# Vision Helpdesk vs Vivantio Comparison

| | Vision Helpdesk | Vivantio | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 95 | 295 | 
| **Largest Market Segment** | Small-Business (60.2% of reviews) | Mid-Market (57.5% of reviews) | 
| **Entry Level Price** | $12.00 1 Per Staff Per Month | Starting at $59.00 1 Agent License Per Month | 

---
## Top Pros & Cons

### Vision Helpdesk

Pros:
- Automation (4 reviews)
- Efficiency (4 reviews)

Cons:
- Learning Curve (3 reviews)
- Limited Customization (3 reviews)

### Vivantio

Pros:
- Ease of Use (13 reviews)
- Customer Support (11 reviews)

Cons:
- Poor Performance (8 reviews)
- Complexity (6 reviews)

---
## Ratings Comparison
| Rating | Vision Helpdesk | Vivantio | 
|---|---|---|
  | **Meets Requirements** | 9.2 (88 reviews) | 8.7 (274 reviews) | 
  | **Ease of Use** | 9.0 (88 reviews) | 8.6 (275 reviews) | 
  | **Ease of Setup** | 8.7 (82 reviews) | 8.1 (143 reviews) | 
  | **Ease of Admin** | 9.1 (74 reviews) | 8.4 (143 reviews) | 
  | **Quality of Support** | 9.4 (86 reviews) | 9.0 (252 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (73 reviews) | 8.9 (137 reviews) | 
  | **Product Direction (% positive)** | 9.3 (83 reviews) | 9.1 (269 reviews) | 

---
## Pricing

### Vision Helpdesk

#### Entry-Level Pricing

Plan: Starter Help Desk - SaaS License

Price: $12.00 1 Per Staff Per Month

Description: Download Recurring License will cost $8 per staff per month billed annually.
Download One Time License will cost $200 per staff one time

Key Features:
- Multi Channel Help desk
- Ticket Management
- Knowledgebase Management

[Browse all 6 editions](https://www.g2.com/products/vision-helpdesk/pricing)

#### Free Trial

Yes

### Vivantio

#### Entry-Level Pricing

Plan: Feature-inclusive, fully configurable service platform

Price: Starting at $59.00 1 Agent License Per Month

Description: Access to the Vivantio Platform always includes: 1) every available feature, 2) your choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support.

Pricing varies based on number of licenses:
500 system users - $59 per named license / $89 per concurrent license;
200 users - $69 / $104;
100 users - $78 / $118;
50 users - $83 / $125;
25 users - $91 / $137;
15 users - $95 / $143;
5 users - $99 / $149 

Key Features:
- Unlimited configurable ticket types
- Task management
- Client, asset & knowledge management

[Learn more about Vivantio](https://www.g2.com/products/vivantio/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Vision Helpdesk** | 8.9/10 | 73 |
| **Vivantio** | 8.1/10 | 150 |

#### Ticket and Case Management

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **Ticket creation user experience** | 9.4 (69 reviews) ✓ Verified | 8.8 (140 reviews) | 
| **Ticket response user experience** | 9.2 (68 reviews) ✓ Verified | 8.6 (139 reviews) | 
| **Workflow** | 8.9 (65 reviews) ✓ Verified | 8.5 (133 reviews) | 
| **Response Automation** | 9.2 (62 reviews) | 8.6 (131 reviews) | 
| **SLA Management** | 8.8 (56 reviews) ✓ Verified | 8.7 (135 reviews) | 
| **Attachments/Screencasts** | 9.0 (64 reviews) ✓ Verified | 8.6 (134 reviews) | 
| **Ticket Collaboration** | 8.8 (61 reviews) ✓ Verified | 8.6 (131 reviews) | 
| **Customer and Contacts Database** | 8.7 (38 reviews) ✓ Verified | 8.3 (124 reviews) | 

#### Generative AI

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (66 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (66 reviews) | 

#### Agentic AI - Help Desk

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **Customer Portal** | 9.2 (66 reviews) ✓ Verified | 8.4 (129 reviews) | 
| **Email to Case** | 9.3 (61 reviews) ✓ Verified | 8.7 (135 reviews) | 
| **Chat/Live Support** | 8.7 (38 reviews) | 7.3 (81 reviews) | 
| **Social Integration** | 8.9 (39 reviews) ✓ Verified | 7.0 (81 reviews) | 
| **Voice** | 8.3 (27 reviews) ✓ Verified | 7.1 (77 reviews) | 

