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Compare Vision Helpdesk vs TeamSupport
See this
comparison of Vision Helpdesk vs. TeamSupport
based on data from user reviews. Vision Helpdesk rates 4.7/5 stars with 47 reviews. TeamSupport rates 4.3/5 stars with 521 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
Support Desk
$50
/ agent / month billed annually
 
Pro Help Desk Software
$20
per staff per mo billed annually
Enterprise
$65
/ agent / month billed annually
 
Satellite Desk
$24
per staff per mo billed annually
Private Cloud
Custom
Contact Us for Pricing
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.3
8.6
Ease of Use
Ease of Use
9.0
8.6
Ease of Setup
Ease of Setup
8.8
8.3
Ease of Admin
Ease of Admin
9.2
8.7
Quality of Support
Quality of Support
9.6
8.8
Ease of Doing Business With
Ease of Doing Business With
9.6
9.2
Product Direction (% positive)
Product Direction (% positive)
9.5
9.0
Meets Requirements
Vision Helpdesk
9.3
TeamSupport
8.6
Ease of Use
Vision Helpdesk
9.0
TeamSupport
8.6
Ease of Setup
Vision Helpdesk
8.8
TeamSupport
8.3
Ease of Admin
Vision Helpdesk
9.2
TeamSupport
8.7
Quality of Support
Vision Helpdesk
9.6
TeamSupport
8.8
Ease of Doing Business With
Vision Helpdesk
9.6
TeamSupport
9.2
Product Direction (% positive)
Vision Helpdesk
9.5
TeamSupport
9.0

Features

Ticket and Case Management
Workflow
Vision Helpdesk
8.8
TeamSupport
8.4
Response Automation
Vision Helpdesk
9.0
TeamSupport
8.5
SLA Management
Vision Helpdesk
9.2
TeamSupport
8.4
Attachments/Screencasts
Vision Helpdesk
9.1
TeamSupport
8.6
Ticket Collaboration
Vision Helpdesk
8.7
TeamSupport
8.8
Ticket creation user experience
Vision Helpdesk
9.5
TeamSupport
8.9
Ticket response user experience
Vision Helpdesk
9.2
TeamSupport
8.8
Knowledge Share
Knowledge Base
Vision Helpdesk
9.2
TeamSupport
8.3
Searchable Articles
Vision Helpdesk
8.9
TeamSupport
8.3
Community Forums
Vision Helpdesk
8.3
TeamSupport
8.0
Interactive FAQs & Forums
Vision Helpdesk
8.3
TeamSupport
8.3
Interaction
Web Portals
Vision Helpdesk
8.9
TeamSupport
8.7
Forum to Reponse
Vision Helpdesk
9.2
TeamSupport
8.4
Tickets and Tagging
Vision Helpdesk
8.9
TeamSupport
8.8
Live Chat
Vision Helpdesk
7.3
TeamSupport
8.4
Communication Channels
Customer Portal
Vision Helpdesk
9.2
TeamSupport
8.4
Email to Case
Vision Helpdesk
9.4
TeamSupport
8.9
Chat/Live Support
Vision Helpdesk
8.2
TeamSupport
8.4
Social Integration
Vision Helpdesk
9.1
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
Vision Helpdesk
8.5
TeamSupport
8.0
Customer and Contacts Database
Vision Helpdesk
8.5
TeamSupport
8.6
Products and Version Tracking
Vision Helpdesk
8.8
TeamSupport
8.6
Call Scripting
Vision Helpdesk
9.0
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
Vision Helpdesk
8.9
TeamSupport
Not enough data available
Self Service/Community
Forums
Vision Helpdesk
8.6
TeamSupport
8.2
Knowledge Base
Vision Helpdesk
9.2
TeamSupport
8.4
Ideas/Feedback
Vision Helpdesk
9.1
TeamSupport
8.4
Q&A
Vision Helpdesk
9.4
TeamSupport
8.5
Reporting & Analytics
Social Monitoring
Vision Helpdesk
Not enough data available
TeamSupport
Not enough data available
Reporting
Vision Helpdesk
8.9
TeamSupport
8.3
Dashboards
Vision Helpdesk
9.0
TeamSupport
8.6
Platform
ITIL Compliance
Vision Helpdesk
9.2
TeamSupport
Not enough data available
Mobile User Support
Vision Helpdesk
8.9
TeamSupport
7.4
Customization
Vision Helpdesk
8.1
TeamSupport
8.5
User, Role, and Access Management
Vision Helpdesk
9.0
TeamSupport
8.7
Internationalization
Vision Helpdesk
8.7
TeamSupport
7.9
Performance & Reliability
Vision Helpdesk
9.2
TeamSupport
8.7
Integration APIs
Vision Helpdesk
8.8
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.7%
40.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.8%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.5%
11.8%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%

Reviewers' Industry

 
Non-Profit Organization Management
25.9%
Computer Software
26.7%
 
Internet
13.8%
Information Technology and Services
21.0%
 
Information Technology and Services
12.1%
Internet
5.7%
 
Individual & Family Services
5.2%
Financial Services
4.4%
 
Education Management
5.2%
Hospitality
3.7%
 
Other
37.9%
Other
38.5%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

G2 User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

 
Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Vision Helpdesk
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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