Compare Vision Helpdesk, Whatfix, Freshdesk, and HappyFox

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
Sprout
Free
for UNLIMITED agents
Mighty
$29
per staff / month
 
Pro Help Desk Software
$20
per staff per mo billed annually
Blossom
$19
/ agent / month billed annually
Fantastic
$49
per staff / month
 
Satellite Desk
$24
per staff per mo billed annually
Garden
$35
/ agent / month billed annually
Enterprise
$69
per staff / month
 
Pro Service Desk
$32
per staff per mo billed annually
Estate
$49
/ agent / month billed annually
Enterprise Plus
$89
per staff / month
 
Ent Service Desk
$48
per staff per mo billed annually
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Whatfix
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.3
8.8
8.5
8.9
Ease of Use
Ease of Use
9.0
8.8
8.8
9.3
Ease of Setup
Ease of Setup
8.8
8.1
8.6
8.9
Ease of Admin
Ease of Admin
9.2
8.3
8.7
9.1
Quality of Support
Quality of Support
9.6
9.9
8.9
9.2
Ease of Doing Business With
Ease of Doing Business With
9.6
9.3
8.8
9.3
Product Direction (% positive)
Product Direction (% positive)
9.5
9.8
8.7
9.2
Meets Requirements
Vision Helpdesk
9.3
Whatfix
8.8
Freshdesk
8.5
HappyFox
8.9
Ease of Use
Vision Helpdesk
9.0
Whatfix
8.8
Freshdesk
8.8
HappyFox
9.3
Ease of Setup
Vision Helpdesk
8.8
Whatfix
8.1
Freshdesk
8.6
HappyFox
8.9
Ease of Admin
Vision Helpdesk
9.2
Whatfix
8.3
Freshdesk
8.7
HappyFox
9.1
Quality of Support
Vision Helpdesk
9.6
Whatfix
9.9
Freshdesk
8.9
HappyFox
9.2
Ease of Doing Business With
Vision Helpdesk
9.6
Whatfix
9.3
Freshdesk
8.8
HappyFox
9.3
Product Direction (% positive)
Vision Helpdesk
9.5
Whatfix
9.8
Freshdesk
8.7
HappyFox
9.2

Features

Knowledge Share
Knowledge Base
Vision Helpdesk
9.4
Whatfix
8.9
Freshdesk
8.8
HappyFox
8.6
Searchable Articles
Vision Helpdesk
9.2
Whatfix
8.9
Freshdesk
8.6
HappyFox
8.9
Community Forums
Vision Helpdesk
8.5
Whatfix
Not enough data available
Freshdesk
8.5
HappyFox
Not enough data available
Interactive FAQs & Forums
Vision Helpdesk
8.8
Whatfix
8.3
Freshdesk
8.5
HappyFox
Not enough data available
Interaction
Web Portals
Vision Helpdesk
9.2
Whatfix
9.6
Freshdesk
7.2
HappyFox
7.7
Forum to Reponse
Vision Helpdesk
9.4
Whatfix
9.6
Freshdesk
8.5
HappyFox
8.2
Tickets and Tagging
Vision Helpdesk
9.2
Whatfix
9.5
Freshdesk
8.8
HappyFox
9.4
Live Chat
Vision Helpdesk
7.9
Whatfix
9.6
Freshdesk
8.8
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
59.2%
40.0%
52.4%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
30.6%
36.0%
36.7%
39.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.2%
24.0%
10.9%
15.2%
Vision Helpdesk
Small-Business
59.2%
Mid-Market
30.6%
Enterprise
10.2%
Whatfix
Small-Business
40.0%
Mid-Market
36.0%
Enterprise
24.0%
Freshdesk
Small-Business
52.4%
Mid-Market
36.7%
Enterprise
10.9%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%

Reviewers' Industry

 
Non-Profit Organization Management
25.0%
Computer Software
27.9%
Information Technology and Services
20.4%
Information Technology and Services
14.6%
 
Internet
13.3%
Information Technology and Services
16.4%
Computer Software
13.9%
Computer Software
12.0%
 
Information Technology and Services
13.3%
Consumer Goods
8.2%
Internet
5.8%
Higher Education
6.3%
 
Individual & Family Services
5.0%
Internet
6.6%
Education Management
3.7%
Real Estate
3.8%
 
Education Management
5.0%
Telecommunications
3.3%
E-Learning
3.4%
Education Management
3.8%
 
Other
38.3%
Other
37.7%
Other
52.9%
Other
59.5%
Vision Helpdesk
Non-Profit Organization Management
25.0%
Internet
13.3%
Information Technology and Services
13.3%
Individual & Family Services
5.0%
Education Management
5.0%
Other
38.3%
Whatfix
Computer Software
27.9%
Information Technology and Services
16.4%
Consumer Goods
8.2%
Internet
6.6%
Telecommunications
3.3%
Other
37.7%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.9%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Darko G.
Administrator in Computer Software

Using Whatfix is very intuitive, but sometimes a bit complex to setup if you need some additional features or workflows. However, the Support guys are very helpful and responsive. We've successfully resolved all issues so far in very short notice.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Phil W.
Executive Sponsor in Computer Software

Analytics is under development (but good) Admin interface Interface can be improved

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Whatfix
Most Helpful Favorable Review
Darko G.
Administrator in Computer Software

Using Whatfix is very intuitive, but sometimes a bit complex to setup if you need some additional features or workflows. However, the Support guys are very helpful and responsive. We've successfully resolved all issues so far in very short notice.

Most Helpful Critical Review
Phil W.
Executive Sponsor in Computer Software

Analytics is under development (but good) Admin interface Interface can be improved

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

HappyFox
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

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Videos

 No videos providedNo videos provided
No videos provided
Vision Helpdesk
No videos provided
Whatfix
No videos provided
Freshdesk
HappyFox
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Vision Helpdesk
No downloads provided
Whatfix
No downloads provided
HappyFox
No downloads provided
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