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Compare Vision Helpdesk, Whatfix, and Freshdesk

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
Sprout
Free
for UNLIMITED agents
 
Pro Help Desk Software
$20
per staff per mo billed annually
Blossom
$19
/ agent / month billed annually
 
Satellite Desk
$24
per staff per mo billed annually
Garden
$35
/ agent / month billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
Estate
$49
/ agent / month billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Whatfix
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.3
8.9
8.5
Ease of Use
Ease of Use
9.0
8.9
8.8
Ease of Setup
Ease of Setup
8.8
8.1
8.6
Ease of Admin
Ease of Admin
9.2
8.3
8.7
Quality of Support
Quality of Support
9.6
9.9
8.9
Ease of Doing Business With
Ease of Doing Business With
9.6
9.3
8.8
Product Direction (% positive)
Product Direction (% positive)
9.5
9.7
8.6
Meets Requirements
Vision Helpdesk
9.3
Whatfix
8.9
Freshdesk
8.5
Ease of Use
Vision Helpdesk
9.0
Whatfix
8.9
Freshdesk
8.8
Ease of Setup
Vision Helpdesk
8.8
Whatfix
8.1
Freshdesk
8.6
Ease of Admin
Vision Helpdesk
9.2
Whatfix
8.3
Freshdesk
8.7
Quality of Support
Vision Helpdesk
9.6
Whatfix
9.9
Freshdesk
8.9
Ease of Doing Business With
Vision Helpdesk
9.6
Whatfix
9.3
Freshdesk
8.8
Product Direction (% positive)
Vision Helpdesk
9.5
Whatfix
9.7
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
Vision Helpdesk
9.2
Whatfix
9.0
Freshdesk
8.8
Searchable Articles
Vision Helpdesk
8.9
Whatfix
9.0
Freshdesk
8.6
Community Forums
Vision Helpdesk
8.3
Whatfix
Not enough data available
Freshdesk
8.4
Interactive FAQs & Forums
Vision Helpdesk
8.3
Whatfix
8.6
Freshdesk
8.5
Interaction
Web Portals
Vision Helpdesk
8.9
Whatfix
9.6
Freshdesk
7.2
Forum to Reponse
Vision Helpdesk
9.2
Whatfix
10.0
Freshdesk
8.5
Tickets and Tagging
Vision Helpdesk
8.9
Whatfix
10.0
Freshdesk
8.8
Live Chat
Vision Helpdesk
7.3
Whatfix
10.0
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.7%
41.3%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.8%
34.8%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.5%
23.9%
10.9%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Whatfix
Small-Business
41.3%
Mid-Market
34.8%
Enterprise
23.9%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Non-Profit Organization Management
25.9%
Computer Software
28.1%
Information Technology and Services
20.4%
 
Internet
13.8%
Information Technology and Services
17.5%
Computer Software
14.0%
 
Information Technology and Services
12.1%
Consumer Goods
8.8%
Internet
5.9%
 
Individual & Family Services
5.2%
Internet
7.0%
Education Management
3.7%
 
Education Management
5.2%
Telecommunications
3.5%
E-Learning
3.4%
 
Other
37.9%
Other
35.1%
Other
52.7%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
Whatfix
Computer Software
28.1%
Information Technology and Services
17.5%
Consumer Goods
8.8%
Internet
7.0%
Telecommunications
3.5%
Other
35.1%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Eric W.
Administrator in Music

Whatfix has great customer service. Even though I'm sure we are a fairly small account for Whatfix, we were treated as if we were their top client. I've had numerous one-on-one calls with our Customer Success representative and have gotten to know her a bit...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

G2 User in Internet

More in depth analysis about - if the flow is missed, what can be the causes.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Whatfix
Most Helpful Favorable Review
Eric W.
Administrator in Music

Whatfix has great customer service. Even though I'm sure we are a fairly small account for Whatfix, we were treated as if we were their top client. I've had numerous one-on-one calls with our Customer Success representative and have gotten to know her a bit...

Most Helpful Critical Review
G2 User in Internet

More in depth analysis about - if the flow is missed, what can be the causes.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos providedNo videos provided
Vision Helpdesk
No videos provided
Whatfix
No videos provided
Freshdesk

Downloads

Vision Helpdesk
No downloads provided
Whatfix
No downloads provided
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