#### Platform

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **Mobile User Support** | 8.7 (49 reviews) ✓ Verified | 7.5 (100 reviews) | 
| **Customization ** | 8.4 (57 reviews) ✓ Verified | 8.1 (117 reviews) | 
| **User, Role, and Access Management** | 9.1 (57 reviews) ✓ Verified | 8.5 (122 reviews) | 
| **Integration** | 8.8 (40 reviews) ✓ Verified | 7.8 (108 reviews) | 
| **Reporting** | 8.7 (56 reviews) ✓ Verified | 8.0 (125 reviews) | 
| **Dashboards** | 9.1 (58 reviews) ✓ Verified | 8.3 (125 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Vision Helpdesk** | N/A | N/A |
| **Vivantio** | 8.5/10 | 51 |

#### Administration

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **Change Management** | Not enough data | 8.6 (38 reviews) | 
| **Asset Management** | Not enough data | 8.0 (39 reviews) | 
| **Reports & Analytics** | Not enough data | 8.2 (48 reviews) | 

#### Service Desk

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **Help Desk** | Not enough data | 8.8 (48 reviews) | 
| **Incident Reports** | Not enough data | 8.8 (49 reviews) | 
| **Process Workflow** | Not enough data | 8.3 (47 reviews) | 

#### Management

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **Reporting** | Not enough data | 8.3 (47 reviews) | 
| **Administration Console** | Not enough data | 8.8 (45 reviews) | 
| **Access Management** | Not enough data | 8.9 (39 reviews) | 
| **Asset Management** | Not enough data | 8.5 (37 reviews) | 
| **Policy Dictation** | Not enough data | 8.5 (29 reviews) | 

#### Functionality

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **Ticketing System** | Not enough data | 8.8 (49 reviews) | 
| **Performance Logging** | Not enough data | 8.8 (41 reviews) | 
| **Alerting** | Not enough data | 8.6 (40 reviews) | 
| **Automation** | Not enough data | 8.1 (45 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### HR Service Delivery

| Product | Score | Reviews |
|---|---|---|
| **Vision Helpdesk** | N/A | N/A |
| **Vivantio** | N/A | N/A |

#### Customization

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **HR Integrations** | Not enough data | Not enough data | 

#### HR Content

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **Knowledge Management** | Not enough data | Not enough data | 
| **Content Delivery** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 

#### Logistics

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Employee Portal** | Not enough data | Not enough data | 
| **AI ** | Not enough data | Not enough data | 

#### Management

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **Ticketing Platform** | Not enough data | Not enough data | 
| **Single Sign-On** | Not enough data | Not enough data | 
| **Business Process Management** | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | 
| **Dashboard & Reporting** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Vision Helpdesk** | N/A | N/A |
| **Vivantio** | 6.3/10 | 5 |

#### Asset Inventory

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | Not enough data | 
| **Software Asset Inventory** | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | 
| **Asset Policy Management** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | 6.3 (5 reviews) | 
| **Integrations** | Not enough data | Not enough data | 

### HR Case Management

| Product | Score | Reviews |
|---|---|---|
| **Vision Helpdesk** | N/A | N/A |
| **Vivantio** | N/A | N/A |

#### Investigation

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **Separate Workflows** | Not enough data | Not enough data | 
| **Anonymity** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Confidentiality** | Not enough data | Not enough data | 

#### Access

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **Integration** | Not enough data | Not enough data | 
| **Assignment** | Not enough data | Not enough data | 
| **Collaborative** | Not enough data | Not enough data | 

#### Employee Experience

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **Policy** | Not enough data | Not enough data | 
| **Multi-channel** | Not enough data | Not enough data | 
| **Cross-platform** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Vision Helpdesk** | N/A | N/A |
| **Vivantio** | N/A | N/A |

#### Customer Support

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Vision Helpdesk** | 9.0/10 | 69 |
| **Vivantio** | N/A | N/A |

#### Generative AI

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **Pop-up Chat** | 9.2 (11 reviews) | Not enough data | 
| **Notifications** | 9.1 (11 reviews) | Not enough data | 
| **Targeted Emails** | 8.8 (11 reviews) | Not enough data | 
| **In-App Messaging** | 9.1 (11 reviews) | Not enough data | 
| **Co-Browsing** | 8.8 (11 reviews) | Not enough data | 

####  Internal Use

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **Customization ** | 8.4 (57 reviews) ✓ Verified | 8.1 (117 reviews) | 
| **Conversation Archiving** | 8.6 (11 reviews) | Not enough data | 
| **Lead Development** | 9.1 (11 reviews) | Not enough data | 
| **Knowledge Base** | 9.2 (11 reviews) | Not enough data | 
| **Team Inbox ** | 9.4 (11 reviews) | Not enough data | 
| **Customer Profiles** | 8.9 (11 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Vision Helpdesk** | 9.4/10 | 28 |
| **Vivantio** | 8.1/10 | 82 |

