Compare Vision Helpdesk vs Whatfix

See this
comparison of Vision Helpdesk vs. Whatfix
based on data from user reviews. Vision Helpdesk rates 4.7/5 stars with 47 reviews. Whatfix rates 4.7/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
 
Pro Help Desk Software
$20
per staff per mo billed annually
 
Satellite Desk
$24
per staff per mo billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Whatfix
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.3
8.9
Ease of Use
Ease of Use
9.0
8.8
Ease of Setup
Ease of Setup
8.8
8.1
Ease of Admin
Ease of Admin
9.2
8.3
Quality of Support
Quality of Support
9.6
9.9
Ease of Doing Business With
Ease of Doing Business With
9.6
9.4
Product Direction (% positive)
Product Direction (% positive)
9.5
9.8
Meets Requirements
Vision Helpdesk
9.3
Whatfix
8.9
Ease of Use
Vision Helpdesk
9.0
Whatfix
8.8
Ease of Setup
Vision Helpdesk
8.8
Whatfix
8.1
Ease of Admin
Vision Helpdesk
9.2
Whatfix
8.3
Quality of Support
Vision Helpdesk
9.6
Whatfix
9.9
Ease of Doing Business With
Vision Helpdesk
9.6
Whatfix
9.4
Product Direction (% positive)
Vision Helpdesk
9.5
Whatfix
9.8

Features

Knowledge Share
Knowledge Base
Vision Helpdesk
9.2
Whatfix
9.0
Searchable Articles
Vision Helpdesk
8.9
Whatfix
8.9
Community Forums
Vision Helpdesk
8.3
Whatfix
Not enough data available
Interactive FAQs & Forums
Vision Helpdesk
8.3
Whatfix
8.6
Interaction
Web Portals
Vision Helpdesk
8.9
Whatfix
9.4
Forum to Reponse
Vision Helpdesk
9.2
Whatfix
9.6
Tickets and Tagging
Vision Helpdesk
8.9
Whatfix
9.6
Live Chat
Vision Helpdesk
7.3
Whatfix
9.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.7%
36.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.8%
31.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.5%
32.8%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Whatfix
Small-Business
36.1%
Mid-Market
31.1%
Enterprise
32.8%

Reviewers' Industry

 
Non-Profit Organization Management
25.5%
Computer Software
23.0%
 
Internet
12.8%
Information Technology and Services
13.1%
 
Information Technology and Services
12.8%
Internet
6.6%
 
Individual & Family Services
4.3%
Consumer Goods
4.9%
 
Education Management
4.3%
Packaging and Containers
3.3%
 
Other
40.4%
Other
49.2%
Vision Helpdesk
Non-Profit Organization Management
25.5%
Internet
12.8%
Information Technology and Services
12.8%
Individual & Family Services
4.3%
Education Management
4.3%
Other
40.4%
Whatfix
Computer Software
23.0%
Information Technology and Services
13.1%
Internet
6.6%
Consumer Goods
4.9%
Packaging and Containers
3.3%
Other
49.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Prashant S.
Executive Sponsor in Computer Networking

Whatfix is simple to understand, deploy and to-the-point to help end-users understand the top workflow of your product so that the end-users are successful, this was the intent for our deployment. Gone are the days when customers want to call support...

Most Helpful Critical Review
Most Helpful Critical Review
Administrator

Everything was a bit slow and buggy at times.

 
Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Administrator

Everything was a bit slow and buggy at times.

Whatfix
Most Helpful Favorable Review
Prashant S.
Executive Sponsor in Computer Networking

Whatfix is simple to understand, deploy and to-the-point to help end-users understand the top workflow of your product so that the end-users are successful, this was the intent for our deployment. Gone are the days when customers want to call support...

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
Request More InformationRequest More InformationRequest More InformationRequest More Information