9.9
8.9
8.2
Ease of Doing Business With
Ease of Doing Business With
9.6
9.3
8.8
8.4
Product Direction (% positive)
Product Direction (% positive)
9.5
9.8
8.7
7.2
Meets Requirements
Vision Helpdesk
9.3
Whatfix
8.8
Freshdesk
8.5
Kayako
8.1
Ease of Use
Vision Helpdesk
9.0
Whatfix
8.8
Freshdesk
8.8
Kayako
8.4
Ease of Setup
Vision Helpdesk
8.8
Whatfix
8.1
Freshdesk
8.6
Kayako
8.0
Ease of Admin
Vision Helpdesk
9.2
Whatfix
8.3
Freshdesk
8.7
Kayako
8.1
Quality of Support
Vision Helpdesk
9.6
Whatfix
9.9
Freshdesk
8.9
Kayako
8.2
Ease of Doing Business With
Vision Helpdesk
9.6
Whatfix
9.3
Freshdesk
8.8
Kayako
8.4
Product Direction (% positive)
Vision Helpdesk
9.5
Whatfix
9.8
Freshdesk
8.7
Kayako
7.2

Features

Knowledge Share
Knowledge Base
Vision Helpdesk
9.4
Whatfix
8.9
Freshdesk
8.8
Kayako
8.7
Searchable Articles
Vision Helpdesk
9.2
Whatfix
8.9
Freshdesk
8.6
Kayako
9.1
Community Forums
Vision Helpdesk
8.5
Whatfix
Not enough data available
Freshdesk
8.5
Kayako
8.5
Interactive FAQs & Forums
Vision Helpdesk
8.8
Whatfix
8.3
Freshdesk
8.5
Kayako
8.8
Interaction
Web Portals
Vision Helpdesk
9.2
Whatfix
9.6
Freshdesk
7.2
Kayako
8.9
Forum to Reponse
Vision Helpdesk
9.4
Whatfix
9.6
Freshdesk
8.5
Kayako
8.3
Tickets and Tagging
Vision Helpdesk
9.2
Whatfix
9.5
Freshdesk
8.8
Kayako
9.1
Live Chat
Vision Helpdesk
7.9
Whatfix
9.6
Freshdesk
8.8
Kayako
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
59.2%
40.0%
52.4%
53.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
30.6%
36.0%
36.7%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.2%
24.0%
10.9%
10.4%
Vision Helpdesk
Small-Business
59.2%
Mid-Market
30.6%
Enterprise
10.2%
Whatfix
Small-Business
40.0%
Mid-Market
36.0%
Enterprise
24.0%
Freshdesk
Small-Business
52.4%
Mid-Market
36.7%
Enterprise
10.9%
Kayako
Small-Business
53.8%
Mid-Market
35.7%
Enterprise
10.4%

Reviewers' Industry

 
Non-Profit Organization Management
25.0%
Computer Software
27.9%
Information Technology and Services
20.4%
Information Technology and Services
24.7%
 
Internet
13.3%
Information Technology and Services
16.4%
Computer Software
13.9%
Computer Software
17.5%
 
Information Technology and Services
13.3%
Consumer Goods
8.2%
Internet
5.8%
Telecommunications
6.7%
 
Individual & Family Services
5.0%
Internet
6.6%
Education Management
3.7%
Internet
5.4%
 
Education Management
5.0%
Telecommunications
3.3%
E-Learning
3.4%
Marketing and Advertising
3.6%
 
Other
38.3%
Other
37.7%
Other
52.9%
Other
42.2%
Vision Helpdesk
Non-Profit Organization Management
25.0%
Internet
13.3%
Information Technology and Services
13.3%
Individual & Family Services
5.0%
Education Management
5.0%
Other
38.3%
Whatfix
Computer Software
27.9%
Information Technology and Services
16.4%
Consumer Goods
8.2%
Internet
6.6%
Telecommunications
3.3%
Other
37.7%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.9%
Kayako
Information Technology and Services
24.7%
Computer Software
17.5%
Telecommunications
6.7%
Internet
5.4%
Marketing and Advertising
3.6%
Other
42.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

G2 User in Consumer Services

We used what fix on Playnlive.com and our bounce rate dropped by 50%. So much so that even our conversion increased by 25%. I highly recommend what fix to all dot com companies.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Tony B.
Administrator in Consumer Goods

I never ran into a blocker with Whatfix.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Whatfix
Most Helpful Favorable Review
G2 User in Consumer Services

We used what fix on Playnlive.com and our bounce rate dropped by 50%. So much so that even our conversion increased by 25%. I highly recommend what fix to all dot com companies.

Most Helpful Critical Review
Tony B.
Administrator in Consumer Goods

I never ran into a blocker with Whatfix.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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Videos

 No videos providedNo videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Vision Helpdesk
No videos provided
Whatfix
No videos provided
Freshdesk
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Request More InformationRequest More InformationRequest More InformationRequest More InformationAsk Freshdesk a QuestionContact FreshdeskAsk Kayako a QuestionContact Kayako
 
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Whatfix
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Freshdesk
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Kayako
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