#### Generative AI

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.9 (47 reviews) | 

#### Self-Service Experience

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **Knowledge Base** | 9.4 (24 reviews) | 8.0 (70 reviews) | 
| **Searchable Articles** | 9.2 (24 reviews) | 8.0 (72 reviews) | 
| **Community Forums** | 9.1 (22 reviews) | 8.1 (58 reviews) | 
| **Mobile Optimization** | 9.1 (15 reviews) | 7.9 (57 reviews) | 
| **Personalization** | 9.5 (16 reviews) | 8.1 (75 reviews) | 

#### Self-Service Platform

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **Branding** | 9.7 (15 reviews) | 8.3 (72 reviews) | 
| **Automation** | 9.5 (16 reviews) | 8.4 (70 reviews) | 
| **Artificial Intelligence** | Feature Not Available | 7.5 (53 reviews) | 
| **Integrations** | 9.5 (16 reviews) | 8.3 (65 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Vision Helpdesk** | 8.5/10 | 27 |
| **Vivantio** | 8.2/10 | 156 |

#### Incident Management

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **Automate Ticket Routing** | 8.6 (22 reviews) | 8.5 (133 reviews) | 
| **Ticket Prioritization** | 8.4 (22 reviews) | 8.8 (148 reviews) | 
| **Ticket Notifications** | 9.0 (25 reviews) | 8.7 (155 reviews) | 
| **Knowledge Base** | 8.6 (21 reviews) | 8.1 (132 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.5 (18 reviews) | 8.1 (126 reviews) | 

#### Reporting

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **Dashboards** | 8.2 (23 reviews) | 8.3 (150 reviews) | 
| **Time Tracking** | 7.9 (23 reviews) | 8.2 (139 reviews) | 
| **Surveys** | 8.3 (17 reviews) | 8.0 (117 reviews) | 

#### Access & Usability

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **Mobile** | 7.9 (18 reviews) | 7.4 (110 reviews) | 
| **Self Service** | 8.7 (22 reviews) | 8.4 (142 reviews) | 
| **Active Directory** | 8.6 (15 reviews) | 8.5 (119 reviews) | 
| **Multi-Channel Access** | 8.7 (18 reviews) | 8.2 (106 reviews) | 

#### Agentic AI - Service Desk

| Feature | Vision Helpdesk | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Vision Helpdesk (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Vivantio (5):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [HR Service Delivery Software](https://www.g2.com/categories/hr-service-delivery), [HR Case Management Software](https://www.g2.com/categories/hr-case-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Vision Helpdesk | Vivantio | 
|---|---|---|
| **Small-Business** | 60.2% | 14.3% | 
| **Mid-Market** | 34.4% | 57.5% | 
| **Enterprise** | 5.4% | 28.2% | 

### By Industry

#### Vision Helpdesk

- **Non-Profit Organization Management:** 18.3%
- **Information Technology and Services:** 9.7%
- **Internet:** 6.5%
- **Computer & Network Security:** 5.4%
- **Computer Software:** 5.4%
- **Education Management:** 5.4%
- **Staffing and Recruiting:** 3.2%
- **Electrical/Electronic Manufacturing:** 3.2%
- **Automotive:** 2.2%
- **Hospital & Health Care:** 2.2%
- **Other:** 38.7%

#### Vivantio

- **Information Technology and Services:** 19.0%
- **Outsourcing/Offshoring:** 14.3%
- **Telecommunications:** 7.5%
- **Consumer Services:** 3.4%
- **Facilities Services:** 3.4%
- **Hospital & Health Care:** 3.4%
- **Computer Software:** 3.1%
- **Financial Services:** 3.1%
- **Non-Profit Organization Management:** 2.7%
- **Computer & Network Security:** 2.4%
- **Other:** 37.8%

---
## Alternatives

### Alternatives to Vision Helpdesk

- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7652 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3859 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)

### Alternatives to Vivantio

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (749 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3859 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)

---
## Top Discussions

### Vision Helpdesk

- Title: [How would you automate your current helpdesk system?](https://www.g2.com/discussions/how-would-you-automate-your-current-helpdesk-system) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Here is how it goes, In order to leverage the Automation and Workflow modules pls go through the webinar 
https://www.youtube.com/watch?v=vdOJ_CH7glk..."

### Vivantio

- Title: [Are there any plans for a mobile app?](https://www.g2.com/discussions/are-there-any-plans-for-a-mobile-app) — 3 comments, 1 upvote
  > **Top comment:** "Hi Wayne,

Thank you for reaching out to us and although we currently have no plans for a Mobile Application on our 2022 Product Roadmap our FLEX UI was..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/vision-helpdesk-vs-vivantio)